| 5551 |
rani rahma |
1 |
Terrible F&B service for a 5* Hotel.<br><br>First impressions of this hotel are classic & nice. Everything was fine apart from the food.<br>i didn’t expect to have flies on my food. I think its indoor, so flies can’t be around except the food is not fresh. The staff didn't care about this either.<br><br>This called 5 star hotel, but didn’t pay attention to things like this. |
1693783588709 |
en |
| 5552 |
Reyner Gunawan |
5 |
It has been a great stay we had at the property. Check in was easy although it was super crowded when i came. Room was spacious and clean. It was quite old i can tell from the furniture and style but its very acceptable I cant complain. Bed is big enough and comfy, pillow is just too soft for my preference. And i asked to have an extra pillow and they cater to my request very quick. Someone send me a more full pillow. Everything is just up to our standards. Great service by one of the staff named Aditya (or Adityo) who tend to our room and he made sure we had everything we need.<br>Breakfast was delicious with so many options.<br>Gym was okay, not big, mot small.. just enough to train a bit here and there. But location is near tunjungan mall where they have a mega gym there. |
1717321383957 |
en |
| 5553 |
Risqul Fitorochman |
5 |
A superb and the best hotel in Surabaya. I love this place because it has a bath up. A perfect time to take a hot water bath after a hardwork time. The staffs here are nice too. The food here also delicious. It has a good coffee and you can take your cigar to smoke inside the building. Take your time and enjoy your stay here. I recommend and re visit this hotel if i come to Surabaya. |
1678595172643 |
en |
| 5554 |
Mike Dodge |
2 |
Not the worst, but certainly not up to the normal standards of a JW Marriott-brand hotel. It's quite overpriced for Indonesia, and the hotel is quite old. As a result, the rooms are not always functioning, have some nasty smells, and have seen a lot of wear and tear over the years. I was unable to sleep due to the lack of AC and the mold smell in the room.<br><br>The service is also quite bad, unfortunately, especially the food and beverage staff, which make breakfast a nightmare... Even by Indonesian standards, this hotel misses the mark.<br><br>If you have elite status, the lounge is excellent, as are the facilities like the pool area, sauna, jacuzzi, etc.<br><br>However, if you have stayed at another JW property in the world and expect this hotel to be similar, you will probably be disappointed. There other better hotels in the area that cost only half of what this hotel costs, so I'd recommend avoiding it unless you need a short stay near Tunjungan and don't care much about the quality or price. |
1717124420681 |
en |
| 5555 |
Marsyita Mohtar |
4 |
I recently stayed at JW Marriott Hotel Surabaya in August for a relaxing family trip and overall, the experience was delightful. The hotel's ambience is classy and luxurious, and the smooth airport pickup set the tone for our stay. We stayed in a Junior Suite with Executive Lounge access, and the room was clean, comfortable, and lush, as expected. Room service was prompt, and the service at the hotel restaurants and Executive Lounge was stellar. The gym was well-equipped, and I particularly enjoyed the sauna. My traditional massage with Therapist Sara was phenomenal—her magic fingers truly worked wonders! The food generally exceeded expectations, although the roast at dinner was a bit dry. I also had a fun time at the pool with my nephew and niece, who loved playing with the available pool toys.<br><br>However, there were a few areas where the hotel could improve. The pre-arrival service felt lacking; as a 5-star hotel, I expected a more intuitive, service-oriented approach, but I had to seek clarifications and follow up several times before confirming our itinerary. The welcome service, while thoughtful with the kueh lapis, elephant towel origami, and personal note, fell short of the stellar experience I've had at other JW Marriott properties, where guests are often welcomed with personalized touches like special amenities or an in-depth welcome briefing.<br><br>Overall, our stay was relaxing and enjoyable, but I look forward to seeing the hotel elevate its pre-arrival and welcome experiences to truly match its prestigious reputation. |
