| 5401 |
kurniadi ilham |
4 |
Hotel mewah |
1520694789341 |
|
| 5402 |
Benny Purnama |
5 |
Hotel mewah |
1511364868707 |
|
| 5403 |
rahmad saleh |
5 |
hotel mewah |
1561186019683 |
|
| 5404 |
Wendy APP |
5 |
Hotel elegan |
1520743988257 |
|
| 5405 |
Caca |
5 |
HOTEL MEWAH!!! |
1569838912815 |
|
| 5406 |
Ali Nurul Alam |
5 |
Glamor hotel |
1563250013011 |
|
| 5407 |
e Buddy |
5 |
Profesional |
1540020799759 |
|
| 5408 |
Iwan Saputra |
5 |
Hotel sipp |
1521217602934 |
|
| 5409 |
Setio Budi Santoso |
5 |
Hotel istimewa |
1557795530715 |
|
| 5410 |
Reinhard Sinaya |
5 |
👍👍👍👍👍😍😍😍😍😍 |
1560056524273 |
|
| 5411 |
Happy Family |
5 |
profesional |
1570065965585 |
|
| 5412 |
JUNAIDI ABDILLAH |
5 |
Hotel mewah |
1562229166262 |
|
| 5413 |
Febri Handika Pratama |
5 |
Hotel mewah |
1545015856755 |
|
| 5414 |
Aghuez Khumenz |
5 |
Hotel termewah |
1563020072207 |
|
| 5415 |
Soleh Rudin |
2 |
Hotel Surabaya |
1562920357847 |
|
| 5416 |
ARIQ FAWWAZI |
5 |
istimewa,,,, |
1523411535432 |
|
| 5417 |
Andy Yuwono |
5 |
Kelebihan (+): Lokasi yang sangat strategis di pusat kota, dekat dengan pusat perbelanjaan utama seperti Tunjungan Plaza, staf yang sangat responsif dan ramah, serta kualitas makanan prasmanan yang luar biasa.<br><br>Kekurangan (-): Sebagai properti yang telah berdiri sejak akhir era 1990-an, beberapa sudut interior mempertahankan gaya klasik-elegan. Selain itu, area parkir kendaraan utama memiliki zonasi luar ruangan (outdoor) terbuka, sehingga jarak berjalan kaki dari tempat parkir menuju lobi utama terasa agak jauh saat cuaca panas atau hujan.<br><br>JW Marriott Hotel Surabaya tetap menjadi salah satu pilihan top-tier terbaik di Surabaya. Hotel ini sangat direkomendasikan bagi pelancong bisnis, profesional media, maupun keluarga yang mendambakan kenyamanan maksimal, layanan premium bebas repot, serta aksesibilitas mudah di tengah Kota Surabaya. |
1789037434596 |
id |
| 5418 |
Selvi Mardiah Simatupang |
5 |
Recomended bintang 5 di Surabaya🥰 pelayanan, menu sarapan, kebersihan semua nya terbaik🥰 |
1788920746166 |
id |
| 5419 |
Harry Makertia |
5 |
Hotel premium, dengan service premium. Kamar besar, kamar mandi besar. Yang paling penting, menu breakfast premium dengan kualitas yang baik. |
1788881639088 |
id |
| 5420 |
Jean Doan |
5 |
Hotel sangat bagus 👍👍👍👍👍 |
1788072448695 |
id |
| 5421 |
Anak Sehat |
5 |
pelayanannya bagus sangat memuaskan,kami seringenginap di sini sangat tidak mengecewakan,oh iya terimakasih mb Maya yang di bagian kids club semoga bisa ketemu lagi ya |
1787461309787 |
id |
| 5422 |
Sudarmawan (Darma ccti Wawan) |
5 |
Hotelnya nyaman, pelayanan ramah, makanannya enak, ruang meting nyaman serasa di pegunungan, sejuk dan dingin 😊👍 |
1787221786845 |
id |
| 5423 |
Kholid Ismatulloh |
5 |
Terbaik |
1786882361923 |
id |
| 5424 |
Agung Hidayat |
5 |
Selalu kangen sarapan di JW marriot.. variasi menunya paling banyak |
1786067165926 |
id |
| 5425 |
Hadi Widjaja |
1 |
Resepsioninya nyolot dan budek, ditanya free lounge untuk member di lantai berapa, malah sok menggurui. Ybs bilang gak ada free lunch / free lounge, ad ny executive lounge, menggunakan nada nyolot yg menggurui, padahal ybs yg budek. Yah sy gak perlu info namanya, cukup saya infokan aja resepsionis ny tidak pakai kacamata di jam saya google review ini. Thanks |
1785944257754 |
id |
| 5426 |
Suci Indrawati |
5 |
hotelnya top |
1785659078402 |
|
| 5427 |
Oo Suharto |
5 |
Hotel bintang 5 yang bagus dan lengkap. Ballroomnya besar dan bagus. Parkiran cujup luas dan ada msjid yang cukup bagus di parkiran belakang. |
1785016895047 |
id |
| 5428 |
Dheva Febriana |
2 |
setelah dipaksa oleh tim hotel mengadakan event kantor di sini, akhirnya mengecewakan.. sungguh ini akan menjadi pengalaman pertama dan terakhir buat saya, saya guarantee tidak akan ada lagi kamar atau event dari saya di tempat ini.. |
1784708091441 |
id |
| 5429 |
2_Aldi Gilang |
5 |
Lokasi hotel sangat strategis, dekat dengan Tunjungan Plaza. Hotel bintang 5 dengan interior yang klasik. Sarapan enak, dan lumayan lengkap. Pelayanan hotel yang ramah dan baik. Ada kolam renang, gym, spa dan sauna di lantai 4 |
1784171030210 |
id |
| 5430 |
Dara Fitria |
2 |
