| 451 |
Zhen Wen |
5 |
Our family recently stayed at Natra Bintan, and we truly had one of the most memorable and enjoyable holidays. From the beautiful surroundings to the exceptional hospitality, every part of our stay exceeded our expectations. We left with hearts full of wonderful memories.<br><br>What truly made our stay so special was the outstanding service from the entire team. Every staff member we encountered greeted us with genuine warmth and made us feel welcomed from the moment we arrived.<br><br>A special thank you goes to Harry, the General Manager. It was amazing that he remembered his guests and greeted everyone with a warm smile every day. His attentiveness and genuine care left a lasting impression on our family. Our children suffered quite a few mosquito bites on their faces, and Harry immediately offered us a soothing cream, which worked wonders. After our water sports activities, he also thoughtfully checked if we had any sunburn and kindly offered us aloe vera gel. These small but meaningful gestures showed how much he truly cares about the well-being of every guest. He constantly checked in to ensure we were enjoying our stay, and his hospitality went far beyond what we expected.<br><br>We also had an unforgettable experience with Mizchelle. She has such a natural gift with children. Every morning, our kids looked forward to seeing her before anything else. She remembered all my 3 kids name and she welcomed them with so much warmth and enthusiasm, chatting with them as though they were old friends. She made each of our children feel special, comfortable, and valued. Watching them light up whenever they saw her was truly heartwarming, and she became one of the highlights of our holiday.<br><br>We would also like to thank Billy from the Front Desk, Vertina from the restaurant reception, and Jodi from the buggy and transport team. Each of them greeted us with genuine smiles and made us feel welcomed throughout our stay. Their friendliness and professionalism made every interaction a pleasant one.<br><br>Exceptional facilities may attract guests to a resort, but it is exceptional people who create unforgettable memories. Thanks to the incredible team at Natra Bintan, our holiday was filled with warmth, kindness, and genuine care.<br><br>We wholeheartedly recommend Natra Bintan to anyone looking for a relaxing family getaway. If you're searching for a place where you'll not only enjoy beautiful surroundings but also experience heartfelt hospitality, this is the resort to stay at. Thank you once again to the entire team for making our family vacation so special. |
1782538482109 |
en |
| 452 |
Fanny Tham |
5 |
The last day of our holiday was terrible. But I left feeling strangely grateful.<br><br>We spent the week at Natra Bintan. It was so fun until several of us became unwell on the last day.<br><br>Vomiting. Diarrhoea. The glamorous end to a family holiday. We had been in and around the lagoon, so perhaps it was something from the water. Maybe something from lunch at another restaurant, or maybe we already had the stomach flu before the trip. We will never know for sure.<br><br>What I do know is how Natra made us feel.<br><br>They checked in on us. They sent porridge and ginger tea. They brought water, electrolytes, and extra toilet paper. They let us rest in the room. They asked if we needed transport to a clinic.<br><br>Nobody could undo the fact that we were sick. But they made us feel safe. That changed the entire memory of the experience.<br><br>Thank you especially to the front desk manager Yani, and her lovely staff. And the chef and all the restaurant staff (sorry I did not ask you for your names when you checked in on us as we were in between vomitting and diarrhea). Thank you for making us feel safe and that is everything a tourist need. |
1780288842277 |
en |
| 453 |
Laura Flores |
5 |
This place is amazing, but the service wooooow is the best!!<br>Thank you for all the team to make our trip one of the best experiences we ever had!<br>Special thanks to Agus he goes above and beyond.<br>Raihan from house keeping, my daughter requested towel animals and he was amazing doing those for her.<br>There was one person that sit down to make kids activities in the morning at the restaurant and one person at the restaurant hosting I don’t remember their names, but both of them, wooow!!<br>Thank you, thank you, thank you!!<br>My only downside is that the beach is not there but since they have tons of activities really you don’t miss it! |
1787613630078 |
en |
| 454 |
marc tham |
5 |
Third stay at Natra Bintan, and it continues to remind me why this remains one of the easiest and most enjoyable short getaways from Singapore for families with young children. The resort is just 5 minutes from BBT ferry terminal, which makes travelling with kids refreshingly stress-free from the moment you arrive.<br><br>We keep returning for a few simple reasons — genuinely family-focused service, a peaceful location, contained facilities where kids can roam comfortably, a clean lagoon pool, and rooms that, while not brand new, are very well maintained and fully functional for family stays.<br><br>What truly stands out every time, however, is the people behind the experience.<br><br>A heartfelt shoutout to Suparno (Eno) and Yani at the front desk for their warm, earnest hospitality and incredibly efficient service. I had accidentally made an error with my booking, and they quickly arranged additional sofa bed setups without any hassle. On our final day, I unfortunately came down with a bout of diarrhea, and their thoughtfulness genuinely left an impression. When I ordered room service, they graciously sent up ginger tea to help ease the discomfort, and they voluntarily extended our checkout timing to make recovery easier for both myself and my family. It’s this level of care that keeps guests coming back.<br><br>Agus was another standout throughout the stay — always smiling, always greeting our group warmly whenever we crossed paths. Simple gestures, but they contributed greatly to the welcoming atmosphere around the resort.<br><br>At Patio Restaurant, Mila and Yogi took exceptional care of our large group of 13. Whether during breakfast or evening meals, they made sure everyone was comfortably seated, well attended to, and warmly welcomed. They were especially attentive towards the children and ensured the serving team extended the same hospitality throughout our meals.<br><br>A special mention as well to the lovely staff member running the tie-dye tote bag activity (I unfortunately didn’t catch her name). She was patient, kind, and wonderfully communicative, making sure all 7 children in our group had the opportunity to participate and enjoy the activity fully.