1724982180317 |
en |
| 5556 |
Fajar Latif |
5 |
stayed there for one night before taking my husband to the airport.<br>The hotel room was so spacious, clean also neat, the view from the room is quite nice.<br><br>The service is so good, friendly. The breakfast is so various, you can pick many things you want tho.<br><br>The location is so strategic, close to the mall, not far from airport and restaurants are all over. |
1680687410026 |
en |
| 5557 |
Raymond Dharma |
5 |
Booked here on my trip to surabaya, there is a discount price for this hotel and without a second thought i booked a 1 night at this hotel. This hotel is the definition of "old but gold", building is a little bit old, but it keep the elegance and luxurious atmosphere very well.<br><br>Service is impressive, front desk and the staff is very helpful. Room is also very comfortable, with very nice decoration and view to the city. Also, you get 24 hours access to the gym with your room card. |
1600267030438 |
|
| 5558 |
Nopan Maulana Muhammad |
5 |
JW Marriott become my favourite hotel in Surabaya. Definitely will come back to this hotel, not only for works, but also for vacations with my family! The staff is amazing, especially the room staff who ready to help me when i have a room issue. The food is amazing too! Especially the night discount in Surabaya Baking Company. |
1709815587421 |
en |
| 5559 |
Liza Z |
5 |
It was my first stay at JW Marriott Surabaya, the service was excellent. Shoutout to all staffs that always treat you professional and personal, from concierge to security, restaurant to room housekeeping. Specific for meals services, restaurant-meeting refreshments-room services are serving good variety with quality. The gym also was clean and neat. |
1663278609636 |
en |
| 5560 |
Wisnu Tri Atmodjo |
5 |
Get the memorable moments starting the arrival, good service & hospitality, good staff attitude & care.<br>Stay with family for special moment, room already set up as request, greeting's card, art towels, choco cookies are complete the beautiful moment. Many thanks. |
1708363975207 |
en |
| 5561 |
Doee |
2 |
The service was great, staffs were very nice and helpful. But there were few things you should keep in your mind if this hotel is in your list. This hotel is surrounding of prayer houses so the prayer can be heard starting from 3am and you might not be able to have a good sleep if you are sensitive in hearing. The pool was pretty good but the bathtub we used had an oxidized water so we couldnt use bathtub at all. But the service was great and the restaurants were good in general. |
1562283415644 |
en |
| 5562 |
Titi Supriadi |
5 |
We have such a great fun staying at JW Marriot Surabaya with colleagues and customer. The staff, food and room are excellent. Breakfast is served by the cheff, supervisor Pak Suhertanto & staff Pak Wachid is super helpful! Keep up the good work and see you again in 2025! |
1733792339401 |
en |
| 5563 |
Shirley |
5 |
Really enjoyed my experience here. We were greeted with a tropical welcome drink and the check in process was very smooth. When we couldn't find the lift, one of the employees not only took us to the lift, she went up with us. Someone else was bringing our luggage up to the room and the entire check in process was very smooth.<br><br>The room was modern, spacious and clean. We had made a couple of requests for extra pillows and they were there for us.<br><br>We had the opportunity to go for a swim as well in the morning and we were greeted in a friendly manner by another staff with pool towels. Everyone was friendly and helpful.<br><br>Would definitely stay here again. |
1512781949345 |
|
| 5564 |
CHRISTINE |
1 |