Menginap dikamar 2109.<br>stay ditype kamar suite untuk merayakan bday anak kami.<br>ketika masuk kamar dapat kejutan dimeja atas kulkas ada sisa" botol minuman yg tidak dibersihkan dari tamu sblumnya.<br>apakah saya hrs minum bekas minuman orang lain ?<br>dan membersihkanya ?<br>Malamnya di Eksekutif lounge<br>saya ditawarin minum tp tidak kunjung datang sampai akhirnya saya ambil sendiri.<br>mungkin staff anda lebih prioritas wna" drpd lokal. saya bisa maklum.<br>saya mau ngucapin terimakasih dan apresiasi untuk staff pavilion pak Wachid beliau memberikan hospitality terbaik. |
1782778084427 |
id |
| 5431 |
Theadftalitaarc |
5 |
JW Marriott Surabaya adalah pilihan hotel premium yang menawarkan pengalaman menginap mewah, nyaman, dan berkelas di tengah kota Surabaya.<br><br>Dengan pelayanan yang ramah dan profesional, kamar yang luas serta elegan, fasilitas lengkap, hingga pilihan kuliner berkualitas, hotel ini cocok untuk staycation, perjalanan bisnis, maupun liburan keluarga.<br><br>Lokasinya yang strategis juga memudahkan tamu untuk menikmati pusat perbelanjaan, kuliner, dan berbagai destinasi populer di Surabaya.<br><br>Suasana hotel yang tenang dan eksklusif membuat pengalaman menginap terasa lebih istimewa dan berkesan.<br><br>✨ “Bukan sekadar tempat menginap, tetapi pengalaman luxury stay yang membuat ingin kembali lagi.”<br><br>Story Wedding (2024) |
1778246852887 |
id |
| 5432 |
Ps Novi |
5 |
Walaupun uda berumur, hotel ini tetap nyaman, bersih dan kamar yang luas dengan pemandangan city of sby, pool nya besar, super great team juga, dan lagi breakfast nya enak2 banyak pilihan local dan western, service resto nya juga baik<br>Ada jacuzzi dan sauna |
1774770268081 |
id |
| 5433 |
2 ARUM CHANNEL |
5 |
|
1588605192803 |
|
| 5434 |
Adhyadita Desmeira |
4 |
I really want to give five stars but sadly smokers are still allowed in the areas where children are potentially around like near the swimming pool of near the green area outside. There should be designated smoking area far from guests especially children who want to enjoy clean air. As for the room, it is clean, spacious, and well maintained. I love their mattress and pillows - firm but comfy and pillows are not too thick. Really appreciate that they also put prayer mat in the room. Swimming pool is more for kids but I love how they position the pool so that even though it is mid day, you can still swim comfortably because the shade of the building shield you from direct sunlight (not entire pool but part of it). Just wish that level 4 is free from smokers as this is where the kids club, swimming pool, and outdoor playground are located. The smells of the cigarettes really ruin what should be a warm sunny breezy afternoon. |
1783643588820 |
en |
| 5435 |
C K Leong (Ah Leong San) |
5 |
First time in Surabaya hence first time stay in this hotel. Though the hotel looks dated but the facilities are upgraded and maintained well. Love the size of the room and bathroom facilities. My only complaint is that there is no face towel which most hotels have. However this is a hotel whose staff are well trained and knowledgeable. Their service is definitely a notch higher than most hotel of this standard. Even before my arrival I received email to ask of my needs and request. And upon checking in early my room was ready for me to go into - a definite plus for this hotel. Buffet breakfast in the Pavilion is so good that I actually want to have it before I fly off though I need to get up earlier just to do that. Really good breakfast especially the local food. For dinner my partner and I had what we considered the best local dinner in Surabaya for our trip. We had the sup buntut (oxtail soup), rujak cingur (an original Surabayan salad with cow snout and very tasty prawn paste), nasi goreng with curried mutton. All of them are delicious and very local in flavour. Guess I’ll return to stay here next time I go Surabaya. |
1786283001650 |
en |
| 5436 |
Fetty Karina |
5 |
