| 1351 |
viknesh priya |
5 |
Randomly chose this hotel. Booked 3 rooms here for 3 nights. It's quite inside the island but very peaceful, family friendly, very modern clean and up to date hotel. Hotel staff extremely courteous. Great breakfast spread. They even have a whole indian corner for indian food, which is very surprising. Overall best experience! Zero regrets. |
1694398510968 |
en |
| 1352 |
TNJ Housing Solutions Pte Ltd |
4 |
An old outlook and out of way hotel. Lift is slow and has a “old” smell in lobby. Room renovated I assume so not that old. Big TV and quite spacious. Garden view is Facing opposite residences real closely and roof top of ground floor unless you pay for your lake view. Not sure what’s bout the garden view. So don’t mistaken like me that you will see a garden. Room is clean thou and amenities all provided. Bed is comfy too.<br><br>Breakfast is a wide spread so not too bad just food quality and taste so so only as it’s cold not warmed.<br><br>Super far from city center. Bout 15 to 30 min taxi journey or more to grand Batam mall, Nagoya and etc. surrounding got nothing but forest and factory.<br><br>Roof top bar and pool is the only thing is a pro. It has a nice ambience and view. Pool is clean.<br><br>Has Eska within hotel n guests has discount so quite worth it and convenient.<br><br>Can stay for a night but Overall, won’t stay here again for the price and location. If less than S$100 SGD might be more worth it. |
1717510109450 |
en |
| 1353 |
William Lee |
4 |
Not the first time staying at this hotel. I would say the overall maintenence of the property is good. Room I've got was sparkling clean and felt comfy the minute i step in. Only gripe is the AC is too cold. I had to off the room AC to keep myself comfy.<br>The room doors are real solid n heavy but because of that I can easily hear the next rooms closing the door. They did not slam it but because of sheer weight, the bang sound is loud!<br>Hotel breakfast has a good variety but not to the extend of those in a 5star hotel.<br>The hotel is located very near Batamindo Industrial estate, hence very convenient for me.<br>Overall I recommend this hotel to anyone that has business activities at Batamindo industrial estate. |
1715694707620 |
en |
| 1354 |
Saadiqa Akhtar |
5 |
We recently had the pleasure of staying at this wonderful hotel, and I cannot stop raving about the exceptional service provided by Robert, the incredible concierge. Over the past three years, Robert has consistently gone above and beyond to ensure our stay is nothing short of spectacular. From securing us a stunning room with breathtaking views to ensuring a seamless and punctual pickup, his attention to detail is unparalleled.<br><br>Robert's dedication to ensuring our comfort was evident from the moment we arrived. His proactive approach led to an effortless early check-in, setting the tone for a truly delightful stay. He consistently checked in to make sure we were well taken care of, ensuring that every aspect of our experience was nothing less than exceptional. His commitment to providing top-tier service truly made our time at the hotel an unforgettable and enjoyable experience. Kudos to Robert for making our stay an absolute delight! |
1697182199739 |
en |
| 1355 |
Colin |
5 |
Good: rooms are clean, pool is nice, service staff is very friendly. I appreciate how they have complimentary drinks in the minibar, and they provide a gallon of water in the room.<br><br>Not so good, location isnt very accessible. And the sound isolation is poor, was able to hear noise from the neighbours tv. |
1697981462388 |
en |
| 1356 |
Tang Wei Ping |
4 |
First of all location is not a big problem,<br>Secondly the service isn't like how a 5 star Hotel supposed to be,<br>Thirdly the breakfast is the only thing that is worth 5 star,<br>So overall the hotel feels like a 4 star. |
1747379290165 |
en |
| 1357 |
Lee Joseph |
4 |
Check-in was smooth and easy. They provide shuttle service to malls but need a booking. Sadly the duty manager who took down our name and room number in his notebook still forgot to book us in the next day. The breakfast were great with so many varieties and so are the attentive friendly staffs. Room quite spacious and the hotel are so clean. Thoroughly enjoyed my 2 nights stay. Will return again soon even a bit far off from the main street. Nice job! |
1572614600510 |
|
| 1358 |
Amy Sim |
4 |
Room are spacious and clean. Service is up to standard. Breakfast with many varieties and are tasty too. Only issue is the location, need to take grab or taxi to shopping mall and ferry terminal. We are group of 8. So need to book 2 cars at the same time. Another plus point is the supermarket located next to the hotel. |
