| 5601 |
Luana Anastasia |
5 |
We spent 4 nights in jw marriot surabaya @ January 6th-10th 2025<br>It was excellent service, nice ambience, great hospitality<br>@ Pavillion restaurant the greeter, waiter, even the chef took inisiative to have chit chat with guest<br>Expecially sir Endra, sir Sigit and sir Tanto they all give the best menu and customized my request of special Rujak Cingur and asem2 salmon<br>The pastries station was fabulous, the sushi station i suggest add sashimi<br>The egg station was excellent and also the barrista gave me hot cappucino to bright up my morning..<br>Absolutely will stay in this place next time<br>Keep the excellent work, highly appreciated |
1737086372887 |
en |
| 5602 |
Ken Guest |
5 |
While I didn't stay there, I attended a function here and it was amazing. Food was great though the portions were a bit small..(for a large Westerner). The setting and organisation were fantastic and the ambience if the hotel is marvelous. I would assume that the service and a stay would be on the same level..... it is a Marriott after all. |
1565615837906 |
|
| 5603 |
Krishnan Ramaswami |
4 |
Good spacious rooms but they look a bit of. The gym is small but good. They have vegetarian options in their dine-in menu and breakfast spread (which was a consideration for me) and the staff are really courteous |
1668304028547 |
en |
| 5604 |
Sarah R. |
5 |
Had a memorable stay. However the check in process was not the quickest and the lobby was so hot (probably due to health protocols, AC is turned off? Not sure.) Requested in room breakfast which came on time. Overall the bed was very comfy and the room was clean. Also I would like to thank Mr. Andrian the executive housekeeper for the little note and also the complimentary cookies during my 2 nights stay. |
1631242841876 |
|
| 5605 |
I_Em TheTraveller |
5 |
Room has an excellent soundproof homey, and specious. Additionally super friendly staff from reception, restaurant, and the wellness team. Kudos for remembering me all the time during my stay at the hotel. The heated whirlpool is amazing. |
1661513729131 |
en |
| 5606 |
Christoph Ametsbichler |
5 |
Amazing place - all about it. Very nearby Surabaya's main street with bars / restaurants, and a large shopping mall right next to it. Loved the pool area with lots of details |
1735448671874 |
en |
| 5607 |
GY K |
5 |
SNA 승인으로 스위트룸에 숙박할 수 있었습니다. 일반적인 스위트룸보다 더 큰 크기로 불편함이 없어 좋았고 수라바야에 얼마 없는 고층건물로 훤히 보이는 시내 전망이 좋았습니다. 직원들의 서비스 태도도 친절했고 음식도 맛있게 먹었습니다. 다음에 다시 오고 싶습니다. |
1679754219364 |
ko |
| 5608 |
Audrey Natalie |
5 |
Room was nice and clean, great facilities and excellent service! family friendly hotel, we had a wonderful time stay here!🫶🏻 |
1743340893623 |
en |
| 5609 |
Jeremiah Tey |
5 |
The hotel has a great grand lobby though a little bit dated and old. Room is spaciously huge though the interior can be quite vintage. Hotel is centrally located and the hotel provide regular shuttle service to the nearby shopping mall - Tunjungan Plaza. It's hands down one of the best hotel in Surabaya. Overall, a pleasant stay! |
1574177557500 |
|
| 5610 |
syarif chandra |
5 |
Feeling the luxury of a 5 star hotel at an affordable price. All you can imagine of what you need from a hotel is available here. The room is so spacious with working desk and a set of sofa. The tv is so big and has a lot of channels for your entertainment. The bathroom is perfect, equipped with shower and bathtub. The swimming pool, the gym, and the live music every night are also available for your enjoyable stay at the hotel. Furthermore, the breakfast is awesome as there's so many choices from traditional to western food served in a large restaurant. Nevertheless, you have to struggle for a parking space especially if there is a wedding reception held in the hotel. Overall, looking forward to having a chance to stay in this hotel again. |
1519537472753 |
|
| 5611 |
ces't Sur Homme |
4 |
Service is good, room a little old. It's one of the first 5 star hotels in Surabaya. Price reasonable when it's having a sale, around 800-900K IDR including breakfast. The Breakfast is one of the best in Surabaya. |
1655178434531 |
|
| 5612 |
Adrian Sihanabun |
5 |
