| 1501 |
Alyssa S |
5 |
The hotel and service is impressive! Highly recommend. There’s quite a good variety of food for the buffet breakfast. Shoutout to Aca for her great service during breakfast as well! |
1696645931208 |
en |
| 1502 |
Harold Lim |
5 |
1. For relaxing superb place to come to, though about 10km away from Nagoya Shopping mall.<br>2. Facilities are available though staying at the apartment style wing.<br>3. There are cooking facilities in room in case u wanna cook.<br>4. There is Live Band in the lounge on Saturdays.<br>5. Karaoke Lounge is nice and rooms available can hold minimally 20 pax. Sound system is solid.<br>6. Bbq buffet is available<br>7. Has hot n cold pools.<br>8. Spa/Sauna/Facial available<br>9. Staff service is 5 Star |
1536422346911 |
|
| 1503 |
dixnxx Jr |
5 |
overall was amazing. friendly and soft services. highly recommended |
1770521147012 |
en |
| 1504 |
haz lina |
5 |
Love their service, they have very nice bed, the food so so, but service is very nice |
1760164329255 |
en |
| 1505 |
Lincoln Cheng |
5 |
A big thank you to Cecep who took care of us from Day 1 till the day we went home. This is the best hotel in Batam. Hotel lobby was classy with high ceilings. Service excellent. Breakfast was delicious and variety was huge. This hotel well exceeded my expectations.<br>This hotel provide free shuttle service to various malls and even Megamall (Batam Centre Ferry Terminal).<br><br>Some improvements to be made:<br>1) Hotel could build a kids club and this hotel would have no more competitors. |
1568823772046 |
en |
| 1506 |
Ismael Batista |
5 |
Of the hotels we've stayed in in Batam, this one has the best breakfast for us. Lots of variety, everything fresh and in a super pleasant environment |
1720489072291 |
en |
| 1507 |
jyothi lakshmi |
5 |
We had a good stay at BWP panbil .The staffs and the restaurant crews during breakfast time( especially Sartika ) were very friendly and helpful .we had a nice experience at the Eksa spa located in the hotel.I got Ms Renny as my therapist and she did very nice job.Overall very peaceful and happy stay. |
1697697599149 |
en |
| 1508 |
Halim |
5 |
Great hotel! Newly open and adopt modern with natural view concept. The room is spacious, clean, and tidy. You should try the swimming pool with great view and also the lounge at the top. Def a recommended place to stay when you are in batam (as it's closed to batam center). |
1489644002937 |
|
| 1509 |
Mira Rahmat (Miroarify) |
4 |
It was one of the most comfortable stays we had in Batam. The aircon was awesome, the bed was so comfortae we didn't want to do anything. Haha. But, there were some rusty parts in the bathroom and some very hidden parts of the bathroom door was very dusty. They are minor things to me because it didn't affect my stay but for them to improve, these are some of the points to take note of. Buffet was not bad, they have quite a spread. |
1568020014493 |
|
| 1510 |
턱사장님 |
1 |
2박 했는데, 1박후 저녁에 호텔에 들어왔는데 수건은 의자에 쓴 그대로 교체도 안되있고, 시트도 사용한거 정리만 되어있고, 첫날 시트가 좀 지저분하고 머리카락이 있었는데, 설마 그것도 전 투숙객 머리카락일 수도 있겠다는 생각에 소름돋습니다. 같이 간 일행 3팀에서 그렇습니다. 절대 다시 오고싶지 않은 호텔입니다. |
1546730713232 |
|
| 1511 |
Naslina Salim |
5 |
Panbill residence and hotel have always been my number one choice in batam...for their excellent room ... the hotel services by the staff .. was super...today on 24sept 2023 ...my one day stay in panbill residence..I feel very happy ..my millions thanks to the staff especially Aca at the breakfast restaurant..she was very helpful, polite... and friendly 👍♥️ |
1695524131896 |
en |
| 1512 |
Kim Coner |
3 |
리뷰를 작성하는 대상은 베스트웨스턴 호텔이 아니라 연접한 건물의 판빌 레지던스호텔입니다. 판빌 레지던스 건물 외관을 보면 별 3개를 주기엔 조금 인색한 감이 없지 않습니다. 그러나 외관과 달리 객실에는 흉내만 낸 시설들이 있어서 아쉽습니다. 침실에 의자가 있으면 좋겠고, 침대 머리맡에 전등을 끌 수 있는 스위치가 있으면 좋겠습니다. 1층에는 아리랑이라는 한국식당이 있어서 한국인 여행객들에겐 참 좋은 곳입니다. 아리랑 식당의 인도네시아 직원들은 정말 친절하고 손님이 무엇을 원하는지 항상 집중해서 들으려고 노력합니다. 판빌 레지던스 실내 편의 장치가 조금 개선되기를 희망합니다. |