1676373030833 |
en |
| 1359 |
Ohhh Youuu |
5 |
The room was clean and nice. Room service was tip top as well. Their service was amazing too from checking in to checking out. The location is abit off grid but it turns out well, away from the bustling roads and traffic!<br><br>Before entering the hotel premises, there will be security checks. It made us feel extra safe!<br><br>TV in the room could access netflix and internet as well. Thumbs up for that!<br><br>The hotel had a fine dining / bar area on top of the building. The view was magnificent! I would highly recommend that. Food there was awesone too, be it from the bar, room service or breakfast!<br><br>Will be back in July! ♥️ |
1713241234286 |
en |
| 1360 |
Theresa Sel |
5 |
I recently had the pleasure of staying at the Best Western Premier Panbil, and it was truly an unforgettable experience! From the moment I arrived, I was treated like royalty by the friendly and attentive staff. The hotel's modern and sleek design immediately caught my eye, and the luxurious ambiance only continued to impress as I made my way to my room.<br><br>The room itself was stunning, with a plush bed, spacious bathroom, and stunning lake views. The attention to detail was impressive, with thoughtful touches like complimentary bottled water and a minibar. But what truly made my stay stand out was the exceptional service. From the front desk, the Spa, to the restaurant staff, everyone was warm, friendly, and went above and beyond to ensure my stay was nothing short of perfect.<br><br>Special mention to Lisda from Andaliman restaurant whos customer service is beyond this world, Renney and Sagita from Eska Spa who work tirelessly to provide a relaxinf experience for the geusts at Premier BW and the front security guards who always greet us with a smile. Keep up the awesome work !!<br><br>The hotel's amenities were also top-notch, with a state-of-the-art fitness center, sparkling pool, and delicious breakfast buffet. And the location was ideal, with easy access to local attractions and transportation.<br><br>Overall, my stay at the Best Western Premier Panbil was truly spectacular. If you're looking for a luxurious and unforgettable experience, look no further. This hotel exceeded my expectations in every way, and I can't wait to return!"<br><br>*Highlights:*<br><br>- Friendly and attentive staff<br>- Luxurious ambiance and modern design<br>- Spacious and comfortable rooms with thoughtful touches<br>- Exceptional service<br>- Top-notch amenities, including fitness center and pool<br>- Ideal location with easy access to local attractions<br><br>*Recommendation:* If you're looking for a luxurious and unforgettable stay, the Best Western Premier Panbil is a must-visit. Whether you're traveling for business or pleasure, this hotel is sure to impress. Book your stay today and experience the best of the best! |
1714014913878 |
en |
| 1361 |
Yeow Gek Ng |
4 |
The hotel breakfast is very good, and the service they provide is good. They had evening dance to entertainment guests. The room was clean and needs, but they forgot about the towels, we requested for it and they did not bring the towels for us. Even the day we check out. The location is a bit far away from Nagoya hill but they provide shuttle bus to fetch us there. Overall the performance of the staffs at the entrance and service station was good. We feel great of the welcome and warms of the staffs. |
1545570476443 |
|
| 1362 |
Winnie S |
5 |
This Best Western premier Panbil doesn't disappoint, in fact it's so delightful! My family and I enjoyed our Dec 2019 stay. The rooms are clean, commanding magnificent views of the nearby plains. The breakfast spread is generous with a lot to offer, many freshly cook stations such as the usual egg station, but also sushi and waffles/pancake ones. My family appreciate and like the lobby lounge, helmed by two professional musicians who can charm you for hours with their live music and singing. I will certainly stay there again. All the staff are very polite and helpful too. |
1581341309794 |
|
| 1363 |
Noura Syarafana |
5 |
Very good nice hotel room facilities excellent service friendly staff food restaurant very good excellent service staff next staycation here again |
1760578244982 |
en |
| 1364 |
Park John J |
5 |
이쁘고 멋있고 좋아요. 시내랑 조금 떨어져 있지만, 여기 머물면서 골프치러 다니기 정말 좋아요. |
1766321836685 |
ko |
| 1365 |
mugdha M |
1 |
