| 1651 |
Abdallah Warshagha |
1 |
I stayed in this hotel with my family during a two-week trip, and unfortunately, the experience was not satisfying. While the hotel looks nice from the outside, the interior is old and not well-maintained. The rooms were not very clean, and the cleaning service was quite poor throughout our stay. The housekeeping staff do not also clean the rooms nicely or properly. For the high price we paid, the service and quality did not meet our expectations at all—it really wasn’t worth even half the cost. |
1746254054705 |
|
| 1652 |
KOTINS Gregory SM Son (KOTINS INC. 코틴스) |
2 |
Howard Johnson Hotel by Wyndham, Tangerang에 대해<br><br>이 호텔은 4성급으로 시설은 비교적 깔끔하고 괜찮다. 아파트와 함께 있는 호텔이 인도네시아에서는 꽤 많은데 이곳도 그런 호텔이다. 로비는 바로 옆에 있는 Mercure Hotel Tangerang Center와 비교하면 매우 크고 넓으며 쇼파도 잘 갖춰져 있어 편안한 느낌을 준다. G층(한국의 1층 개념)에 로비가 있고, 식당이 있으며 화장실이 프론트데스크 뒤쪽에 있다. 엘리베이터는 3기가 있어 오르고 내리는 데에 큰 불편이 없다. 물론 손님이 적을 경우, 1-2기만 가동하기도 하지만 손님이 적은만큼 역시 불편이 없다.<br><br>이번에 묵은 곳은 프리미어룸이었는데 아주 넓고 편안했다. 쇼파와 책상도 모두 갖춰져 있어 생활하며 일을 보기에 불편함이 없었다.<br><br>만일 이 호텔에 묵을 계획이라면 프리미어룸을 적극 추천한다. 만일 수페리어룸에 묵는다면 많이 후회를 하리라 본다. 물론 침대의 상태는 어느 방이나 비교적 좋은 것으로 보인다. 그렇지만 아무리 침대가 좋아도 방의 크기, 구조를 고려하면 수페리어룸은 완전 비추다.<br><br>좁은 공간을 활용할 목적으로 꾸며놓아서 화장실은 문을 열자마자 바로 변기가 보이고 변기 앞 문 뒤에 샤워부스가 있는데 매우 비좁다. 세면대는 방 안에 옷걸이 옆에 설치되어있다.<br><br>호텔에 직접 예약을 하지 않기 바란다. 반드시 애플리케이션을 이용하는 것이 좋다. 가격이 너무 차이가 많이 난다. 그리고 이 호텔의 문제는 미리 사전에 고지를 하지 않는다는 것이다. 더구나 그런 고지가 되지 않는 부분은 대부분 돈과 관련된 문제다. 그리고 고지를 하지 않았다고 컴플레인을 하면 했다고 우긴다. 물론 영어가 능통하지않은 직원들이 프론트를 맡고 있어 소통 문제로 발생할 수도 있지만 고지 내용은 체크인을 할 때 서명을 받는 부분에라도 적혀 있어야 하는데 그런 부분은 전혀 없다. 강조하는 것은 금연하겠다는 내용이고 추가 비용이 발생할 수 있다는 고지 등은 아예 없는 것이 문제다.<br><br>이 호텔에 묵은 일행은 타월을 수영장에 놓고 오고, 방에 무료로 제공되는 물의 빈병을 깨뜨린 상황이 있어 체크아웃을 할 때 비용을 물고 나왔다. 255,000루피아. 금액의 크고 작고가 문제가 아니라 타월을 수영장에 놓고 와서 추가로 요청을 했을 때 추가 타월에 대해 비용 부담이 있을 수 있다는 내용 정도는 알려줘야 하는 것 아닐까? 또한 무료로 제공하는 병을 깼을 때에도 방청소를 하고 비용을 청구할 수 있다는 정도는 고지하는 것이 맞지 않나 하는 생각이다. 더구나 처음 체크인 했을 때에는 무료로 제공되는 생수가 플라스틱병에 들어있었다. 플라스틱병을 휴지통에 잘 넣기 위해 찌그려뜨려서 넣어도 비용을 청구하지는 않는다. 그런데 어느 날부터 병에 담긴 생수를 넣어주고 파손에 따른 비용을 청구하는 것은 이해가 가지 않는다. 이런 부분에 대해 체크아웃할 때 컴플레인을 했더니 오피스매니저 ‘Edward’라는 사람이 나와서는 아주 귀찮다는 표정으로 응대를 했다. 비용을 받고 발행해주는 영수증에는 파손으로만 되어있지 어떠한 구체적인 내역도 없었다. 결국, 그 내역서를 보여달라고 하니 그제서야 보여주었다. 고객과 소통을 하겠다는 의지가 있는 것인지 잘 모르겠다는 생각이 들 정도다.<br><br>내역에는 그저 파손에 분실에 대한 부분으로 금액을 청구했다. 이 금액을 청구할 때까지 어떤 내역이 얼마인지 보여준 적도 없다. 결국은 결제를 하고 나서 내역을 보여달라고 하니 보여주는데 그 또한 별 거지같은 요구를 다 한다는 식으로 표정을 짓고는 보여주는 것이다. 솔직히 인도네시아 소득 수준으로 보면 이 금액이 적지않은 것이 사실이지만 한국인들에게는 2만원 정도의 금액으로 속이 쓰리기는 하지만 터무니없는 금액으로 치부되지는 않는다. 결국은 태도와 서비스 수준의 문제인 것이다.<br><br>이 부분은 결국 체크아웃할 때에 알게 되는 문제이지만 이 호텔의 더 큰 불편은 바로 조식이다. 예약을 할 때 조식포함으로 하게 되면 비교적 식대가 많이 저렴하다는 생각을 하게 된다. 그렇지만 식사를 하고나면 왜 이렇게 저렴한지 바로 깨닫게 된다. 차라리 돈을 더 받고 제대로 된 식사를 제공하는 것이 낫다는 생각을 바로 할 수 있다. 제대로까지는 아니어도 좀 나은 정도 수준이어야 한다는 생각을 하게 된다. 차라리 빵과 우유, 주스, 커피만 제공하더라도 신선한 식자재를 제공할 필요가 있다. 빵은 눅눅하고, 샐러드와 과일은 오래되어 신선도가 떨어지는 것을 바로 느낄 수 있다. 메뉴는 거의 바뀌지 않는다. 며칠 먹으면 차라리 외부 음식을 시켜서 먹는 것이 더 낫다는 생각을 절로 하게 된다. 룸서비스는 나을까? 그런 생각을 들게 하지 않는다. 결국 ‘Go Food’를 선택할 수밖에 없게 만든다.<br><br>Gym은 거의 사용을 하지 않는 탓에 덤벨의 손잡이는 녹이 펴있고, 트래드밀은 두 대 중 한 대만 작동이 된다. 