| 851 |
Indra kwan |
3 |
Akan saya beri penjelasan kenapa saya kasih nilai total keseluruhan dari hotel berkelas ini hanya 3 bintang.<br>Untuk lokasi gak perlu diragukan, pusat nya kota bisa kemall senayan city dengan nyebrang, turun hotel pun langsung mall.<br>Layanan masalah ac dikamar 7051 bermasalah saat kartu dicabut langsung susah dingin lagi, tapi petugas langsung datang, maka diberi 3 bintang.<br>Kamar sebenarnya bagus tapi kamar mandi begenang, jadi untuk kamar diberi 1 bintang.<br>Semoga bermanfaat untuk para treveler. I will explain why I give the total value of this classy hotel only 3 stars.<br>For the location there is no doubt, the center of the city can be kemall senayan city by crossing, down the hotel and directly mall.<br>The AC problem service in room 7051 was problematic when the card was removed immediately difficult to cool again, but the officer immediately came, then given 3 stars, |
1783522115891 |
id |
| 852 |
Indaryani Arifin |
5 |
Lobby nya asyik dipake nunggu atau nerima tamu, ada welcome drink, and.. healthy food, rebusan ubi & pisang.<br>Kbetulan aku gak nginap & ktemu teman yg nginap di lobby nya ajaah 👍👍 |
1782581213720 |
id |
| 853 |
Irma Fitriyani |
5 |
Lokasi strategis sekali, di dalam mall, bersebelahan dengan mall juga. Di bagian depan juga ada mcd. Banyak starling atau penjual kopi keliling disekitarnya. Receptionist ramah, kamar bersih, toilet & bathroom bersih. Siaran tv juga beragam. Sayang sekali tidak sempat coba sarapannya. Lokasi dekat juga dengan gbk jadi cocok utk yg suka jogging, olahraga atau ada event disana krn lokasi yg dekat.<br>Sayang sekali utk kamar harga 1jt sekian per malam nya tidak ada jendela utk lihat view sekitar. Dapat kamar paling pojok sehingga koneksi wifi nya tidak bisa digunakan. Colokan listrik dekat bed agak goyang sehingga harus diganjal supaya bisa charge hp. Tapi no problem, next pasti berkunjung kembali 😊 |
1753716522879 |
id |
| 854 |
John Paul Mendoza |
4 |
Stayed here for 5 nights.<br><br>Location is good because it is close to 2 big malls Plaza Senayan and Senayan City. It is also near JCC.<br>The lower floors of the hotel is a mall. The elevator is shared with the mall also. The hotel does not have a pool or gym in it.<br><br>The room is quite spacious. The airconditioning unit and TV is working well. Sadly there is no mini fridge. The room has no windows. There is a cabinet woth lots of hangers for your clothes. There are only two mini tables.<br><br>Basic ammenities like water, tea, and coffee are provided and room keeping is done daily. Towels are changed daily although those towels are mostly thin and old.<br><br>The bathroom is big. Ammenities like soap, toothbrush, etc. are provided.<br><br>Breakfast is served at the restaurant in the first floor from 6am to 10am. There many choices to choose from. Generally the dishes tasted good. |
1787413333088 |
en |
| 855 |
YAZUAKI |
5 |
Anda boleh merokok di lantai 8. Pancuran airnya tidak terlalu deras, tetapi semua stafnya ramah. Ada karaoke di lantai 5. |
1776299161846 |
ms |
| 856 |
Iman Sutantio |
5 |
Recommend hotel for business and shopping. With comfort room and spacious room. Very near senayan city and plaza senayan. Will come back again! |
1774769140461 |
en |
| 857 |
candrasver |
3 |
Winning for spacious rooms, delicious foods, and services from one woman at receptionist lobby when we're checking in and checking out and the staff that showed us our room.<br><br>Please increase the services of the restaurant staff. People wanted to be welcome with a smile, not a frowning face. |
1757217890869 |
en |
| 858 |
Tai Beng Hai |
5 |
The hotel was strategically located with many shopping mall within walking distance. Our Thailand hockey team was very comfortable stay with the clean and spacious room. The breakfast was good with many choice. The competition venue was also<br>near by.<br><br>The hotel staff was very friendly and helpful during our stay. Special mention to Mr Argil the sales manager for taking care of our group stay. |
