| 5451 |
Serfiyani Citi |
5 |
I’m staying quite a long period, everyday is amazing, all the staff were helpful. Thanks to mrs sari and all receptionists crew as well. Actually JW Marriot is a safe and ofc great option to stay within the strategic location near central of Surabaya |
1786149390066 |
en |
| 5452 |
Dhanesh Motiani |
5 |
With the name JW, there is only a very little chance that the hotel would disappoint you and this one certainly does not. Beautiful hotel, beautiful lobby, amazing room. A room that has everything you need, soft nice cotton linen, marbke bathroom, floor to ceiling windows, everything.<br>It is a bit walk to the old town or even the famous Tunjungan street.<br>The staff is amazing. They knew my name this morning at breakfast and when I went down yesterday the woman addressed be my name! They check in hundreds of people everyday how can they remember each name! God bless you! I was very impressed and touched.<br>The breakfast this morning while it was catered more to Indonesian people, local food, it was excellent.<br>Special shout out to Nita at front desk and Agnun this morning at the breakfast restaurant. |
1774063165378 |
en |
| 5453 |
Silvia Buniardi |
5 |
My family and I had a wonderful stay at this hotel. All the staff are polite, humble, friendly and helpful. We spent 4 nights day and each day we were impressed with their excellent service. A big shout to Agung, Indah, Nadia, Lidya, Wachid, Fia, Hanafi, Batara, chef and all the staff for making our daily breakfast a pleasant one. We will definitely come back to this hotel when we visit Surabaya again. |
1771723310675 |
en |
| 5454 |
Gunawan Prajogo |
5 |
My wife and I attended an engangement party there. The food choices, the services and the entertainments were super. I would say the portions are just correct, not too little and not too many. They were just perfect for city people like us, the tastes were also excellent. |
1758870381876 |
en |
| 5455 |
Galih Putu Wijaya |
5 |
I had a wonderful stay at JW Marriott Surabaya. The service truly reflects five-star hospitality — professional, warm, and attentive to guests’ needs.<br>I would like to give special appreciation to Bu Rani at the front desk, who handled my check-in smoothly and efficiently. She was friendly, informative, and made the arrival experience very comfortable.<br>My sincere thanks also to Mba Nita from the Guest Relations team, who was very attentive and proactive in ensuring my stay was pleasant. Her warm attitude and willingness to help made a memorable difference, especially arrange the room so that I could have early check in.<br>Overall, the room was comfortable, the facilities were excellent, and the staff service was outstanding. I will definitely stay here again when visiting Surabaya.<br>Highly recommended! |
1770419657247 |
en |
| 5456 |
Esther Jane |
4 |
I stayed there for one night. Room is beautiful and luxurious. The location is perfect. Near to go to any touristy attraction or malls or eatery. I didn't really had a great experience as my credit card was charged twice on 30 and 31 January 2026. The receptionist was supposed to reimburse my deposit but she accidentally charged another amount. Lince will be assisting me for a refund. Breakfast and lunch buffet was amazing so many options to choose and you can have a nice view while eating. I recommend their pastries it is amazing especially their french toast! The fragrant toast with soft finishing. OMG! I can eat a lot! |
1771131842367 |
en |
| 5457 |
rynna surat |
5 |
Though hotel is a bit dated, the service was tip top. Stayed here with my husband for 4 nights and was impressed with the excellent swrvice and warmth of the service staffs throughout the hotel even at the spa and Japanese restaurant. Bravo, JW Marriot Surabaya! Will definitely stay with you again if we come back to Surabaya. |
1771556785187 |
en |
| 5458 |
Kenichi Ajinata |
5 |
This hotel was great. First of all, the room was clean, big, and the staff were really nice. The restaurant was also really good, the atmosphere was pleasant, and the food was also really delicious. Secondly, the ballroom was clean and the food was great. This hotel is also really close to my house. Overall, I think this hotel deserves 5 stars. |
1768789391602 |
en |
| 5459 |
Tomáš Tobák |
5 |
We stayed only one night here but it was great. Despite the age of the hotel, it’s being run very professionally and smoothly. From the moment you walk in until the moment you leave every member of staff treats you like a family! Super super kind and professional level of service.<br>Huge thank you to the staff in the club lounge - serving us food after closing the kitchen and making sure we are not hungry after our late arrival to the hotel. Absolutely great! Thank you |
1770351410733 |
en |
| 5460 |
Patrick Lee |
5 |
Semua ok , kecuali dapat kamar dengan ac yg panas sngt di sayangkan... |
1783899591917 |
|
| 5461 |
