| 751 |
Kelly |
4 |
This resort is special because of its Clear Blue Lagoon which is sea water. The staff services provided there are good. In the resort it only have 3 places to eat; The Patio, Hook On & street Food stall. The food along the street at Treasure Bay only open during friday and weekends. It is a good place for family or friends to gather together. |
1510967246918 |
|
| 752 |
Y J |
2 |
The idea of tents is nice, but not too practical. When wind blows, the whole tent rattles. Toilet and bathrooms are also outdoors. Rustic i know, but its really cold when the wind blows. Stairs down and up. Not very friendly for kids. As Marriott has just taken over on 1st feb 2019, the place is in a mess. Our check out date was wrong causing us to have no room service. Our bbq food order was screwed up. There were like 10 ppl approaching our table asking us "do you have any concerns" at breakfast. One of the worst holiday experience we ever had. Hopefully the new management will make things better, but im definitely not looking to come back again... |
1549070978547 |
|
| 753 |
ZAHARA TIARA KURNIA |
5 |
Wow I adore the atmosphere so much!<br>Compared to other glamping concepts, it is quite unique and the service of the staff is amazing!!<br>Love how big the pool is and really worth it! |
1713435049038 |
en |
| 754 |
Chandra Niti Official |
5 |
Amazing place to get the best services in the country with huge swimming pool beach concept also great atmosphere suitable with kids & water party ambience, excellent Job Natra Bintan.. Keep maintain the sustainability facility |
1736659161677 |
en |
| 755 |
Faith CF |
4 |
3D2N early this week. Crowd at lagoon, activity center & other areas were surprisingly good (not congested) as heard resorts was fully booked.<br>* Check-in & out efficiency can be improved.<br>* No hot water & indeed no sound proof.<br>* Hot, sunny n windy.<br>* Food not cheap at resort n seafood at 1 kelong was marginally acceptable. Basically food portions were enough for adults (needless to say for children). Considered just passed quality.<br>* Ramly burger n Ayam Penyat at Activity Center were yummy.<br>* Mini mart at Activity Center sells cheaper items (surprisingly) for local brands.<br>Room not big for garden tent but OK for 2A + 2 schooling kids as we were mostly out. Swings are outside the tents.<br>* Breakfast OK.<br>* Services prompt & courtesy received from friendly and nice-to-chat-with staff, lagoon guards, buggy drivers as well as activity center staff.<br>* Children enjoyed buggy rides, lagoon, ATV, soft air gun & etc.<br>* Luckily not much concerns over mozzie bites.<br>* Lagoon with some sands at certain areas though while still acceptable. Parents to be beware of the depth of lagoon to ensure the safety of children though guards are around.<br>* Sunrises early at their local 6am n activities kick in day time. Can rest early as by 6pm, lagoon will be closed while activity center closes at 9pm. Limited TV programmes. |
1528466624026 |
|
| 756 |
yijun o n g |
4 |
Stayed Lagoon View with Outdoor Jacuzzi. Note that rooms with outdoor jacuzzi are located on second row where u can only see a bit of lagoon. The first row lagoon-facing rooms do not come with outdoor jacuzzi. Rooms are better equipped with better amenities (TV etc.) compared to Anmon. The only downside is lack of food choice. The cafes, eateries, shops at the opposite side of lagoon are still closed. Would suggest buying snacks/alcohol at BBT terminal (at departure hall) first. |
1669003687514 |
en |
| 757 |
camilleaaa |
5 |
It has many opportunities given at good prices. Many things i have exparienced for the first time and the staff are really friendly. Those who love deep waters like me especially can have an amazing experience. Activities like wakeboarding even for kids at least 7. There are secrions of the pool to swim with nets to ensure safety and to not clash with other activities. Besides water activities, there are plenty of dry activities like ATV and airsoft shooting sith extra precautions taught. Peaceful area and I didnt leave the resort at all. Gave amazing food, ice cream good service. |
1533878206378 |
|
| 758 |
Anita Padman |
5 |
Amazing place for a quick staycation outside of Singapore. The tents are amazing..kids will love this place. The water sports available are plenty and the good is just awesome |
1681736734311 |
en |
| 759 |
Woo YL |
4 |
a very relaxing place to chill out with lots of activities. however all activities require some fees.they also have the large indoor playground for kids which they can play from 9am - 5pm. and finally the food is kinda steep and require some 10-15mins to be serve. |
