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JW Marriott Hotel Surabaya

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Menampilkan 5.501 – 5.550 dari 5.745 review   |   50 review/halaman
No Author Rating Review Waktu Language
5501 zhen feeh 5 A Wonderful Stay at JW Marriott Surabaya<br><br>This was my second visit to Surabaya, and I decided to stay at JW Marriott Surabaya. From the moment I arrived, I was impressed by the warm and friendly service from all the staff – from the doorman to the front desk team. The welcome drink was a thoughtful touch, especially refreshing in the hot weather.<br><br>Our room was spotless, cozy, and very comfortable. I was also pleasantly surprised by the lovely birthday decorations – thank you for making the occasion extra special!<br><br>The breakfast buffet offered a wide variety of delicious options. A special shoutout to Chef Endra for the amazing Rawon – it was rich, authentic, and absolutely delicious.<br><br>During our stay, we also spent time at the Lobby Lounge and really enjoyed the live music and cocktails – a perfect combination to wind down in the evening. We even visited SBCO twice because their fresh bakery items and cakes were just too good to resist!<br><br>Overall, we had a fantastic 3-day, 2-night stay. A heartfelt thank you to all the staff we encountered – your professionalism and hospitality made our trip truly memorable. We look forward to coming back again! 1750829342350 en
5502 Muliyanto Halim 3 We stayed here for 2 nights. Room doesn’t have enough lighting and cold. Carpet was not cleaned properly which trigger my wife’s allergy to dust. We request to clean it next day and it’s much better.<br>Building looks old and need to be maintained better. Shower near swimming pool not working well. In my opinion, this hotel doesn’t live up to 5 star status.<br>The good thing about this hotel is strategic location. 1719502898078 en
5503 ARIES-ALIN 5 Was there during CNY 30th To 2nd of Jan 2025<br><br>Thank for the great welcome and hospitality<br><br>Room cleanliness was great.Perfect.<br>Service was super.<br>Small comment from me, please review again the guest pillow. Seem too soft.<br>Not that comfortable.<br><br>Give thumb up to the breakfast staff.<br>Great breakfast.<br><br>They really done the good job. Ensuring the guest having a great meal to start the day.<br><br>SPA - had a great time in spa great touch from the massage. 1740280912140 en
5504 前田ともき 5 客室は確かにやや古い。<br><br>しかし、スタッフレベルが超高い。<br>視野・機転・コミュ。<br>朝食会場もアーバンリゾートな感じで心地よい 1767361648618 ja
5505 Joanne 1 A very disappointed stay.<br>Unacceptable noise disturbance if the room is street facing. We were woken up at 4am in the morning due to the loud prayers from outside and couldn’t sleep anymore cause it continued all the way until we checked out at 8am. This experience was far from the level of peace and comfort we expected from a hotel of JW Marriott’s prestige.<br>The hotel staff were not addressing the issues even we reported during check out or via email. All we get are useless canned messages. 1746416425626 en
5506 indah nuria Savitri 5 Another great hotel that I have stayed while visiting Surabaya.<br><br>As it is part of the Marriott group, I do expect great facilities and services, and I got them during my stay .<br><br>The hotel is very comfortable and luxurious, it has great space for many of its facilities, including the room. The bed is very comfy in the room is clean and it has all the amenities that you can expect from a five star hotel.<br><br>The pool is great, the staff are friendly. Breakfast is also abundant and can definitely cater many people’s appetite with the wide ranging options they offer.<br><br>It’s very close to Tunjungan Plaza malls as well so that we can walk here. 1715041012226 en
5507 Chan Chan 5 We had an amazing 5-night leisure stay at JW Marriott Hotel Surabaya. From the moment we arrived, the staff made us feel genuinely welcome. The hospitality was warm and consistent across all areas—from the front desk to the breakfast lounge, gym, pool, and housekeeping.<br><br>We stayed in a Junior Suite that was spacious, quiet, and very comfortable. The bed was great, the bathroom was large and clean, and all amenities were replenished daily. Housekeeping truly impressed us with their attention to detail, noticing how we set up the bathroom floor towel on the first night and continuing that arrangement the rest of the stay. Small things like that made a big difference.<br><br>The gym, pool, and jacuzzi were spotless and well maintained. We had breakfast daily at the lounge and also dined twice at the Uppercut steakhouse. Although the steak wasn’t perfect on our first visit, the staff went above and beyond to arrange a special meal for us the next night. Their service recovery was excellent.<br><br>Overall, the hotel had a calm and luxurious vibe that helped us truly relax. Check-in and check-out were quick and smooth. This was our first time staying at a JW Marriott and it left a lasting impression. Highly recommended for anyone visiting Surabaya.<br><br>Thank you to the entire JW Marriott Surabaya team for an unforgettable stay! 1747211163223 en
