| 551 |
Nidhi Goyal |
5 |
Had a fantastic stay at Natra Bintan for 3 days! The property is well made and is easily accessible via buggy and walking. The food options are decent for vegetarian but I have to thank Chef Dadi and Ops team Anung and Evan for going out of the way for us and making veg dishes on request - Chef Dadi even made Chendol for us. It was really well made and completed our meal. The fact that the property is connected to Treasure Bay means you have more than enough things to do all day - from chilling at the Lagoon pool to Kayak to Kids play area and robot and motorcycle for kids. There was also splash boat and even large inflatables to enjoy the pool. We enjoyed doing the sky lantern and fireworks in the evening. Besides that, Natra arranged animal interaction from the nearby Safari Area and the kids had a blast interacting with the owl, iguana, monkey and snake. Natra had a live music band on Saturday and they played our requested songs and made it special. Service was prompt everywhere with Todo, Yogi, Zahrah and many others being available readily and also providing us with art and craft kits to keep the kids busy at meals. Also, a thank you to Sopian for house keeping our room as well as decorating it as we were celebrating a special birthday 😊 |
1748257941890 |
en |
| 552 |
julius oredina |
5 |
We have a great stay here. The operation manager (Anung) and team has a great hospitality |
1776061862603 |
en |
| 553 |
Calreen Chan |
5 |
When we first went to Natra Bintan, a car was there to pick us up from the ferry port. It was super convenient because it was only a 4 minute drive! Then the staff assisted us with our luggage and were super helpful. While we waited for our room, we ate lunch at their restaurant which had an ala carte selection or a buffet. We rented electric motorcycles and they were super fun! They also had a slip and slide that was not the basic little kid stuff, they were extreme! We got to wear life jackets though. They also have a Kids Club with an indoor playground that actually allows kids of all ages to have fun, not just little kid ball pit stuff! The staff also provide an arts and crafts section, where kids can craft in peace and parents can go for a massage right downstairs! Natra Bintan also offers a special lagoon called Crystal Clear Lagoon. Children can paddle in the not-so-deep parts of the salty lagoon. There is also a poolside bar if you need a few drinks or snacks to peck on. The weather was great! The room looks just like a tent set up but inside provides air conditioning and even a TV. The power shower and jacuzzi were exquisite! Definitely recommend and we will be back. Thank you Natra Bintan! |
1746944035641 |
en |
| 554 |
CHUM K |
4 |
大きなラグーンの周りがコテージタイプのホテルになっています。<br>各室小さなジャグジー付き、ベッドは天蓋付きでロマンチックです😌<br>シャワーはヘッドが持てるタイプで快適でした。<br>電動バイクのレンタルがあり、島を巡ることが出来ます！<br>ラグーンを眺めながらの朝食は心地よかったです✨<br>フルーツが沢山で美味しかった！<br>繁華街からは遠いので周りにお店は無いですが滞在中不便はありませんでした☺️ |
1733887535402 |
ja |
| 555 |
Joseph Ong |
5 |
Checked in 13 January 2024 Saturday<br>We got a lagoon facing villa and was very thrilled with our villa glamping concept, with an open air shower. Everything was perfect with weather holding up well and the lagoon water being very clear and clean for all of us to continue soaking and playing floats and slides in it. Food choices and spread were plenty during lunch and breakfast. Though slightly pricey, overall still very value for money. |
1724321126258 |
en |
| 556 |
Naoto Seki |
5 |
景観は何度見ても美しい….… どこから写真を撮っても全てが良い感じ。子供達が楽しめるアクティビティも沢山ある….勿論、パパ、ママも一緒に楽しめる….… このホテルに限らずだが….…ビンタン島のホテルは何を食べるにしても、飲むにしても、遊ぶにしても、インドネシア料金ではないのは、覚悟しといた方が良いかな。<br>でも、6歳、13歳の子供達は凄い楽しめました。<br>スコールが来ても、室内で遊ぶ事が出来て大満足でした。日本人家族も沢山泊まっています。<br>フェリーだと近いですが、飛行機だと空港から1時間以上かかります。 |
1723546229700 |
ja |
| 557 |
Max Hui |
1 |
I honestly don’t understand how this place got such high rating. This is a pure scam. I came with my family on a Saturday. The front desk wouldn’t accept cash as deposit. The bed is so soft any move by any one will make the bed buzzing. The towels for swimming was used up. It all came to climax when the noisy music just wouldn’t stop at night. None of my kids can sleep. I am currently searching for new place to stay for the following nights and telling everyone of my friends to avoid this place ! |
1732980261966 |
en |
| 558 |
Cadence L. |
3 |