Room's windows were filled with dust. Service to the room was below average. We had to call many times for food and other room services. Even after giving them your credit card details, they made us clear the food bills every time we order food. The staff was very clumsy. Also had unpleasant experience with one of the breakfast restaurants. They missed giving us information about per head cost, and the restaurant manager kept disturbing us while we were eating our food even after we agreed to whatever changes. Everything ended well as the hotel manager was courteous and professional. Unfortunately, our stay here was not a very pleasant experience. It was our second time staying with this brand after Jakarta. Sadly, We will avoid going to this brand next time. |
1675423735026 |
en |
| 1366 |
Cynthia |
5 |
Having not been to Batam in over 10 years, it was nice to see modern and comfortable lodgings. BWP Panbil is ideally located near to the Batam Ferry terminal, yet still in a restful surroundings atop a little hill and near to a neighbourhood supermarket for basic necessities. The rooms were comfortable and especially the pillows! The pool had a great view and we got to enjoy the spa services too! For a simple getaway, BWP Panbil is a good location especially if you get the room with a water view!<br><br>The restaurant served a decent breakfast but the saltiness is higher than what we are used to. Having said that, they did their best to accommodate our requests! I also think that coffee is not their forte. Interestingly, lunch had neither coffee or tea served but that's fine as I preferred a more western type of coffee anyway, and found a great cafe about 2.8km away.<br><br>What stands out for a hotel, which for a few days...is a home away from home, is the exceptional service and hospitality of the staff like Emmy, Irawan, Leo, Mega, and practically everyone that I came in contact with. They served with a smile and much thoughtfulness. When they heard my colleague, who was the main liaison and organiser of our event, was down with a bad flu, they sent her hot honey with lemon to soothe her sore throat. The staff were polite, warm and cheerful! I felt welcome and at home for this weekend getaway!<br><br>In terms of space for our venue, their ballroom was huge but their sound system has an echo for some reason. They had adequate conference rooms for our needs and we were practically able to occupy a section of the hotel without "crossing paths" with other guests.<br><br>There's a nearby Edu /Eco Park for families of youth and kids to enjoy. Good to have such natural environment where all ages can explore!<br><br>Overall, I will say that if I go to Batam and need a spacious yet quiet hotel, near to the ferry, and a short ride to eateries and cafe, BWP Panbil is worth considering simply cos the staff makes the difference! |
1718283986384 |
en |
| 1367 |
Thamizharasan P |
5 |
The Best 5* Hotel in the World with very reasonable Price 👌 👏<br><br>I truly enjoyed the stay! Food are delicious! |
1760486123508 |
en |
| 1368 |
Antonius Gunadi |
3 |
This hotel could be better.<br>I stayed for 2 nights on a business trip. The hotel is grand. The building is big and majestic. The room is spacious. I like the fact they give a free gallon water! However the built quality in a few spots are somehow already worn down. The shower button already fall off, the cabinet drawer is off and no hand soap available.<br>I went to the gym at 6 am and there was no towel at all. The gym is rather big but it has only 2 treadmill machines and the aircon was rather warm.<br>My room got a king size bed which was actually two single bed put together into one.<br>We had lunch in the hotel restourant - the food was ok but not the best. |
1693483593449 |
en |
| 1369 |
Note 9 pro |
5 |
The room facilities are satisfied. Things I noticed are the large Android TV which I can freely use for browsing any kind of entertainment from internet, and the gallon water which used for drinking facility is a rare phenomenon I see in the hotel room. Usually, Most hotels limit the visitors with only 2 bottles per room.<br><br>The food and beverages are awesome..<br>There's traditional and modern culinary from variety cultures such as Chinese, India, and Eropa..<br><br>However, the location don't provide no best nature view for sightseeing from room windows.. |
1692590432877 |
en |
| 1370 |
Bobby Y |
5 |
Room standard and hotel facilities were up to expectation. Just that location abit off and breakfast overcrowded |
1767008883316 |
en |
| 1371 |
vivien soh |
1 |
The room is spacious but not sound proof properly. Could hear people talking and doors banging. The aircon and showerhead in my room wasnt working also so had to wait for the technician. Breakfast wasnt coordinated properly. Tables werent cleaned promptly and had to wait quite awhile for a table. Bedsheets had some stains too. Overall, I think it wasnt worth the stay. |
1704105846494 |
|
| 1372 |
logeswaran Vadiappan’s |
5 |