1745812711307 |
en |
| 859 |
Marcos Renato R Araujo |
5 |
Cama confortável, chuveiro muito bom, estilo clássico, ar condicionado silencioso. Único inconveniente: quarto não possui janelas. |
1767505097544 |
pt |
| 860 |
Asean Takahashi |
4 |
壁から伝わるカラオケが気になりましたが、お値打ちホテルなので満足です。朝食も美味しかったです。 |
1771378347411 |
ja |
| 861 |
A chan |
4 |
ホテルの立地はとてもいい！<br>隣はPlaza Senayan、向かい側はSenayan Cityがある。<br><br>ホテルはSTC Senayanという小さいモールの中にあり、モールのメインロビーから入るとホテルの場所を特定するが難しかった。出来ればホテルロビーで降りたほうがいい。ホテルロビーで降りれば左側にホテルラウンジがあります。<br>写真はホテルラウンジになります。<br>ホテルはLG階にあります。<br><br>アメニティーは歯ブラシ、石鹸、シャンプーなどがあります。<br>ヘアドライヤーもありました。<br><br>部屋の壁が薄いせいか、カップルの運動最中の音や声が聞こえました。<br>そこだけが微妙でした。 |
1761031975224 |
ja |
| 862 |
Dhilla Falaah |
4 |
A little bit old, but just like a common other hotel. You can still hear your neighboor alarm ring inside your room, prob a thin wall. |
1769223116443 |
en |
| 863 |
Siendy Apridiani |
5 |
Nice place to stay , really closed with Plaza Senayan and GBK.<br>Helpful staff and delicious breakfast. |
1776568033231 |
en |
| 864 |
Mazin N |
2 |
لا نزال لم نسكن وا الفندق يطلب 100,000 الف روبيه وديعه ؟!!<br><br>…. 🙄 |
1768540016484 |
ar |
| 865 |
toshihiro yoshihara |
3 |
場所はとてもいいところにあります<br>スーパーマーケットや食事するところも多いです<br>残念ながら客室に冷蔵庫はありません<br>窓もありません<br>ご注意ください |
1765622345240 |
ja |
| 866 |
Fina |
5 |
I stayed at the end of the week. At that time it seemed that the condition of the hotel was so full that I needed to wait a while before my room was ready to be used. But the service there is very friendly and they provide welcoming water and some snacks. The waiting place is quite comfortable. Because this hotel is inside the mall, parking is quite easy.<br><br>The room is quite spacious, the bathroom is very spacious, the water heater works very well. The room is also clean. Unfortunately the room I ordered was non-smoking but when I checked in, the smell of cigarettes was very clear. When I asked for room fragrance, the staff said they didn't have it. Then there were a few pers of the mattress that stood out and hurt me.<br><br>Lastly, I don't know who designed this hotel... the combination of striking wall wallpaper and crowded carpet is enough to make me dizzy |
1698563691464 |
en |
| 867 |
Pinky Pink |
1 |
Best Western has a strategic location, but the service is really disappointing. I booked 4 rooms for 7 people; two rooms were available for check-in, but the other two were not ready. As a result, some of us stayed at the hotel while others had to prepare for an event. The worst part was when we returned from the event late at night, one of the room doors was broken and couldn’t be opened from the outside, only from the inside. We had to wait until almost midnight for it to be fixed. Imagine that from 2 PM to 12 AM, nothing was checked or fixed?????<br><br>Then, the door was broken and the battery was dead, but we just needed to sleep. The next morning, we had an event, and when we returned to the hotel in the afternoon, the door still hadn’t been repaired. It was really disappointing. On top of that, the room wasn’t cleaned up.<br><br>The walls are also very thin, so you can hear people walking in the hallway or dragging furniture.<br><br>I do not recommend this place and regret staying here. |
1721481443612 |
en |
| 868 |
brony blecca |
5 |
This place is lit! Stayed at Best Western Senayan and I gotta say its fire🔥<br><br>The room was super clean and the bed was comfy. That shower? Straight up like I didnt wanna get out.<br><br>The wifi was fast so streaming and gaming were no problem. Plus, the location is very convenient. Its right next to malls and stuff, so everything I needed was just there.<br><br>Oh and the food? Bussin’. They got local and western options. Room service was very polite and very thorough.<br><br>Honestly, if you’re in Jakarta, this is the spot. No cap, I'd stay here again. |
1733637439657 |
en |
| 869 |
mancing melulu |
1 |