Not a 5-star hotel. 3-star at most. Would not recommend.<br>1. Staff is generally friendly.<br>2. Beach is fake (it’s actually a man made lagoon and we didn’t do our research properly before booking — pictures do speak a thousand lies).<br>3. Staff’s service is really slow — it took multiple calls and 5 hours before they set up the sofa bed + provide additional towels for us.<br>4. Hotel transportation is expensive and there’s no ride-hailing services in this area. We had to find alternative transport services from outside of the hotel.<br>5. Lots of families and kids, so the place is quite noisy.<br>6. There’s another glamping-themed hotel next to Natra and they played loud clubbing music till 1030pm on a Saturday night, making it hard for a chill and relaxing evening.<br>7. Food (breakfast + lunch + dinner menus) was subpar and the breakfast line for mee goreng was long (had to wait and wait, and the staff forgot the orders when there’s too many people…). |
1735121576064 |
en |
| 559 |
Mohyee Qiu |
4 |
Overall a good place for family stay, two things can be improved:<br>1. the hotel next plays load music until 10pm, if you prefer to sleep early after a full day of water fun, you will be in trouble as a tent is not that noise proof.<br>2. The restaurant serves nice food, except for their taste a bit too salty, I have to inform the cook “tiny little salt only” to get the taste I want.<br><br>Btw, the lagoon is actually artificial and bottom is a layer of epoxy, “feet friendly” |
1707740119403 |
en |
| 560 |
The wise one Wise Inc. (3wiseman) |
5 |
Great service and very polite staff members. Able to cater out of the box request and there is alot of activities to enjoy from. |
1767764815491 |
en |
| 561 |
Isma Kadir |
2 |
For background, we are a family with kids going to bintan looking to spend some time to rest and have fun.<br><br>1. Room is not too big, not too small.<br>2. No mosquitoes.<br>3. The wind comes into the open bathroom so when you bathe it gets very cold.<br>4. When bathing, water pressure is low and not much water.<br>5. Every night while we were there (5d4n) there was either a live band playing at Natra or Anmon until 10pm/11pm. If you are looking for restful/peaceful nights then its out.<br>6. Food is still not up to par.<br>7. Activities at the hotel are expensive.<br>8. The swimming area in that huge pool is small and limited.<br>9. Service is very good. Sincere and kind. |
1738798983200 |
en |
| 562 |
Jade Yeo |
5 |
Our family of 14 went over to Natra for a 3d2n vacation early December. The location is just bare minutes ride to the ferry terminal and the staff were smiley and polite. The rooms we had have a private jacuzzi that's great for the kids! They enjoyed soaking in their bubble baths so much! Join as a Bonvoy member to enjoy any benefits! |
1735131169824 |
en |
| 563 |
Charles Wong |
3 |
The swimming pool is huge but not suitable for swimming. The tent is spacious but the architecture is not as impressive as its photos. Its location is not close to any beach or local eateries. The crew is very friendly and helpful. The entire hotel compound is spotlessly clean and tranquil. It's a decent weekend getaway from urban life if you don't mind the price and inconvenience. |
1712115486085 |
en |
| 564 |
Gitu Moolani |
5 |
The resort has been nothing but amazing . Every staff member was friendly and exceptionally on the ball. Food & drinks were great and value for money. Special thanks to Regar, who decorated the room for the birthday celebration and hotel team to send a cake to celebrate. Pick up from the ferry terminal was convenient and quick too. Resort was 5 mins away filled with activities. Personally would recommend renting the escooter and riding around ! Staff working for the water activities were friendly and welcoming which was really nice to see. Overall, absolutely great experience and wished we stayed longer to enjoy the hospitality. |
1704641553371 |
en |
| 565 |
Mike Holmes |
3 |
Not terrible but feels significantly overpriced for the hard product. Service is very friendly but this place gets busy and overrun with large families keen to maximise every convenience. Both nights we stayed the neighbouring resort had some kind of outdoor rave on with extremely loud music. As you are staying in tents with no sound proofing this is a problem.<br>The breakfast was the biggest shortfall. The staff just couldn't keep up with the seagulls swarming every food station. Almost everything was constantly empty and as soon as any food was replenished there was an instantaneous swarm.<br>Overall would have been fine if half the price. |