One of the best hotels in Surabaya. You will always find a great sense of hospitality here. Love the breakfast. They serve a wide variety of freshly blended juices according to your liking. Location is gold, you will need less than 10 minutes walk to reach one of the largest shopping mall in town. Overall, I highly recommend this property to one who will spend some time in Surabaya. |
1523704487831 |
|
| 5613 |
The BatBoy |
5 |
It's great, I like the pool |
1785018816748 |
en |
| 5614 |
The Traveling Cow |
4 |
We supposed to stay here for 2 nights but since nothing much to do in Surabaya for us anymore, we cut for only 1 night. The hotel is used to be favourite but now it has run its course for being aged. Personally I think they need to update and renovate the rooms. Carpeting for rooms is a major out of date, parquet vinyl is more practical and less allergen factor. TV is also could be upgraded into Android ones and internet is pretty slow for my need of working remotely. But all of these, they made them up all by a great service, good food (breakfast) and a very loungey vibe swimming pool. |
1644978503856 |
|
| 5615 |
Nurir Rohmah |
5 |
Went here for US Education Fair because I represent one of its booth and always impressive. The lunch and the coffee break is also nice as well. The staffs are all welcoming and very helpful. I'm so impressed with the toilet as well. I think it's important to have clean toilet |
1581705423649 |
|
| 5616 |
Nunu Nayta |
4 |
It's the second we come here, first for bussiness meeting and wedding party. Enjoy for place and the tasted dishes. |
1761053638147 |
en |
| 5617 |
vinawi |
5 |
The hotel gave us a complimentary cake and decorated our room to celebrate my husband's birthday, very cute! to top it all off, the cake was phenomenal! favorite hotel to stay in Surabaya. now there are some kids' activities as well, the kid's club / playroom was very cute, a family friendly hotel! and i had a wonderful time in the executive lounge, the staff were very helpful and friendly. shoutout to Wira, Dita, and Sri at the front desk. the staff at paviliun were very helpful and accommodating. Had a really really good experience here. 10/10!<br>Yes! the room was clean, had a good view of the city as well. |
1682322826445 |
en |
| 5618 |
Hugo Azinheira |
5 |
Ideally located at the heart of Surabaya, the JW Marriott is a well-established hotel, preferred by not only business travelers but also tourists.<br>The common areas and facilities are very well maintained.<br>We did the check-in at the executive lounge and also had the breakfast there.<br>The room was spacious, with a local touch in terms of decoration, and all the usual amenities.<br>Regarding restaurants, there are plenty of options for food: buffet with local food, international, French, Japanese and Chinese.<br>Service, as expected, was perfect: friendly and attentive.<br>Although there is some room for improvement - e.g. the lack of vegetarian options in the restaurants, this is safe choice in Surabaya, delivering comfort an five-stars service. |
1545966522333 |
|
| 5619 |
Sam Nguyễn |
2 |
After 3 days here, I felt really disappointed about the breakfast food here, which is not for tourists who are lucky enough to have fruit to eat.,, and the service staff were not enthusiastic and had unpleasant faces. doesn't seem to welcome customers.. and especially in the evening at the club lounge the waiter's face looks like an assassin, not a hotel employee and the food is very bad and the bread I ate looked like since a few days it's been too hard and the chicken smells like it's been there for a long time., this is definitely an experience at this hotel. don't want to come back again |
1697457961580 |
en |
| 5620 |
Happy Space |
5 |
I stayed at the JW Marriott for 3 nights in May 2024 and it was fabulous. The concierge was superb. They are all very experienced service staff and went all out to help me when I left my glasses in Madura. Amazing service throughout my stay |
1714883688184 |
en |
| 5621 |
Derek Ang |
3 |