5508 Hendrik Herryjanto 5 This was our first stay at JW Marriott. One of our family members recommended us to stay there due to the excellent services. The recommendation was not wrong.<br><br>Since our arrival, we have been treated above our expectations. Our breakfasts, lunch and dinner experiences were always wonderful. They were attentive and anticipated our needs.<br><br>The housekeeping was great as well. Our room has been kept clean throughout our 5 nights stay. The team did a wonderful job of making us feel comfortable in our room.<br><br>The doormen, security guards and front desk were all welcoming and friendly.<br><br>We will definitely come back again and we are sure that our next stay will be enjoyable as well. We hope to see the familiar faces again.<br><br>Thank you for the wonderful stay. 1702355196319 en
5509 Aldrin Julio 5 Was staying only for 1 night in Marriott Surabaya for business trip.<br><br>Been staying in this hotel for few times, but this I can really feel the warmth and hospitality of the staff.<br><br>From checking in, asking for directions and look for transportation was responded by warmth and very helpful attitude.<br><br>Came across miss Nita whom was in charge for greeter at that day. Her service attitude was highly commendable. Kiddos ms.Nita.<br><br>And thank you for showing guess the Marriott hotel hospitality experience. 1740046694858 en
5510 Chou SIN 4 J'ai adorer la salle de fitness et mes aller retour sauna-piscine 1779632692487 fr
5511 Viddi Kurnianto 5 Nice hotel with good services,good foods also friendly staff. I had executive room also free access to executive lounge, good experience at the executive lounge because I got afternoon tea also cocktail 🍸 and other alcohol drinks for free. Thank you for the chef gave me Rawon in there to taste. Good foot massage from the therapist and antioxidants treatment. Good experience stay in this beautiful hotel. 1726190433551 en
5512 Eddy Susanto 5 A bit old but comfort. Very friendly staff and good food. The outdoor venue is nice and interesting. The meeting room is good, and a self operated coffee machine is provided. The bed is clean and cozy, completed with 4 pillows. 1718983811864 en
5513 튀김 5 호텔은 오래되었지만 관리가 잘 되어있습니다. 오래되어서 층고가 낮지 않을까 싶었는데, 요즘 빌딩 못지 않게 높았습니다.<br>음식도 괜찮았고, 가성비 좋은 호텔로 쉬었다 가기 좋습니다! 1728266669415 ko
5514 Armand Pranoto 4 A bit unsure to give 5 stars. We booked the family package last minute because we thought there's so much to get from it.<br>Kids painting with nest - program cancelled<br>Popcorn and cotton candy in pool - nowhere to find it<br>Summer carnival - there's no checking counter so it's free for even the non family package<br>Food and beverage coupon - we didn't get one as well<br><br>But we did get a lovely doll however.<br><br>Will we book the family package again?not right now,best to just go with the original rate. Other than that,lovely stay, clean room,breakfast was great,everything works. 1719138508313 en
5515 Deddy Cahyono 1 Sorry if this review comes a little late, but I believe it is better late than never, especially when it serves as important feedback for evaluation. I stayed as a guest on June 16–17, 2025.<br><br>I would like to express that JW Marriott has always been the preferred and favorite choice for me and my family. However, our most recent experience was both disappointing and extremely concerning. My child nearly drowned in the swimming pool due to the absence of a lifeguard on duty.<br><br>At that critical moment, my wife attempted to help but was unable to do so because of the pool’s depth, while I was briefly in our room retrieving clothes. The situation was nearly fatal. It is truly regrettable that a hotel of JW Marriott’s caliber, carrying such an esteemed international reputation, does not provide continuous safety supervision at its swimming pool facilities.<br><br>This is not a minor oversight, but rather a serious safety hazard that endangers guests’ lives. We consider this a fundamental breach of the standards of service and safety that should be a top priority for a hotel of this standing.<br><br>Safety is non-negotiable, especially at a world-class hotel like JW Marriott. We sincerely hope that management will recognize the seriousness of this issue and take immediate corrective measures, as a single act of negligence could cost a guest’s life 1756693975035 en