1700971372511 |
en |
| 566 |
Honest Reviews |
4 |
Rooms are excellent. Well designed and all amenities provided. Outdoor shower very refreshing. Service very good, staff very attentive and helpful. Have to be patient explaining though, as there’s a bit of translation loss. The water kid facilities are insanely expensive (like 3-4x Sing prices), Marriott should buy them over and run them themselves (at a reasonable rate). Also, there’s no grab so stuck with hotel transport services, which is insanely expensive (30 sgd for 5 min ride). So ok for 1-2 night stay, but would have nothing to do after that (at reasonable cost). |
1701238547650 |
en |
| 567 |
Nicole j’F |
5 |
We had a truly pleasant stay at Natra Bintan! The resort is beautiful and peaceful, perfect for a relaxing getaway. The staff were incredibly welcoming, attentive, and went out of their way to ensure we had a great experience. The glamping tents were clean, comfortable, and unique. Thank you for the awesome hospitality, we’ll definitely be back and highly recommend Natra Bintan to anyone visiting the island! |
1746352562298 |
en |
| 568 |
Jie C. |
4 |
Unique glamping experience with spacious tents and comfortable bed. Staff are friendly, though service speed can be improved. Overall, relaxing and fun stay for vacation. |
1756546236082 |
en |
| 569 |
Ai Ling Yap |
5 |
Had a 3D2N stay at Natra Bintan for our valentine day celebration with my hubby.<br>Service was good from everyone in the resort to ensure our stay is well taken care of.<br><br>Was picked up by the resort transport immediately after immigration clearance.<br>About 5-10 mins drive from ferry terminal.<br><br>We were greeted by Mr Eno with a big smile.<br>Checked in was done in a couple of minutes and our rooms are ready so that we can check in immediately. After which we were given a welcome drink and Mr Eno explain the activities available for us to explore.<br><br>Followed by Ms Meilin & Ms Titik who explain on the transport + massage/spa in the resort.<br><br>Then we were ferry to the room by their buggy service.<br><br>After that we had our lunch at Patio, and was served by Devi who tries her best to answer to all our questions on the menu.<br>Though some of the food items were not available, they tried their best to recommend other options. Dinner at Patio were good as well, very well served by Mr Alwi and Ms Renita. Their smiles and good service made us feel at home and comfortable.<br>They served the food according in sequence to our requests. Really appreciate it.<br><br>Our spa treatment at the Natra spa was good as well and we feel relax after the massage.<br><br>We had arranged a day tour out of the resort on the second day<br>Thanks to our car rental driver Mr Yudi who makes a great effort to bring us to the Safari Lagoi (about 15 mins from resort) & 500 Lohan Temple (about 1.5 hr from resort) though weather was a bit hot but we did enjoy the tour. Total was a 6 hour car rental for the tour. Ending with a nice lunch at Decliff Cafe before heading back to the resort for our next spa treatment at D' Bintan Spa.<br><br>Checked out on the 3rd day was smooth and fast as well. Had a nice drink recommended by Ms Yuliyanti (Patio in Love and Patio Season) new concoction by the bartenders. Both were nice and refreshing. And also we were so blessed to be offered a free bowl of crackers to go with the drinks by Mr Todo.<br><br>Last but not least thanks to Mr Agus who collected our boarding pass so that we save the time queuing for it at the ferry terminal.<br><br>We were happy with the overall experience.<br>Thanks to Natra Bintan team!<br><br>Thanks for the nice room decor + complimentary cake to make our stay a more memorable one!<br><br>🥰🥰🥰🥰 |
1739769025805 |
en |
| 570 |
Yuan Li |
2 |
优点1：工作人员热情有耐性，房间很有特点。<br>优点2: 码头很近，乘车只要5分钟。<br><br>缺点1：整个酒店只有人工湖可以游泳。但是人工湖在六点之后禁止游客游泳，6点之后酒店没有任何水上娱乐设施。印尼这么热的地方，所以如果想用这个游泳池只能白天暴晒的时候才可以玩。太阳下山之后反而不可以玩。而且大家看图片也可以发现整个人工湖游泳池是没有建筑阴影可以避暑的，所以非常晒。小孩子去小心中暑。<br><br>缺点2: 酒店不可以grab只能用他们的车。我去kelong吃饭如果grab是5 SGD单程，但是他们酒店要35 SGD来回。虽然是小钱，但是被酒店限制选择的感觉让人觉得到了黑店。 |