Evelyn Wongsosaputro |
4 |
It is an older hotel with a bit of old hotel smell, specially the hallways. But they made it up with all the other plus points:<br><br>Great location right smack in the middle of Tunjungan area. Walking distance to Tunjungan Plaza and Ayam Goreng President (important).<br><br>Service is warm and attentive.<br>Breakfast spread is amazing. Lots of choice and local favorites such as tahu tek, nasi goreng duk duk and lupis.<br>Bonus point: they actually have a hidden bar with great cocktails (try the Strawberry Negroni) and live music on the basement called Anonimo. Ask one of the staff to show you. |
1760416338237 |
en |
| 5462 |
Adi Teguh |
1 |
The beginning of the year, which should have been joyful, turned into a nightmare on January 1, 2026 due to disappointing hotel service.<br><br>Breakfast was served in the executive lounge, but the service provided was extremely frustrating. Only certain guests were given special attention, while my table was completely ignored—there was no service at all, not even an offer of a drink.<br><br>The staff repeatedly went back and forth to the tables on my right, left, and behind me to offer drinks and food, yet they did not come to my table even once. Dirty plates at my table were left unattended, while the neighboring table was offered plate clearing—even though the distance between my table and the next one was only about one meter. They only provided service to guests who appeared to be wealthy, clearly judging people based on their appearance.<br><br>Spending New Year’s at JW Marriott was a nightmare. This experience opened my eyes to the fact that only guests who look wealthy receive proper service.<br><br>Additionally, the shower drain was clogged, need to wait about 3 hours to wait the floor is completely drain out. |
1767256921324 |
en |
| 5463 |
Ravi Chahal |
5 |
I recently stayed at JW Marriott Hotel Surabaya and had an amazing experience! The hotel is simply great, with a fantastic location that makes travelling around the city very convenient. Service is nothing short of phenomenal and the staff are extremely polite and professional.<br><br>A special mention goes to Mr. Rohmad at the front desk—he was incredibly helpful during my check-in and ensured all my requirements were taken care of perfectly.<br><br>I have given 4 stars to the rooms, only because the ageing is showing in some areas. The rooms and bathroom hardware feel a bit old, though everything is fully functional and well-maintained.<br><br>Overall, this is an amazing hotel to stay at and I highly recommend it for anyone visiting Surabaya. I will definitely return! |
1764115225574 |
en |
| 5464 |
Agustina Surjawan |
5 |
This was our first experience hosting an event at this hotel for the World Sakamoto Mathematics Championship 2026 National Round. We were truly impressed by the excellent service provided by the entire team, who were very meticulous, dedicated, and professional in preparing the event. The food served was also delicious and highly satisfying, which added great comfort for all participants. |
1770604592794 |
en |
| 5465 |
Chris Zap |
5 |
Checked in 2 days after my birthday but the hotel had a birthday greetings awaiting me in my room when I checked in. Fantastic service. |
1760268825408 |
en |
| 5466 |
Rizal Desfa |
5 |
Good experienced , only carpet in 2020 and 2021 room were old amd should be replaced. Others facilities were good |
1775239853960 |
en |
| 5467 |
Yudie Soenjoto |
1 |
Had a terrible experience at JW Marriott Sby. The sauna and steam facility has hotel room guest that does physical harassment; hotel spa does not really able to do anything for protecting or even contacting the hotel guest.<br><br>Did not feel safe at this hotel. |
1772779134936 |
en |
| 5468 |
Julian Si |
5 |
Superb introduction to the hotel from staff Novita.<br><br>Lovely amenities and old world charm, ultra clean. |
1772016906730 |
en |
| 5469 |
Ono Cooper |
5 |
It's no surprise that this hotel is a standout in Surabaya. The staff are exceptionally friendly, and the facilities, such as the swimming pool, playground, and sauna, are top-notch. The breakfast and dinner offerings are delicious and well-prepared. This made for an unforgettable birthday experience. |
1761116616420 |
en |
| 5470 |
Abdul Rozi |
5 |
One of best place to stay in Surabaya. Whenever we are visiting Surabaya where my hometown. A happy place and great service from everyone who work in this hotel. We are get the best service and welcome from everyone. Thank you for everything JW Marriott Surabaya |
1771363681430 |
en |
| 5471 |
aulia fikriati |
5 |