5516 I Hadiputra 3 Pro<br>-staff is very friendly. top notch<br>-nice breakfast<br>-centrally located at the heart of Surabaya.<br>-room is quite spacious<br><br>Cons:<br>-room is outdated<br>-the room is not well insulated. the sound of the mosques (yes, multiple) will wake you up at 3-4 in the morning. it was very loud. I stayed on the 7th floor, and it was still very loud. This is coming from a local who live with mosque around, I am used to the sound. The volume is simply too high (or the room isolation is simply too poor).<br>-the air circulation did not work well. I stayed on the non-smoking floor, but somehow I can smell smoke from the bathroom exhaust. It is not that they did not clean it well, but the smell just came out suddenly. The staff did manage to help by providing a machine to fix it and spraying perfume, but the smell of smoke come back later. I guess the building is just simply outdated. 1721176933219 en
5517 Luke 5 An exceptional hotel and very friendly staff working here.<br>Me and my colleagues had such a great time staying here for over a week. The staff remembered our names and always greeted us with a smile everyday, made us feel so welcomed.<br>The breakfast buffet was great with heaps of different local and international options. The dinner buffet is just as nice with again lots of options to choose from.<br>Swimming pool is great on level 4 and a nice place to watch the sunset. The spa, jacuzzi and gym are quite large with seperate areas for men and women.<br>I would strongly recommend to stay here again 👍🏻👍🏻 1705690088249 en
5518 Julian Fowler 3 Extremely disappointing..! We came purely for the Christmas lunch buffet (booked as Clay) so only commenting on food. Really a very average experience. With a Western guest who specifically wanted a home Xmas like Turkey and vegetables. The turkey was tough, dry and tasteless, the vegetables cold and almost raw. Also beef Wellington was also very tough and grisly far from a 5 star experience. The seafood however was good, otherwise this would have been a 0ne star review. Never will come back for Christmas, as they didn't seem to take our concerns or complaint seriously offering 2 pieces of cake free to try and satisfy us... so so disappointing from a five star hotel. 1735129632090 en
5519 Iqbal Anas (miqbalam) 5 nice hotel ..Great Hospitality ... very recommended 1773962116591 en
5520 javier rivero 5 5 star hotel in Surabaya, great location, clean rooms, amazing restaurants.<br>Top top breakfast, wow, starting the day like that is just perfect.<br>Really nice swimming pool surrounded by a beautiful garden.<br>Gym is ok, acceptable to keeping it up.<br>Business areas and a lot of spaces to relax and enjoy. 1716514251796 en
5521 b_chattleya “Mrs. Michaela” 1 The entering gate was confusing, mark or sign for entering the hotel was hard to be seen. I need to turn around again to enter the hotel. The parking lot is small and limited, and the parking ticket was like a cheap wholesale store.<br>The service at front desk lobby makes me waited for so long (more like 30 mins without any progress).<br>The room wasn't clean enough because my husband start sneezing caused by the dust, and the room was not soundproof, any sound from the road and the mosque around can be heard clearly and loudly.<br>When i complained about that, the hotel didn't fix it immediately and didn't give us any compliments.<br>I'm not recommend this hotel for whoever stays here for a long time like us. 1737547096460 en
5522 RIN 5 Room is spacious, clean and very comfortable. They provide you a welcome cake on the table the first day of you checked in and it's good. They have iron, ironing board, hairdryer and bathrobes. Too bad the tub is not in its best condition anymore, the drain is broken so you can't have a full level of water there if you want to use it.<br>The menu on the breakfast was also gold, it has bunch of varieties you can taste. Even though I only ended up taking basic menu's, but it's nice to see. 1698816146674 en
5523 Steph S 5 JW Marriott Hotel Surabaya it said in a very good location beside one of the biggest shopping centers. There’s a shuttle service from the hotel to the shopping center.<br>The view at night from the hotel rooms are awesome. At Dinner there’s a very good spread off different Indonesian food. The staff were very friendly and and always smiling and greeting us. we had a wonderful day there and will always come back 😊👍🏽 1716674374530 en