Outstanding value and service. I had a great experience during my stay here at the hotel. The quality of service delivered by Irfan during my stay convinced me that I can always rely on your hotel for the home-away-from-home feeling. I’ll be sure to choose you next time I come around. |
1677938991687 |
en |
| 1373 |
Soh Ying Xi |
5 |
The hotel is pretty new and big. The room is big too. Quiet location as it is about 15-20 minutes away from places like Nagoya hill mall. The hotel also provide pick up/drop off service and our driver (Robert) speaks pretty good English and is very friendly and nice. |
1679230516337 |
en |
| 1374 |
Aung Myin Oo |
5 |
Impeccable stay with amazing view and amazing service provided. It was our anniversary and the hotel arranged a mini surprise for us in the room as well.<br><br>Breakfast is great as well! |
1734782783259 |
en |
| 1375 |
jaya jnk |
2 |
Is this a 5 star hotel? Instead of a complimentary bottle of water in each room, water in a gallon that has been installed for some unknown period of time, and to make coffee with it and drink water when you are thirsty?? The staff who cook breakfast do not know how to grill meat, make omelets, or boil noodles, so you have to ask for them one by one. The meat is completely burnt, the inside of the omelet is undercooked, ??? |
1737604074178 |
en |
| 1376 |
Nanda Hoppus |
4 |
Spacious room, the check in process is fast. Room was nice, food was good. This hotel have a rooftop restaurant and also a private room for dine in. The lobby is spacious, the room is lovely and bright. Don't forget to bring a converter power plug to type C, G, M. They provide a usb power plug nearby the bed. |
1641006230033 |
en |
| 1377 |
Jerald Kng |
5 |
Nice hotel, 15mins away from Batam Center ferry terminal, staffs are friendly! The executive suite rooms are impressive, big & comfortable, there was a free high tea sessions from 3 to 6pm once per stay! Enjoyed the facilities like the gym & swimming pool! There’s a convenient Eska in the hotel to do massage, good to do early booking with them! The breakfast has quite a variety but didn’t taste that fantastic. The lift will take awhile if the place is booked out. Overall still a great place to stay in! |
1682952323864 |
|
| 1378 |
Kannan Kumar |
5 |
If you are looking for a 5 star hotel surrounded by peace and tranquility, look no further. This hotel is an outstanding one in Batam. It's premium so don't expect the same price or service as the other run of the mill hotels. If you sign up for corporate rates, it's absolutely worth it.<br>Beautiful ambience. Well decked out rooms, good customer service and of course, one of the best breakfast buffet spreads in Batam. For Indians, it's a boon because they have some good Indian dishes for breakfast. Try and feel thier hospitality. |
1703571359402 |
en |
| 1379 |
J L |
5 |
Nothing short of a great experience.<br><br>+ Staff and service: very warm and welcoming, from the drivers to the receptionists.<br>+ Food: buffet breakfast, great spread and variety. Room service food was great.<br>+ Room: Clean and spacious. Had a great lake view.<br>+ Amenities: Spa and massage with Eska is a cheaper deal than outside. Pool view was beautiful. Rooftop bar was also very chill.<br><br>Had a wonderful weekend. Give this place a shot; it was very well worth it for us. Definitely coming back in future. |
1503849384998 |
|
| 1380 |
Chris Candia |
5 |
The hotel it self is nice and good service the people / the staff are good and approachable.. |
1766582627036 |
en |
| 1381 |
John Lui |
5 |
Was booked in for the special package with breakfast and dinner inclusive. Good spread of food available at the breakfast .Dinner was a-la-cart and Captain Lilian’s service was excellent and his food recommendation was great. Communicated well and confident. Will be back definitely. |
1706267806319 |
en |
| 1382 |
Aditya Bagaswara |
5 |
They treat me very good. Many tourists came here, especially from Singapore and around. The lobby is big. Restaurants was good but for breakfast i think not many different kind of food served. The taste is ok and clean. The staff was very kind and helpful. |
1550076835886 |
|
| 1383 |
Faye T. |
2 |