First and foremost I would like to thank Karen for making the best effort as well as the lounge team for their hospitality but please allow me to share some of my feedback.<br><br>While the staff have been accommodating and trying their level best but the processes and property is really in need of major overhaul - considering it bears the brand of a JW Marriott, supposedly a level above an ordinary Marriott.<br><br>I had provided feedback that my original room 2408 air-con wasn't really cold despite setting it to the coldest setting. Room was tired and worn out with cracking door frames, lack of charging and power sockets.<br>The room I was being changed to was 2411 which had slightly better temperature setting in the room but was even worse as the curtain bears holes that let the sun in early in the morning and had dirty water pipes that poured out sand and murky water into the bath tub.<br>During check in I was asked if I would be settling my bill and I said sure! But little did I know this meant I was "not allowed" to make purchases at any of the outlets. Despite being a member with a valid credit card used for reservation on my profile and also a fully settled room charges.<br>Uppercut was disappointing as I was served a 2 day old Sauvignon Blanc that was flat and food was also mediocre - prawn that wasn't really fresh (black and slimy) as well as mussels that were not even "opened". But staff was apologetic and friendly, the chef should bear responsibility of the standards being served as it's not the front of house's duty to apologise for poorly cooked food.<br>While the lounge staff was really friendly and hardworking, but to be served Bloody Mary only on the first day but be told that it was not available was quite disappointing for an executive lounge.<br><br>All in all, staff are genuinely the redeeming factor of the hotel. But the Management and the leadership team really need to wake up and start to work in making the hotel a JW and not just your everyday "Marriott" which is already a compliment. Because it's actually way below the standard of even a Marriott brand hotel.<br><br>All in all, an absolutely disappointment of a JW Marriott and to be honest I should have stayed at the Sheraton instead. |
1711862627193 |
en |
| 5622 |
Novi Indah Setiowati |
5 |
awesome experience! this hotel buffet menu superb, the new pavilion ambience very lovely. check in and checkout process was quite fast. all their staff was helpful, and you will find waterfall with large ship when you enter this hotel. |
1543557188290 |
|
| 5623 |
niwseir llewhcar |
5 |
Lives up to its reputation. Good service and generous amenities in room. The room and bathroom are spacious and comfy. Room's ambience is perfect for ideal sleep. Pleasant and vibrant breakfast included to kick start your day ahead! |
1501867262066 |
|
| 5624 |
Timothy Moffitt |
5 |
10 day business trip. Hotel was presented very well. Clean and styled. Staff were very friendly particularly those in the executive lounge - very friendly, helpful and welcoming. Rooms were clean, modern and well kept. Nice pool and gym. Good restaurants. |
1476652920424 |
|
| 5625 |
Sheralyn_jd |
2 |
Did not make up room!! We had put the make up room sign and left rather early that day but they did not make the room, told the front desk about it and the guy had just said, you want me to make the room now and never apologised!! Rooms really need to be renovated, very outdated and old rooms with musky smell, stained sheets and curtains, bathtub felt old and dirty too, i don't understand the high rating at all, will never return. |
1725294708143 |
en |
| 5626 |
febi ramadhani |
5 |
I would say this is the senior 5 stars hotel with best service. All the amenities were complete and clean. But the windows surely need to be cleaned so i can clearly see the outside. For the breakfast the food stall were perfect 💖 |
1671512992458 |
en |
| 5627 |
Rob van Temmen |
3 |
Hotel is a bit outdated.<br>Because of that the isolation is not as good as it should be.<br>All the mosques around the hotel will wake you up at 3:30 and keep you awake till 4:30.<br>It is really, really loud.<br>I had my room at the 20st floor, bur good hear everything from the street.<br>Staff is Very friendly |
1678579751225 |
en |
| 5628 |
Fajar Adriyanto |
5 |
The best Hotel in center of Surabaya city, with comfort room and nice view to the town.<br>Very helpful and friendly crew.<br>Strategist location, near the most popular place, Tunjungan street.<br><br>Good taste and healthy foods and drinks.<br>I loved stay here |
1561856684906 |
|
| 5629 |
Cy Indrawati |
5 |
Love this hotel so much!! Nice comfortable beds, clean environment. The best thing about this hotel is their breakfast time. They have so many varieties, you can almost find anything you want. Definitely will stay here again someday in the future. |