1. 륨 컨디션 최악 입니다. 일단 매우 더럽습니다. 룸을 업그레이드 해준다고 하기에 입실 전까지는 좋았습니다. 먼지가 가득하고 방치된 느낌의 레지던스에 입실하기 전까지만요. 2박 투숙 예정이었는데 일행은 두고 밤마다 집으로 가서 잤습니다. 먼지 알레르기 때문에요. 지금까지 몸이 가렵습니다. 메리엇이란 이름이 아까워요.<br><br>2. 이곳의 직원은 실수에 대해 숨기기만 하고 증거를 찾아내 항의를 해야 마지못해 인정합니다.<br>클럽 메리엇 특별가 + 클럽 메리엇 바우처(25% 할인) 로 2박 예약했습니다. 그러나 호텔 직원의 실수로 바우처 2장이 사용되었고, 아직까지 돌려받지 못하고 있습니다.<br>처음 상황을 인지하고 문의했을 때는 분명히 한 장만 사용했다고 우기더니 클럽 메리엇 측에 확인 후 메리엇 호텔에서 2장 사용한 것이 확인되니 직원은 클럽 메리엇 특별가인 룸을 25% 쿠폰가라고 우겼습니다. 고객이 클럽 메리엇 측과 대화 나눈 메시지를 보여주어도 인정하지 않아 매니저급의 직원을 따로 불러 확인받고 바우처를 돌려받기로 했습니다.<br>여기서 가장 큰 문제는 7월 초 자카르타 출장 때 리츠칼튼에서 25% 바우처 2장 사용으로 2박 예약을 했으나 바우처가 돌아오지 않아 1박은 메리엇 본보이 가격보다 더 비싸게 투숙해야 한다는 점입니다.<br>지금까지 나의 실수는 하나도 없는데 메리엇 호텔측의 한심한 실수로 나의 시간과, 금전적 손해 예정과 스트레스는 누가 보상해 줍니까?<br><br>3. 호텔 셔틀을 처음 이용해 보았는데 오후 9시에 뚠중안 플라자에서 픽업하기로 한 기사가 9시 30분까지 오지 않았습니다. 호텔로 돌아가 보니 행사 때문에 로비 앞이 매우 분주했습니다. 못온다는 연락 한 번이라도 주었으면 이해했을 겁니다. 탑승시 룸넘버는 왜 물어봅니까? 체크인시 연락처 다 남겨 놓았는데 후덥지근한 야외에서 셔틀을 30분 이상(9시 이전부터 기다렸으니까요) 기다리도록 연락 한 번을 안하는건 고객 서비스에 큰 문제가 있는 겁니다. 단체 손님 때문에 투숙객을 잊다니요. 이게 메리엇의 최선입니까?<br><br>4. 조식당의 커트러리를 싼 냅킨엔 소스가 그대로 묻어 있었습니다. 이렇게 대충 할거면 메리엇 이름 버리세요. 단 한 가지도 만족한게 없는 2박 이었습니다.<br>아. 중식당은 맛있지만 그건 호텔 소유가 아니니 칭찬할게 전혀 없습니다. |
1719997276361 |
ko |
| 5565 |
Dhani Prakoso |
5 |
We stayed at the JW Marriott Surabaya to celebrate my birthday anniversary. I made the reservation through the Marriott Bonvoy application and chose the Family by JW package. This package was perfect for us since we got breakfast for my wife, daughter, and me. We also got a tent in our room, a gelato, a cupcake decorating class, and some gifts for my daughter.<br>During the check-in process, the front office staff were helpful. Ms. Lydia helped me in the check-in process. Almost all of our pre-arrival requests were accommodated. Our check-out process was seamless also. Ms. Afdilla assisted us during the process.<br>We visited the SBCo bakery and cake shop to buy pastries, slice cakes, and gelato. The staff in the shop were friendly. Ms. Fera was very nice, she gave us a gelato and a box of macaroons as a complimentary for my birthday. Ms. Fia helped us when we bought some slice cakes. She explained the pastries and the cakes at the shop very well. She was helpful. The other staff, Ms. Feny and Nata, were also nice and helpful, they helped my daughter when she took the cupcake decorating class. The chef who assisted my daughter when she took the cupcake decorating class was patient. She could communicate well in English (considering my daughter can only understand English). I was not sure her name, but she was an intern. The shop offers delicious pastries and cakes and has great hospitality. Those are some of the reasons why we kept visiting the SBCo.<br>We had breakfast at the Pavillion restaurant during our stay at the hotel. Ms. Indah always greeted us at the restaurant’s front desk. She was nice and helpful. She explained about the restaurant’s lunch and dinner packages, and allowed us to look around the restaurant to check the food menus they served during lunchtime. We received complimentary dishes, Rawon and Beef Oxtail soup, from Chef Sigit. The rawon was perfect. The meat was tender and the broth was delicious. The Beef Oxtail soup was great and delicious also. They used real oxtails which is very important. And the meat was tender and fall-off the bone. The carrots were perfectly cooked, it was cooked but still crunchy. The broth was light. Chef Endra also came to our table asking about the dishes, we had discussion about some restaurants and food with him. Mr. Asat was nice and friendly. He arranged for me to get a complimentary strawberry opera cake for my birthday with a candle on a plate with a “Happy Birthday” decoration. The other staff, Mr. Guntur and Ms. Munzia were attentive throughout our breakfast time in the restaurant. They were quick to take empty dishes from our table and offered water refill every time our glass were almost empty. The food at this restaurant was delicious overall. Special compliments to the staff, chef Sigit, and chef Endra.<br>I also visited the health club several times. The staff (Mr. Suhadi, Mr. Anang, and Mr. Kevin) were friendly and helpful. They explained their facilities, and how to use the jacuzzi and the steam room to me. They also helped me to turn on the jacuzzi and the steam room. At the bar near the pool, I met Mr. Prima. He explained the hotel facilities and gave tips on which food we should try in the Pavillion restaurant.<br>On Sunday, we had a chance to visit the Uppercut restaurant to get information and see their Sunday brunch set-up and menu. The staff lady who explained the menu and the information about the Sunday brunch was very friendly. Unfortunately, I didn’t see her name. This restaurant could be our next place to visit.<br>One thing I might suggest is to renew the name tags of the hotel staff. Some of the staff’s name tags had their names almost erased. Overall, our stay in the JW Marriott Surabaya was enjoyable. The staff had great hospitality and impeccable service. We will visit this hotel again another day. |