I paid extra for a room with a window and they refused to provide that. They say no windows for online booking. The standard room is tiny, can barely walk around the bed. Shower has no door so it's a wet bathroom. This is a 3 star hotel way overpriced. I booked through Edreams, they lied about the window. I paid $70 for a $30 room. Never again. The front desk also continued arguments with the wife without purpose, big Fail |
1740212757994 |
en |
| 870 |
griselda valencia |
5 |
Room is quite old but clean. The staff were nice. Lot of food nearby. Location is very strategic |
1763691585911 |
en |
| 871 |
Charly Ananda |
4 |
Best Western Senayan is a strategically located hotel in the heart of Jakarta, perfect for both business and leisure travelers. It sits right between two major malls—Plaza Senayan and Senayan City, making shopping and dining incredibly convenient. The hotel itself is inside ITC Senayan, a smaller plaza with hobby-related shops and a McDonald’s, adding to its accessibility.<br><br>For those with business in South Jakarta, Sudirman, or Senayan, this is an ideal place to stay as it’s easy to get around from here. Additionally, if you enjoy morning exercise, the hotel is within walking distance of Gelora Bung Karno (GBK), Jakarta’s largest sports complex, where many people go for a run or walk.<br><br>The food at the restaurant was great, and the overall experience was positive. However, the staff could benefit from additional hospitality training to enhance guest experience. One downside is that some rooms don’t have windows, which can feel quite cramped and stuffy.<br><br>Despite this, with its very reasonable rate, Best Western Senayan is still a recommended choice for travelers looking for a central, convenient stay in Jakarta. Would consider staying again! |
1740786067671 |
en |
| 872 |
Zahra Ramadhena |
5 |
I’m here to celebrate my mom and dad’s anniversary, i really amazed by the service. I do request for honeymoon set up the day we checked in and everything goes well. Also got a red velvet cake for complimentary. Thank you so much dear ms. Listiana (Reservation) for make everything happens. Much love for BEST western senayan. |
1743851451565 |
en |
| 873 |
Guntur Wicaksono |
4 |
We love to stay in the room but the enviroment around the hotel is a bit worrying, we had a good rest and also we enjoy our stays.<br><br>The good part is the room was clean, it has complete feature with a hairdryer included in the bathroom, we has some minor technical issue regarding smell of cigarettes and the towel wasn't available when we got in our rooms but it was sorted out immediately.<br><br>The bad part is. The hallway looks too dim all around the hotel, and the staff aren't not very welcoming. It's quite bland experience with the hospitality. |
1698502233228 |
en |
| 874 |
Dirk de Vlaam |
4 |
Unfortunately the listed (on booking)).com) hot tub and sofa-bed where not in the room and there were some undefined stains on the wall. However service was good and location is great so overall value for money. Their best feature is the home baked goods they serve at breakfast |
1706180004819 |
en |
| 875 |
Prily Mustika Yana |
5 |
This is the best hotel that so strategic from head of city of Jakarta (the area is in Kebayoran Baru, Jakarta Selatan), exactly is so near from Senayan City Mall and Plaza Senayan Mall. The best part is the location of this hotel is inside of Senayan Trade Center (STC) so that you no need to worry about shopping your utilities.<br><br>Beside that, I really love the bedroom is super cozy and spacious one! Reminding tnat the price is so affordable is the best thing to book room here!<br>One more thing and important one is the cleanliness is superb 🥰<br>Oh, the menu of breakfast here is also great 🫶🏻<br><br>I would like to come back if I could get any occasion to visit here again ❤️ |
1734601844781 |
en |
| 876 |
zaleha abidin |
5 |
Went to indomesia open in Istora and reach around 10 am, as the event start at 12 they allow me to early check in for free. Thanks staff Faqih for the hospitaliy.<br>Can take bike or cab to Istora just 5 minutes away.<br>Comes with breakfast. |