<br><br>One of the highlights this trip was the animal encounter experience. Through Natra’s partnership with Lagoi Safari, we had the rare chance to get up close with two snakes, an iguana, and even an owl. We were even allowed to hold some of the animals ourselves. The safari staff were professional, friendly, and very reassuring throughout, ensuring both guests and animals were safe and comfortable during the interaction. The kids absolutely loved it.<br><br>A final commendation goes to Arin and the housekeeping/engineering teams working tirelessly behind the scenes. Natra is not a new resort, yet the facilities and rooms are maintained remarkably well — a testament to the Marriott standard. The beds were impeccably prepared, and we were pleasantly surprised to find thoughtful decorations in the rooms celebrating birthdays and anniversaries within our group.<br><br>We also encountered a few minor tap and bidet issues during the stay, but the engineering team responded astonishingly fast — literally within minutes. Problems were resolved almost immediately, which speaks volumes about the attentiveness and efficiency of the operations team.<br><br>Overall, another memorable stay at Natra Bintan made special by an outstanding service team that genuinely cares for families and guests. Looking forward to returning for the fourth time very soon — hopefully with the same wonderful team once again. |
1779854481382 |
en |
| 455 |
Norhafidzah |
5 |
I came with very high expectations and got almost exactly what I wanted!<br>The room is a glamping tent, giving you the feel of a hotel room and a tent at the same time. When it’s windy, the tent shakes—but hey, it’s a tent! It has air conditioning, a full bed, and is incredibly spacious. The bathroom is outside but attached to your room, making you feel like you're at a luxurious, 6-star glamping site with a Balinese vibe. You know what I mean? If you don't, you just have to come see it for yourself!<br>But, if you come for honeymoon, its a bad idea. The room is not super noise proof. haha.<br>The service is absolutely superb and fantastic—I can't complain at all! Everyone is super friendly, making you feel truly appreciated as a guest. They basically treat you like royalty, always smiling and asking how they can help. Even when the cafe is full house, they take care of you one-by-one with a calm smile.<br>Next up: the pool. It's a shared facility with the Treasure Bay lagoon and two other hotels. You can only swim in about 20% of the pool, but it’s actually totally fine because that section is still massive! The rest of the lagoon is used for adventure activities like water skiing and paddle boating. On the other side, the Treasure Bay center offers a bunch of activities.<br>Location-wise, it’s away from the crowds. Bintan is divided into two parts: the village (kampung) side and the resort side. In the resort area, there are 3 to 4 sections. Natra is located right next to Anmon, but trust me, Natra is much better.<br>Finally, the food here is perfect! You will never regret it. I’ve tasted a lot of food at 5-star hotels, and this is truly one of the best I’ve ever had. Because I stayed on a full-board package, I can safely say the deliciousness is incredibly consistent! |
1780273771346 |
en |
| 456 |
Hosanna Lynn Ong |
4 |
We had a lovely stay at Natra Bintan. The highlight of the resort is definitely the warm hospitality – every staff member we encountered was friendly, helpful and genuinely welcoming, which made our stay very enjoyable.<br><br>The resort itself has a unique glamping concept and beautiful surroundings, but some areas are starting to show their age and would benefit from maintenance and refurbishment. The breakfast buffet was decent, though a wider variety and improved quality would make the experience even better.<br><br>Overall, we enjoyed our stay and would like to thank the wonderful team for their excellent service. With some upgrades to the facilities and breakfast offerings, Natra Bintan could be an even more outstanding destination. |
1781687552204 |
en |
| 457 |
Masamichi Ujiie |
4 |
Stayed here over weekend to play golf at Ria Bintan. The hotel staff is very nice and our room was good except the bathroom and shower is outdoors so hot there. Also since the rooms are glamping tents, the noise at night was a bit loud from next hotel live band. The pool is huge but you can only use a small section near land-side of it so be aware of this. The hotel restaurant was good, they didnt have champagne so that was odd for high end hotel. The location is isolated so expect to stay in resort area while there unless you take car to other places. If you like glamping and relax in isolated area then this is good place. They said they have ear plugs in rooms and suggested we use them at night when sleeping. Again its glamping so comes with the territory so to speak. I give it 4 stars for the noisy nights offset by the extremely nice staff. |
1782032650560 |
en |
| 458 |
Jin Qi Yap |
5 |
Had the most wonderful stay with Natra bintan last weekend! My family and I were all extremely impressed by the hospitality and service by all the staff here; it was very delightful to see everyone’s friendly smiles. Shoutout to Agus who made us feel incredibly welcomed, from helping us take splendid family pictures right when we arrived (great skills there!), to chatting on the buggy, to ensuring that we had a fuss-free ferry trip back home by collecting our tickets in advance.<br><br>We thoroughly enjoyed the resort and had lots of fun with the activities available here, such as scooting around the compound, mangrove night tour and playing in the water.<br><br>Thank you so much to the Natra Bintan team for your hard work in ensuring that guests had an exceptional stay! |
1783703979010 |
en |
| 459 |
John Cheong |
5 |