1723817242802 |
en |
| 5566 |
Tasya Chika |
5 |
I recently had the pleasure of staying at the JW Marriott Hotel Surabaya, and I must say it was an exceptional experience from start to finish. From the moment I arrived, I was greeted with warm hospitality and an immediate sense of luxury. |
1724313105206 |
en |
| 5567 |
naufal faiz |
5 |
A very pleasant experience staying at this hotel. The location is in the center of Surabaya, close to Tunjungan Plaza, but still beautiful and with very good security. The staff service is very friendly and helpful, and the food is very varied and tasty so it's more value. Room size is also very spacious, equipped with a bathtub. I went to this hotel at the time of fasting, and the hotel staff delivered meal to the room at 3 a.m. Amazing experience, highly recommended, love it! |
1565434001684 |
|
| 5568 |
Joylenne&Jonathan Chung |
5 |
As a Marriot Bonvoy it’s always feels like home. Great hospitality great breakfast great service. Surely will come back again when visiting Surabaya. |
1751465825602 |
en |
| 5569 |
Saya Lint |
5 |
Nice hotel, the receptionist is quite nice and the servers did their best to bring our wishes to live. One of my friend worked there and I got to visit it by a chance. Nice place, good quality of service. I would love to see more variations and upgrade of the interior decoration. Definitely would visit again in the future, wish me luck! |
1628431912617 |
|
| 5570 |
wanda darmawan |
5 |
Just had 1 night staying at this vintage but lux JW Marriott hotel Surabaya<br>But the experience was great ⭐⭐⭐⭐⭐<br><br>The person who opened the door greeted warmly<br>There's an X-ray scan before i go check in but i guess taking from the experience i understand why<br><br>The front desk person (Ms. Sri if im not mistaken) checked us in warmly and also thank u for giving me the room with my birthday so thoughtful of u and attention to detail 🙏🏻🙏🏻🙏🏻<br><br>The room is very spacious, tidy, clean and complete, the bed is comfortable,also i did look for the AC remote (the temperature was too cold) but after doing self searching, it's all in one panel (including the lamp) so a VERY GOOD JOB for the room team<br><br>The food is very complete and there is a lot of variety of food from western to asia to local cuisine thank u to the person who greeted me (Ms aifah and her leader and also the dining team) the chef also the food is tasty, the pastry not too sweet also (thank u for the lady chef at the (maybe) ketoprak section for showing me the egg station as i didn't see the sign) tried to be slay when i do my plate (as i already staying in a luxurious hotel) but unfortunately i fail miserably<br><br>The location is still in the heart of Surabaya, i mean at this time there's lots of online transportation and also taxi u can reach out<br><br>Now to the least favorite one (just one though) i had difficulty on my key card when i tap it on the lift and room scanner i got myself in eventually but takes time maybe u can do something with the sensitivity of the scanner<br><br>BUT overall it was very pleasant staying, very warm welcoming staff, very comfortable room, very tasty food, it was worth it<br><br>Thank u |
1742964358954 |
en |
| 5571 |
Monica Rey Areita |
5 |
Very friendly lobby, perfect room cleanliness and friendliness of all staff, amazing breakfast with lots of menu choices and specific tastes. making this hotel the right choice for all matters that require you to spend the night in Surabaya. Thank you JW Marriot Surabaya |
1720167276557 |
en |
| 5572 |
Meisayu Dinda Nadira |
5 |
