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JW Marriott Hotel Surabaya

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Menampilkan 5.651 – 5.700 dari 5.745 review   |   50 review/halaman
No Author Rating Review Waktu Language
5651 Yulianto Maliang 4 Christmas time with family, we are having lunch at Tang Restaurant. Its chinesse food restaurant located 2nd floor.<br><br>Today we also back to celebrate friends engagement at Pavilion, thanks to staff with very attentive attention for us since we are bring children too. Food and beverages its a high quality as 5 stars hotel standard. 1700026696352
5652 Shelvy Arifin 4 The hotel that is located in one of the prime area. Love the food, theirJapanese and Chinese restaurant serve best food. The swimming pool is one of the largest.<br><br>The only thing that i don't like is their lobby as they allowing people smoking inside the building. 1633936381728 en
5653 Edwin Timotius Handoyo 5 Great facility and the extra bed was the most comfortable I had so far compare to other hotel that I had stayed before. The wifi sometimes slow but mostly fast all the time. The choices of breakfast not so good maybe because of being affected by pandemic that happened at this time. Very satisfied with the chance to stayed there. 1601186068811
5654 alwi Shihab 5 The location really strategic near with shopping mall. The menu for Iftar is really delicious. They give good hospitality. Recommend if you want to stay in surabaya. 1712597171912 en
5655 Jack R 4 It is an old hotel. Perfect for one or two nights stay and explore the city if Surabaya. We stayed here for a night only and it was okay. Staff at front desk was lovely. Bed was comfortable. Bathroom could probably be improved. 1577986679774
5656 Fostin M 5 Old but clean. Breakfast is okay with plenty varians from traditional Indonesian cuisine to chinese dimsum and continental breakfast. Room is spacious, neat, and our bed set was changed after 2 nights of our stay. Very good service too. I lost my key card, they gave me a new one for free. Pool is large too. Gym, sauna and hot pool inside the changing room were great facilities to enjoy a bit after tiring day. 1542776072257
5657 Ronny Kurniawan 5 Clean room, good food, nice services from the heart to my family. It's a very recommended hotel in Surabaya. 1740191561462 en
5658 Ng Took Tai 5 Had stayed several times and staff were courteously professional. Breakfast is great with excellent healthy spread including fresh juices. Regular free punctual transport to Tunjungan shopping mall is great. Ms Margaretha was very efficient and a great asset of Marriott Surabaya. 1455200773295
5659 Yanuar Albertus 5 JW Marriot should be on your list if you want to celebrate your special day. It provides you with many choices of rooms/places, ranging from a comfy meeting room, a grande ballroom, to a spacious poolside deck.<br><br>The food here is mouthwatering. I've been here for a few times, and the food never fails me. The hotel also provides nice service, with its friendly and helpful staff. 1687696624254 en
5660 Agatha Anggarini 5 Stayed here for a business trip. Would have given 6 stars if i could. Outstanding service and hospitality. They fixed my suitcase without i asked them to do. They made me a cute bunny out of a towel in my room. Little things they did just make you feel like a special guest. Keep up the good work! 1508516476026
5661 Bonny Spencer 5 The building itself is quite old but surprisingly they maintain it very well. Room is clean and spacious, food is delicious and various, staff are friendly and professional. I got a room upgrade and got this whole view of the city upon arrival, thanks 1619144467253
5662 desi indahwaty 5 Good location, spacious room, good service, and very friendly and helpful staf. Free shuttle from hotel to sogo tunjungan plaza every hour at week end. Breakfast has many choices, and fresh juices. Recommend hotel at surabaya. 1668917214059 en