1730173129020 |
|
| 571 |
Daniel Lim Wei Jie |
5 |
Absolutely mind blowing experience<br>- Customer service is world class: Staff are very patient and friendly, always going the extra mile to make our lives more convenient (even went ahead to prepare a cake for a friend whose birthday had passed just a few days, but still prepared a cake for her under their own accord)<br>- Rooms are so cosy and comfortable, beds are extremely comfortable, have air con and is cold, room is clean, sockets are 3-pin plug, toilets are very clean and comfy, each room has a water dispenser for you to dispense hot and cold water<br>- Rooms are grouped in 2s / 4s and each room can sleep 2-3 people, so highly suggest for big groups<br>- Easy to get around resort with free bungee system<br>- Many fun water activities within the resort, can spend 1 to 1 and 1/2 days there to do all activities, price worth it if you do the bundle deals<br>- Food prices there can be expensive, suggest to go out to eat before coming back to resort<br>- Very calm and relaxing experience, highly recommend for slow-paced, relaxing style holidays<br>- Can walk around resort easily, but just use the free bugee<br>- Very safe around the whole resort |
1765238168757 |
en |
| 572 |
San Lo |
5 |
Haven't been to Bintan in many years but full marks and credit to the many people making Bintan an increasingly cool place to go. Every resort is unique, and Natra brings a unique blend of family and activities, especially if you like to be by the beach but maybe don't like going to the beach.<br>The monster Man made but sea water lagoon is refreshing and clean, and filled with all sort of options.<br>Food is great. Wonderful BBQ options and helpful staff. |
1723979483532 |
en |
| 573 |
David Sng |
5 |
Great services provided in this resort , especially from Mr Eno, Mr Debi and Ms Suryani. They remember our name and also room number. Almost immediate buggy service provided despite peak season.<br><br>Room is clean and facilities inside the resort are also clean and safe for guests to enjoy your visit.<br><br>Will be here again in near future. |
1734927900344 |
en |
| 574 |
Joey Soh |
5 |
Really a nice place for relaxation. We came here 7years ago when my girls were younger and they really enjoyed.<br><br>Most importantly, the staffs here are very friendly.<br>One of them even remembered that we came 7years ago. His name is Debi.<br><br>Another female staff, named Devi, is also very friendly.<br><br>Cheers to all the staff working in Natra Bintan… I wish I could list all of them here. |
1749284959633 |
en |
| 575 |
Nancy Lim |
5 |
I went for a glamping vacation at Natra Bintan recently to celebrate my birthday. It is located very close to the ferry terminal. I was delighted to have a free upgrade of the room that I had booked earlier. The service from the staff was really top-notch. My hubby and I experienced a VIP treatment from all staff at the resort - Reception staff, buggy staff, restaurant staff and so on. They have made our stay there really memorable and enjoyable with their impeccable service and hospitality. I would like to make special mention of a few whom my hubby and I had interacted with during our stay. They are Eno at the reception, Dewi and Djeremy at the restaurant. They treated us very warmly and made us feel very special. We really enjoyed our stay at Natra Bintan very much. The Crystal Lagoon at Treasure Bay, is really lovely. A highly recommended resort. |
1733586003127 |
en |
| 576 |
Esther Ng |
5 |
LOVE LOVE LOVE <333!!! Super fun stuff to do at a reasonable price, amazingly friendly staff that made my family feel more than welcome. The outdoor shower is a 10/10 experience. The mocktails and teas were perfectly refreshing and wasn't too sweet. Only complaint is the yellow orange juice that didn't taste all that fresh 😔 |
1669624872452 |
|
| 577 |
Rynda Toh |
3 |