A very relaxed and chilled trip for me and my family together with my daughter friends and family.<br><br>The hotel staffs are very attentive , polite and welcoming. They took great care of us and all our enquiries.<br><br>The magician performed a spectacular performance and surprised us with his magic tricks . He even gave us a deck of card after he knows my daughter friend is into magic as well . He went further to share the basic of magic and some secret to his tricks . Great guy .<br><br>The BBQ by the tent experience is awesome! Lucky we opt for the bbq helper who did a great job bbq all the nice food. The quantity is really huge. There is beef , lamb , chicken , salmon , prawn , baked potatoes, different sauces for the food as well as fruits and salad . Oh there is aglio olio as well . We ate to our fillings .<br><br>There are lots of pools activities which requires lot of sun block and skin protection as the sun is scorching hot . The pools activities are fun and superb . No long queues compared to some other places I went to . They managed the queue well.<br><br>I love the 3 wheel scooter and fire crackers experience the most .<br><br>Above all , there is 20% discounts for all expenses including activities and food .<br><br>Thanks Marriott for the great experience ! |
1773815439180 |
en |
| 460 |
Mohamed Yusuff |
4 |
I would recommend Natra Bintan to those who like to experience Glamping in a Luxurious way at an affordable cost. The staffs are so welcoming that they assist you in all best possible manner which you don't have to doubt about. The place is quite fun during the weekend and quite calm during the weekday, so you can choose the days according to your comfort. Breakfast Buffet has a wide variety of options, but the tastes can be improved to make it more compelling. However, their Ala'carte Dine-in menu are absolutely delicious. You can dine in at your comfort of your room at no extra service cost as you will be paying the same even if you dine at the restaurant. The room is quite big for a family to stay including kids as they will be arranging Sofa Bed and as well providing a Baby Cot on request. In short, Natra Bintan is something that you have to experience at least once to have the feel of living in the Glamping right in front of the massive Lagoon pool. |
1778644879712 |
en |
| 461 |
Fabian Pwi |
5 |
I should be gatekeeping this place, but it deserves an honest review.<br><br>We stayed for four nights and felt genuinely welcomed every single day because the staff consistently went above and beyond to make our stay special. We will most definitely be back.<br><br>The highlight of our stay has to be the top-notch Indonesian hospitality demonstrated by every member of the resort team. Their sincerity in service and the genuine care they showed towards our five-year-old daughter completely won us over.<br><br>Ms Mizchelle and Ms Nazwa were like big sisters who adopted my daughter during our stay. They played with her even during breakfast and thoughtfully brought the other (guests’) children together for activities such as a treasure hunt, creating wonderful memories that she is still talking about.<br><br>At the restaurant, Mr Yogi and Ms Anggi were incredibly patient and attentive. When my Marriott Bonvoy membership could not be processed, they explored every possible solution and eventually went above and beyond by working behind the scenes to ensure the rewards were credited using just my email address. The interns, Ms Youlita and Mr Nanang, were clearly new to the job, but what stood out was their sincerity, enthusiasm and attentiveness in meeting every request. Their warmth more than made up for any lack of experience.<br><br>The front desk supervisors, Mr Billy and Ms Yani, deserve special mention. They were exceptionally prompt and responsive over WhatsApp, patiently answering every question and accommodating every request we had before and throughout our stay. Having such a convenient WhatsApp channel made the entire experience effortless for guests, but I can only imagine the amount of coordination and effort required from the supervisors behind the scenes to respond so quickly and thoughtfully. Their professionalism and dedication added tremendous convenience and peace of mind to our stay. Kudos to the management for building such a strong and service-oriented team at Natra.<br><br>Last but certainly not least, the General Manager, Mr Harry, personally made his rounds during breakfast each morning to greet guests and recommend the day’s breakfast specials. It is these thoughtful touches, combined with the exceptional service from every member of the team, that came together to make our stay truly relaxing, memorable and genuinely happy. |
1785753555218 |
en |
| 462 |
Hanz |
5 |
⭐️⭐️⭐️⭐️⭐️ Absolutely exceptional – a true baby-friendly paradise!<br><br>We just returned from the most incredible stay at Natra Bintan Resort, and I can’t recommend it enough, especially for families with little ones. From the moment we arrived, everything was seamless, warm, and so thoughtfully geared toward our baby. The tented suite was immaculate, spacious, and perfectly set up with a comfy cot and all the tiny details that make travelling with a baby stress-free. The whole resort is pram-friendly, the kids’ pool is a dream, and the restaurant staff were always ready with a high chair, a warm smile, and even a little extra fruit for our son before we could ask.<br><br>Now, the real heart of this place: the staff. A special thank you to Renita, Aprian, and Yogi, who were all truly exceptional – incredibly warm, attentive, and always one step ahead in making sure we had everything we needed. They made us feel so looked after at every moment.<br><br>And the biggest, most heartfelt thank you goes to Anggi – our son’s absolute favourite. Anggi treated him like a little prince, playing with him, making him giggle. Watching our little boy’s face light up every time Anggi appeared was pure joy. It’s rare to find such genuine warmth, and Anggi truly made our holiday unforgettable.<br><br>If you’re after a luxurious, relaxing break where your baby is welcomed with open arms and hearts, Natra Bintan is it. We left with full hearts, a very happy toddler, and promises to return. Terima kasih to the whole team – you are all absolute stars! |
1780027105832 |
en |
| 463 |
Alfred Cham |
5 |
I had a good time with the people (staff) at the resort. I would like to thank the following people: Billy (Manager), Renita, Debby, Mila, Agur and many others whom I missed their names. They had been great people with service from their hearts.<br><br>The room is comfortable and clean. The food at the restaurant are delicious and price is reasonable. You can have BBQ just outside your room. There are many water activities and other stuff you can enjoy there. I will give a thumb up for these. |
1780922398851 |
|
| 464 |
Patrick Ngu |
5 |
My family had a very memorable 4 days holiday at Natra Bintan. The kids love the wide variety of activities available. For me, it's the warm and hospitality that makes the time special. Everyone was friendly and always willing to help. I would like to have a special mention to the duty manager, Billy, who went out of the way to help us and ensure our stay is awesome. I will definitely go back again one day and would highly recommend this hotel to anyone looking for a memorable and exciting holiday in Bintan. |