It was a great time to staycation with my family here & we were checked in 2 rooms 621-620, but sadly the AC in room 620 one isn’t cool like in the other room. We called for the AC maintenance guys last night, they came in but they couldn’t help much so that we’ve got offered to move to another room. Hope that they could do something with the AC in the room 620 for real. Cause that time I was very happy they could gave us rooms that next to each other as we requested the very first time we checked in but in the end me and my son had to moved quite far from my parents room.<br>Overall the main facilities like the pool and kids room are my son’s favorite!<br>Breakfast also awesome!<br>Just please take the notes for the AC in room 620 as i explained before. Thank you! |
1698363499300 |
en |
| 5573 |
Joedi Prast |
5 |
thats wonderfull place for relax or staycation.. placed on the heart of hero city. |
1774943052494 |
en |
| 5574 |
Tri Puspitasari |
5 |
Comfortable is the best way to express my stay in this hotel. All the rooms, the bedroom, the lobby, the lounge, the breakfast room, is very comfortable and luxurious. The view from my bedroom is also very nice, lots of building and skyscraper. There's a place to work in my room, and the bathroom is really nice. There are also many varieties to the breakfast, and they all delicious. I really like the dim sum, it really suits my appetite. You will enjoy your stay in here<br><br>Comfortable:10/10<br>Taste:8/10<br>Hygiene:10/10 |
1553406983951 |
|
| 5575 |
christine |
5 |
I love jw marriott hotel So I wanted to experience this hotel in Surabaya as well. It was an executive deluxe room with lounge access, the room was so clean and the lounge food was great. There were so many kind of foods and delicious, and the there were many kind of drinks too. breakfast was really amazing. I was able to taste traditional Indonesian food and desserts. I want to visit again because of this breakfast !! |
1686077775787 |
|
| 5576 |
Rudy |
5 |
Visited Surabaya many times and experiencing various hotels to stay overnight and catching up rest. So far, JW Marriot Hotel is the best place i ever had. The services is unexceptional, bedroom is clean, well prepared, smell good and comfy. The staff's served all the guest with good manner and caring. Breakfast menu is delicious and interesting. Overall i'm satisfied and do recommend this hotel to stay over when you come to Surabaya. |
1725953842793 |
en |
| 5577 |
Tony Chan |
3 |
Big thanks to the hotel for the room upgrade, however despite the nice room, the carpet of the room was putrid.<br><br>Do ask for rooms not facing the front road as it can be noisy.<br><br>Service was good but the club lounge offering needs improvement. |
1698144604985 |
en |
| 5578 |
sb. uno02 |
1 |
Disappointed with the service and cleanliness system.<br><br>JW Marriott is one of the 5 star hotels in Surabaya, but the service provided is unsatisfactory, you could even say it's like an ordinary hotel service.<br><br>When having lunch there, my gaze went straight to the food. Cook in this luxury hotel. Not paying attention to the cleanliness of the food place, lots of flies alight on the food, not just one of the dishes, some of the food provided is also landed on by flies. This is not hygienic at all, especially since those who eat there are old people and even children.<br><br>Is the food being served not fresh or is the cleanliness neglected, so that flies can infest it? |
1693577911459 |
en |
| 5579 |
mika adi |
5 |
I have been visiting this hotel couple of times for business trips. The location is very strategic.<br>The highlight is the staff friendliness. Ibu Dilla, the receptionist staff was very nice and accommodative to the guest request. She helps alots during room changes and do the extra miles.<br>Overall, it's goods experience and definitely will recommend to my office colleagues. |
1703504868177 |
en |
| 5580 |
Yohanes Sugiarto |
4 |
Great hospitality by the hotel staff. Bedroom still the same from my previous visit, about 3 years ago. I love the bed and pillow! So comfortable.<br><br>Breakfast was great, but the restaurant staff looked overwhelmed with the covid protocol, they had to serve foods and drinks to all the customers personally. I saw not less than 4 guests that didn't wear mask when walking around the restaurant area and the staffs were too busy to remind them. |
1604624350723 |
|
| 5581 |
reggie kurniawan |