Resort was very quiet when we arrived on Thursday. The lagoon was spectacular. Very impressive. Very clean. The lagoon was separated into areas for specific activities. And all activities on the resort comes with additional fees. But they currently have a promo for November which comes with free Slip and Slide, it's awesome! Kids had a great time there. All the paid activities are expensive. Better to get the package deal from Klook. I had a terrible food poisoning on Day 2. And I was the only one to get it in my family of four. Was sent off to the clinic for anti vomit jab and recovered on the second day. Only meal I had was the breakfast at the resort. 😢 Ordered bbq at our tent for dinner on one of the night and it was so nicely set up. Unfortunately food was not nice too salty or too sweet! There's only one restaurant in the resort. Food is expensive. And quality is just average. Breakfast is about the same everyday. Breakfast is about the same everyday which is way too boring. It is a pity that with such a spectacular lagoon, it is very quiet most of the time. Resort should work into providing more activities to hype things up. |
1700108039413 |
en |
| 578 |
meidee lim |
4 |
Truly enjoyable and relaxing glamping vacation with private outdoor jacuzzi in our tent. Special mention to the helpful and friendly staff at the restaurant and bars, in particular Devi Roma who helped us organise a wonderful bbq with butler outside our tent. Food could be better as there were limited choices and some were quite bland. |
1734924872410 |
en |
| 579 |
Blerta Toska |
5 |
We had a blast despite the weather. The resort is of high quality, the staff is super friendly and useful. Breakfast buffet was great. We really enjoyed our time and we'll probably to back again. We highly recommend it if you wanna get away for the weekend and do some water sports. Their pool is impressive, very big and every well maintained. |
1572197536667 |
|
| 580 |
emy hilmi |
5 |
Top notch service from planning phase to check out! My wife loved the birthday room deco and complimentary cake! The staff will do their best to meet any of my requests and I really had a good time there. Got the honeymoon package and it came with the course dinner which was delicious. Ribeye steak made perfect! The local dish was great too! The hotel breakfast is 5 stars too! However the spa can be improved based on my wife's feedback. They provide free transport service to lagoi bay which you can save a lot on taxis. Kids enjoy the indoor playground and lagoon! Recommended! |
1721789322987 |
en |
| 581 |
Samuel Chua |
5 |
Perfect place for a short getaway. The room is spacious and clean, and overlooking the huge lagoon. The warm and proactive hospitality of the hotel staff make the stay in this place even more enjoyable. The restaurant (Patio) serves very good local cuisine with nice ambience. It's so relaxing and chillax dining over there.<br><br>Will definitely come back again! Thank you for giving me a wonderful time :) |
1653388069616 |
|
| 582 |
Kok Ann Go |
5 |
Excellent trip! We booked two tents for our 3-day, 2-night stay (3D2N) with three adults and two children (3A2C). The rooms are spacious and clean, with comfortable beds and sofas. The bathroom is nicely decorated and has a strong water supply.<br><br>All the staff are very friendly and attentive. We especially loved the service from Renita, a new staff member at Patio Restaurant and Bar. She always greeted us with a sunny smile and was attentive to our requests. She even remembered our room number on the first day after our first meal.<br><br>Outdoor activities like mangrove kayaking, ATV rides, cable tubing, slip and slides, and the bouncy castle were very fun! The staff at Treasure Bay were also very helpful and flexible.<br><br>The day trip arranged by the hotel was fantastic! Arul, an awesome driver and tour guide, brought us to Lohan Temple, the wet market, the mini desert, Blue Lake, and a wonderful seafood restaurant called Kelong Ciu Yong Seafood. The food was sumptuous and affordable. Arul also took us to view fireflies at night. Thanks to his recommendation, the fireflies trip was a memorable one. We not only saw the beautiful fireflies but were also impressed by the sky, full of stars, and we saw a shooting star for the first time in our lives! The whole trip was so enjoyable! |
1718110380853 |
en |
| 583 |
Krishna Wiharsa |
5 |
Great place to stay away from your routines and enjoy water-sport activities here. The resort is inside the Treasure Bay, so you can access the facilities directly.<br>It's more of a glamping, but the amenities and facilities are top notch, five-star indeed. Service is great, the staff are friendly and fast to respond.<br>We had a great stay here and can't wait to get back here again. |