1781756754295 |
en |
| 465 |
Sheetal Tipnis |
4 |
The staff at this resort make your stay worthwhile.<br>Yogi, Chandra, Fachary, Todo were extremely helpful and very courteous. They are able to understand the customer’s needs and serve accordingly. GM Harry is also very hands on and made sure every customer takes back good memories.<br>The resort is far from the city centre which may require you to spend most of your time inside the resort only. Also, there was only one restaurant, but the food is good and tasty.<br>The service of the staff is what stands out. |
1775573648464 |
en |
| 466 |
Akira Oshita |
5 |
Natra Bintan was a great stay with excellent service and top hospitality. I stayed there in August 2023 and, after looking back at the photos, I remembered how nice and relaxing the experience was.<br>The swimming pool is huge and one of the highlights of the resort. The whole atmosphere feels like a comfortable glamping escape, surrounded by nature but still with good comfort and facilities.<br>It is a very good place to disconnect, relax, and enjoy a slower pace. Great option for couples, families, or anyone looking for a peaceful short getaway in Bintan. |
1777191005141 |
en |
| 467 |
regina fortunata |
5 |
The hotel was clean, comfortable, and the overall stay at Natra Bintan was amazing.<br>There are many activities to enjoy, not only at Treasure Bay, but also within Natra Bintan itself. Riding the scooter around Treasure Bay was definitely one of my favorite experiences.<br>Tried the complimentary henna art by Ilham and loved the result! Natra Bintan also offers many fun activities during the stay.<br>Also thank you to Harry for the great service, he was very friendly, always greeting us and checking how our day was.<br>Such a warm and welcoming stay. Highly recommended! |
1774251868063 |
en |
| 468 |
Edidi Sai Anant |
5 |
Our stay at Natra Bintan was absolutely incredible. As vegetarians, we were worried about finding options in a meat-heavy region, but the team went above and beyond for us.<br>The Highlights:<br>The Food: Huge thanks to the Head Chef and the Restaurant Manager at The Patio. They customized delicious Indonesian vegetarian dishes for us, making our meals truly special.<br>The Service: From the moment we arrived, Jayanthi at Reception was so welcoming. A big thanks to our driver Coby for the great service and to the entire staff at The Patio for being so attentive.<br>The Vibe: Every single staff member had a warm smile and a friendly face. The resort was spotless, and our room was simply amazing.<br>We had a wonderful experience and will definitely be recommending this place to everyone. Can’t wait to return! |
1774309421308 |
en |
| 469 |
Kishore Kumar |
5 |
Amazing glamping experience at Natra, the service and people are so friendly and the treasure bay pool was just amazing, it was very relaxing with the family.<br><br>BBQ by the tent is much recommended which gives you a nice self grill experience.<br>The fully equipped tents are just wow. It’s a worthwhile experience if you are looking for luxurious accommodation mixed with camping style. I personally like the bathrooms. |
1778476748369 |
en |
| 470 |
Grace Zheng |
1 |
This is the worst hotel I have ever stayed in, hands down. Do not be misled by the hotel's photos; it is not located by the sea at all, they simply built an artificial lake themselves. The artificial lake looks beautiful and photogenic, but in reality, swimming is not allowed in most areas. Only a very small section is available for getting into the water, so the experience is very mediocre.<br><br>The room design is also unreasonable. The bathroom is open-plan and lacks air conditioning, making it very stuffy and uncomfortable when showering or using the toilet.<br><br>The biggest issue is the noise. The hotel is extremely, extremely noisy. The hotel next door periodically stages events with gongs, drums, and loud music, making it impossible to get a good rest. I complained to the hotel multiple times, but the problem was never resolved. The video I recorded shows the noise levels close to 11 PM – it's this loud even late at night, making it impossible to fall asleep.<br><br>Overall, the experience was terrible, completely not worth the price, and I would not recommend it to anyone. |
1771492706338 |
en |
| 471 |
Zulkifle Mohamat |
5 |
During the company retreat on May 21st - May 22nd 2026, I had the pleasure of visiting Natra Bintan, A Tribute Portfolio Resort. This establishment provided me with a remarkable first-time experience. Upon arrival, I was greeted at the ferry terminal and transported to the resort within a 5-10 minute timeframe. The resort's stunning scenery and impressive pool immediately caught my attention, creating a warm and welcoming atmosphere.<br><br>The staff members were consistently polite and amiable, ensuring a pleasant stay for all guests. In particular, Subki displayed exceptional service, treating my friends and me with great care. The dining experience was equally enjoyable. The breakfast, especially the lontong, was bursting with flavor. I would suggest the addition of cereal, such as cornflakes, to further enhance the morning meal.<br><br>The lunch offerings, specifically the beef rendang, were also quite flavorful. However, the dinner service truly stood out, with delectable chocolate cakes among the highlights. I propose incorporating more local desserts into the dinner menu to elevate the overall experience.<br><br>The resort's transportation service, via buggy, was both efficient and convenient, with courteous drivers ensuring smooth travels between my room and the lobby. My accommodation was clean, unique, and cooling, embodying the essence of a relaxing resort getaway. I wholeheartedly appreciate the exceptional hospitality demonstrated by Mr. Harry and all the staff members at Natra Bintan resort. I will eagerly recommend this establishment to others and look forward to my next visit. Thank you so much to all. |
1779520012510 |
en |
| 472 |
E S |
2 |