5 |
We booked the room on last minutes and arrived near midnight. Fast and efficient check in, the room was spotless clean. The room"s decor is bit dated though but well maintained. The food and the lounge as superb as usual. Overall, it was a pleasant stay. |
1652775386293 |
|
| 5582 |
Lina J |
5 |
I was staying here for a week and was impressed by how the staff really made an effort to remember our name, both in the restaurant and the front desk. The room is spacious and comfortable, service is excellent, and the breakfast offers a wide variety of menu. Its prime location makes it easier to access many places of interest and the famous rawon is just across the street. |
1659882405651 |
en |
| 5583 |
Maxell |
5 |
Great place to stay. It's near a huge mall with lots of food to choose. The bakery in the hotel is also quite nice, with a lot of tasty treats. The view is quite nice. The wifi is also quite fast, I had some online meetings with no connection errors at all. |
1646298816171 |
|
| 5584 |
Karin Tanojo |
4 |
This place has a great interior from the lobby, ballroom, meeting rooms, and also swimming pool. A great place for having indoor or outdoor events. The staffs are attentive and well managed. The buffet area is also good with a vintage ambience. The only thing that need more attention is parking space. Even though they can manage the parking system but it is so crowded when there are some events at the same time. The restrooms are well maintained. |
1572104493708 |
|
| 5585 |
Jeffri Muliawan |
3 |
Check in at 12pm (15 July 2024), you will only be available at 2pm, unless you want to upgrade to a suite by adding IDR 300k/night, the room is available immediately. Immediately wow with the promotion...not really.<br><br>At 14.00, you enter the room and start working, don't pay attention to your surroundings and go straight to bed.<br><br>The next day after breakfast, I wanted to take a shower, found foam to clean the glass (apparently) in the shower room (I was told to clean the glass myself, apparently). And as soon as the shower was switched on, the paint on the walls and grout on the floor started to come off. Immediately the second wow...<br><br>Hopefully there won't be a third wow, I still have 5 more nights to stay here. |
1721090904888 |
en |
| 5586 |
Natali Ardianto |
5 |
JW Marriott hospitality at its finest. I arrived early because of the flight, around 11 am, and the reception happily tried to talk to the housekeeping and I am allowed to check in early!<br><br>But I had lunch meeting set up already, so I asked the concierge to bring my luggage to the room. The concierge even asked for the spare key so he can put in the card in the slot and have the AC running! Surabaya is really hot, so this is such a great gesture.<br><br>Would come back again and again someday with kids and wife and try out the huge swimming pool. Thank you JW Marriott. |
1673174464696 |
en |
| 5587 |
Liz Tjong |
5 |
Good place to stay. The employees very attentive and helpful, room is clean, spacey and neat. The varieties of food on breakfast buffet also plenty. Gym, pool and jacuzzi always clean. Overall we are very happy to stay in this hotel and definitely will always be back to stay in the future. Keep up the good work guys!!! Don't slacking off 😀 |
1541906178186 |
|
| 5588 |
Harry Ferdiansyah |
5 |
Super cool and great place. I like it when breakfast, on the semi open area,it was really nice. Menu on the breakfast was good, however, for lunch and dinner I rather go to explore more exotic menu outside. Surabaya has plenty of it!<br>Oh almost forgot, the internet is fast and stable, you'll love it for working or streaming ;). |
1574296552902 |
|
| 5589 |
danny tjais |
5 |
Thank you for the very child-friendly services. They served one of the best mushroom burger and kopyor ice cream ever. Can't wait to stay here again.<br><br>A pleasant experience during the Eid holiday. |
1712821528196 |
en |
| 5590 |
Dita Pravita |
5 |
Nicest luxury hotel in the area which definitely has the wow factor. The security is pretty tight here, but that’s good for our safety reasons. The room is well decorated and spacious. The swimming pool is very appealing. Their breakfast buffet is to die for. I also order some authentic food from Surabaya, it is all delicious. Oh and if you’re a sweet tooth, please order their cake. You won’t regret it, the plating is gorgeous besides the taste is so good. |