1525931444191 |
|
| 760 |
Ingge Wijaya |
5 |
Great glamping resort.I satisfied for this place and the hospitally all staffs at Natra bintan.<br>And also the food is good specially " Mie Laksa " at Patio Restaurant and Bar.<br>Thank you so much for complimentary from Mr Donal as chef Patio and hospitally's Mr Todo and Mr Evan |
1707380141876 |
en |
| 761 |
Seet Jackson |
4 |
There is a nice place for enjoy ur holiday .Food no so many choices but still acceptable. All of the staff very nice and friendly. Furthermore,they have a good customer service to yours.The Resort of Garden tent is awesome , design also very interesting,look like camping in the garden .The price no so expensive also ,If you never try before can go and feel that place 😁 |
1510070709786 |
|
| 762 |
Ashfaq Memon |
5 |
I had the best time here. The staff is super friendly. They keep a warm smile all the time. Not so many varieties in free breakfast but the food quality is great. |
1686046221561 |
en |
| 763 |
Steven Liu Guo Kwok |
5 |
Well-maintained Mongolian huts with air-conditioner, nice toilet and free wifi. Only drawback- poor sound insulation since they are huts.Travelling around the large area often requires the use of hotel buggy or rented scooters. A major plus point - A pool of polite service staff who take pride in doing their work well. |
1545461382015 |
|
| 764 |
Alexander Xu |
5 |
The Canopi resort is nice. The outdoor tent-attached showers are amazing and the AC power is so strong. Enough reviews cover the resort. I'm just adding the cablepark RS rates for wakeboarding and wakeskating at Canopi. Its a standard System 2.0 line, speed set by remote control |
1554108011176 |
|
| 765 |
Christine Koh |
5 |
A relaxing and fun entertaining place for family and friends to spend time to bond. Variety of water and land activities offered by resort. Cozy rooms with king size bed. The staff of the resort are friendly and helpful.. recommended place for short Getaway 👍👍 |
1508833946316 |
|
| 766 |
Agnes Lee |
3 |
location is great, just 3 mins bus ride from ferry terminal. service response time is on point, except when dealing with special requests. it was my husband's birthday and are unable to provide even a slice of cake, staff didn't offer alternative not do anything special to make up for it. everything is overpriced. best to bring yoir own |
1541675254289 |
|
| 767 |
Haikang Tan |
4 |
Fantastic and Warm staff. Every request was well looked after. However a couple of teething issues with the room equipment which needed housekeeping attention. The kids thoroughly enjoyed themselves. |
1549588853765 |
|
| 768 |
N-L |
5 |
Un sejour inoubliable, tout etait parfait. Le personnel est adorable et super arrangeant.<br><br>Les chambres sont tres propres et grandes.<br><br>Je recommande a 100%. |
1743575059441 |
fr |
| 769 |
Casey Chua |
5 |
Excellent service. Kudos to the following service crew at the Patio restaurant, Alwi, Luthifi, Reza and the bespectacled girl at the counter ( i did not get her name.). Many thanks to the houskeeping team for the high standard of cleanliness , not forgetting Aric for his handwritten note. Thank you for the wonderful experience. |
1702707533155 |
en |
| 770 |
Jie Bo Ti |
5 |
Fuss-free resort with a fantastic group of staff. They meet you at the ferry terminal and provide all transportation we needed while we were at bintan. Reach tent has a router so the speed and connectivity are decent (not secure at all though)<br>The restaurant and services are pricey obviously but there are some discount if you pay with your rfid wrist strap.<br>Speaking of which, you can pay everything, services or products, with a rfid wrist strap and then pay the outstanding amount when you check out. It's certainly convenient when you're enjoying the water activities, but it does remove the concept of cash or you would want to watch your spending.<br>Water activities are expensive, the ones that are value for money are the slides and water park.<br><br>Edited: Forgotten to add that they are other dining and food options at the activity centre, where non hotel guests enter from. It's a slight walk from the hotel but you can take the Dundee there. |
1503071496337 |
|
| 771 |
Allen Wen |
4 |
Nice glamping experience in Bintan Island situated in the Treasure Bay Bintan water park. The jacuzzi in the room is one of the highlights! The Treasure Bay is shared with other nearby resorts and has fun water activities that you can try out. The location is bit far from the airport but the crystal clear waters will make the stay worth the effort. |
1660870780696 |
en |
| 772 |