5524 Geoffrey Simms 1 Beds are horrible, everything is old - really old. food services all have bad music that is far TOO loud playing, i ask for fresh baked goods from the deli and all they could should was day old bread.<br><br>i really dont know how anyone could praise this hotel. it is definitely NOT Marriott quality. 1715478924008 en
5525 steven Tanda Putra 5 Actually I did not stay overnight this time.<br>But, I had an experience few years ago. I did not drop any review at that time, then I think it is still valid.<br><br>Well, I visited JW-Marriot again for checking out the Pavilion Restaurant for my wedding event at the Q4 of 2025. After walking had meeting with the sales and walking around the hotel, my friend and I sat down at the lobby bar waiting time before we left for another meeting.<br><br>The atmosphere of the lobby is nice, it’s relative quiet, so it can be used for a small meeting with client or friend.<br>Coffee was good as well =) 1739107521969 en
5526 Denies Axel 5 Our stay at JW Marriott Surabaya was nothing short of spectacular! This is hands down the best 5-star hotel experience we've ever had. We chose this hotel for a staycation, and it completely exceeded our expectations.<br><br>The rooms are fantastic—spacious, spotless, and impeccably maintained. The hotel's prime location in the heart of the city, near Tunjungan Plaza, made everything so convenient.<br>The facilities are top-notch, and the culinary experiences are simply divine.<br>What truly made our stay unforgettable was the friendly and exceptionally well-trained staff.<br><br>Special shoutouts to Pak Wachid in the breakfast/restaurant area, Pak Sigit the Chef, and Pak Tulus the concierge for their outstanding service.<br><br>Overall, it was a lovely stay, and hope we have an opportunity again to come back to Surabaya and stay at this hotel again. 1735964725577 en
5527 Maximus Prasetyo - 8C 5 Good strategic location near the surabaya city centre.<br>Close to many malls such as tunjungan plaza and other attractions.<br>Amazing service and rooms. 1757503383377 en
5528 Настасия Полищук 5 I stayed for a couple of nights at this wonderful hotel! I can't express in words how amazing those two days were! I especially remember the incredibly soft airy beds (I slept like I was on a cloud) and the kindest staff - Wahid Abdul took care of us every breakfast, very kind, helpful and friendly, he always got up out mood! 1731837917141 en
5529 Putri Rasyid 5 We stayed in junior suite room, the hotel entrance looks super old fashioned, i think they need to renovate seriously. What makes me amazed the fact that their staffs are mostly seniors not really like a five star hotel in common. For that, i salute because they respect and keep their workers from a long time. The staffs are really friendly and responsive. One time i asked the staff to clean my room again since i have asthma and sensitive to their room mat, he came many times to make sure that everything is fine (i am sorry i forgot his name), kids club were great , they accompanied my kids to play ( thanks to Reza and Maya), they even give my kids t-shirt from Jw marriot. The BF has many variations , staffs are responsive to any your request. Old fashioned but they still keep their standart as five stars hotel. We will surely come back again. 1731583061734 en
5530 Renand Arteja 5 The JW Marriott Surabaya is a great choice for travelers seeking a convenient and comfortable stay. It boasts a prime location in the heart of the city. While the hotel offers timeless elegance in a well-maintained setting, don't expect ultra-modern decor. Room was great, clean and spacious. The true star of the show is the service - the attentive and helpful staff go the extra mile to ensure a pleasant stay. Just be aware that parking lot not directly connected to the hotel (no basement too), so a short walk to the lobby might be necessary. 1712656890442 en
5531 Ghumi Asvatham 5 Funtastic Stay and Great Hospitality !<br><br>Room was spacious and super clean, high tech with stunning view.<br>Meet ur Executive Chef during breakfast Mr. Rio Abednego, what a humble man with good personality.<br><br>Great hospitality Marriot !<br>Will definately come back !! 1751517471318 en
