| 5701 |
Java Chic |
5 |
Prime location, spacious rooms, great facilities, nice pool esp if we can have a pool view room. The breakfast spread is one of the best breakfast.<br>Die die must try! |
1638948219861 |
|
| 5702 |
arief winanto prakosa |
5 |
Very cozy hotel and great services from their staff. The breakfast was excellent and lots of variety. They have cozy cafe at the lobby and can be use for business or just meet up with your friends. Definitely will go back to this hotel |
1490718097384 |
|
| 5703 |
Nadya Irmawati |
5 |
The service was beyond great. The staffs always smiling and thats really amazing. Thinking about how hard they had work all day yet still smiling while serving us is what moved me. Very neat meeting room. Also great room. Superb🔥🔥🔥 |
1567868847898 |
|
| 5704 |
RAJA HUSSAIN |
3 |
Good hotel for stay. Breakfast spread can be better & crowd management missing. Don’t order in room service food, it’s pathetic ..<br>Room services to not up to mark.<br>Would prefer Sheraton which is close by over this. |
1662145248839 |
|
| 5705 |
Ronny Soeprajogi |
4 |
Old hotel, old rooms but very much well maintained.<br>Great service and buffet breakfast. Much better than Sheraton Surabaya I think. Fresh room interior renovation would bring such a pleasant feeling. |
1575711255658 |
|
| 5706 |
Darryl Loandy |
5 |
Located in the heart of surabaya, nice 5 stars hotel as expected from Marriot group. The service is awesome. Even though sometimes it costs a little high, it is all worth the money |
1705859532216 |
en |
| 5707 |
Abu H |
5 |
Nice luxurious hotel in center city of Surabaya, second biggest city in Indonesia. Everlasting classic style yet high technology. I stayed for business trip.<br>Little bit disappointed since the water was dirty at time I arrived. But it returned to be clean in the night |
1539006290635 |
|
| 5708 |
Kristina Daniati |
5 |
Great experience at JW Marriott Surabaya. Best hotel i've ever been priviledged to stay at. The staff at this property are all great, they never fail, they are my 2nd family at Surabaya.. Every single service are so personally touch, you rock guys!<br>Wish you all the best |
1660910731061 |
en |
| 5709 |
Lia Indriati |
5 |
One of the best 5th star hotel with the large and luxury room. Free wifi and breakfast. Delicious food and comfortable. Large Hall with coffee break available. Place in front of the famous traditional food "Rawon Setan". Accessible. Near by the biggest mall in Surabaya, Tunjungan Plaza. I love this hotel. Thank you for the hospitality 😍😍😍 |
1641036029590 |
|
| 5710 |
Denny Kriwil |
5 |
Great place for staying at the heart of Surabaya. Awesome hospitality, great and well maintained facilities. Really a place worth for. Only downside for me is the food mostly western style. Don't get me wrong the food also good, they're just not for me. |
1487860776675 |
|
| 5711 |
Alfa Almark |
5 |
This hotel should be your first choice if you plan to stay in Surabaya, provided you loaded with money of course. The staff is friendly and have good system. When guests crowding the front desk, suddenly 3 receptionist appeared out of thin air. Great job.<br>There are many amnesties that keep your stay enjoyable. Boomerang shaped pool, sauna, gym, etc etc.<br>If you accustomed to good design, you will appreciate this hotel attention to detail. The half table with mirror in the hall way, the antique-like lamp in the work table, the carving on the wall. Instagram-esque!!! |
1455033757610 |
|
| 5712 |
Herman Pranata |
5 |
The restaurant is quite good,<br>The food taste<br>The view<br>The menu<br><br>I also love the deserts.<br>They are very discipline , if you come at 11:59 AM , they won't open for you ,.then you can start to enjoy the food at 00:00 PM or 12:00 WIB |
1580050082536 |
|
| 5713 |
Ryan Calvin Halim |
5 |
Alwas stay here whenever I come to Surabaya. Always superb exeperience. Spectacular service. Great collection of wine. The gym is also nice. Unfortunately, every time I stay here, the swimming pool is always closed. A really great place to spend your nights. |
1520946685461 |
|
| 5714 |
Robinsar Zevanya |
5 |
This property is conveniently located in the center of Surabaya’s business district. Room was spotlessly clean and food was top notch, as always. Special shout-out to Ms. Puput and Mrs. Dwy for the genuine courtesy, also to Ms. Yulia for making my room nicely. |