Yesterday, my family and I stayed here. Honestly, I’ve visited several other hotels as well because I like moving from one hotel to another to look for different experiences.<br><br>When we entered the lobby and checked in, we met the receptionist staff. They were quite friendly and communicated very well. We were offered a room upgrade, and I was tempted enough to pay for it.<br><br>After that, we got a room on the 10th floor. This is really just a matter of personal preference — my husband truly enjoyed the hotel, while I felt neutral about it because I’m not really into old hotel buildings. The interior also has a very old-fashioned style (although it is still very well maintained). The wooden corridor doors reminded me of the old days.<br><br>But what truly amazed me was the service.<br><br>During breakfast, Mr. Agung and Mrs. Fia were incredibly friendly. They talked warmly with my two daughters, Aluna and Alesha.<br><br>Even until now, my children are still asking about Agung and Fia.<br><br>The breakfast was all delicious! And what I loved the most was the sugar-free hot cappuccino — I ended up having two cups. |
1778941405533 |
en |
| 5437 |
Jeje |
5 |
One of the best hotel staying experiences in Surabaya. I felt old money luxury style experience there, located within a walking distance to famous Tunjungan Plaza.<br><br>As Marriott Bonvoy premium offer, the hotel never failed to deliver the great services. Even though the hotel is considered old building, more than 25 years. But, they did a great maintenance jobs.<br><br>A spacious room and great taste and variety food on the breakfast resto and also well maintained facilities such as open space swimming pools and garden and also the gym. |
1784984706963 |
en |
| 5438 |
panpanpanda |
5 |
More than just 5 stars! It was an incredible experience. Every single staff member I met was so helpful, genuine, and just genuinely nice people. You can tell they really care about their guests, and I appreciated every one of them.<br><br>A massive, special thanks goes to Ivana. She was so helpful and sincere; she really went out of her way for me. She’s definitely one of the best!<br><br>The breakfast was also amazing! Everything tasted so good and the pastries were definitely my favorite! Unfortunately, I wasn't feeling great and had a bit of a stomachache during my stay, but the staff were so thoughtful. They offered me some warm congee, which was exactly what I needed and so incredibly kind of them. It’s those little gestures that make a stay unforgettable.<br><br>I really love this team and can’t recommend them enough! |
1776606530188 |
en |
| 5439 |
Mafalda Oliveira |
5 |
Very nice hotel! The staff was super nice and always greeted us. Went above and beyond to welcome us with many surprises.<br>The rooms are big with all the amenities one needs. Gym and sauna are also nice.<br>There are a lot of good restaurant options in the building and the breakfast was amazing.<br>Recommended! |
1785297100448 |
en |
| 5440 |
Y. Rust. |
5 |
Great experience to stay in this hotel, first time came back after more than 10 years ago with an old outdated marriot and now is a very nice warm lighty marriott Surabaya.<br><br>Glad they renovate it and get a better ambience and vibe.<br><br>Stafff are very full highly appreciated, eventhough only 1 night stayed, they recognized my name already.<br><br>Breakfast menu, gym, room service, concierge, security --- all THUMBS UP for you.<br><br>Please improve the car parking signage and direction. |
1775449100245 |
en |
| 5441 |
Lakeisha Aretha |
5 |
I have stayed in countless hotels across Indonesia, and truth be told, I rarely leave reviews. I hold hospitality to an exceptionally high standard—a standard that very few properties ever truly manage to reach. Plus, as a Sustainability Consultant for the hospitality industry, there are additional points that needs to be reckoned-with as well.<br><br>However, when an experience becomes genuinely unforgettable, it demands to be spoken about.<br>And JW Marriott Surabaya has earned this praise.<br><br>From the elegantly appointed rooms and environmentally friendly amenities, their sustainability innovations and initiatives, until it's impaccable services, this property operates on an entirely different level.<br><br>Having recently hosted an event here, I can say with complete certainty that their team does not just deliver service—they set the benchmark!