Staff are nice and friendly. Stayed in the executive room - huge and comfortable. Bed was ok, slightly soft imo. Pillow was comfortable. Bathroom was big and it comes with a sizeable bathtub, which is great. The bathrobes are super comfy. There’s also a coffee machine in the room.<br><br>Downside of the room - dim, dusty, kinda stuffy (ventilation not done v well), and power plugs are flaky.<br><br>Wide spread of breakfast at L1, but a little salty to my personal likings. Executive lounge was cozy, smaller spread with great view overseeing the lake at L15. It was a disappointment to find out indoor smoking are allowed in the executive lounge. (They told us they installed exhaust fan at the corner of the room to keep the smoke away. We weren’t happy with that explanation, quite sure that’s not how it works). Parents with young kids, or individuals with respiratory issues might want to take note of that.<br><br>Live band music was loud (ear piercing pitch) at the lobby in the evening so we went to the rooftop bar for an evening drink but was turned away as they “only serves set menu”. Environment was nice, would be nice to have had dinner if we had time.<br><br>Overall, It was an OK stay, quite far from everything. It is unfortunate we didn’t enjoy our time in this hotel. At this price point, I wouldn’t recommend. |
1666498166766 |
|
| 1384 |
wilson prayogo |
5 |
Nice, clean and big room.. BIG TOILET TOO!!! But the shower portion is a bit small, hahahaha.. the view at the infinite pool is definitely awesome.. the breakfast got lots of variety.. one minus thing is if you get top room, you might not enjoy the music from the rooftop Bar.. i always hate hotel that are not consider to have sound proofing room from their own bar.. everything else is great.. |
1526914837793 |
|
| 1385 |
Huang |
5 |
Hotel is located within 10mins drive to ferry terminal. Beautiful Indonesian and modern decor combined. There's even an authentic Korean restaurant in the hotel. Rooms were clean and comfortable. Staff services were good. The buffet breakfast was definitely value for $. A very worthwhile stay for a short vacation. Will definitely be back. |
1578038318067 |
|
| 1386 |
Aimee Vis |
5 |
Very nice staff, comfortable rooms. Spa is very nice and reasonably priced. Breakfast is very delicious and there is a huge amount of choices. Pool is also great and clean but Some pillows on the beds would be nice. There is a towel service for the pool area (sauna, jacuzzi), very nice |
1542448705888 |
|
| 1387 |
Seto Danu |
5 |
this is a nice hotel with great view if you choose the forest view of Duriangkang. In the morning you will be greeted by green color with splashing of orange color of sun hitting the water on the horizon with have floating here and there. With the huge glass window-wall, surely you can lay down and enjoy the nature. below you can also see the main road and how busy it will be in several time in a day. this hotel also has a nice swimming pool that is large enough to splash around and enjoy the tree tops. The room itself, I will consider as spacious with enough room to move. the breakfast and the meal option is also great. The only downpoint for me is that the location of the hotel is a bit out-there. so if you want to hit the downtown or great malls, you will need transportation to bring you here and there...surely will require the time. |
1641201342027 |
|
| 1388 |
Ramnik Bali |
4 |
Good place for business trip. Its away from commercial areas. For leisure or holidays, there are lot of good properties near city centre.<br>This is very strange but the staff at reception does not advise guests to block money while checking in. So if you order room service, you need to pay by cash or credit card. Well giving credit card to staff to take it to cashier is not safe. My advise to all guests is to block money so your card is safe and secured. |
1557330406520 |
|
| 1389 |
wandachan1417 |
2 |
Stayed at 1008. Did not enjoy my stay at all. Was disappointed the moment i entered as there was no double sink like the picture that was advertised. Only came with 1 sink. The height of the sink is so bad that both myself and my partner felt back pain after using. It is too low. The sink also has a strange control. Its a turning knob which doesnt indicate to turn upwards or downwards. After days of using. We still cant remember. The bathtub's drain and the drain next to the toiletbowl was slow and cloggy too. Water took ages to be drained. The bed was ok but the temperature of the aircon was unadjustable. No matter what we did, it stayed the same. The breakfast spread was ok, however, the water flask was so scary. The water came with many tiny black particles. I tried a few cups, all came with black particles. The counter was filled with abandoned cups with those black stuff. The rain shower's pressure was not fantastic either. Should install a hand-held shower head in there too. Since the water pressure from the rainshower is bad. The bedroom slipper was of bad quality, very thin. The toilet room doors (both) are fluted with holes. Aircon, smell and sound will all pass though. Although the room came with a huge gallon of water, but its not sealed, we will never know whether its new/ clean.<br>There was no extra toilet roll. Had to call for extra.<br>Will not stay at this hotel again. |