1556167647175 |
|
| 1513 |
Yuyun Yuniar |
5 |
Good service and hospitality, everyday they call the room just to ask whether everything is OK. They also provide complimentary snacks. The swimming pool is also good. The only thing is the location is unlike Nagoya area where we can find street food easily just in a walking distance. The closest place to eat from BWP are Panbill or Kepri mall. |
1564919572278 |
|
| 1514 |
Sanish Mathai |
4 |
The positives<br><br>1.Good breakfast buffet<br>2.Good clean and spacious room with beautiful lakeside view<br>3.Nice rooftop bar with live music<br>4.Courteous and friendly Staff<br>5.Nice pool area with an open view of the lush greenery and lake<br>6.Eska Spa outlet<br>7.Nearby Malls<br><br>Improvements Suggested<br><br>only one would be with housekeeping.<br><br>1.Room had empty toiletries boxes, was replaced immediately upon request though.<br><br>2.Towels had dirt stains<br><br>3.Floors were not mopped/ after the room was made by Housekeeping. Hair and dust were left as is.<br><br>4.Iron box and board should be a standard item.. was requested and provided ina giffy though<br><br>5.The toiletries can be better. Tooth brush had a very strong smell of bad plastic and also had sharp edges<br><br>6.Tooth paste,Shower gel, shampoo and conditioner can be replaced with better ones.<br><br>Overall - very good place to stay and highly recommended. |
1577586966415 |
en |
| 1515 |
MK Anuar MNY |
5 |
Really enjoy our time at this hotel. We got a free upgrade by a lovely staff but I forget to look for her name. Enjoy the swimming pool with great view. Hope can stay there longer. |
1536713099315 |
|
| 1516 |
Viany Sutisna |
3 |
Receptionist could not secure our request of a non smoking room. Buy bottled water outside or at local supermarket because they only give two per day and charge Rp. 10,000 per bottle. Receptionists needed to be constantly reminded to put the mask on. My friend was sick and needed medicine around 1030pm, receptionist said have a minimart at the GF that closes at 11pm but turns out they were closed and when I visited the minimart the next morning they said they close at 930pm. |
1657526714770 |
|
| 1517 |
Tom Lee |
1 |
We booked 4 rooms 2 months before our trip through agoda and got the confirmation. However on check in, we were told that the hotel in overbooked, along with approximately 20 other guests! It was an obvious scam as they conveniently have another 1 star hotel nearby to house all of us, EVEN AT NO EXTRA CHARGE.<br>Even if we did move to the 1 star hotel, they wouldn't refund us the difference in price.<br><br>The exterior and the newness of the hotel might get you at first, but with the way they conduct their business, I would never stay at this or the other affiliate hotels ever. |
1495611395145 |
|
| 1518 |
Carol Ng |
5 |
I would like to express my heartfelt gratitude to hotel duty manager, Zulkifi, who has gone all the way out to assist me while I was terribly ill in the early morning hours on 19/5/2019. He took the liberty to arrange a car and escorted me to the A&E department of the nearby hospital so that he can be the translator as most Indonesians does not understand English. Even though his shifted has ended at 7am that morning, he contiinued to stay behind to accompany me at the hospital until everything is over and arranged for a car to send me back to the hotel. I am truly grateful for his excellent service and thank you for being so kind and helpful. |
1558347936744 |
|
| 1519 |
Denver Agpianka |
5 |
Stunning view at the deluxe room.<br>The hotel was nice and the staff are friendly and helpful.<br>The hotel has free minibar and breakfast included if you book it through travel apps. |
1621420697668 |
|
| 1520 |
Chia Kai Yuan |
5 |