<br><br>The brilliance began long before my event even started. The Banquet, Sales, and Marcom teams laid the groundwork with genuine care, flawless coordination, and unwavering support.<br>A heartfelt salute must go to the incredible individuals who transformed a high-pressure event into an absolute breeze:<br><br>- Stevie & Mbak Echyk: For your incredible support both prior to and throughout the event—you kept everything grounded and effortless.<br><br>- Mas Deddy & Mas Waryadi / Wachdi (AV): For standing by us during the grueling late-night loading and prep work, ensuring every technical detail was flawless.<br><br>-Mas Mappaenre & Rachmad: For going above and beyond for my event, taking exceptional care of me, my team, and our guests at every step. Your generosity, impeccable attention to detail, and over-the-top warmth have set a formidable benchmark.<br><br>- Tere (Marcom): For the delightfully sweet gestures and thoughtful touches that welcomed myself and our speakers. It was genuinely moving and memorable.<br><br>- Mas Wachid & Mas Tanto: For pampering me at breakfast with your warm, humble, and deeply attentive hospitality. I was trully spoiled.<br><br>- Chef Rio & the Assistant Chef: For the exquisite culinary experience—every dish deserve a five-star!<br><br>- And ofcourse to Pak Alex (the General Manager): Your kind support, leadership and presence has made the event such a success.<br><br>- And to the entire staff at JW Marriott Surabaya whose names I couldn't capture, thank you for having us and for all your help and hospitality during our time at the hotel.<br><br>I wish JW Marriott Surabaya a huge success and I hope you always maintain this level of services to all guests staying at the property.<br>I will look forward to come back and stay at JW Marriott Surabaya again! |
1785401970842 |
en |
| 5442 |
arunika ekawati |
5 |
My recent stay at JW Marriott Surabaya became far more meaningful than I ever expected. An unfortunate situation occurred during my visit, but what I will remember most is not the incident itself. I will remember how sincerely and professionally the management and hotel team responded.<br><br>Their genuine care completely changed the direction of my stay and reminded me what true luxury hospitality should feel like.<br><br>I would especially like to thank the General Manager (Pak Alex Ryu), for his personal involvement and thoughtful leadership. He did not treat my concern as just another guest complaint. He listened carefully, showed genuine empathy, and handled the situation with professionalism and accountability. His approach reassured me that the comfort and well-being of guests truly matter at JW Marriott Surabaya.<br><br>I am equally grateful to Executive Committee member (Ibu Clara Valentina). Her warmth, personal attention, and thoughtful follow-up made me feel genuinely valued and cared for. She was professional yet very human in the way she communicated with me. Pak Alex and Ibu Clara did more than simply resolve a difficult situation—they restored my confidence and left me with a lasting sense of appreciation.<br><br>My experience was also made special by many wonderful team members throughout the hotel.<br><br>At the Club Lounge, Dita and Eugene were consistently warm, attentive, and gracious. They made every visit feel comfortable and personal. Their friendly smiles and natural hospitality created a sense of familiarity, as though I were returning to a place where I was already known and welcomed.<br><br>At UpperCut restaurant, Pak Prima (a superman who knows all the meat, knives, and salt, which amazed me) and Chef Dimas gave me another memorable experience. The 500 GR Wagyu steak was excellent—beautifully prepared, flavorful, and served with great attention to detail. The quality of the food was impressive, but what made the evening even more special was the passion and genuine care behind the service.<br><br>On my final morning, Indah from Pavillion showed me such thoughtful attention that it deeply touched me.