1714316765592 |
en |
| 1390 |
Dienovinky Sulandhi |
4 |
This hotel is on top hill. You can have a great reservoir view from the top even more in the afternoon. Don't miss the moment to enjoy the sunset from room or swimming pool. Good pool for kids. This hotel have warm pool but not operating everyday. Good breakfast menu and friendly staff. |
1579879076929 |
|
| 1391 |
Franz Hansa |
5 |
Great hotel with good view to the riverside or to the forest.<br>The rooms are clean and comfy. The service is excellent.<br>The location is also strategic although it is not close to city center or shopping complex, but it is relatively close to the famous Jembatan Barelang.<br>It is recommended as one of the hotel to be considered when you visit Batam. |
1688611513805 |
en |
| 1392 |
Roz |
4 |
Stayed here for 1 night<br><br>In terms of location, it is not in a touristy area. OK if you just want to chillax in the room, swim.<br><br>Get a lake view room, the garden view is more like a 'serviced residence view'. Can only see the garden if you look down. (the garden is actually the smoking area).<br><br>Room itself is adequate, came with complimentary mini-bar with drinks and snacks. There were 2 cans of beer, maybe could have requested to change to soft drinks instead if you don't drink. They also provided a USB-C cable and standard USB ports for charging by the bedside and on the dresser.<br><br>Due to the design of the toilet...the acoustics are very good. So everyone in the room can hear you peeing and pooping very clearly. I also found it odd that there were only bath towels and one floor mat. I think one small hand towel would have been useful. The hotel can do away with some of the amenities to reduce waste.<br><br>Even though the hotel is in quite a forested area, there is a very busy road right outside. So from the pool you can hear the traffic quite clearly.<br><br>Breakfast buffet was extensive BUT included sushi, teriyaki chicken, kebab rolls, spaghetti and Mongolian BBQ? The standard breakfast items were good: waffles, pancakes, congee, fried rice, sausage, scrambled eggs, hash browns but the other things were out of place.<br><br>All the hotel staff we interacted with were very polite and helpful. We had trouble getting into our room (a loose screw) and they fixed it quickly even though it was quite late.Our plates were also cleared quickly at breakfast.<br><br>I tried the spa service. Fuss-free but of coz the price was 2x more than outside.<br><br>Fitness room was spacious with weights, squat rack, barbell, lots of cardio machines but wished it had a better view.<br><br>There is a bakery at the serviced residence building (just cut across the garden) where they bake everything fresh, and a supermarket that is actually quite well-stocked (caters to the residents that live in the villas just behind) but the prices are more than a city supermarket.<br><br>The view of the nature is quite lovely but there are just some quirks that I'm not sure will be enough to get me to come back. |
1693909507514 |
en |
| 1393 |
Ting Yang Lim |
3 |
Location is okay. Not near anything. Room is well furnished. But I booked a double bed but was given a twin. They did not try to upgrade me to a room that had a double bed. Service at the pool was slow. Ordered a pizza which took 30 minutes to come. Took a while to get the bill too. Had to go for a swim first. |
1509294836840 |
|
| 1394 |
Ethan Lau |
4 |
The room is very clean and the facilities, especially the spa and fitness centre, are really good. However, the breakfast was a little disappointing and not worth the price. We ordered the American breakfast which was served cold and egg Benedict was too sour and salty which was not to our liking |
1672462291135 |
|
| 1395 |
Abdul Jabbar Kachi |
5 |
First and foremost it is out of the hustle and bustling city view. That means it is quiet, serene, peaceful, calm, romantic, good for family and best for Loving Couples.<br><br>From the Security guard at the entrance to the receptionist at the counter to the bell boy receiving our bags, to the hotel cleaning staff to the security staff to the dining room staffs, I will the a BIG SALUTE 🫡<br><br>Every minute you pass by them, they never fail to greet you, show or directvyou and welcome you with this big smile that you will feel like you are a celebrity or VIP.<br><br>The surrounding of the hotel, the swimming pool, the Fitness Centre is worth to be there.<br><br>The breakfast and credit to the Hotel Management for placing every table the Yu Sheng plate, as my stay is during CNY.<br>The choice and spread of breakfast is another worth spending time to dine and taste the various foods on display. |