5532 Justin Kawagoe 5 Had a great stay with JWM Surabaya, the staff were incredible with their promptness and hospitality. I truly appreciate the efforts the housekeeping took and am very grateful to them. Though the decor and furnishings look dated, the hotel is kept impeccably clean and in pristine condition. It is a short walk away from TP, and there is an hourly shuttle available from the hotel too which makes it extremely convenient. I will be back to stay here again on my next trip to Surabaya. Thank you to Afdilla, Ujang, Alex and Tapah for your service! 1742111009461 en
5533 Dr. Faisal Kabir 5 I am pleased to write the review of my pleasant stay at the JW Marriot in Surabaya.<br>The nicest part for me was their food, so that's a plus. I really appreciate it. The staff was helpful and pleasant.<br>The room suffers from inadequate ventilation, unfortunately. I think they should check whether all the amenities have been provided since I didn't find the razor. Being a foreigner, I had to visit the convenience store and buy it myself. Although it may seem trivial, it is critical to a guests from other countries. 1701073724164 en
5534 Jennifer Lie 5 Pak Feri was really kind and helpful with us during our stay. He always offered us for anything we needed and got them fast.<br>Thank you for your kindness! 1752549074331 en
5535 John Towning 5 A special thanks to Johan at breakfast, Sujito and his friend for room service, who looked after us while we were staying at the hotel. All the staff were excellent but these people mentioned sprung to my mind.<br>Breakfast was the best I have had in Indonesia which came with good variations and different tastes to try using good quality food.<br>For sure the price for the room is slightly higher than the other hotels but this price comes with a high quality and standard which is well worth the price. For sure we will return when visiting Surabaya. Thank you. 1703485415406 en
5536 Anis K Niswati 5 Last weekend, I had a great stay in the hotel. The hotel has a very excellent room, service, amenities, and delicious food. The air conditioner is so good, we were freezing. Unfortunately, we couldn't seek refuge because the blanket didn't give any warmth. I also was disappointed when the amenities weren't fully replenished for my second night stay. 1698076842466 en
5537 Aurelius Evan 5 classic 5 star hotel in surabaya, service was top notch.<br>famous for their restaurant, the breakfast was unlike any other. all dishes were of high quality ingredients made by professional chefs. definitely recommend for the high end budget. 1707373257751 en
5538 Eunice Berta Mahendrani Pardede 5 Great location & service.<br>The breakfast was decent, but we found the variety a bit limited. It would have been nice to see more options. 1747552837874 en
5539 Rachman Yanuar 5 My favourite hotel when I was in Surabaya, JW Marriot. Always want to stay here when on vacation or business, the friendly staff is generally a 5-star hotel, the food is very delicious and perfect in the banquet. And the most favourite is the view of the green open area and pool. The best laah 1739005260338 en
5540 Dennis Keller 4 Overall very nice. Rooms are spacious and very affordable. We stayed at the 1 bedroom suite, with great views over the city. Given covid and reduced capacity the executive lounge was closed and instead at the lobby lounge. It gets a bit busy there in the evenings, and unfortunately quite smokey.<br>The pool area is relaxing, green and nice. It would have been perfect if there was a bar, or at least a service to order drinks/snacks.<br>Everyone is very friendly, and service overall was good. On one day the internet was very slow. Called to ask and was ensured the staff would check with the technician and call back. I also asked about spa services and the Platinum benefits, and after being on the phone waiting loop for 5 minutes I hung up. Never received a call back. No big deal, but I'd expect attention to detail at a 5 star property, and at least basic service such as calling back when you say you call back.<br>Room is very comfortable and clean. Overall the hotel feels a bit old.<br>I was very surprised the the valet parking was charged at a fee for hotel guests. Perhaps consider making that complementary, at the very least for Gold/Platinum members? 1600600979280
5541 Matthew Kumar 5 Fantastic service by the team! Marriot status recognition is excellent. Lounge is one of the best in terms of quality of food and spread. Good location, walking distance to the mall. 1741192326646 en
5542 dewi ayu 1 JW Marriott only in name. This hotel is indeed nice and luxurious, but for its cleanliness I was very disappointed.<br><br>Why is that, one time I ate there with friends. There were lots of flies in the buffet area, even though this hotel was famous for its good service but it became bad because the waiters didn't pay attention to cleanliness.<br><br>Why doesn't this 5 star hotel pay attention to details for service and cleanliness, including food.<br><br>I am very disappointed with this incident, I hope that in the future the hotel can improve the quality of service and cleanliness. 1693576749095 en