<br><br>I would also like to thank Ibu Dewi, Pak Harri (DM), and Irwan from the Front Desk. Their warmth and sincere encouragement persuaded me to extend my stay. What could have been a simple conversation about an additional night became a very personal and welcoming interaction. They made me feel that they were truly happy for me to stay longer and that I was more than just another room number.<br><br>I would like to express my sincere gratitude to my housekeepers, Ali, Alfian, and Aril. They consistently maintain my room to a spotless standard and always make me feel welcome with their thoughtful, savory treats.<br><br>I would like to extend my sincere gratitude to the gym team. Most of them work tirelessly to sanitize and maintain the equipment, ensuring a clean and hygienic environment for everyone.<br><br>What impressed me most was the consistency of care across the entire hotel. From the senior management team to the Club Lounge, restaurants, food and beverage, and front desk, every interaction reflected sincerity, professionalism, and a genuine desire to make guests feel comfortable.<br><br>This stay reminded me that luxury is not only about beautiful rooms, excellent dining, or impressive facilities. True luxury is the feeling of being heard, respected, remembered, and genuinely cared for.<br><br>Because of Pak Alex Ryu, Ibu Clara Valentina, Dita, Eugene, Prima, Chef Dimas, Indah, Ibu Dewi, Pak Irwan, and the wider team, JW Marriott Surabaya no longer feels like simply a hotel to me. It now feels like a new home in Surabaya.<br><br>Thank you to the entire team for turning a challenging moment into one of the most heartfelt hospitality experiences I have received. I look forward to returning—not only to the hotel, but also to the wonderful people who made my stay so special.<br><br>#Marriott #JWMarriottSurabaya #LuxuryHospitality #ExceptionalService #Surabaya |
1785576493735 |
en |
| 5443 |
Budi Lubis |
1 |
As a Marriott Bonvoy Lifetime Platinum member with more than 800 nights, this was unfortunately one of my worst Marriott experiences.<br><br>The hotel feels very dated and is in need of refurbishment. I appreciated that one of our two rooms was upgraded to a suite, but we also found mosquitoes in the bathroom.<br><br>Check-in was extremely slow, and the front office agent, Lidia, unnecessarily questioned a reservation arranged by my office. The process felt inefficient, unprofessional, poorly organized, and borderly incompetent, which was very disappointing.<br><br>On the positive side, the breakfast and restaurant service were excellent.<br><br>The most serious issue happened around 2 AM, when a stranger knocked on our door after apparently being given our room number by the front desk; per on duty manager. This is a serious security and privacy concern and should never happen; especially when you have females in the family.<br><br>After more than 800 Marriott nights, this ranks among the worst front office experiences I have had. I hope management takes this feedback seriously and works to improve both the service and, more importantly, guest security. |
1786679654369 |
en |
| 5444 |
Fir The Great |
5 |
Chef Endra was excellent! We enjoyed the breakfast spread very much. We had the best Rawon soup ever! Luar biasa! Gado-gado was the best we had too.. better than those we had in Jakarta or Jogjakarta! Assem soup was my daughter’s fave! Chef Endra introduced us to Sup Kampung ikan asap.. the smoky taste was marvellous.<br><br>Every morning, Bu Indah would greet us warmly at the restaurant. She is really warm, kind and an excellent staff. Her warm personality befits her name. She and Chef Endra really made our restaurant experience exemplary.<br><br>We would like to extend our gratitude to Mas Zaini from the housekeeping department for keeping our rooms clean and pleasant.<br><br>We used gym as well. Thanks to Mas Irfan for the tourist tips. Also Chef Endra with his recommendations.<br><br>Everyone at JW Marriot was wonderful. Everyone in tbe restaurant, at the gym, cafe (my children did cup cake decorating), front desk and concierge. We had a wonderful week. Thank you. |
1785217257763 |
en |
| 5445 |
Budi Soetjipto |
5 |