Josephine Xie |
5 |
Amazing place easy access from Singapore. Pick up is available from ferry terminal, it has a express counter for customs as well. Service from the staff is amazing. Special mention to Melasni from restaurant, she remembered our names from the first day and her service was very good. Plenty of activities at reasonable prices. Definitely Marriot standard. |
1555766664144 |
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| 773 |
Y S |
5 |
Thank you for your resolution, I've updated the review to reflect the responsiveness and v good action items to follow up, appreciate your polite and welcoming responses<br>Overall it was a nice enjoyable stay<br><br>It had been quite enjoyable stay over long weekend at Natra, requests was followed up promptly, overall it was good, unfortunately it was marred with inaccurate charges on the final billing, as I checked out and paid the bill in a rush, front desk said they would send the receipt to my email,4 days later, no receipt had been sent despite daily follow up. I had booked through marriot bonvoy app and the hotel credits had not been reflected causing me to overpay and now its time to return the overpaid payment and it took so long for few days already but if customer owe payment to natra, quickly I had to fully paid my reservation at the checkin instead of checkout time.<br>No resolution for few days already, quite disappointed |
1665981397004 |
en |
| 774 |
Kevin Ho |
5 |
Opened in 2015. Bring the family. Kids absolutely loved the place. Very clean, and please tip the friendly staff. Food is pricy, but bring some cash, if you're not picky there is a 5 mins outdoor hawker center away that you can head to for about $7USD return trip.<br><br>Rent a scooter, on Fridays and Saturdays nights only theres a night tour that brings you out to dining. |
1520783451160 |
|
| 775 |
Avrom Salsberg |
5 |
The resort bills itself as 'Glamping' with individual cottages/tents. The large manmade saltwater lagoon is a massive affair with waterslides, zip line wakeboarding and other water sports available. It must be a massive exercise to keep up!<br>The food at the resort was great and you can order a BBQ dinner at your tent. The very creative bartender claims he makes 70 drinks that still have no names! We tried one made in a coconut.<br>Beyond the food and facilities, it was the friendly service and smiling accomodating approach.<br>We went as a group and they did absolutely everything they could to make sure we had an amazing stay.<br>It's only an hour ferry ride from Singapore.<br>I will definitely be back! |
1560473310716 |
|
| 776 |
Jevan Hah |
4 |
The rooms (Canopis) are great. The concept is like staying in a huge tent, with air conditioning, and depending on the group size (max of 4 I think), different facilities (i.e Jacuzzi, bbq pits, etc) are available. The buffet selection is as wide as other places, but they have local food that you can opt for near the Activities Centre. If coming with a large group, it is possible to stay in a cluster of Canopis together (up to 4 canopis). There are several activities as well, including some water activities. Thus, this is a good place to relax over a few days. |
1530710812703 |
|
| 777 |
朱莉 |
1 |
0 star if there is such an option.....Most aweful and terrible experience as this hotel didn't allow me to modify dates for my family stay due to an unexpected border/immigration problem! I made multiple phone calls to the resort hotel seeking help, but its staff showed no patience, understanding, and empathy to my situation with family and young kid, but just wanted to put unreasonable charges to customers! 👎 |
1672046652732 |
en |
| 778 |
Flo Y. |
5 |
Was quite a pity that we weren't able to stay here, but them located at Treasure Bay means that you're able to walk over for drinks and activities if you'd like. Prices per night can be a little steep, but being part of the Bonvoy group, I wouldn't expect anything less from them. We had drinks at the bar here (only until midnight), and subsequently our morning yoga practice here right by the lagoon. Quite an experience I must say! |
1570841490562 |
|
| 779 |
Lee은비 |
2 |
시끄럽습니다. 새벽 4시반에 옆 무슬림 사원에서 마이크 들고 기도하는 소리에 깨서 잠도 못잤구요. 옆룸에서 하는 소리, 버기 지나다는 소리 다 들리구요. 정말 잠이 중요한분들은 가지 마세요. 잠못자고 피곤해서 하루 다 망쳤어요. 그나마 직원들이 친절해서 좀 참았어요. 시끄럽다고하니 방도 바꿔주었지만 그래도 작지만 들리긴하고요. 시끄러운건 어쩔 수 없어요. 컨셉이나 룸이 특이하고 예쁜데 그게 다예요. 그리고 화장실이 야외라서 덥고 모기 물리고 에효 ㅜㅜ |
1654236119918 |
|
| 780 |
Xu Guiming |
5 |
Perfect holiday escape with kids. 2nd time here, enjoy the excellent services and endless activities. Only downside this time was the loud music at night from Anmon resort spoiling the peacefulness at night. |