1590849569356 |
|
| 5630 |
Mariah Seliriana |
5 |
Recommended hotel, very comfortable, clean and excellent. I can't hardly wait for Breakfast, French toast very delicious. Also, main course, Asian, western, and traditions food so "yummy". You can order fresh juice and cappucino or coffee latte. In front of hotel you can find rawon restaurant, "rawon setan". Location ia good for your businessman affair. Nice and helpful staff |
1550804583482 |
|
| 5631 |
My Family Channel |
5 |
Located in the heart of Surabaya. Close to Tunjungan Plaza and many food to try across the hotel. The breakfast was exquisit. Many kind of food origin. Asian, western, Indonesian, japanese. There was even ice cream. There was tanamera Coffee if you want single/double shot espresso. The service was great. In the morning, the housekeeping staff will come to your door and ask if you need anything. Best hotel i've ever stayed in. Very recommended |
1696739225848 |
en |
| 5632 |
Imma Mutmainah |
5 |
Accessible and luxurious. The banquet is so delicious and the staffs are so nice. Near mall so can hang out to kill time. The interior design is so beautiful. The ballroom is huge. The security is so friendly. The real definition of 5 stars hotel 👍 |
1560179634495 |
|
| 5633 |
Falla Gema |
1 |
Disappointed !!!!<br><br>Luxurious hotel with complete facilities but very dirty, lots of cockroaches in the toilet, lots of cockroaches made me uncomfortable visiting this hotel again.<br><br>Please maintain cleanliness, so that there are no smelly animals such as cockroaches in the toilets of this 5 star hotel.<br><br>just opened the toilet door, cockroaches appeared on the floor, so I stepped on the cockroaches, my shoes smelled bad, even though I was going to a meeting<br><br>I give 1 star for the JW MARRIOT SURABAYA👎 |
1693805962233 |
en |
| 5634 |
Thomas Killinger |
5 |
Nice hotel with good platinum recognition. Nothing to complain about service or amenities. Only the food quality in executive lounge is below SPG Level. Everywhere friendly, helpful and knowledgeable staff who try to make the visit nice. Only a special check inn for Platinum members missing. |
1538252784358 |
|
| 5635 |
Eza Snel |
5 |
clean hotel and friendly staff. 10 days at this hotel I never felt bored with the breakfast menu offered. It has a very large swimming pool and a beautiful garden. with a classic room model and being in the center of Surabaya, it makes me happy if I want to walk to find food.<br><br>For more info, contact me on Instagram @eza.snel |
1625803464303 |
en |
| 5636 |
Merih Wong |
2 |
Really sorry to write this review. Very old hotel. Was so surprising me when go into the bath room, there were some dirt in the bath tub. Bath room is very old not renovated yet. The fridge not work was so warm and bad smell. On the sofa chairs there is stain like blood. Hair dryer is very old . |
1635557424876 |
en |
| 5637 |
Fikri C |
5 |
Very good hotel. Have a good variety of healthy food (I like the dim sum corner), bed and pillow is very good (I like a bit soft and large pillows). Location is near city center. Room ambiance (executive rooms) and view can see surrounding of Surabaya. |
1519354979646 |
|
| 5638 |
James Sumawi |
1 |
Do not worth take the breakfast at this hotel, they service is so bad. They offer coffee but it never comes out unless you ask it again.<br>When it came to clear out empty plates they was so quick nevertheless guests were done eating. |
1662083345332 |
en |
| 5639 |
weny junita |
5 |
Booked on new year eve. Very crowded. Came around 3 pm for check in. Lot of guests wait for room. Thankfully our room was ready. I got room 717. City view (embong malang street), best view. Pool is quite small, but they have coaches stand by also have some pool toys for children. Breakfast was moved in ballroom. Nice hotel. Definitely recommended. Will be back for sure. |
1672531230185 |
en |
| 5640 |
Irma Rahmawati |
5 |
Very good services & friendly staffs.. many thanks to ibu Sri at guest reception, mas Nuril & mas Fathur who cleans my room.. will come back to stay here definitely…<br>Breakfast menus are very variative & delicious .. great stay |
1720253282117 |
en |
| 5641 |
CMChina遣使會 |
3 |