나머지 한 대는 완전 폼이다. 전원을 꼽는 플러그 부분이 아예 막혀 있다. 그나마 공간이 좀 넓어서 줄넘기를 하거나 맨손 운동을 할 공간이 있어 다행이다. 수영장과 Gym은 ‘7층’(한국의 층수와는 다르다. 엘리베이터에 표시된 대로 언급하는 것이다.)에 위치해있다. 수영장의 탈의실과 화장실은 관리가 부실한데 그나마 수영장은 다른 호텔들에 비해 크다.<br><br>호텔의 일반 직원들은 비교적 친절하다. 특히 하우스키퍼들은 항상 최선을 다한다는 인상을 주기에 손색이 없다.<br><br>이 호텔에 대해 추천을 할지 묻는다면, ‘No’다. Tangerang에 있는 호텔들이 대부분 그렇지만 호텔이나 주변에 변변한 식당, 카페, 바 등은 찾아볼 수가 없고, 맥주 한 잔 사마실 곳도 없다. 인도네시아 대부분의 도로들이 그렇듯이 인도가 거의 없어 걸어서 다니기도 힘들다. 그나마 이 호텔과 붙어있는 아파트 1층에 편의점이 있다는 것이 장점이다. 호텔 메인 입구 앞에 공원이 있다는 것도 다른 호텔과 다른 장점이기는 하나 더운 낮에 산책은 쉽지 않아 이용할 시간이 많지는 않다.<br><br>이 호텔을 이용할 것이라면 주변에 아무것도 없고, 대로는 늘 막히며 식당은 형편없다는 것을 감안하면 좋을 듯 하다. |
1762148897967 |
ko |
| 1653 |
KT B |
5 |
Room was very dated. Some things such as cabinet doors were broken and left unfixed. But overall it was alright, clean and comfortable. Very good value for the price we paid (primary factor for the overall 5-star rating). Service was friendly although the staff weren't really aware of Wyndham Rewards benefits. I was a Diamond member and although they upgraded my room (which was greatly appreciated), there was no welcome amenity or other perks.<br>The Kota Kasablanka mall (huge mall with lots of great eateries and shops) is about 6 to 7 minute-walk from the hotel. Although the pavement was rough and narrow, I felt pretty safe walking at night because it seemed always pretty busy.<br>I would stay here again for the right price. |
1742545196782 |
en |
| 1654 |
gi-youck Kim |
3 |
Mall Kota Casablanca를 걸어다닐 수 있다는 장점이 있습니다. 방 크기는 괜찮지만 Non Smoking Room인데도 담배 냄새가 심하게 났고 호텔 복도는 방역때문인지 너무 강한 냄새가 나서 무척 힘들었습니다. 수영장은 크기와 깊이가 적당했고 온수가 있는 자쿠지가 있어서 즐거웠습니다. 주차장이 작고 출입시마다 호텔 프런트의 무료 확인을 갱신해야 합니다. 조식은 종류가 많지 않지만 메뉴마다 맛이 좋았습니다. |
1746349001631 |
ko |
| 1655 |
indah nuria Savitri |
4 |
Came here for meetings and it was a good one. Meeting rooms are well equipped, maintained well with staff getting ready to assist.<br><br>The lobby is spacious, with comfortable sofas. The facilities are quite complete. Lifts are available, some facilities are ♿️ friendly. Buffet as well as refreshment are also good and quite complete.<br><br>Location wise is very strategic in the SCBD area. |
1741605661855 |
en |
| 1656 |
Daisy Harper |
4 |
I had a very pleasant stay here. The rooms can be a little old but it was well maintained and clean. The only concern some may have is the view - which faces the cemetery for soldiers .<br>The breakfast array was amazing and the staff are friendly. You can ask for your coffee to go if you are rushing out. The options for local, oriental and western is very good. 😊 |
1742521859525 |
en |
| 1657 |
drniken 09 |
5 |
Disclaimer: I'm not staying at the hotel, but I'm very often coming here for meetings.<br>This hotel has great meeting related amenities; fast enough Wi-Fi, spacious meeting rooms, good hybrid meeting set-up, sufficient mineral water, delicious snacks. My only complain would be the quality of the coffee beans. But don't mind me, I'm extremely peculiar about my coffee. The lunch buffet is superb with its indomie and oxtail soup stations. Other choices are also delicious. The mushala also very proper with separate and closed-off women's ablution place. |