5663 an jl 1 We are usually satisfied with marriott group. However, with the JW marriott Surabaya, we weren't too pleased with it. When we got there, the security, bell boy etc.. they were all busy talking to each other. No one was there to help us, and take our luggage out. Until I had to go to them and asked them to help.<br>We booked 2 rooms connected. When we got in the room, both room smelled so bad, maybe it's the carpet? I don't know what it was, but it had a funny smell.<br>The shower head was filthy.<br>And the rooms were so dark. The reading lights on the side of the beds were all broken, it didn't work at all. My kids said the rooms were so dark, just like in horror movies.<br>I called the concierge to asked if all the rooms had this funny smell and this dark. Apparently yes. About the smell, they said they can spray the room. But we were all in the room already, and it was late. So I declined for them to spray the room. Staying there was very uncomfortable. 1672127275236 en
5664 Michelle 5 We went for breakfast and the one person that stood out was Feri he was super helpful and kind he offered assistance in anything we needed. Highly recommend eating and seeing Feri 1752549082349 en
5665 Joakim Heinolainen 5 I had an excellent stay, big thanks for the attentive and very friendly staff who provided such a good service. Breakfast selection is one of the best. Will return 1731840904191
5666 MyEmail Address 5 My wife and me, we stayed here for four nights. We really enjoyed our stay and are thankfull for the very personalized treatment during breakfast. Also the clean rooms with every day a different towel folded animal were appreciated. A special thank you for ibu Indah and mas Wachdi who gave us a warm welcome every morning. Our next stay in Surabaya will be in Marriott for sure.<br>Nina & Alex 1672378962839 en
5667 Salsa Ahmadi 5 Luxury hotel. I like this hotel because very comportable. Front officer is professional staff. Beautiful bed room and clear bathroom. I like food because delicious. Calm and nice restaurant. All food is yummy. I love fried rice. Every day, i eat fried rice. If you visit to Surabaya city, dont forget stay here. 1561089306302
5668 aldi hutasoit 3 An old 5 star hotel that feels old. Water from bathtub faucet was yellowish (put in glass and was clear it was yellowish) and never turned clear even after running for 15 minutes. DJ at lobby lounge also not very 5 star hotel. Other than that, room was clean, staff very friendly and helpful. Food was great. Would I return? Sure, if it was free. 1516540669603
5669 _Strainer_ 5 Nice place to stay for our business trip with family. Just walk about 500 metres and then you can reach Tunjungan Plaza Mall Surabaya. Near this hotel, you can find out many restaurants. 1697954610331 en
5670 Andrian Hartanto 2 Unpleasant stay at JW Marriott Surabaya<br><br>I stayed at the JW Marriott Hotel Surabaya for a staycation. As far as I remember, I've stayed in this hotel more than 5 times. I arrived at night around almost 11 pm, the check-in process was quick and efficient (probably because it was late at night)<br><br>After that I repeatedly received unpleasant facts about my stay at the JW Marriott Surabaya, here I will explain with points about the unpleasant experience at the JW Marriott Surabaya:<br><br>1. I booked a Deluxe Premium King room, when I entered the room, I'm not sure if the size of the bed was the same as advertised. Despite the size of the bed, the bed was actually very comfortable! This point number one actually didn't bother me too much.<br><br>2. The next day in the morning, I went downstairs to have breakfast and went straight to Pavillion Restaurant on the ground floor to have breakfast, how surprised I was to find out the fact that the breakfast area was moved to the ballroom on the 2nd floor!!! It was a terrible disaster! The ballroom place is very uncomfortable, like eating in a food court rather than in a restaurant.<br><br>3. Breakfast service was very chaotic and terrible because the hotel occupancy was high during the holiday period, and food choices are also not in accordance with 5-star hotel standards. Most of the food provided is Indonesian food because it looks like the hotel is following the theme of Eid celebrations, but a 5-star hotel like the JW Marriott should dominantly provide an international food menu!<br><br>Eggs are not cooked directly at the egg station but cooked in the kitchen (so they are not fresh and the egg cannot be directly requested according to our wishes) while also there are only 3 kinds of fruit in the breakfast. This is not the standard breakfast buffet in a 5-star hotel!<br><br>4. As I mentioned, I arrived at the hotel almost 11 pm after a long trip, so after breakfast, I thought of requesting a late check out to 1 pm so I could rest a little longer because I was very tired.