1624631165161 |
|
| 5715 |
ana purna |
3 |
five stars for the room, 0 star for the matress and pillows. the matress sank, and the pillows were formless, hurting our necks and body. the location was prime.<br><br>the checkin staff was rather unpleasant. we had to sign a special form authorizing the use of our private info. i asked for what purpose was the info going to be used, but it was not explained in satisfactory manner, and the staff looked impatient. |
1661476475275 |
|
| 5716 |
Wanda Saraswati |
5 |
Everythings here look so glamorous and luxury for my own perspective. The light was so warmth and cozy, interriors of this hotel was so cool! The staff are friendly , but unfortunately I'm not here for staying, just get a seminar from work. So , I'm sorry can't give much details review of this hotel . |
1566575468729 |
|
| 5717 |
Tiur Francisca |
4 |
Nice hotel and good service. Guests are required to wear masks but there is no social distancing officer to ensure that people keep a distance. There are some mosquitos in the restaurant and lobby. There should be pest control to remove the mosquitos. |
1597288964825 |
|
| 5718 |
Yudistira Realeq |
4 |
It's a nice place to stay. Situated at the heart of Surabaya City, nearby the famous Tunjungan street, only 6 minute by feet (my own speed standard, 'tempo di marcia') to Tunjungan Plaza.<br>The room is big, and if you were lucky, you would have the pool view. Having 5 guests elevators with digital security card. The swimming pool is big at 4th level. Also, the free gym for the staying guests, at 4th level. The gym itself has numerous equipments, from "easy way, to hard way".<br>The service? It would not be a good memory if you call the operator, asking to have the 2nd towel (bathing towel), but nobody came to help you solving the problem. There is no system to check a guest birthday, to cross check and arrange some little supruce party.<br>Location? From the heart of Surabaya city, the 2nd largest city in Indonesia, its satisfiying to experience to stay here. |
1659324360012 |
en |
| 5719 |
Jonathan Rynd |
5 |
Nice room, very friendly and helpful staff, worked to assist with our special requests and dealt with issues effectively. The bed was very comfortable, my only complaint was the loud music from a nearby club that lasted until 22.30 and that all the pillows were so soft and mushy they did not support our heads well. |
1530411526257 |
|
| 5720 |
Ika Rachmawati |
5 |
One of the luxurious hotels in Surabaya. The room is wide, comfortable and clean. The staffs are friendly and kind. It located near Tunjungan Plasa, BJ Junction and others shopping center. They serves many variants of menu on their restaurant. Indonesian, Western, Japanese and Italian foods. The room is so modern with automatic lighting and AC control. |
1556291389587 |
|
| 5721 |
Koiii |
5 |
I had breakfast here and there are lots of different food items to choose from. The waiters and waitresses were very kind and polite. The food were also very good. The room felt very luxurious and fancy. Very very nice |
1543668119528 |
|
| 5722 |
應擧 |
5 |
Long long time ago before the Asian Currency Crisis 1997, juts right after the opining of this hotel as The Westin Surabaya, I stayed at Apartment of this this hotel located on the 25th or 24th floor in 1996. It was so nice staff and hotel especially for receptionists. I suppose this quality of services is being continued even now. |
1623410761930 |
|
| 5723 |
Riandy Hermawan |
4 |
Everything was great. However, i have a bad impression during the check in. It took like 15 min just standing in front of the counter. While all the seats were occupied due to some occasion held during the night. Since I dont like crowded place and need to stand too long, Im not fond with the reception. |
1570516774918 |
|
| 5724 |
Triyoga AP. |
5 |
Amazing hotel with amazing hospitality. Good internet access, huge ballroom, nice room. Their staff was incredibly good. Especially the banquet in ballroom. Thanks for your fast respond and services. The food was very nice. A lot of option, a lot of menus. Thanks |
1557901417760 |
|
| 5725 |
Alfreda Effie |
4 |