1763958798161 |
en |
| 1658 |
Liem Eng Liong |
5 |
A great hotel in a strategic location. It's close to the mall, making it easy to get around when you need something. It's true that traffic can be quite congested at night. As for the hotel's facilities, they're all excellent and well-maintained. |
1755326168846 |
en |
| 1659 |
Agnes Dessy |
5 |
Value for Money (5/5)<br>Wyndham Casablanca Jakarta delivers great value for family staycations. Spacious family suites, thoughtful amenities, and kid-friendly facilities make it an excellent choice without stretching the budget.<br><br>Location (5/5)<br>Located conveniently in central Jakarta, the hotel is near family-friendly attractions and shopping centers. It’s also close to parks and kid-friendly entertainment options, ensuring you can plan enjoyable outings with ease.<br><br>Facilities (5/5)<br>The hotel is perfectly suited for families. The swimming pool includes a shallow section for kids, and there’s an indoor play area that keeps children entertained. Parents will appreciate the spa and fitness center, while multiple dining options provide meals tailored for kids. High chairs and baby cribs are also available upon request.<br><br>Staff (5/5)<br>The staff is warm and attentive, going the extra mile to make families feel at home. They’re excellent with children, offering small gestures like coloring books or toys to keep little ones happy during their stay.<br><br>Family Experience Highlights<br><br>Kid-Friendly Dining: Special menus and flexible dining hours make mealtimes stress-free.<br>Relaxing Environment: Quiet and secure surroundings allow families to unwind fully.<br>Special Activities: Occasionally, the hotel hosts family-friendly events, like movie nights or themed dinners.<br>Overall Impression<br>Wyndham Casablanca Jakarta is an outstanding choice for a family staycation. Its thoughtful amenities and family-focused services create a seamless and enjoyable experience for parents and children alike. Highly recommended for a memorable family getaway! |
1735808095291 |
en |
| 1660 |
Ko Suga |
2 |
シャワー水圧がとても弱い。洗面の水道管がチェックイン時から詰まってる。<br>ドライヤーが言わないと出てこない面倒さ<br>部屋は広い方だとは思う<br>ホテルの施設が開いていない。ジムが貧素。器材ほぼ無し<br>スタッフの対応はとても良い<br>ホテルが古い<br>エレベーターが全然来ない。宿泊客に対して機数が少なすぎる。近くにモールがあるので買い物は便利。<br>仕事で泊まったがプライベートでは泊まりに来ない |
1745632453807 |
ja |
| 1661 |
Wayne Lav |
4 |
This hotel is conveniently located within walking distance of Kota Kasablanka mall, making it ideal for accessing all the mall's amenities.<br><br>The lobby is spacious and welcoming, with a restaurant on the main level. The pool, also on the main level, is serviced by the restaurant.<br><br>The staff were efficient and made check-in and check-out a breeze.<br><br>The rooms are quite large, with comfortable beds. Although the bathroom is a bit dated and features a bathtub with a shower head, it is still spacious and adequate.<br><br>The room service food was enjoyable.<br><br>The best aspect of this hotel is the value it offers. You get a decent hotel at a very reasonable nightly rate, with the added benefit of a great location (except during rush hour).<br><br>I would definitely stay here again. |