Worst experience at a Marriott ever.<br>Ordered their bbq at the tent experience food came 20 mins late, No lights provided for 40mins so we waited in the dark until 7.40 to start cooking.<br>(Our porch lights were also broken, along side half the room plugs - like a hostel)<br><br>Offered complimentary massage as an apology for 2 Pax when we are 3 pax.<br><br>The complimentary massage was then rescheduled 20 mins before our appointment to an hour later, because they had double booked us.<br><br>After complaining about this, they offered us watermelon juice from the buffet as an apology for the delay - yippee<br><br>Truly a 5 star experience and not a waste of 800 bucks<br><br>The pool at this resort is like a community pool shared among 3 hotels and open to other people for 5 bucks, half the pool is not usable because it’s cordoned off, so you essentially have less space than a conventional lap pool.<br><br>Chicken in chicken Alfredo was terribly dry, and I’m normally ok with dry chicken. |
1782019225237 |
en |
| 473 |
Susan See |
5 |
We recently held a 2-day company meeting at Natra and everything went very smoothly thanks to Cindy from the Sales team. Although there were a few hiccups along the way, everything was resolved promptly and professionally.<br><br>Our guests were very happy with both the stay and the service provided throughout the event. Highly recommend Natra for corporate events and team gatherings — we will definitely be back again! |
1779763739992 |
en |
| 474 |
Tu Anh Bui |
5 |
Beautiful grounds and room. Stayed in an upgrade room and just simply can’t complain, service was exceptional and staff went above and beyond from the moment we arrive and made sure our stay was comfortable. Breakfast was also delicious. Room was a bit of a walk from the “lagoon” but comes in a jiffy whenever the cart was requested. Very relaxing stay. Would highly recommend. |
1769150783527 |
en |
| 475 |
Zhe Liang Goh |
5 |
Wonderful place for family with kids. The front desk will send whatsapp of their activity brochures, both paying and complimentary activities where you can make reservations. Guests have 20% discount as the treasure Bay is also open to outside. You can also call the buggy to pick up from your tent and you can approach the concierge to arrange for activities outside the resort, like booking taxi to shopping mall or the mangrove restaurant which the food was wonderful! You can also book for a private bbq session at your tent from the resort restaurant but best to book a day before. |
1774446763006 |
en |
| 476 |
C S |
5 |
Outstanding Service That Keeps Me Coming Back!!<br><br>The immaculate service standards at Natra Bintan Resort are truly what bring me back again and again. This resort has gathered a bag full of gems when it comes to their staff — every single one of them serves with genuine passion and a warm smile. I stayed for 2 nights between 22nd to 24th December.<br><br>A special shout-out to the two lovely ladies manning the cashier counter at The Patio Restaurant and Bar. Their bright smiles, ability to remember me by name, and exceptional attentiveness to my dining needs are simply amazing and deeply appreciated.<br><br>Another heartfelt mention goes to Debi at the lobby concierge. He consistently delivers outstanding service with warmth and sincerity. What impressed us most was his ability to anticipate guests’ needs — even from a distance. When our rental electronic scooter had issues and my husband was pushing it towards the lobby, Debi sensed that we needed help and approached us immediately to assist, without us having to ask.<br><br>Harry the manager cares about his guests and is always walking the ground and asking for feedback and providing interesting facts about the resort and making awesome suggestion on food to try!<br><br>This team truly makes every guest feel special. Service like this is rare and priceless. Thumbs up to the entire Natra Bintan Resort crew! 👏🌟 |
1766581347077 |
en |
| 477 |
Ambar Tour Bintan |
5 |
The standout feature of my stay was, without a doubt, the impeccable service. From the warm, efficient welcome at check-in to the promptness of the buggy services, every staff member went above and beyond. Their ability to anticipate guest needs with a genuine smile reflects a high level of professional training and a true culture of hospitality. |
1773276211239 |
en |
| 478 |
Nagarajan Perumal |
5 |
Had an amazing stay at Natra Bintan, a Tribute Portfolio Resort! The glamping experience was unique and relaxing, and the lagoon was beautiful. Special thanks to Ham for the warm hospitality and attentive service—really made our stay more enjoyable. Highly recommended! |
1775044025256 |
en |
| 479 |
Davin |
5 |
Five star service worthy of being part of the Marriott Tribute Portfolio Resort. Receptionist Billy is very helpful and detailed for check in. General Manager is also very friendly and attentive during dinner in Patio, he approached tables, offering and bringing food. Last but not least, the multi-talented Ilham provides lots of complimentary activities for the stay. |
1774237732588 |
en |
| 480 |
컴퓨터 |
3 |
객실은 보통이나 소음이 잘 들리고, 조식은 별 둘정도. 3박 했는데 1박 정도가 딱 좋아요. 슬라이더 등 타는건 다 돈내야 됩니다. |
1767580418712 |
ko |
| 481 |
Kuan Wei Lee |
5 |
The software is great! The staff and service are amazing. Huge callout to Ilham, who was so good entertaining my 11 year old with card tricks and taking him on a treasure hunt. He even gifted him with the set of cards so he could perform his own tricks!<br><br>Hardware wise, maybe we’re not used to the glamping concept, but it did get a little noisy in the nights when your neighbors choose to sleep late and get a little rowdy. Not much the staff can do.<br><br>Overall, it’s good for kids because it’s activity filled, but not exactly a kick back and relax type of resort. |
1773727840637 |
en |
| 482 |
Bruno Monteiro |
2 |
Summary: an OK experience in glamping with a huge photogenic pool but expect trade-offs.<br>The good: a glamping vibe and a huge pool, together with most staff being helpful. The decoration is tasteful and the toiletries are decent.<br>The bad: there's literally nothing to do outside the resort, so grabbing a taxi is a must. The lagoon is huge but you can only swim in 10% of it, because the lifesavers will tell you insistently you have to be next to the rope - even if the pool is empty! The facilities are aging to the point that our toilet was twice broken and the beach chairs fell apart. There were ants invading the outdoor bathroom but the staff<br>was helpful to clean. Also, keep in mind there are no windows in the tent, so it feels a bit claustrophobic.<br>We also asked the staff to help us buy the tickets to the ferry, just to be told that unless we had cash in hand, we'd better go to the terminal ourselves - I thought the point of a concierge was to be useful?<br>The restaurant at the premises is OK but we opted for another one in the vicinity - just better food and service.<br>Lastly, because the premises are under a air corridor to Singapore, there are planes roaring at 10000 feet multiple times per hour; keep in mind if you want peace and quiet.<br>This is definitely not a 5* experience. |