5543 R. 4 Stayed here for 2 nights just to check out another hotel in Surabaya and it was nice but very crowded. Rooms and decor is gorgeous though! After staying at Westin for 4 nights, this felt slightly short on quality of food and service like sushi has no fish on top. Lounge was very busy and pool was packed. Nice but prefer to stay in Westin next time. 1696281240946 en
5544 Romario Kusno 5 The JW Marriott Surabaya offers a perfect blend of luxury, comfort, and exceptional hospitality, making it one of the finest accommodations in East Java. The location is very strategic in the heart of Surabaya city centre.<br><br>The hotel exudes timeless elegance, with a beautifully designed lobby that welcomes you with warm lighting and luxurious décor. The room are spacious, tastefully decorated, and equipped with modern amenities, ensuring maximum comfort. Shoutout to the views of the city skyline from higher floors are breathtaking, adding a special touch to your stay. Thank you so much for upgrading my stay as Titanium bonvoy member to 1 bedroom residential suite, I feel very appreciated.<br><br>Pavilion Restaurant: The breakfast spread is particularly noteworthy, featuring a mix of local delicacies like Soto Ayam and international classics.<br><br>The outdoor pool area is a relaxing oasis, perfect for unwinding after a busy day. The fitness center is well-equipped, and the spa offers rejuvenating treatments, great facilities such as sauna & steam room, and a hot jacuzzi.<br><br>The staff at JW Marriott Surabaya go above and beyond to ensure a memorable stay. They informed me through Whatsapp a few days before the stay. Special thanks for Geovanny and all staff at Executive Lounge during the evening cocktail & afternoon tea session !<br><br>Highlights:<br>1. Luxurious accommodations with excellent amenities.<br>2. Convenient central location.<br>3. Attentive and personalized service. 1737522666549 en
5545 jared lee 5 One of the very good hotel at Surabaya with excellent facilities. Used to have Sales Events at the function rooms.. And the hotel room is luxurious, clean and definitely comfortable. Great staff attitude with friendly smiles and courteous welcome from the reception. High commends to the housekeeping staff too.<br>Breakfast - wide assortment and DELICIOUS!!! 1562464094782
5546 filri 5 Located in the heart of Surabaya city, so it's easy to go around. Service is great, all staff are nice and helpfull, just 2 hours after check in room service staff came to the room to check wether we any issue with the room or need any assistance. We went to check the gym area and the kind lady gladly showed us around eventho we were just checking, they have gym, sauna, jacuzzi, kids room.<br><br>Really a great place to stay and will definitely go to this hotel for future travel 1718968710043 en
5547 Stephanie Putri 5 Great location, clean hotel, nice room and high quality breakfast and lunch, superb service especially by the chef, Pak Endra! 1753025724790 en
5548 Bless Airtsu 5 Enjoyed my stay here even its overnite only, Had a massage and it was super good! I can say their massage service is 10/10 , very professional and also skillful..! worth the money! The food are all delicious.. and the staff are all very nice, they always greet you with a wide smile on their faces! they are all very friendly! 1686037470545
5549 Diah Sumarsono 5 I love this hotel.<br>Staff was very attentive. Staying here for two nights with my family (4 adults, 3 children) requested for two interconnecting rooms.<br><br>Rooms were clean with complete amenities.<br><br>Hotel location was within walking distance from the mall, many local eateries and mini market around the hotel.<br><br>Breakfast was awesome, with a good selection of food but I found that service was tad slow especially for coffee/ tea I had to asked twice . I like the ambiance of my breakfast area, bright and spacious.<br><br>During check out, out family was assisted with Tulus. He was very helpful for arranging our luggage and a wheelchair to our car.<br><br>Overall It was really pleasant experience for our family 1577135430386 en
5550 dedy ddy 5 My frequently visited hotel. Price are reasonable. Food at breakfast is good. Location are prime. A bit old room especially the carpet, everything else is fine. Best about the room is the comfort bed and best pillow in town. 1712835436492 en