1713281377964 |
en |
| 584 |
Liwei Chiang |
5 |
We really enjoy our 4D3N stay here. Love every min of it. The weather was perfect for us. Didn’t rain at all so we just have to hide the mid-day sun ☀️ inside our tent. And come out for fun activities after 3pm. The recreational activities were a great bonus (run by treasure bay which is a diff management across the lagoon). Enough things to do for 4 days easily. The staffs were all very friendly and helpful. The check in and check out queue can be a bit long so leave enough time and patience for that. The most enjoyable thing is prob riding the e-scooter and buggy around the site. Way more fun than bicycle. Don’t even need to wear helmet. The sunset view from lobby is also fantastic. Our tent was incredibly comfortable with the semi-open toilet concept which was amazing. The only catch is the food choice. Patio is expectedly pricey (compatible to restaurant in Singapore). So we went out almost every night to the only nearby hawker centre which a family meal cost the same price as the 5 min taxi fare to get there. |
1678863053187 |
|
| 585 |
Hazrat Pradipta Ranjali |
5 |
It was enjoyable vacation with family. My youngest kid suddenly want swimming when he saw such big pool. He never want to swim in normal swimming pool!<br><br>The room is also nice with that big TV, and fine ambience. Amenities are quite complete.<br>Staff are friendly with the guests.<br><br>The only downside is the pool is salty. Not sure if it is due to the location that is near to shore. |
1658056677950 |
en |
| 586 |
Jan |
5 |
A pleasant surprise of the glamping concept for the kids. The room is clean, just that some of the cabinets and tent look quite dated. Nearby the resort is Treasure Bay, a man made sea and beach with plenty of activities, including water sports, kids' adventure etc.<br>Restaurant selection is rather limited, but there's the BBQ dinner that you can opt for outside your room. It's quite a good experience. |
1718626114190 |
en |
| 587 |
Andrey K |
3 |
Pros:<br><br>- The staff at Natra Bintan are friendly, polite, and helpful, making our stay enjoyable.<br>- The food was quite good, with decent breakfast options and quality meals overall.<br>- The water was clean, and the availability of paid recreational activities was a bonus.<br>- On a positive note, we enjoyed a lovely evening grilling food in front of our tent, which was a highlight of our stay.<br><br>Cons:<br><br>- Unfortunately, the hotel lacks a gym and offers very few children’s activities, with only a few simplistic options a couple of times a day that don’t really count as real entertainment.<br>- While there are water-based activities, they are all paid, even though they offer a 20% discount.<br>- The tents are quite old and show significant wear and tear, with stains and leaks. The laminate flooring is worn out and uncomfortable to walk on.<br>- There were no disposable slippers or bathrobes available. The rubber slippers provided were used, leaving us uncertain about their cleanliness.<br>- The tents offered no sense of privacy. They were poorly soundproofed, making it easy to hear conversations both inside and outside.<br>- A nearby camp and hotel played loud music until 10:30 PM, especially on Friday and Saturday nights, making it difficult to put our child to bed. The techno music was overwhelming.<br><br>Overall, the hotel is overpriced. We paid 7 million rupiahs per night, which is very expensive for the quality provided. Last year we went to Mariotte in Da Nang and it was at an absolutely different level. So Natra certainly does not live up to a five-star rating. And also this year we have been to The Residence Bintan, which was almost half the price but offered a much higher level of service and quality. We believe Natra Bintan is overrated and overpriced. |
1723534701202 |
en |
| 588 |
Tay Wen Wei |
3 |