Staycation for 1 night. As a 5-stars hotel, the service was definitely top notch. The staff was really helpful and friendly.<br>No deposit required during check in.<br>Welcome drink was served in the lobby.<br><br>The room was tidy and clean. I ordered deluxe room with king bed, city view. The view was perfect facing the crowd of Surabaya.<br>The only thing that needs improvement is the toilet, the floor of the right side of the toilet is a little bit higher than the drain hole. So the water was not flowing.<br><br>Facility for kids:<br>1. Pool with cute pool floats (the pool is 0.6m - 1m - 1.1m - 1.3 m in one area)<br>2. Playground near the pool (indoor and outdoor)<br>3. Kids club area<br><br>Breakfast:<br>Well they have everything 😄<br>I always love their croissant. |
1751112993421 |
en |
| 5472 |
dusty joe |
5 |
Great rooms, friendly staff. executive lounge is legit. wine, beer, liquor, snacks, small bites, dessert, soda, tea and water |
1775294668520 |
en |
| 5473 |
Lydia |
5 |
Most affordable JW Marriott I ever stayed. Property is quite old but they’ve maintained well to the standard of Marriott. Room was very spacious, luxurious and clean, well kept for the age of the hotel. Breakfast spread was excellent too. The famous French toast was recommended by the staff and it was delicious too.<br>They have free shuttle buss to Tanjungan plaza but for me it was easy walking distance to Tanjungan Plaza and Tanjungan street. |
1751689145635 |
en |
| 5474 |
Evelyn SCuanda |
3 |
Going buffet & kids room twice, but being told to pay for the kids room at the second time. Kids already got into the room, playing around only to be told it was paid. This is mot about paying, but rather as a poor communication. Not sure if the kids room are paid or free, but bad communication definitely ruins a leisure time. |
1772247325214 |
en |
| 5475 |
Orchidta Widy |
5 |
What a wonderful stay?!<br>Great services, big smile from all staff, good food and comfy room!<br>The real 5 stars indeed! |
1773798001848 |
en |
| 5476 |
Lily Chu |
4 |
One can tell that the building and room is kind of old but overall clean. Hotel staff were very friendly, bed was comfy, room view was pretty good, overall good considering the price for a four/five-star hotel.<br><br>However, they do security scans every time you enter the hotel, which I personally find it kind of inconvenient. (Possibly because of the past Surabaya terrorist attacks.) And the scent of the toiletries (mandarin tea) they provide smells bad, but this might just be my own preference. |
1750160438354 |
|
| 5477 |
Jonathan Wilter |
5 |
love this hotel , especially thank you pak Luthfi at 4th floor help me with good service |
1778466235338 |
en |
| 5478 |
Kiruthiga Ramesh Kumar |
5 |
Our new year we celebrated in Surabaya JW . The experience was really nice . All the staffs are really helpful . Nice Jaccuzi and sauna . Only thing to consider is international spread was limited |
1767421635328 |
en |
| 5479 |
Wei Tan |
5 |
Incredible hotel and amazing staff. Probably the most friendly team we’ve encountered in our travels and the pool was wonderful. We loved the breakfast buffet, make sure you get there earlier than us as we only had 20 minutes to close but the staff were super and went out of their way to bring us food. Thank you again for everything and an incredibly memorable stay. |
1754540275057 |
en |
| 5480 |
Marco Castro |
5 |
Great service. Good location. Enjoyable facilities. |
1785996939672 |
en |
| 5481 |
Jason Cheong |
4 |
Used to stay at this hotel for my regular Regular Surabaya visit. The hotel have amazing services. The lobby lounge staff is very friendly and attentive. The breakfast restaurant was amazing views and food served. Although the building is abit aging and the rooms looks classy still. Still top of the choice for our regular business trips to Surabaya. |
1746457546527 |
en |
| 5482 |
Jonny Antono |
5 |
Very comfortable and luxury hotel u can count on Surabaya if u go there, very welcoming especially with Becca on front and the cleaning with Supri, and the specially one u dont want to miss with the pavilion restaurant head with chef Endro marvellous welcoming and superb service and not forget with Wachid, Fia and Mahfud with the wonderful greeting. Thx JW Marriott Surabaya for all the greatness stay there. |
1763599586302 |
en |
| 5483 |
teddy setiadi |
5 |
I had such a wonderful stay at the JW Marriott Surabaya. Everything from the room to the service was just perfect. The staff so welcoming and attentive, which really made me feel at home. Thank you for the house keeping staffs, Alfian, Agung, Huda & Faryan. |
1759962886355 |
en |
| 5484 |
Michael Munro |
5 |
Have now stayed here many times.<br>Very friendly and attentive staff.<br>Exec lounge is very well run, they remember your name and preferences after day 1, can't ask for more than that.<br>We also used the hotel car, perfectly driven and on time!<br>Rooms are clean and well-appointed.<br>It is an older hotel so he aware of that.<br>Will stay again and again. |
1734066885013 |
en |
| 5485 |
CY |
5 |
My stay at the JW Marriott Surabaya was excellent. The room was both spacious and very clean. I was particularly impressed with the delicious and varied breakfast selection at the Pavillion restaurant. A special thank you to Fia, who was incredibly attentive and provided outstanding service. I truly enjoyed my time here. |