<br><br>When I was at the reception and conveyed my request to a female receptionist who was on duty there, the receptionist very impolitely gave a displeased expression! This is EXTREMELY UNACCEPTABLE!<br><br>If it turns out that your occupancy is indeed high and chance you can't accommodate a late checkout, here's my question: Can't you communicate that to me in a friendly manner?<br><br>If you explain your situation in a friendly manner of course I will understand and cancel my request then will check out at 12 noon!<br><br>I have no words. This hotel is very disappointing, for those of you who are looking for a 5-star hotel in Surabaya to stay I highly recommend you to stay at Shangri-La Hotel Surabaya (for approximately the same price) which has very satisfying service in all aspects, or maybe at The Westin if you're willing to shell out the extra bucks.<br><br>I express my support for JW Marriott Surabaya so that it can improve! The hotel can investigate the unfriendly reception staff and can return the breakfast buffet to the Pavillion Restaurant, if the hotel does have to increase the stay rate to improve service, then that is acceptable too, as of course, the people who stay at the JW Marriott are people who are willing to pay more for excellent service and a pleasant experience.<br><br>I think I still want to give this another chance for this hotel, but definitely, I will avoid staying here during the peak periods as the hotel seems to be overwhelmed to handle numerous guests. 1652174811154 en
5671 Alhussein Marzuk 1 🙄 got a Bible but no Quran in my room even I'm an obvious Muslim, and their restroom aren't suitable to make wudu! guess this hotel got no respect for this country majority 1725171078885 en
5672 arthur janssen 4 Zeer mooi hotel. Erg vriendelijk personeel.<br>Buffet is zeer uitgebreid al mag het Europese eten wat meer vertegenwoordigd worden. Ook ontstaat er verwarring als je als gast verblijft en geen gebruik maakt van ontbijtbuffet maar a la carte wil eten. Had zelf een akkefietje met Marriott maar hoeft in deze recensie niet benoemd te worden. Dit heeft wel een stempel gedrukt op mijn verblijf. 1556430985031
5673 MARIA LELY 1 As a bonvoy member, I planned to check in at JW Marriott Hotel Surabaya. However, the securities did not allow us to came in inside the hotel from the Lobby just because of the vehicle type does not meet with the Hotel's SOP. I really understand that maybe that is part of a 5 star's hotel SOP. Hence, we tried to went inside the hotel from a Loading Dock gate. Then, the securities asked what was the purpose of us doing there, then we answered that we want to stay at the Hotel. They did not believe us just because of the vehicle that we used was a Box. Additionally, the securities smashed the gate when our car was about to enter the Loading Gate.<br><br>What an unfortunate experience here. Did not expect that the service at a 5 star hotel was this bad.<br><br>I hope there workers here could be more polite and respect to the customers not just based on the vehicles type. 1699780048266 en
5674 Freddy David 5 Nice hotel and It is located strategic near to the city centre and along the big mall Tunjugan plaza just with the difference of a wall.<br>It is easy seen from a road with one way direction traffic. The have variety of dishes from different countries. The parking space is big enough on sixth floor and accessibility is quite good for every person.<br>They have a conference room and very friendly staffs.<br>#LetsGuide 1530118335672
5675 Biji naga 5 I would recommend this 5 stars hotel to enjoy a vacation or business trips in Surabaya. Their restaurant has a variety of menus, There are also a bar and lounge.<br><br>You can also rent a room for any event. PROKES ( health protocol ) are also maintained here. 1612606866720
5676 Indrayana Pratama 5 Truly 5-star hotel. Very helpful staff, good location, very good amenities and good food. But, I would like to share some inconvenient experiences:<br>- Surabaya was hot, so did my room. My room coldest by setting was 20 degC. I didn't use my blanket coz of it.<br>- The pillows were not really comfy. Too thin. Although they provided me 4 pillows but honestly not enough.<br>- The TV was not smart TV. I would to do netflix and chill as well in my room<br>Hopefully, JW Marriott could consider and fix the above issues. Looking forward to stay again 1683375197716