Very nice hotel with well maintained facilities and good ambience. Would like to commend Irfan for going out of the way to help us out during our stay here! Highly recommended! |
1673696185118 |
en |
| 1521 |
ardo victora |
5 |
I'd like to call this resort instead of hotel. Infinity pool at the rooftop was amazing, various of breakfast menu & very comfy room. Thanks to reception as well who gave me free upgraded room to deluxe with best view of Danau Duriankang. Well done BW Premier Panbil 👍👍 |
1566886000780 |
|
| 1522 |
alice025 alice |
5 |
Wonderfull stay, everything was so smooth, thank to pak felix who always assist us!! |
1762342058509 |
en |
| 1523 |
SH Wong |
4 |
Nice hotel, service is good. Pool is clean and has a great view. Runs bus shuttle service to Nagoya Hill.<br>There is a small supermarket with a nice cafe. |
1576993007475 |
|
| 1524 |
Joshua Torrens |
4 |
We had a few issues with our first room but the staff were accommodating and helped us change rooms to improve our stay and overall experience. The facilities are nice and clean and the staff friendly |
1661526300749 |
en |
| 1525 |
Teo ee |
5 |
Best hotel i have stayed in Batam. Excellent service by hotel staff, clean room and awesome breakfast. I will rate 6 stars for Mr Rohmat Basuki (Manager) and Ms Anggreyni from the restaurant. Mr Rohmat Basuki really goes all way out to give his best service and remembers our food preferences after the first day. I will be back for the excellent service. |
1565577911586 |
en |
| 1526 |
Suban Hartono |
5 |
You can have a family gathering here, its not a bad place to chill out and have a good meal. They also are full of facilities that would just spoil you and your girlfriend. Even for locals, this place is a must go for a weekend getaway |
1542888224040 |
|
| 1527 |
D Mac |
5 |
It was indeed a very good place to stay, Friendly staff, clean room,good hotel and nice food.. definitely will love to stay there again.. hope you will continue the same service as me and my family experienced before during our stay. |
1526301188716 |
|
| 1528 |
RayRayRay Tan |
2 |
Best Western Rewards and Suite Room Patrons beware!<br><br>Hotel manager doesn’t understand how to run hotel for VIP, Platinum or other frequent stay guests. Staff have been trained to think the 5PM to 6PM cocktail hour in the executive lounge is the time you use the welcome drink voucher for the hotel.<br><br>This is absolutely ludicrous/insane.<br><br>1) the Executive Club Lounge was completely shut during my stay<br><br>2) no welcome drink voucher was provided at check in<br><br>3) a letter stating my privileges was left in my room but these privileges don’t actually exist on this property !<br><br>4) I did have a couple drinks between 5PM and 6PM on the date of my stay, the management refused to comp this despite there clearly being an amenity for the stay<br><br>As someone who stays in hotels approx 200 days a year (for work), Accor Platinum, IHG Royal Ambassador Spire Élite, Marriott Bonvoy Lifetime Platinum, this hôtel just can’t compare.<br><br>Waiting for the Marriott Harbour Center Batam to open - then I can be done with substandard run down rooms like this.<br><br>Pros: staff are friendly and not always pestering you for tips, location fairly central and never have horrible traffic woes departing or arriving.<br><br>Cons: cheap management, parts of the hotel obviously need repair/refresh like mould in the shower, broken shower doors, a real minibar (free minibar with only a couple cans of soda and water and crackers is a joke).<br><br>Overall, I don’t think I can ever stay on this property again - this doesn’t live up to the Bear Western Premier name at all. Best Western at best. |
1556781867373 |
|
| 1529 |
Norlinda Osman |
5 |
We chose Executive Suites. It's awesome! The hotel is nice & the service is good. Thumbs up to Mr Robert Surbakti who has been very helpful and touring us around 👍😊 |
1671260449463 |
en |