1756609110206 |
en |
| 5486 |
bastiana puspitaningtyas |
5 |
Greetings from Singapore<br>It's not my first time staying in the JW Marriott Surabaya. My mother loves this hotel so much. This hotel is like a home for me.<br>The FO department is always welcoming us with warm smiles and fast responses.<br>Our room is always clean and tidy. Never underestimate the bed in Marriott. Always the best! Thanks to the HK team.<br>The amazing part is the breakfast. They have an amazing breakfast menu. And change every single day. Local or international menu they have it. My mother's fav is Beef tending. And my favorite is “jajanan pasar” which always changes every day so I can enjoy different jajanan pasar every day during my stay. The FBS and FBP teams are very warm and always double-check with us if we need anything else. Thanks to Lidya, Via, Guntur, and Romi for always looking after us during breakfast. And Big thanks to Chef Endra for the amazing beef rendang and the menu. See you again!! |
1758178590813 |
en |
| 5487 |
Nava |
5 |
Business trip to Surabaya and I requested a pool view glad they delivered exactly what I wanted! The view was beautiful, especially in the morning. Room was spacious and spotless, service was excellent. Perfect balance between work and comfort 🫶🏼 |
1747631461694 |
|
| 5488 |
Agung Nugroho |
5 |
The location hotel is near shopping mall Tunjung Plaza ,the room clean,tidy and smell good. don't forget the facillities such as the pool ,the gym,kids club and executive lounge. It is so delightful and satisfying stay here. |
1757436386968 |
en |
| 5489 |
Syem Barangan |
5 |
The JW Marriott in Surabaya is pretty solid, though the rooms feel a bit old-school. They’re still clean and comfortable, with a nice bathtub to relax in and a work desk if you need to get some things done. Plus, the view of the city skyline is a nice bonus.<br><br>Breakfast is decent but nothing too special, a mix of western and local dishes. But the service here is fantastic—staff is super friendly and really attentive to your needs. The hotel’s location is perfect, right in the middle of the city, so it’s easy to get around.<br><br>All in all, it’s a good place to stay if you’re looking for comfort, great service, and a prime location.<br><br>I'll update this review when I stay at this hotel again |
1729520194628 |
en |
| 5490 |
Jaka Utama |
5 |
The cleanliness, complete amenities and facility was a luxury hotel standard. But i really love how the staff from concierge, receptionists, bell boy, security, their smile feels so sincere, from heart. and more over, i was amazed of how ( i forgot her name - the woman who stood before the restaurant) remember me and my friends name. If anyone asks me of what i think about JW Marriott Surabaya: It's exceptionally heartfully friendly! |
1757298999570 |
en |
| 5491 |
Esti Rahayu |
1 |
The security screening staff at this hotel is blatantly discriminatory.<br><br>On August 7, I returned from dinner and watched as a group arriving in a luxury vehicle walked right past the X-ray scanner without a single item being checked. Yet, when I approached the same screening area, a staff member immediately demanded that I have my bag screened.<br><br>When I confronted him about the group that had just been let through, his response was, 'They just went out for a bit.' I, too, had only 'just gone out for a bit.' This is a clear case of selective and unfair treatment, and there is no excuse for such hypocrisy. |
1754606799026 |
en |
| 5492 |
Ahmed Shafique |
5 |
Given Indonesia’s culture of hospitality and excellent service, this hotel has held the Indonesian flag high. My stay here at JW Marriott Surabaya for two splendid nights was simply remarkable. From the personalised service to the quality of staff who take pride in their work, these went beyond my expectations.<br><br>This hotel has been around for a long time and I have to say, it is old but gold. You don’t see many hotels with classic and heritage detailed interior design left, that I dare say is more beautiful than the modern ones. Not forgetting the striking polished marble flooring at every edge of this hotel.<br><br>My compliments to Manager Agung who checked in on us and made sure we had a pleasant stay. I trust the team at JW Marriott will continue to keep these standards high, for us to keep coming back. |
1757319426249 |
en |
| 5493 |
Jeanne |
4 |