It has been years since I stayed here. Apparently it was my first review. After all these years, the luxury vibe of this hotel didn't fade away. The grand lobby, the sumptuous breakfast and dinner, the attentive services and the spacious bedroom left a good memory for us. No wonder people kept saying this hotel is the best in town. |
1780740631218 |
en |
| 5446 |
Sarah Aslamiyah |
5 |
Having a wonderful experience to stay here! I came here to celebrate my husband's birthday and one of their staf (Ms. Novita), helped me a lot to prepare all the small things. Even she kept running back and forth to take my belonging. It was such a great experience to feel the sincerity and integrity from one of their best employee. Keep up the good work! |
1775002814602 |
en |
| 5447 |
gracia wenno |
2 |
Stayed 1 night at this property. We booked a Deluxe room, however upon arrival I was informed that the Deluxe room was fully booked so I have to upgrade to a Junior Suite with an additional charge of IDR 300,000.<br>This was quite confusing😀, as the room was successfully booked online. If the deluxe room was already full, it should not have been available for reservation. Ya kan??? Dan, if a room change was necessary due to availability issues, it seems unreasonable for the guest to pay the additional cost. Kan bukan kemauan kita kan???<br><br>Trus kami tunjukan booking conf yg printed and the front office staff informed me shortly that the manager had approved a complimentary upgrade to the Junior Suite. We r really appreciated this resolution.<br><br>Di kamar, we noticed only one pair of slippers was provided, and we had to request another one. Why only 1?😀 bukan standarnya kan 2 ya😀<br><br>Last one, for a Junior Suite at a Marriott property, we were surprised that there was no coffee machine, only instant sachet coffee. This was disappointing and below expectations for the room type of Suite😀. Ya gitu aja ya.<br><br>I hope this feedback will be taken into consideration for future improvements.<br><br>FB crew at the restaurant 👍👍<br><br>Thank u |
1770812439815 |
en |
| 5448 |
ari jayanti |
5 |
Great hotel in Surabaya with amazing service. All the staff were very friendly and helpful during our stay. Special thanks to Mr. Afi for keeping our room clean and helping us with our request for an iron replacement. Really appreciate the excellent service! |
1781602836334 |
en |
| 5449 |
RoseMai Xiong |
4 |
Here is my honest review of this hotel. For a 5 stars ⭐️ hotel I expected better. I’ve been through so many hotels ranging from 3-5 stars and this one honestly align with a 4 stars only. They did accommodated me by giving us a high floor with a city view. However that night as we went to bed, I noticed blood stain on the inside of our blanket. Either they never change the blanket or never threw out this blanket. I was disappointed and immediately called the front desk. 30 minutes they came to replaced it and apologized. The next disappointing thing is that base on the review of the buffet, I expected more selection ranging from western and Indonesian foods but there was only 1-2 western items. So if you don’t really like Indonesian foods, I don’t recommend this hotel.also I rented this hotel for the convenience that we didn’t have to go through the hassle of finding restaurants to eat dinner. Well for the two nights that we stayed there, we could not get dinner at this hotel. The lounge and dinner area was reserved for wedding. So we had to walk around outside trying to find something to eat which was a inconvenience for us. Then the parking space for motorcycle are all the way in the back, you literally had to walk almost 1 block to the front of the hotel. I don’t recommend bringing anything heavy. It’s a long walk.<br><br>So overall I’m dissatisfied with this hotel and I will not be coming back to this hotel. |
1779026815779 |
en |
| 5450 |
Jooyoung Kwak |
5 |
Went there for break fasting with my family. my son eat everything on the buffet menu. food wuality good, service excellet. staff reacts so fast and give reliable solutions to customer.<br>dont know her name but the lady who was assigning the seat to customer in the buffet area deserve high praise. |
1771911151075 |
en |