1668956220650 |
en |
| 781 |
Y G Siow |
1 |
DON'T go.<br><br>A hit and miss affair.<br><br>The experience doesn't match the hype.<br><br>1. 2 hour wait to check in because hotel mgmt unable to cope despite guests having confirmed room reservations and mgmt could have used this fact to plan ahead.<br>2. Facilities already falling apart despite relatively new resort due to lack of maintenance. E.g. lagoon floor decaying, room telephone not working, key cards not working, room aircon struggles to cool the tent and so mgmt has had to put in fans.<br>3. Over priced water activities and land activities that are priced on average US$1 per minute of play.<br>4. Suspect credit card skimming at the sole, expensive, F&B outlet in the resort.<br>Credit card went missing for over an hour when taken away to make payment by staff. When asked, staff eventually returned credit card with no explanation and transaction already completed -- WITHOUT customer authorisation. When asked, blank looks from staff including supervisors.<br>3. Resort's only coffeehouse has limited menu of expensive and so-so food. |
1549134654938 |
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| 782 |
Zhianov Z |
5 |
the room is spacious, friendly staff, with access to huge pool<br><br>btw another things i appreciate is the swimming pool guard, my son about to drowning in the pool and the staff help in lighting speed .. i don't even notice that he's run to help my son |
1636950589840 |
|
| 783 |
Daman Choy |
3 |
Great place. ..BUT. ..<br>1. Study table has no chair.<br>2. Power points are so low and difficult to access. ..resulting in kettle on the floor as wire not long enough. .<br>3. Refrigerator was also not cold.<br>4. Aircon was also not that cold.<br>5. Food stall is really bad and Warna Warni is sub standard considering Indonesian food is supposed to be good.<br>Kelong food also not up to standard.<br>Don't mind being pricy...but is not sedap.<br>6. Flies at the breakfast buffet on the food.<br>7. Activities equipments such as ATVs an UTVs are pretty much worn out.<br>8. Karaoke and night activities ends too early.<br>9. Bitten badly by sand flies.<br>Fortunately staff are nice, efficient which makes the stay pleasant. |
1546708708482 |
|
| 784 |
Eileen Leong |
4 |
Overall service was great. But sometimes the toilet wasnt fully sheltered. So when heavy rain pour, the toilet bowl and Jacuzzi tub were get wet. I do not like plant to be in toilet as this will aytravt insect sound in the night. |
1510473841466 |
|
| 785 |
FW L |
3 |
Nice from a distance but real experience was a bit meh. When it rains, the toilet gets too wet. No towel stations. TV relies entirely on iptv which relies on a slow network (every channel stutters). Nice food though. |
1545304054171 |
|
| 786 |
XJ Chan |
5 |
A great respite from the hustle and bustle of city life. Staff were extremely professional and friendly, the glamping tents were very clean and the man-made crystal lagoon was absolutely fascinating. Definitely recommended! |
1541329749724 |
|
| 787 |
Bobby Tay |
4 |
Mainly outdoor activities like water-sports/rides, off-road rides, wishing sky lantern, with very limited indoor rides. The Very suitible for family with young kids. However the overall quality of this vacation depends heavily on the local weather... |
1560825718146 |
|
| 788 |
Charles Lee Chou Hong |
2 |
Pretty disappointing resort under Marriott Group Management, design of the entire resort isnt guest friendly, lacking of shades, everywhere is exposed to the glaring sun. Doesnt gives off the tropical feel as what it was supposed to. Food wise.... i dun think its worth mentioning or to even review it. No speciality. Or originality. |
1553498183304 |
|
| 789 |
kenn |
1 |
The staff here are all amazing, warm, Knowledgeable and eager to assist. However there’s a simple reason you should think carefully about staying here. Next to NATRA is a resort called ANMON, and they blast club style music late into the night to the point my tent was vibrating from the party music and yelling. This happened on both Friday and Saturday night.<br><br>The NATRA front desk were very apologetic and did what they could, it’s not their fault- but how can you stay there as long as ANMON continues to be a party next door. I wouldn’t recommend staying here unless ANMON closes down - I don’t want to hear party music blasting into my room at ANY time of the day. Watch the video to see how bad it is |
1681346306874 |
|
| 790 |
nilnaw gned |
4 |