One of the best hotels to stay in Surabaya, unfortunately I received an unpleasant treatment from one of the security guards on duty in the parking lot.<br>I came on a rainy day, the first time I parked, I wrongfully parked a bit far from the lobby and I was trapped in front of the ballroom door which was locked. I saw the security using an umbrella, I asked whether I could borrow the umbrella to go to the lobby but the security instead told me to go through the edge of the stairs, which still made me a little wet. The second time I came, it was drizzling and I chose to park upstairs and asked the security in the same location (though I'm not sure if they're the same person) if I could park another place instead of there since I was worried tomorrow could rain after I check out (it was an open space), which the security responds with not being able to park near a slightly shady spot, not being able to park downstairs because it's for an apartment, and immediately saying "just use valet". Which I found a bit unhelpful knowing that valet parking cost money. The other staff were very helpful and very kind especially the receptionist, the housekeeping, and the valet officers.<br>The room was huge and clean, it had a nice ambience and smell.<br>The location itself was perfect.<br><br>I'm not sure if I'm coming back since the parking location is a bit far and an open spot so it wasn't comfortable during rainy days. |
1746964179404 |
en |
| 5494 |
G Stiefel |
5 |
The SPA Treatments are Goldstar. The traditional Massage only topped by the highly qualified Facial Treatment "Antioxidant" by Mrs. Lilik. Reception staff very attentative with a quick orientation through the Gymnasium, Sauna etc. |
1761118864483 |
en |
| 5495 |
alfredo alexander |
5 |
Really comfy hotel, the service is excellent and friendly. Food is delicious too<br>I really enjoy my stay here |
1771114983597 |
en |
| 5496 |
JJ |
4 |
The hotel is nice but definitely getting old and you can feel it. The outlets are old and can’t hold the computer charger for a Mac. The outlets are on the ground for the desk. Which is weird. The Jacuzzi is nice for relaxing. The executive Lounge is also nice. The elevator doesn’t work much or recognize the key card and the elevator starts moving even after pushing your room floor. I like the hotel but it’s getting old and you can tell. |
1722228785402 |
en |
| 5497 |
Rifka Fachrunnisa |
5 |
It was an amazing stay at the Junior Suite - a perfect place to meet deadlines. Everything was immaculate. The food was incredible, thanks to the talented chef! A surprising and flavorful rawon for breakfast; Chef Endra is definitely a highlight. It's truly worth every penny. |
1755913351099 |
en |
| 5498 |
Judd |
4 |
The property feels a bit dated but is still well maintained. If you plan to book, I recommend the Junior Suite. The lobby, however, had an overly strong JW Signature Scent; it would be better if the fragrance was used more subtly. |
1755820144370 |
en |
| 5499 |
Natalie Kaunang |
5 |
I've been to different hotels during this Java trip and JW Marriott Surabaya's hospitality is on another level. Everyone was so friendly and helpful. Special thanks to one of the staff, Fia, who's constantly making sure all guests feel welcomed. My husband and I told her we would love to try some of the local cuisine and she informed us that one of the hotel's signature dishes was Rawon. The next day's breakfast, we were served Rawon specially made for us. It was one of the best Rawons I've ever had. The hotel's location is also strategic. The kids loved the pool. Would love to come back next time. |
1754006383762 |
en |
| 5500 |
zaki ibrahim |
5 |
My recent stay at JW Marriott Surabaya as rewards for our 37 years of wedding anniversary was a masterclass in hospitality. The exceptional service began the moment we arrived, with the doormen offering a genuine and warm welcome. The reception team continued this stellar service, and we were particularly delighted by the lady manager who took the time to greet us and have a wonderful chat, making us feel truly valued.<br><br>The dining experience during breakfast was another highlight, perfectly reflecting the JW Marriott's reputation for excellence. We were treated to an incredible breakfast, where the talented Chef Mami surprised us with a special dish of the day that was simply unforgettable. The passion of the restaurant team was evident in every interaction.While the service and dining were flawless, there were a few elements of the room that didn't meet the expected 5-star standard.<br><br>The JW Marriott name should be upheld in every aspect, and we felt that some of the in-room amenities, while clean, were well past their prime. We understand the hotel has a long and proud history as a nearly 30-year-old establishment, but minor things like the mattresses, pillows, and towels shouldn't age with the building. The mattress felt worn out and the pillows lacked support, while the towels, though fresh, no longer had that soft, plush feel. Feeling of "Premium Guest Room" fade away...<br><br>Overall, this was an outstanding stay defined by the incredible people who work there. A small refresh of the room amenities is all that's needed to make this hotel a truly flawless and iconic destination. We can't wait to visit again. |
1755128430159 |
en |