Natra tries hard and is sincere in providing a great experience to their guests, but there are frustrating kinks that are resolved only after much back and forth. Plus points to all vendors on this side of Bintan as they are welcoming and gracious hosts, providing 2-way transport when asked. Everything is clean and well maintained, from the hawker centre to the mangrove swamp. Bad points lie with a stressful check in process at Natra where reception raced through check in and we didn’t quite understand him nor did he understand us. Our room (312) also blacked out both nights. On night 2 at 520am, the backup generator came on blaring medical grade white lights into the room. Calling the reception for help led to absolutely no help. We manually switched off the generator lights but the room lights remained spoilt. At 730am we called the reception again and had to raise our voices to actually get them to send someone down and fix the issue. Toilets at treasure bay were also absolutely disgusting. |
1735109685367 |
en |
| 589 |
Nannan Wang |
5 |
We had the most wonderful time celebrating my husband's birthday last weekend at the hotel. The staff was incredibly friendly and the lifeguards were super kind and helpful. Made our stay so enjoyable. Alwi, Evan, and Rantia were so kind and helpful, and the band and the staff played, and sang the best birthday song ever! It was such an amazing time! |
1723728613854 |
en |
| 590 |
Meera Mathialagan |
5 |
Thoroughly enjoyed our stay at Natra! Staff were very friendly and helpful. Would like to give a special shout out to Ady and Alwi at the restaurant and bar side.<br><br>Food was great as well, the indomee cart at breakfast was 10/10. That chef really is a rockstar, dealing with the crowds and all the orders. Did not get a chance to get his name, but he is such a great guy as well, whenever he saw us riding by on the scooter, he would stop what he was doing and say hi to us, no matter how many times we passed him!<br><br>Nasi goreng kampung was also really tasty!<br><br>Resort was very clean, rooms were big and had lots of activities to do within the resort itself at Treasure Bay.<br><br>We went during national day weekend in Singapore so there was significantly a lot more crowd than normal. Service was slightly delayed and it seemed like they were understaffed a little during the dinner service. Please have more staff on shift to help with the crowd so everyone gets served and the servers are not overwhelmed, thank you! |
1723946607655 |
en |
| 591 |
serene lim |
5 |
We had the best experience ever. Despite the resort was fully booked during our stay, it wasn’t crowded.<br>Check-in was quite efficient, we managed to get our room at around 2pm. Room was clean and there was enough privacy between each tent.<br>Lagoon was clean and well-maintained. There were tons of activities to do but the resort was also quiet enough to have a relaxing time.<br>We ordered tent side bbq on our 2nd night, it was a good experience.<br>The staff were amazing, they were very friendly and helpful!<br><br>It was definitely a 5 star’s experience and everything was beyond our expectations.<br><br>No complaints at all. |
1679024469721 |
en |
| 592 |
E L |
5 |
I stayed at Natra bintan ( Canopi) previously in 2019.This is my 2nd stay from14-16 Sept 2024. On the 1st night,the toilet flush was spoilt. 2nd night, tv box and room phone were out . However ,the hotel staff were fast to repair and rectify them. Dispite these ,I will still give 5 stars because their service were immaculate and impressive ! From the drivers, to front counter staffs , every waiter/waitress , life guard,maintenance guys were all very friendly including the massuer who did a wonderful job for my Tropical massage 🙂. What impressed me was the driver went to help get my departure boarding pass on the 2nd day saving me the hassle of queuing for it on the 3rd day at the ferry terminal. The waiter at Patio restaurant were also very thoughtful by providing a bowl ofcomplimentary crackers to us while we were waiting for the car to pick us back to the ferry terminal. My family truly enjoyed our stay here and will miss the beautiful crystal lagoon , mesmerizing sunset and most of all the wonderful staff of Natra 👍well done 🤗 |
1726499448153 |
en |
| 593 |
S M (Suzan Miqdadi) |
4 |
Very good value for money, gorgeous glamping style room, really good privacy feels. Love the outdoor bathroom that’s equipped with a jacuzzi. Very clean, and the lagoon outside is amazing. My only take is on the service, the staff needs more organizing and coordination, better management is needed for sure and that’s across the board. Also they need to have more restaurants in the facility. |
1652696935692 |
|
| 594 |
Emma Eichbaum |
5 |