1770391531482 |
en |
| 483 |
Yong-khiam Cheng |
5 |
Natra Bintan offers a truly unique glamping experience for my family's one night stay there. The spacious tents are equipped with comfortable beds, providing a cozy and memorable stay.<br><br>The highlight of the resort is undoubtedly its warm and helpful staff, who made our trip enjoyable.<br><br>The array of activities is a major draw - we had a blast with the ATV rides on hills, kayaking in the mangrove, and exploring on a scooter. There’s plenty of fun to be had!<br><br>However, guests should be aware of a drawback: the tents have poor sound insulation. While the tent concept is great, our peace was occasionally disturbed by children yelling and playing outside the room.<br><br>Dining options and restaurant choices are limited, but the quality of the food is reasonably good.<br><br>Overall, Natra Bintan is a fun, activity-filled escape with great service, perfect if you can overlook the potential noise issues. |
1765363471779 |
en |
| 484 |
Ng Irene Dennis |
5 |
A Return Visit with Mixed Feelings but Lasting Joy<br><br>This was my second visit, and while I still had a lovely time, I noticed some changes since my last stay. A few facilities are showing signs of age, and I missed the charming swings that used to be outside the tents—they’ve been removed, which was a little disappointing.<br><br>That said, the experience was still deeply enjoyable, especially because I was surrounded by good companions.<br><br>Harry, the ever-cheerful manager, is a true ambassador of hospitality—tirelessly ensuring every guest’s stay is memorable and filled with warmth.<br><br>The staff truly made a difference. Ham, in particular, was a delight—driving us around in the buggy and even singing along with us, adding a personal and joyful touch to our stay.<br><br>Adam and his team also went above and beyond. I’m especially grateful for their care and attentiveness when one of my friends felt seasick after the boat ride. Their kindness and professionalism were deeply appreciated.<br><br>Suggestions for Future Enhancements:<br><br>1. A nail spa or similar pampering services to elevate the relaxation experience.<br>2. Morning exercise sessions to engage early risers and promote wellness.<br>3. An edible garden where guests can harvest fresh produce for a small fee and create their own salads—an enriching and delicious activity.<br>4. A wider range of water sports with varying levels of intensity to cater to different adventure preferences.<br><br>Looking forward to our next trip back. Thank you for the memories! |
1763291609740 |
en |
| 485 |
Zsofia Liszt |
5 |
One of a kind hotel.<br><br>I booked this hotel for my parents as an anniversary surprise and it was the best choice.<br><br>They never stayed in anything like this but let me tell you that it was one of the best stays they ever had.<br><br>Instead of roaming a hallway, you walk comfortably to your private tent. Have your private little patio to sit outside, and an open air bathroom.<br><br>The tent has everything you need, air con and clothes rack to hang your swimsuit and beach towels to dry. A water dispenser and usual amenities.<br><br>The patio has a very nice atmosphere in the evening with minimal lights on. They ordered dinner here every evening and ate outside.<br><br>Staff was above and beyond nice. We got called by our names every day and only smiley faces.<br><br>Hotel offers free shuttle pick up from the port so make sure to arrange that in advance. Upon arrival we got a free upgrade which was very nice.<br><br>The tent was close to the water as well as the restaurant.<br><br>Water temperature was very comfortable and it was not high season so the weekdays were pretty much empty but the weekend was fully booked with locals from Singapore as it is very close.<br><br>Breakfast buffet was not everyday available which is understandable since it was not busy, an alternative a la carte was offered where you can order unlimited food which was also great.<br><br>The in-room dining menü has great variety and is also super fast.<br><br>The local foods are tasty and presented well and the fruits are above and beyond here. Perfectly ripe, juicy and sweet.<br><br>The pool is also one of a kind since it is huge. 1,1km long and all artificially made. Added sand for the beachy feeling. Always beautifully blue and very inviting.<br><br>The hotel really delivers with the glamping logo. Also great that these tents are individual so no direct neighbours.<br><br>Highly recommend it for a stay.<br><br>Water activities are also offered as well as a shuttle bus to do some shopping nearby.<br><br>Big thank you to all the staff who looked after them as well as for the packed fruits and team farewell. |
1768901184879 |
en |
| 486 |
Megan Lau |
5 |
Went with a bestie for R&R and it was so so good!<br><br>Loved the service - especially since we were there Thurs-Sat (I guess weekdays were a little off-peak) - the staff remembered us and were exceptionally attentive. Food prices at The Patio are reasonable (considering exchange rate), and very very delicious! Room is spacious and clean, although do note that the attached toilet is somewhat exposed to nature (we had a frog guest but the lovely staff helped us out) 😌 rooms are also decently far from each other, so you have some privacy and less noise.<br><br>There's complimentary transport to and from ferry terminal, and 25k paid shuttle to and from Plaza Lagoi. Departs from hotel 10.20am, 12.20pm and 2.20pm, picks up at Plaza at 1, 3, 5, 7pm.<br><br>As hotel is located ~3 mins ride from ferry terminal, it's considered kind of ulu so Grab is expected to be more pricey. Also, no GrabFood but there's 24h room service. Guess you can buy some food back from Plaza Lagoi area (the restaurant Warung Yeah! there is also very very good), but note that the Plaza doesn't have many shops - maybe Mustafa Centre (for some premium stuff and snacks), Mama B (for lapis), SpaLab, etc.<br><br>Booking wise, we booked via Marriott Bonvoy - great if they have package deals as ours had one massage and hotel dinner + 20% off treasure bay activities. We didn't use Treasure Bay (the lagoon) so unable to comment on that.<br><br>Overall, 10/10 if you're seeking a relaxing time and more privacy! |
1763804007858 |
en |
| 487 |
Jeff Fairbanks |
5 |