1534941750816 |
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| 5591 |
Chandra Soetanto |
5 |
One of the best hotel in Surabaya. Spacious room, great room service, excellent breakfast. Very nice ambience in lobby, great ballroom. There is also a good fine dining restaurant. This hotel really has it all. Security may be tight, but the guard is very nice. |
1532451467512 |
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| 5592 |
Massimo Maccio' |
4 |
Hotel notevole. Camera grande e vista notevole. Però alcuni dettagli lo fanno apparire un po' datato (segni sui mobili e alcune piccole macchie). Ottima invece la colazione e il buffet del ristorante. |
1727510974676 |
it |
| 5593 |
Anson Sequeira |
5 |
Fantastic hotel! Nice plush rooms with an executive feel. The roof top pool was great and refreshing. I really enjoyed the breakfast, so much to choose from, including local delicacies. Good value! Will stay again. |
1655642211262 |
en |
| 5594 |
Lee Grint |
5 |
I have stayed here on several occasions now, the hotel is brilliant in everyway. The pool, gym, spa facilities are the best. The room and city view is fantastic. Lounge is also excellent. The staff are amazing. Great restaurants available within the hotel. The hotel is also walking distance to the mall. |
1667769162871 |
en |
| 5595 |
Dara |
5 |
An awesome hotel, among the centre of the town. The pool is incredible and the staff are nice too.But one thing I dont like is hotel management promised me we can check in at 2 pm, we were coming there at 3.30 pm but not all of us can check in because the room was not ready yet. Overall is good, the room is clean and the bathroom also has bathtub. |
1721203185873 |
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| 5596 |
Claudia Winata |
5 |
Best 5 stars hotel with a price of 4 stars! The service is excellent, very attentive crew full of smile. The room is spacious with large glass window open up to Surabaya city view.<br><br>Sound proof bedroom, nice hot shower with bathtub and full set of amenities, great location, 5 min walking distance to Pasar Tunjungan and Tunjungan Plaza.<br><br>The lobby lounge also has live music on weekends. Perfect place for meet up and chill. All with the price of 1.1 juta Rp. Worth the price!<br><br>I think I've found a new fave hotel in Surabaya! 😉 |
1699542279172 |
en |
| 5597 |
Andrew SP |
4 |
Lots of memories in this hotel. Haven't visited much since pandemic; tonight had family dinner in pavillion, sadly food quality seems to be less compared to the usual times. It could just be due to the unfavorable general situation. Will visit again in the near future. Still one of the better hotels in surabaya. |
1634399002521 |
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| 5598 |
Intro Brilliant M |
4 |
Room sanitary : good+<br>Room facilities : good if you were living in 2013, a bit obsolete in 2021<br>Dishes : decent ( we're talking major hotel company here)<br>Staff hospitality : fairly good ( I've encountered no problem at all)<br>Other facilities and sanitary : kinda lack of ( there are some spots i noticed that need some touch up), found couple of abandoned utensils that the staff just keep it laying around instead of dealing with it properly.<br><br>Overall score : 3,8<br>Do i recommend others to take a visit : not really except it gets discounted |
1610427993763 |
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| 5599 |
Narayanaswamy Seshadri |
4 |
It was a nice stay. Checked in for a day due contingency but happened to stay for two days. It was a huge team it was so nice of the management to check in all of us in such short notice. Very cheerful and helping staff. Good ambience and in centre of Surabaya. Thank you team Marriott. |
1662977385012 |
en |
| 5600 |
Kevin Marchelli |
5 |
Always have a pleasant stay at JW Marriott Surabaya. Comfortable accommodations, good food and beverages, and yes, I always receive 5-star plus service here. I will definitely come back! |
1727592346738 |
en |