It is a good place overall, concluding for my previous visits and stay<br><br>But once, I was just not very satisfied with the front office service, I tried to send some packages for a guest, but they just asked me to call over the public telephone around the lobby area. Was it too much to expect them to call the guest's room for us?<br><br>Was it because I didnt dress up like 5 stars guest? Cmiiw |
1511588314937 |
|
| 5726 |
Erlin Zheng |
5 |
Had a pleasant stay during my trip in this property. Location is strategic . The staff were all attentive, polite and willing to help . |
1722068164091 |
en |
| 5727 |
Kodie U.S |
5 |
One of the only 5 star luxury hotels in the city with extremely comfort rooms and finest guest service I have offered. Central location and well maintained public facilities including the roof top garden, pool, restaurant & pastry cafe with modern and luxury furnitures. |
1604127585152 |
|
| 5728 |
ella damayanthi |
5 |
Ecexellent. The crews, rooms... especially Breakfast Buffet ❤️ |
1777513820959 |
en |
| 5729 |
Kencella |
3 |
The beds were in horrible shape and the rooms clearly show their age. Although this is still one of the best hotels for dining. |
1710678502245 |
en |
| 5730 |
Yuliana S |
2 |
Stayed there for an event. We arrived at the lobby before the scheduled time and informed the event organiser straight away but had to wait for ~ 1 hour for the bus to the venue. Since we had an early morning flight the next day, we requested to leave the venue earlier and they made us the last guests to leave for the day. Not recommended as they don't appreciate your time. |
1545194486583 |
|
| 5731 |
Monica |
4 |
This is quite an old hotel. Staying in the suite room. The room was clean, big & quite modern. Amenities were finally changed to a better ine. The breakfast area was also newly renovated. Food & service was good. |
1573554710714 |
|
| 5732 |
Mutiara Andika |
4 |
The room and breakfast are outstanding compare to other hotels. However, the health protocol of COVID-19 quite not implemented in restaurants, no physical distancing or crowds restriction. For you who's paranoid of crowd should avoid breakfast at the restaurants. |
1618058254041 |
|
| 5733 |
Riko Shin |
5 |
the best stay-cation i've ever had! all shinny clean room, awesome front staff, kind waiters, it's a complete package! the only minus are : the staff for greeting people? (what's that called? not bellboy.. the bellboy that opening the doors are kind and all smiles. the girl one that supposed to greet you in the lobby) wow.. unbelievable.. when i ask the direction for receptionist, she's just walk away. didn't even answer my question.(well at that times there are event at the hotel. and everyone dressing nice and fancy. i just wearing plain polo shirt and worn-out jeans) but did that girl just assumed that i can't afford the room? how dare! the nerve! well i can ignore that unpleasant one. because the hotel are just A-wesome! thank you! |
1582456487149 |
|
| 5734 |
Yan Yulius |
5 |
It deserve 5 stars..never been here and we spent a night during new year eve 2021 for promo price. The service and the quality is 5 stars. When you are in the hotel you dont feel like you're in city center. We had sintky bedsheet and we reported to the reception, they apologize, changed the bedsheet immediately and gave us more aminities. We definietely come back for regular stay in this hotel. Thank you Marriot |
1609596048758 |
|
| 5735 |
BJ |
5 |
Luxurious hotel. Must try the breakfast. The waffle is so tasty. I tried the drink that the waiter offered me. It is some kind of mixture between cucumber, lemongrass, ginger and else...so fresh and unique taste. I like it |
1522834942531 |
|
| 5736 |
Fabio Talukder |
1 |
My boxer got stolen second day from my room. They didn't let us enter in the restrurent for breakfast just because we were a bit late we still had 20min left but they said they are closing.worse service. The elevator door got closed on my wife they dont do service or renovation. Never go there. Money rip off. They just want your money. |
1567328968897 |
en |
| 5737 |
Ryan Kim |
3 |
5 starts hotel in Surabaya, The rooms were good. But the whole building was old. The staff was friendly. The location was a minute walk from the mall. |
1704929465489 |
en |
| 5738 |
M Nurwiseso Wibisono |
5 |