5677 Riris Hartanti 5 Quiet and spacious room, clean, tidy and helpful staff. Tasteful and delicious food also. Early renovated swimming pool that time and they allow me to have late check out for I really want to swim, so nice&kind👍lovely place❤ 1508047924492
5678 Muhammad Wildan 5 JW Marriott Surabaya. A hotel with total of 407 rooms including 145 twin bed rooms and 23 Apartments for extended stays. You will find our luxury hotel in the heart of the city's bustling shopping and business district, just minutes away from superb attractions. Elsewhere within the hotel, you can explore 4 signature restaurants on site with various taste from Japanese, Chinese, and French. Outfitted with spacious self-parking space, various numbers of meeting function, and health club facilities including outdoor pool, 24-hour gym, and massage treatment to cater all of your business or leisure needs. The perfect blend of comfort, relaxation, and style is yours to enjoy at the JW Marriott Hotel Surabaya 1537926103242
5679 neha jain 4 Hotel pool area is very appealing and relaxing. The service at the restaurants and bars is really slow. We had to wait almost 40 mins for our food which was basically a simple pasta arabiata. The breakfast spread is vast.. good vegetarian options as well. During breakfast we were well served by Mr Mukti. He took care that everything was vegetarian and suggested good veg options and was very quick with the service .. Room service is very fast. The overall Stay was very good! 1534049974101
5680 VACAYMOOD (Kathrin & Dominik) 5 Das Hotel hats uns definitiv angetan. Die Zimmer sind schön eingerichtet, man hat einen genialen Blick auf die Stadt, sehr nettes Hotelpersonal und die Küche ist sehr gut.<br><br>Liegt direkt in der Innenstadt.<br><br>Sehr komfortabel und schön eingerichtet. Es fehlt an nichts.<br><br>Sehr nettes Personal, die einem alles organisieren (Taxi, Frühstücksbox, etc.).<br><br>Das Frühstücksangebot war genial. Ebenfalls das Abendessen in der Executive Lounge.<br><br>Pool, Fitnessstudio und Wellnesscenter bieten einem einen schönen Aufenthalt. 1546527929276
5681 daniel 3 the services was good. but there were many bads about the place itself, there was a small cockroach on top of the coffee machine in the executive louge, bedbugs in one of the suite sofas, I filled the bath tub and the water was yellow, the carpet was somewhat sticky, some parts of the curtain had stains, and the pillows was itchy. 1636797297828
5682 Astrid Lim 5 Perfect service, great rooms, amazing conference rooms and of course- the pool!!! Located in the middle of the city, just a few hundred metres from Tunjungan Plaza, and there is shuttle every hour to go to the mall. The food is ok too. Recommended. 1526124124009
5683 Saiful Anam 5 It's a 5 star Hotel. They deserve to have the status.<br>The breakfast was good. The staff is also helpful.<br>If you wanna go for street food for your dinner, you will find what you want around the hotel.<br>It's also close to mall. 1540378097019
5684 K S W 4 Built in around 1995, the hotel's location is in the central city of Surabaya and only 700m away from the famous mall Tunjungan Plaza # 1-6. They have shuttle bus service available.<br><br>The hotel preserves the classic 90's hotel era but still looks elegant overall. With wooden based walls and floors dominate the interior design of the hotel.<br><br>However, cleanliness and tidiness of the hotel are still kept in prime condition and well maintained.<br><br>The pavilion buffet offers various Western, local, and Asian selection of menus. While Tang Palace still offers one of the best Chinese cuisine and Imari is considered delicate fine Japanese dining. Also ex Vis a Vis French resto is now changed to newer and more friendlier menu selections. 1669470251613 en
5685 Sugara ST 4 Several times stay here for business trip. The room is comfortable, the pillow are so comfy. Really enjoy the breakfast, esp the traditional food (Tahu Tek). 1696421488698 en
5686 Rara Kartika 5 The restaurant was amazing! The food, the ambience, the service. Nothing I can complain about. The staff were very helpful & thoughtful to my young ones, allowing them to be independent. Thank you so much! 1682132912092
5687 KENZO A 5 Perfect location in Western Surubaya for a nice hotel stay, service made our room every single day, the room was very big and great! Basically nothing was bad, pool and gym were great, great service at both of them, and awesome place to relax in the jacuzzi and the Sauna on the fourth floor, one of the best hotels in Eastern Surubaya! 1669211780500 en