1721806628227 |
en |
| 1662 |
ATUL TERKAR |
4 |
Booked a 3 bedroom suite.<br>Room size, bed size and overall stay way very comfortable. One minor area of painpoint was the hot water in washroom or rather the lack of it.( Needs to be enhanced)<br><br>Overall good experience. |
1756445716086 |
en |
| 1663 |
Hussain Ali |
5 |
One of the best hotels in jakrta is very clean and beautiful I really love the experience with them all the employees are sweet keep it up great job |
1769061398450 |
en |
| 1664 |
Reza Chohan |
5 |
Wyndham Casablanca is the place to be. Either for business or vacation. My family and I stayed here for staycation. The newly renovated room is absolutely gorgeous. The restaurant, bar, pool, lobby are stunning. The hospitality service we received from everyone is the best and professional. Their food choices, presentation and flavors are always ready to please everybody. Thank you to all of the Wyndham Casablanca staffs!! We will definitely be back on our next visit to Jakarta!! |
1751557477249 |
en |
| 1665 |
Graeme Ker |
4 |
The good: The staff, outstanding. Breakfast was a joy and everyone was helpful.<br>The bad: aged. Our room had trouble with flushing toilet, windows came apart from the wall, internet was slow.<br>The ugly: the clientele. Not all but one family, with two babies let their neborns shit beside the pool then leave the used Napier’s for the staff the clean up. This is not a fault of the hotel but a fault of society. |
1750638021484 |
en |
| 1666 |
THAMER NASHMI |
4 |
فندق موقعه خرافي بجانب مول كازابلانكا من أكبر وأجمل المولات في جاكرتا لكن مستوى الغرف أقل من خمس نجوم لكن يشفعله موقعه وإفطاره الأكثر من رائع |
1765513822169 |
ar |
| 1667 |
Amal albarqi |
1 |
بصراحه تعرضنا لصدمه..جينا تعبانين وعلى مدح الناس ..اخر شي الموكيت وصخ والاطلاله على مقابر وهناقر ..والمكان موحش موحش جداً ..وحتى مافيه احد يشيل الشنط عنكم لا ترولي متوفر والعامل يشوفك تسحب الشنط ويبتسم فقط .. |
1765480612685 |
ar |
| 1668 |
Ola S |
5 |
We stayed in a two-bedroom suite great location very close to Kota Kasablanka Mall. There’s an Indomaret inside the hotel and a small grocery in the parking area. Excellent service, tasty breakfast, and the Kids Club was fun for the kids. Housekeeping was helpful but a bit slow and a big thanks to Prawesti for her friendly and excellent service! |
1753540199616 |
en |
| 1669 |
林 佳 妮Jia Ni |
5 |
The rooms are spacious with good arrangements and amenities. The staff is friendly and helpful. Location is very good because really next to a big mall. So it is easy to find food ot other needs |
1753462127510 |
en |
| 1670 |
Sabila Aulia Budiman |
5 |