Our stay at Natra Bintan Resort was nothing short of exceptional. From the moment we arrived, we were greeted with warmth, professionalism, and genuine hospitality that set the tone for an unforgettable getaway. The resort itself is stunning—beautifully maintained grounds, luxurious tents, serene surroundings, and the perfect blend of comfort and adventure.<br>The lagoon is huge and offers a wide range of fun water activities. Whether you’re looking to relax peacefully by the water or get adventurous, there’s something for everyone. The food was also excellent, with a great mix of local and international options prepared with care.<br><br>The staff deserves special praise—they were warm, welcoming, and consistently went above and beyond to ensure every moment of my stay was enjoyable. Whether arranging activities, offering recommendations, or simply greeting guests with genuine smiles, their hospitality made a huge difference.<br>A very special thank you to:<br>• Mila, for her kindness and attentive service that made each moment feel personal and effortless.<br>• Anju, whose warm demeanor and helpful nature added so much comfort to our experience.<br>• Jodi, for always being thoughtful, friendly, and quick to assist with anything we needed.<br>• Lastri, whose attention to detail and gracious hospitality elevated every interaction.<br>• Tyus, for his enthusiasm and genuine passion for making guests feel at home.<br>• Yogi, for his upbeat energy and exceptional service throughout our stay.<br>• And of course, Billy, the manager, whose leadership shines through in every part of the resort. His professionalism and commitment to guest satisfaction truly made a difference.<br>The entire team worked seamlessly to deliver an experience that was memorable, relaxing, and full of joy. We left feeling refreshed, appreciated, and already excited to return.<br>Highly recommended for anyone seeking a beautiful location paired with world-class service. Natra Bintan has earned every one of these five stars—and then some. |
1769612349121 |
en |
| 488 |
Ruziah Ahamad |
5 |
Our company retreat at Natra Bintan Resort from 31 October to 2 November 2025 was truly an unforgettable and exceptional experience. From the moment we arrived, we were treated with first-class service, thanks to the incredibly friendly and helpful staff who ensured every detail was well taken care of throughout our stay.<br>A special mention of appreciation goes to General Manager Mr. Harry Tanjung, Sales Director Mr. Budi Utomo, and the Head Chef, all of whom were warm, hospitable, and wonderfully attentive. Their professionalism and genuine care elevated our retreat in every way.<br>The Gala Dinner was a highlight, with a fantastic live band and an energetic MC who kept the atmosphere vibrant and engaging. The sky lantern event was nothing short of magical—an exhilarating moment shared by everyone—followed by an amazing fireworks display that made the night even more memorable.<br>Our team bonding activities at the lagoon were filled with fun and laughter, bringing everyone closer together. The spa service deserves special praise as well; it was absolutely superb and left many of us feeling rejuvenated.<br>We also want to commend the Natra staff for their swift and professional response when two of our colleagues sustained minor injuries. Their quick action in arranging immediate transportation to the nearby 24-hour hospital gave us great assurance and reflected their commitment to guest safety.<br>Overall, this retreat was a memorable and enriching experience for everyone. The thoughtful arrangements, outstanding hospitality, and seamless coordination made it an event we will cherish for a very long time.<br>We extend our heartfelt thanks to the entire Natra Bintan team for making this retreat truly exceptional. |
1763954267660 |
en |
| 489 |
Raymond Khoo |
5 |
This is our fourth time back to Natra and what makes it different from other hotel or resorts are the people at Natra. Special thanks to GM Harry, Agus, Suparno, Debi and all the staff for taking care of us. Looking to visit again in June with the extended family. |
1775476394434 |
en |
| 490 |
Bahari Haron |
4 |
We stayed at Natra Bintan over the long weekend. The resort was fully booked, so operations were clearly stretched. Overall, service stood out, but the tent experience had several shortcomings that need serious attention.<br><br>From the ferry terminal to the resort, the process was smooth. The small lounge at the terminal was convenient for waiting, and the shuttle transfer was seamless. The welcome performance on arrival was a thoughtful touch. Staff were friendly and efficient. Buggy service was prompt and drivers were consistently courteous. Spa staff were accommodating and offered in-room treatments when the facility was full, which worked out even better for us.<br><br>For food and dining, the first night’s BBQ dinner was well-organised and had a reasonable selection. In-room dining was quick and food quality was solid, aside from one mix-up where pisang goreng turned into a banana split with melted ice cream. Breakfast offered a good range of Indonesian and Western dishes, with passarounds adding variety.<br><br>The lagoon and activity centre were excellent. Our child enjoyed the three-wheeled scooter ride and the pirate ship play area. The free flamingo float voucher for the pool was a nice bonus.<br><br>Departure was quick and well-handled, rounding off the stay positively.<br><br>However, there were some shortcomings.<br><br>The check-in queue was long, and the welcome drink station stayed empty throughout despite repeated requests. Also the room was a mismatch. We booked a king room but received twin beds pushed together as a king, with a different layout from the photos. The bed lacked the expected bedposts, and the sofa bed was placed against the wall instead of against the bed.<br><br>Also, the tent experienced multiple full power outages across both nights, leaving us in pitch darkness. Room phone was unusable since they relied on power, and there was no torchlight found in the room. This was a real safety concern. The issue repeated the next night and the duty manager responded promptly and apologised. Then the hot water stopped working and required another maintenance visit.<br><br>Lastly regarding breakfast, inconsistency was observed. Fresh juices were available the first morning, but replaced with cordial syrup drinks the next day. A noticeable drop in quality.<br><br>Overall, Natra Bintan has excellent staff, good food, and enjoyable facilities, but the tent accommodation needs improvement. Power reliability and basic in-room safety measures should not be an issue at a 5-star resort. Considering the rates are roughly double those at The Anmon next door, which shares the same leisure facilities, the experience didn’t meet expectations. |