1707661577726 |
en |
| 1396 |
K |
5 |
Overall, it was a good stay. Got a free upgrade to lake view and the bed was super huge and comfortable. Lake view was alright (do note that the sun rises from here). The toilet had a lingering pee smell that we can’t seem to identify and get rid of. Service here was excellent. Breakfast (6 to 10am) was not too bad, the noodle soup were the highlight. Location was abit far from the happening places. Delivery will only deliver to the carpark (instead of lobby) due to tight security. Gym was adequate with necessary cardio and strength equipments. Checkout was at 12noon, which was really helpful for chilling in. There’s a supermarket right beside the hotel’s carpark as well. |
1673754152480 |
|
| 1397 |
Amos Sim |
4 |
The rooms are nicely laid out. Good sized table to work on but the electrical socket is hidden just behind the wooden swing up cover, below the table top. This design takes away useful table space for placing the laptop to work on. Lots of parking space but the exit for the parking is a bit confusing. When I was there the elevators to the parking lots were not working for several days. But the 2 floor to walk up and down daily was a good exercise. Fortunately the elevators to the rooms were working fine. |
1573861601927 |
|
| 1398 |
Mavis Ng |
5 |
Managed to get back my belongings today which left in the hotel 2 months ago.Excellent front desk service, very polite and extremely helpful. Also,Special thanks to front office manager Mr. Ade Kurniawan .He offered the best service I have ever had. Although my husband and I were just there picking up my stuff without staying, he bothered to call a taxi and let us wait comfortably at the lobby while he kept looking out for the taxi arrival despite his busy schedule. He really cannot go any further than this. Our heartfelt thanks for the great service. |
1565532586502 |
en |
| 1399 |
Teo Yi Sim |
1 |
zh-Hans |
1718533732136 |
|
| 1400 |
Aprillia Cindy Damian |
2 |
My husband and I came to Batam for a short weekend getaway and this is our first trip together since the pandemic hit. In the past we stayed in a 4 star hotel near city center but on this current trip we decided to stay away from the buzzing city. Hence, we picked Best Western Premier Pandil because it looked promising from the pictures and Google reviews.<br><br>Day 1, checked in, friendly receptionist and free welcome drinks. We came earlier than the normal check in hour but fortunately there's an available room so they let us checked in. Got a coupon for welcome drinks and snack at the bar next to the reception counter. We went to the bar and waited for about 15 minutes. No server was around then we asked the receptionist and waited for another 10 minutes until we could order our beverages.<br><br>Went into the room, view was gorgeous as we could see the beautiful lake surrounded by the greenery. Next, we found a little unexpected visitor which is a cockroach on the floor. The room is not hygienic at all as we noticed so much dust on the floor and surface.<br>Let me enlighten you that this hotel is rated 5 star.<br><br>Day 2, came down to buffet breakfast around 915am, to our surprise the restaurant looked messy as there're many dirty dishes were not cleaned, empty dishes and when we asked whether there's any refill for some of the dishes, the reply was no. The juices were not chilled, the egg station didn't have toppings for your omelette. Let me enlighten you that this hotel is rated 5 star.<br><br>Next, we came down to the pool, it was a pretty great infinity pool with the lake view. We've got thirsty since the weather was pretty nice and sunny, wanted to order some drinks. No one was at the towel counter. There was an instruction to dial a number and ordered directly from restaurant. We called, was connected to operator then the lady said hold the line while being transferred to the restaurant. Waited for 10mins and no answer. Finally a guy showed up at the counter so we ordered some juices and sodas and we waited for about 30 minutes. There's still no sign for our drinks.<br>Let me enlighten you that this hotel is rated 5 star.<br><br>We still have another night to spend and spa day. Fingers crossed, it will get better from here.<br><br>In conclusion, don't stay in this hotel if you're expecting a 5 star quality and service. Those 4 stars hotels are MUCH WORTH your money honestly. Being able to go on a vacation is a luxury itself and this Best Western Premier Batam is totally overrated and they should be just rated as 3.5 star max as the other best western hotels that I know of globally. |
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