Stayed for 3 days and had a wonderful experience. The room was clean, beautifully designed, and felt luxurious. The service was excellent—very professional and friendly. The food was also delicious. Would definitely stay here again! |
1753347317878 |
en |
| 1671 |
Farid Aziz |
5 |
One of the best choice to stay in Jakarta. We had a pleasant service, facilities, food during our staycation. Kids really love the pool, the room, and the food! |
1755484090329 |
en |
| 1672 |
1haitham1 |
4 |
فندق جميل والخدمه جميله بصراحه لم اجرب الافطار عندهم الموظفين بشوشين يعيبه دورات المياه اعزكم الله لا يوجد لي شطاف |
1763904061893 |
ar |
| 1673 |
Nia Dahniar |
5 |
the best hotel in Jakarta.The food,service and facilities are the best. the swimming pool is super complete for baby to adults, the breakfast menu is super complete and delicious. the service is friendly and helpful. the check in and check out process is fast. strategic location near the mall with beautiful view.highly recommended and definitely will be back.<br>Special Thank you for Pak Andra.. for the great service.. with beautiful Mirror art for my girls, very sweet surprise🥰 |
1715507427363 |
en |
| 1674 |
Hasan JOHANES 楊富翔 |
2 |
Check-In: 11NOV2024<br>Check&Out: 13NIV2024<br>Room #: 1230<br>The Wyndham Hotel is situated in the central business district, an area well-known for its heavy traffic congestion. While the hotel itself is pleasant and the rooms are relatively clean, they appear outdated and in need of renovation. The room amenities fall below standard expectations, and the bathroom has an unpleasant odor, which detracts from the overall experience.<br><br>The hotel offers a wide variety of food options; however, most of the dishes lack flavor. Unfortunately, during my visit to the bread section, I noticed two cockroaches on the table. This was an extremely unpleasant and unacceptable sight, particularly in the dining area. Such issues need immediate attention to uphold hygiene standards. |
1731762370991 |
en |
| 1675 |
Hong Wei |
4 |
Overall, the hotel was good. Good points were spacious rooms, clean and comfy bed, big bathroom and wide selection for breakfast.<br><br>However, the hotel fell short on maintenance. The room I had was dim with some lights not working and the drain at the tub had some hair. Hair dryer was not provided unless upon request and even so, it was a very dated hair dryer that didn’t function well. What was most perplexing to me was the toiletries. Good quality soap and shampoo bottles were installed at the bath tub, but the conditioner was almost empty and the soap bottle was missing. Instead, they provided single use soap and conditioning shampoo which didn’t feel nice on my skin and hair. If they fix these points, then I would give it a full five star. |
1707988663904 |
en |
| 1676 |
Atlas Nusantara |
3 |
Room good, spacious and clean, but bed is too soft, especially on the edge, may be is old bed.<br>Service is ok, but when they make up room, they did not do their job enough, they did not refill the soap even it is out, they did not give tea and coffee. The only 5* is the breakfast |
1733712436935 |
en |