5688 Erick Febrian Prasetyo 3 I stayed here for few hours actually for my cousin's wedding. The venue was okay. The food was awful. I had last event here very long time ago around 4-5 years ago and it has changed so much in terms of food quality. Kindly fix it! 1673198878233 en
5689 Roy I Evendy 5 "A feast for the senses awaits at JW Marriot Surabaya. Indulge in a culinary journey with a wide selection of local and international dishes. Your taste buds will thank you! 😋 #FoodieParadise"<br>"Experience true luxury and sophistication at JW Marriot Surabaya. Every detail has been meticulously crafted to ensure an unforgettable stay. Prepare to be amazed! ✨ #LuxuryLiving"<br><br>#JWMarriotSurabaya #HotelReview #HotelSurabaya #TravelerSurabaya #LuxuryAccommodation #ComfortableStay #SpaciousRooms #CleanEnvironment #BathroomGoals #BathtubExperience #PamperingMyself #RelaxationStation #UnforgettableMoments #FriendlyService #ProfessionalStaff #TravelExperience #TravelMemory #HospitalityIndustry #HotelLifestyle #TravelGoals #VacationMode #ExquisiteStay #MemorableStay #SurabayaCity #IndonesiaTravel #FoodieExperience #LocalCuisine #InternationalMenu #DeliciousFood #HighVolumeHashtags #LongTailHashtags #FoodieParadise #CityViews #LuxuryLiving 1703592944234 en
5690 Andika Pradana Sayogyo 5 The best hotel I've ever been to (so far)..<br>Service was top notch, huge variety of breakfast menu, deep attention to detail by the staff, amazing design for the breakfast restaurant, and quick response to my various queries.<br>For the price you pay, it's totally worth every penny. Thank you JW Marriott Surabaya. 1566878257311
5691 Superdumpling Photos 4 Hotel is as expected for a Mariott chain. Clean, spacious room and great service from the staff.<br>We stayed during the Christmas long weekend so breakfast was very busy, but the staff was able to accommodate the crowd well. However we found the breakfast food to be quite underwhelming. 1545833239426
5692 Sumber Sejahtera 1 The lobby was full with people smoking. Where else can you see this?? Stayed in a suite that has a clogged sink. I was too lazy and tired to report and have it fixed. Also very2 old room. Still using separate mixer between hot and cold water. I would stay somewhere else next time. 1684923257167 en
5693 Fahrizal Ramadhan 5 I booked deluxe premium room for my one-day business trip in Surabaya. The room was spacious; I got one with sofa and work desk, I can do some of my work very comfortably. I love the various type of free tea available in it. The breakfast was amazing, various options of oriental and western foods were there, they also serve several kind of jamu, the javanese traditional beverage. Very healthy, really recommend them! Surely will be back there. 1546951970984
5694 vilas pawar 5 Hotel rooms and area neat and clean. Ambiance also scenic. Having multiple restaurants options. Good option for better stay. 1741883121843 en
5695 Ga Penting 5 Food, customer service, gym, pool, and the other facilities are all true to JW standards. Some of the staffs even remember my name after more than 1 year after my last visit, which was impressive.<br><br>Tips: they make really good, strong cappucino that you can ask at breakfast 1632137792439
5696 Mark Pippin 5 What can you say about a JW Marriott that has not been said. This is a very well run chain and this location is no exception. I’m a gold member, so they upgraded me to a suite room that had a wonderful view of Surabaya. The breakfast has almost anything that you could desire in both western foods, local or regional items. I also had a quick drink in the lobby bar as well as a snack. I had a local Bintang Beer as well as the local Ox Tail soup. Fantastic. 1517290289218
5697 Genta 5 Exquisite Retreat at JW Marriott Surabaya: Unveiling Elegance in the One Bedroom Suite<br><br>My sojourn at the luxurious JW Marriott Surabaya was an immersive experience in opulence, set against the backdrop of the One Bedroom Suite. Secured at a rate of Rp4,187,998, this stay marked a recurrent rendezvous with one of Surabaya's premier hotels, celebrated for its attentive service, impeccable facilities, and gastronomic delights.<br><br>Suite Sophistication:<br>The One Bedroom Suite at JW Marriott Surabaya unfolded as an epitome of luxury. The expansive layout, coupled with tasteful furnishings, offered a retreat imbued with a sense of grandeur. As a returning guest who has explored various room types, the One Bedroom Suite emerged as the pinnacle of my stays in Surabaya.