Asking about spa, the receptionist said will pass to the spa. Wait so long someone picked up said how do i help you. I said what time is spa closed. He said will pass to the other person. The person said, how would i help you? Then i said...nothing. the worse, during the breakfast, asked the waitress to refill my coffee, there were three different waitress came, and asked again what do you want? I said i was waiting for 15 minutes for coffee! Its seems i am living in second ✨ hotel rather than 5 Star s. |
1656082565625 |
en |
| 5642 |
William Surya Njoto |
5 |
Luxurious 5 star Hotel with beautiful rooms. Staffs are very well mannered, neat and helpful. Popular place to hold wedding banquet, Birthday party, seminars and business events. Swimming pool is big and satisfying. The Pavillion restaurant inside has stunning interior design. |
1561139547429 |
|
| 5643 |
Yusuf Gunawan |
5 |
The best place to stay or just dine-in in the heart of Surabaya.<br><br>The rate is comparable with the services that they provided for their customers.<br><br>JW Marriott Hotel has a buffet restaurant, lounge restaurant and a small coffee place for you to enjoy.<br><br>It is highly recommended!!!<br><br>Thank you JW Marriott for making our stay memorable. We feel like a king and queen during our stay. |
1540866835351 |
|
| 5644 |
Simone Lykke Vestergaard |
5 |
This hotel lived up to all our expectations. Great pool area!! Only negative was the laundry prices where we were charged the double of one night's sleep (1 load of normal clothes) |
1663983086736 |
en |
| 5645 |
EYP |
4 |
Cozy hotel with luxury touch. But surprisingly it's not that expensive. The breakfast was OK but not that excellent. The restaurant offers so many choices, but sadly The taste it's disappointing, I wish the management can fix that. The all facilities are top notch, specially the lobby coffee place. So chic. |
1551917970904 |
|
| 5646 |
Airna Around The World |
5 |
1. SERVICE : Excellent! Everyone working in this hotel are very polite, friendly and helpful. I can sense how they go all the way out to give their best to the guests. It gave me the feeling like staying in Ritz Carlton where hotel staff is greeting the guests by name. I wonder how they train their photographic memory. They just saw me once and the next they see me again, they already know my name. I’m impressed.<br>Few names I remember and would like to thank : Front desk Mr. Rohmad, Revenue lady : Noor, Gym: Mr. Irfan, Executive Lounge : Mr. Hary.<br>And two more service staff from Pavillon : the lady who remembered that I like Jamu & one young guy with head blangkon.<br><br>2. BUILDING : A very well maintained although not so new property but very clean & you can get basically all that you need when you stay in a hotel.<br><br>3. LOCATION: easy access and in the middle of the city. Malls nearby from hotel & there’s a free shuttle bus to & from hotel to Mall.<br>At night, lots of food just within walking distance from hotel.<br><br>4. PERKS : Being platinum member, I’ve got automatically upgraded to 86m2 suites.<br><br>5. F&B : Pavillion Restaurant : very good breakfast spread from Indonesian, Indian, Japanese & western breakfast includes fresh juices, jamu drinks and milk.<br>Tang Palace : Very good Chinese food.<br>Executive Lounge: spacious and service staff are very friendly. |
1690907087455 |
en |
| 5647 |
Rudi Van den plas |
5 |
Amazing hotel ,we just stay but the exicutuve club deserved 7 stars |
1763544895935 |
en |
| 5648 |
S.R. Nevercry |
5 |
매우 친절하고 필요한 도움등에 대해서 잘 처리를 해준다. 입실전 방에 에어칸도 가동시켜 놓으며 호텔 주위에 갈곳도 많다.<br>최근에 다시 가보고 느낀것은 메리어트 수라바야는 확실히 수라바야에서 제일 좋은 호텔이다. 음식도 괜찮고 직원들은 매우 친절하다. 방에서의 전경도 매우 좋으며 시스템이 매우 잘 되어 있다. 다만 이곳의 경영 상황이 좋지 않은것 같아 아쉽다. |
1615220583827 |
|
| 5649 |
Nico Agusta |
5 |
Here for an IT Product Seminar, so what I know isn't about guest room, but what I'm experienced is their hall which is tidy, clean, good speaker setup, responsive staff. The toilet is clean, and almost all needed hygiene stuff is there. |
1687413342788 |
en |
| 5650 |
Windy Windut |
1 |
The service is unsatisfactory,<br><br>JW Marriott, one of the big hotels in Surabaya, is a 5 star hotel but the service is unsatisfactory, you could even say it’s like a 2 star hotel.<br><br>Not paying attention to the cleanliness of the food, flies perched on the food, not just one of the foods, but several of the foods provided was perched by flies. Not hygienic at all. Is the food not fresh or has it been stored for weeks so flies can land on it? |
1693783439610 |
en |