I took a couple of days away from Singapore to decompress and could not have been more delighted with Natra Bintan for that purpose. The glamping tent was amazing - spacious, very clean, comfortable. The staff at reception and at the restaurant epitomized great customer service - so friendly, hospitable and personable. The food was also exceptional - I ate exclusively Indonesian food so can’t comment on the other offerings but I very much enjoyed what I ordered. I also had a foot massage at the spa which was beyond amazing.<br><br>Natra won’t be for everyone, as I can see based on the lower reviews - in my experience those giving lower reviews didn’t do their homework on this location. The posting is very transparent IMO.<br><br>Can I say once again, a big thanks to the amazing and friendly staff who made my stay so enjoyable. |
1715953253482 |
en |
| 595 |
okky dirga |
5 |
Everything was good, just that the laundry bags we asked for were out of stock and the business centre was under maintenance <br>Hopefully they can manage the par stock better so this doesn’t happen again.<br>Big thanks to Pak Todo at the restaurant, his service was amazing! |
1756380865528 |
en |
| 596 |
Chia-chen Lehahn |
5 |
We had a great stay here at Natra Bintan Tribute Portfolio. The staff was always very friendly, greeted us with a big smile. The pool, the water sport activities are fun to play. The tent is very clean and I like the outdoor shower very much. The breakfast buffet was a bit chaotic when there were lots of guests. The whole resort is well maintained. It is especially ideal for families with kids and people who like water sports. They also provide transportation to the ferry terminal and airport. The local food at the patio restaurant is really delicious. Give it a try. |
1666676222007 |
|
| 597 |
Sofie Salgado |
5 |
such a great experience! my friends and i went for our friends 16th birthday and we had so much fun doing all the different activities, tubing, water park, swimming… the food was also really delicious!<br>the service was amazing, i left my shorts in the resort, and we were all leaving to the terminal and my shorts had not been found yet. we were in the ferry ready to leave and one of the workers on the ferry came to bring my shorts that the hotel had delivered all the way to the ferry terminal!! |
1691930220999 |
en |
| 598 |
PerfectdaysGR |
5 |
Good resort, good service. Big shout out to Gabriel (maybe I spell wrong) who is a bartender and barista at patio bar though was excellent!! Super skills and great service with a smile. Made our time even more special. |
1738329856733 |
en |
| 599 |
Hanqing Toh |
5 |
Great location with lots of self-contained activities, ranging from outdoor sports like kayaking n driving ATVs through muddy trails, to indoor leisure such as ktv when the weather doesn't hold up.<br><br>The service crew was excellent throughout the whole resort. All the staff that we encountered were very polite and attentive, from driving us in buggys from place to place, to the restaurant service, and arranging for car and boat transport to other areas like a dinner in a mangrove restaurant. |
1686021640962 |
en |
| 600 |
Sandy Lim |
5 |
Experience was fantastic from the start, the resort picked us up from the ferry terminal and the transfer was seamless and efficient. Upon checking in, they upgraded our room for free and provided complimentary breakfast as it was not included in the price we paid. Room was clean and tidy, the extra sofa bed was set up promptly when we arrived. Throughout our stay, the staff were extremely attentive and happy to serve. They anticipated our needs and took intiative. We were very impressed with the service from the restaurant team, front desk, and buggy team, especially our buggy driver Agus. He saw us walking from the pool and immediately came over with his buggy to bring us to the lobby. Edi from the restaurant team was extremely attentive, he drove over multiple times to ensure our BBQ was going smoothly 😊 The third party taxi service was also very helpful, and our taxi driver Putu was very nice ☺️ Our stay was peaceful and relaxing thanks to the staff at Natra!<br><br>We took part in ATV, firefly mangrove night tour, cable ski and cable tube activities. All were very fun and exciting, thanks to the team at Treasure Bay! |
1689055195127 |
en |