One of the most comfortable place to stay while in surabaya. This place is easy to reach, and close to alot of places. Practically few minutes to reach Tunjungan Plaza by car. And Rawon Setan (one of the best rawon resto around surabaya) is only across the road.<br><br>The breakfast buffet has alot of tasty options from sweet to savory. And the hotel is in compliance with covid19 protocol.<br><br>The staff is so kind we were offered to have a connecting room even tho we didn't request. The room is spacious and nothing really changed (which is nice)<br><br>Recommended to stay here if you are visiting surabaya |
1631096258465 |
|
| 5739 |
Edhie RAHMAT |
4 |
This is old, but good located 5 star hotel, beat business and shopping malls. Clean room with coffee maker and 42 inch LCD TV. Comfort bed. My bad complain is that they mix smokers and non smokers in the same restaurant. This is against the right of health |
1505435082709 |
|
| 5740 |
Saka Adjie |
5 |
One of the most luxurious hotel in East Java.<br><br>Suitable for either profesional occasion ,family trip, any kind of large event, or even an marrage reception. This hotel has everything that you could possibly needs and it definitely don't dissapoint your expectation of an 5-stars hotel.<br><br>Let's start on the lobby. You definitely get a 5-stars sensation immediately the moment you step foot on the lobby its cintained everything that you expected for 5-star hotel (marble floor, artsy painting, some obscure ancient vase and dinner tool from long long ago,etc).<br><br>Fast forward to the room. The size of the room definitely make others hotel rooms feels like a coffin (not mentioning hotels that their rooms literally have the same size of a coffin). The entire floor also already been covered by a very fluffy carpet. What i see as a selling point of this hotel is the furniture, it has that you maybe called business table and business chair (have a roller) that may support you for proffesional occasion and a very comfy sofa with an extra tavle on the front of it that definitely support you for family trip. Last but not least.... the bathroom. What so special about the bathroom is it has a separated bathtub and shower room which is become my charm point remembering that nost of the hotels aren't using bathtub anymore in their bathroom for the sake of spacesaving. Overall i enjoy this room even if its only for one night.<br><br>There is some aspect that i can talk about, but it will take too many time to write it (and become a book) so thats the only things that i will tell you on this reviews. So i can wait on my next occasion visit this hotel again. |
1582450346522 |
|
| 5741 |
Sulis Tomo |
5 |
The best hotel in Indonesia |
1783166153136 |
en |
| 5742 |
chris soh |
5 |
Amazing hospitality right from the start. It was our 20th anniversary and what a surprise we received upon check in, we have been upgraded. Counter staff are all very prompt and polite to queries. At breakfast today, 04 Nov 2022, we encounter Dany, who is a part of the restaurant crew. He presented to us the drink of traditional Jamu and we have the most lovely conversation with him on the places of interest in Surabaya. Dany has certainly made our day and shown us what hospitality JW Mariott have. Also not forgetting Andrian and housekeeping team for the nice welcome note and superb clean room. Thank you all at JW Mariott for this great experience. We will return. |
1667533024833 |
|
| 5743 |
AB PS |
1 |
We went to Imari for dinner. The sashimi fish meats are old. The cuts are not perfect slim and fat. The octopus is very chewy. Grilled salmon is very old steak. We ordered 12 different cuts of sashimi and the waiting staff said it is too much for a couple but we know our appetite and we could not finish due to the taste. Anyway Thanks for the service staff. They are wonderful. |
1582037169420 |
|
| 5744 |
Zukifli Abdullah |
1 |
No proper PPKM level 1 being practice even after talking to the manager. Group of foreigners freely walking at hotel lobby without mask . Manager Irawan don't take it seriously. Bad front office staff. |
1660747939584 |
en |
| 5745 |
Falconi Shelby |
5 |
Best hotel I've ever stayed in surabaya, service, food room is awesome<br>I've stayed here more than a month<br>Executive lounge is the best place for meeting, work and food very special there with special service also |
1689612533952 |
en |