<br><br>Attentive Service Oasis:<br>Throughout my stay, the hallmark of JW Marriott Surabaya was its unwavering commitment to attentive service. The staff's dedication to ensuring a seamless and personalized experience elevated the luxury quotient, creating an environment where every need was anticipated and met.<br><br>Lounge Extravaganza:<br>The hotel's lounge, renowned as the best in Surabaya, became a haven of sophistication. From curated culinary delights to a refined ambiance, the lounge experience surpassed expectations, offering an exclusive space to unwind and savor moments of culinary indulgence.<br><br>Wellness Oasis:<br>JW Marriott Surabaya takes pride in providing the best gym in town, and my experience affirmed this accolade. The state-of-the-art fitness facilities catered to my wellness needs, providing an avenue for rejuvenation. The spa facilities, complementing the overall wellness offering, added a layer of indulgence.<br><br>Recurrent Escapades:<br>As a recurring guest who has traversed through various room types, the One Bedroom Suite stands as a testament to JW Marriott Surabaya's unwavering commitment to providing a superlative experience. The familiarity of returning to this luxurious enclave adds a sense of comfort to each stay.<br><br>Dated Elegance:<br>While the luxury feel is undeniable, some areas of the hotel may convey a slightly dated ambiance. A thoughtful refurbishment could breathe new life into these spaces, ensuring that the elegance of JW Marriott Surabaya remains contemporary.<br><br>Gastronomic Delights:<br>The culinary offerings at JW Marriott Surabaya continued to be a highlight, with a great breakfast spread featuring Indonesian specialties. The diverse menu reflected the rich flavors of the region, ensuring a delightful gastronomic journey.<br><br>In Conclusion:<br>My stay at JW Marriott Surabaya, ensconced in the One Bedroom Suite, was a seamless blend of luxury, attentive service, and unparalleled wellness offerings. From the best lounge in Surabaya to the best gym in town, the hotel continues to uphold its reputation for providing a superlative guest experience. While considerations of dated elegance persist, the overall allure of JW Marriott Surabaya as a refined urban oasis remains undiminished. 1697133326207 en
5698 Elifas Omega Yusufadisyukur 5 Very nice room to have holiday-business trip or just staycation either alone or with family. Smooth and comfort towel. I had swimming pool and garden view which are really relaxing. They use good toothpaste and have a good sandal. Praying mat, iron, and shuttle bus hotel to Tunjungan Plaza are provided. They know very well what a guest wants. Thanks. 1579444488169
5699 Georg Eischen 5 The BEST!<br>Better than any Marriott I have visited stateside. Staff was friendly and helpful in every interaction. The accommodations had a feeling of graceful warmth, more so that other international hotels I have visited in the past.<br>The breakfast buffet was exceptional, including too wide a variety of items to discuss - sorry I did not take photos.<br>Bed was very comfortable; the pillows so good, I plan to get them for home.<br>Bathtub was great for soaking.<br>Price was an incredible value for room and breakfast buffet for 2. Especially if you have a corporate discount rate, you couldn't find a better value. Even the mini-bar was reasonable at 90000 idr for the convenience of a chilled Bintang effortlessly.<br>I recommend the Surabaya Marriott to anyone looking for a place to stay.<br>Generally, I am negative about Marriot's buildings, so it is a significant compliment to Surabaya Marriott that I rate them so highly. 1530675996270
5700 Revenue Manager Royal Kamuela 5 I really love my stay at JW Marriot, the staff are so attentive and very accommodating to my needs. Room is bigger than what I've expected and totally clean. I can't describe how happy I am and felt bad when I had to left back home. The management & staff always trying to expeed their maximum service to best levels. What I really appreciate the most is they share every single information thru paper, and letting all the guest to aware if the late check out not possible at the day without guest need to make first call. Totally admire these services. Sad to leave but will definitely stay at Marriot hotels in the future. 1663690124772 en