1761878648939 |
en |
| 491 |
Han Seah Sim |
5 |
Superb resort with crystal lagoon. Lots of water activities and friendly staff. Relax and smooth stay. Recommended |
1782103119571 |
en |
| 492 |
Margaret Chong |
4 |
Spacious room with daybed for the 3rd pax. Provided 5 litres of mineral water dispenser in room which you can have cold and hot water. Clothes dry rack is available to air dry our wet attires which is very thoughtful.<br><br>Compliments to staff Ilham who shared with us that the resort provides some in-house activities which we were not told upon check in, probably cause we checked in late at night. It would be nice to have a display board or signage being more prominent instead of scanning the QR codes.<br><br>Complimentary bikes are available if you need to ride on the road to the nearby mart. However it is limited no of bikes available. We thought ilham idea of having a chargeable bike tour would be nice cause as tourists, we are unfamiliar with the island.<br><br>Shuttle service at certain time slots are available<br><br>Suggestion - maybe could convert 1/2 tents nearest to the dining area for in house day activities, to have a feel of Glamping vibes.<br><br>During peak seasons, could consider other kids activities such as sand castle building or loan of sand castle kits etc. or other family activities at designated time. |
1767325616865 |
en |
| 493 |
Tania |
5 |
Such a fun getaway with the kids! Lots of entertaining attractions, super friendly staff, and the highlight was learning a card magic trick with Ham. The kids loved it! |
1773715425014 |
en |
| 494 |
learnwithderrick |
5 |
Exceptional Glamping Experience – Shoutout to Ilham & Yuli!<br><br>Had a fantastic stay for 3d2n at Natra Bintan. As someone who appreciates well-executed "customer journeys," the service here is top-notch. Two specific individuals made our stay truly memorable:<br><br>Ilham (Customer Experience): From the get-go, Ilham was the definition of "steady." He handled our requests with such efficiency and professionalism that it made the entire experience seamless. He really understands what a friction-less guest experience should look like.<br><br>Yuli (The Patio): Dining at The Patio was a highlight, thanks to Yuli. She doesn’t just serve food; she serves with "heart and soul." Her warmth and genuine care for guests are rare to find. She made us feel like VIPs every time we sat down.<br><br>It’s staff like Ilham and Yuli who make it a 5-star experience. Will definitely be back!<br><br>Derrick and family |
1766297204655 |
en |
| 495 |
The Genesis Family |
5 |
the perfect luxury getaway for us. Our safari-style tent felt incredibly plush and romantic, providing all the modern comforts while being surrounded by nature. We spent most of our time at the Crystal Lagoon, which is stunning and offers so many fun water activities like kayaking and paddle boarding. The private patio was ideal for quiet mornings together. It genuinely felt like a beautiful, unique escape from the city hustle. Highly recommend this resort for family seeking a glamorous and adventurous retreat. |
1761903917300 |
en |
| 496 |
Jeffrey Hamada |
5 |
Our stay at Natra Bintan Resort was genuinely memorable. They went above and beyond for my wife’s half-marathon during our stay, arranging early transportation, preparing an energy snack before sunrise, and helping the rest of us reach the race site in time to see her step onto the podium as one of the winners. That moment meant a lot to our family.<br>Coming back to the resort and receiving congratulations from the staff was heartwarming. And even though the ceremony ran much longer than expected and we returned very late, checkout was still quick and easy, and the transportation back to the ferry terminal was handled flawlessly.<br>What stood out most was the staff’s tireless and enthusiastic effort to make every guest feel welcome and enjoy their stay.<br>Thank you, Natra Bintan Resort, for making this trip special for our family. We’ll definitely be back. |
1762670323446 |
en |
| 497 |
Shu Ee Tan |
5 |
Had a wonderful lunch at Natra Bintan with my friends. The food was delicious, but what truly made our experience outstanding was the excellent service from the staff. A special shout-out to Mr. Ham, who provide very good service to send us back to Anmon when we were rushing to catch the shuttle bus for our ferry. We really appreciate his kindness and professionalism. Thank you for making our day so much smoother! Highly recommended. |
1765099342418 |
en |
| 498 |
SANGHOON CHI (Be happy always!) |
4 |
This is the ultimate glamping spot. If you’re looking for something more unique than a typical hotel, this resort is the way to go. Treasure Bay’s Crystal Lagoon offers exciting water sports and a scenic jogging path. To top it off, you can enjoy a private BBQ dinner under the stars at night. |
1772164411387 |
en |
| 499 |
G |
5 |
Did a big family trip here and thoroughly enjoyed our stay! The service staff were all extremely helpful and friendly, and there were lots of activity options (some complimentary, some are chargeable). Location is extremely near to the ferry terminal (just 5 minutes) - making it super convenient. It was not too crowded as well so we could have a relax and chill trip, unlike other resorts we have been to. |
1761532880710 |
en |
| 500 |
O S |
2 |
We had a pleasant stay overall, especially thanks to the friendly and helpful staff. The kids really enjoyed the activities, which is the highlight of Natra Bintan and makes it a good option for families.<br><br>However, the resort needs better maintenance, as the room is starting to feel run down. The toilet looks old, the water tap wasn’t working well, and water easily flowed into the room. The mattress seemed dusty, and we experienced what felt like mite bites, which was uncomfortable.<br><br>During peak season, there were no towels provided, which was surprising. We also didn’t understand why two mattresses were stacked, making the bed unusually high. The slippers have changed to much poorer quality, and there is no longer a carrier provided to bring items to the water play area, which used to be very convenient. Even small details felt downgraded — for example, the coffee stirrer was just an ice cream stick.<br><br>Natra has great potential and a lovely concept, but we hope to see improvements in room condition, amenities, and overall upkeep to match the experience and expectations. |
1767215718669 |
en |