Went with a bunch of friends end of May. Overall a great place to chill and unwind at, though expect staff service to be on the slower side as they have a more relaxed pace of life.<br><br>Their BBQ dinner was a lacklustre experience for us as their equipment broke (thus our food either burnt or got dusted with ash, and by the time they came by with a new set of equipment, the fire had died down so it took us way longer to cook if at all). No coal or food replacements were offered and also one dessert was missing (we only realised the next day). BBQ not recommended.<br><br>Do take note that the 'street food' stalls at chill cove are mostly closed on weekdays (only 2 stalls open). All are open on weekends. There was only one UTV for hire as the rest were under maintenance over the entire weekend, so only 2pax can try it at a single timeslot. Quite a number of things at the lagoon were also under maintenance and thus unavailable. |
1555471919160 |
|
| 791 |
B3rNaRD Chong |
5 |
Wonderful short getaway! Decent room and facilities. The superb, warm, polite and friendly hotel staffs is the best part of this hotel. Definitely will visit again! |
1669859493730 |
en |
| 792 |
Sheilz Indie |
1 |
They do not response to emails. Been approximately 4 weeks and still no response. I even rang the hotel asking for the Duty Manager. It’s seems this resort do not have a duty manager. They are the “in” hotel now in Bintan always full booked so I guess they don’t need to bother about emails. Well what goes up must come down. Matter of time another new nicer resort will beat your popularity. Some booking websites your ratings have dropped to 3 stars by the way! |
1511350549714 |
|
| 793 |
Cecilia |
5 |
Went to The Canopi with my hubby and daughter. We all enjoyed our Glamping Deluxe Tent to the max. We stayed 3D2N..It rain on 1 of the day, however, it dont dampen our mood, coz we still get to enjoy the indoor jacuzzi pool in our tent. The tent is very nice, clean and big. The staffs at The Canopi are all very warmth. The address my girl by her name. Food wise, not much choices and there's no souvenior shop in the resort. It will be good if the vespa can be allocated to those tents that are further away from the lobby. |
1525254112593 |
|
| 794 |
Joshua Lui |
5 |
Great glamping experience! Beautiful resort with friendly staff who are always ready to help. Stunning swimming pool and a lot of activities to choose from. There are mini mart, cafe and spa in the resort as well. |
1547262378647 |
|
| 795 |
Steve Knabl |
1 |
Dirty carpets in the room plus food is terrible. All activities are payable and the place is so huge you need to either walk long minutes or wait for the shuttle. Not worth the money. |
1521901281537 |
|
| 796 |
Jonny Swiss |
3 |
Nunja, das Conopi ist kein Hotel an sich. Eher ein Luxus Zeltplatz. ;-)<br>Es handelt sich um grosse Zelte die allerdings so luxuriös wie ein Standart Hotelzimmer ausgestattet sind. Vor allem das Badezimmer ist ein Hingucker da dieses halb offen steht. Wirklich das Highlight!<br>Das Canopi ist für Reisende gedacht die gerne Wassersport und andere Aktivitäten betreiben. Es wird wirklich sehr viel angeboten. Schade, dass es keinen Zugang zum nahe gelegenen Meer gibt.<br>Leider gibt es Abzug durch den sehr späten Check-in welcher bei uns erst um 15:30 möglich war, der lange dauernde Check-out von fast einer Stunde (!) und da leider unser Badezimmer sehr schmutzig war. Boden war schwarz und Toilette sehr unhygienisch. Sehr Schade für das eigentlich schöne Resort. |
1562670870339 |
de |
| 797 |
Prawira Fadjar |
4 |
Nice place with lots of paid activities to choose from.<br>Service, especially at the front desk during check in and check out process is slow and will be severely slow during peak season.<br>Overall great place to visit for a short getaway |
1502685773524 |
|
| 798 |
Astley Ng |
4 |
Resort is close to ferry terminal and amenities like hawker centre, provision shops and massage place. Lagoon view room is comfortable and service is good with buggies ferry you to the activities around the resort. |
1508155393460 |
|
| 799 |
Nagato Lokuda |
5 |
All the staff is very profesional and friendly..fast response so that the guest no need to wait long time..<br><br>Foods is good<br>Pool is clean<br>Have a lot of activities you can rent at activities centre..<br><br>Room is nice and tidy..<br><br>Very recommend because very near with terminal |
1570599941969 |
|
| 800 |
Adi Siagian |
5 |
Stay 1 nite at Natra Bintan and our tent have direct view to swimming pool. There are not many people when we were there, so it feels like private resort 🤪<br><br>The outbond sport also quite good such as kayak sport, jetsky, etc. |
1634537803366 |
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