1749427695611 |
en |
| 877 |
Patrik Adolfsson |
3 |
The location of the hotel is good. shopping center is close and good. the room was good but no windows so it feels a bit closed in. we booked 2 nights and unfortunately the first night an alarm went off for 2 hours in the apartment next door. night 2 there was a party in the apartment next door. you can hear very well between the apartments. |
1679446633596 |
|
| 878 |
Dian Suri Handayani |
3 |
I think the best place about this hotel is only the location since it's near the MRT station.<br>The no window room can hear noises from next room and the hall also there's some unpleasant smell everytime I finished shower from the shower room. Pillows are just hard, only 1 electric plug works, breakfast doesn't really have variety with very much standard taste in it and we have to walk through the mall for it, wifi is slow and so hard to work with the speed.<br>Had a morning meeting and ask whether I could late check out but I couldn't and have to pay 150k/hour.<br>I don't know about the service standard since I live in Bali where the hospitality standard is way better than this. So comparing to that, you guys need to improve the service and hospitality, yea.<br>I've been in a budget hotel that was located inside of a mall with way cheaper price than this, but this hotel by far the worst. |
1693176880731 |
en |
| 879 |
Chris |
4 |
While not the newest hotel, the service and location make up for this. The manager is excellent, ensuring I had a comfortable stay. Obviously, there are few hotels in Jakarta with more convenient locations and the view from the rooms is delightful. Will return again. |
1682592992229 |
en |
| 880 |
Koji Masaki |
1 |
Worst hotel experience I've ever had. I stayed five nights here.<br><br>They kept me waiting without any reason when checking-in(1400, check-in time according to the hotel). I was forced to wait for half an hour and I got mad to complain about it. Then I could check in soon.<br><br>The key they gave me didn't unlock the door. One of the staff on the floor helped me in.<br><br>I took a shower as soon as I put my baggage in my room, however the shower room got clogged up. I had to call the staff to fix it.<br><br>After fixing the shower room problem, I went to bed to sleep for a while(around 1800). Then I heard a very noisy sound from somewhere else. A friendly staff guarding the floor told me that it's a basketball down the floor! Of course I had to change rooms.<br><br>On the next day when I came back, the door between the bedroom and the bathroom was left open. That's not a problem on its own. But there were more than 10 ants with feathers! It looked like they came from the vent(towels were below the vent in the bathroom). I had to kill every one of them, including in the bedroom. Again I had to call the staff and told them not to leave the door open and not to put the towels below the vent. He seemed to understand what I said, however, on the next day they again left the door open and put the towels below the vent so I had to write it down to stop them.<br><br>The bedroom was spacious but the walls were so thin. The location is very convenient close to the MRT and the Plaza Senayan. Some staff at the lobby I found were not bad, but some of them were really bad.<br><br>The last thing I had to mention is hotel WiFi. They were very slow at the beginning and ended up with no internet.<br><br>Be prepared with the troubles when staying in this hotel.<br><br>Don't think of this hotel as Best Western as you know. This hotel is a disgrace to Best Western I can say. |
1691290915397 |
en |
| 881 |
Maulana Kusumadewi |
3 |
It is located near Senayan City and Plaza Senayan, inside the Senayan Trade Center (STC). Maybe that is the cause the rooms has no window. We can hear the bell ring in the next door a long the hallway. We even can hear what is the person next door doing. In my first day there was like mouse running around on the ceiling. We also can hear the step in the room above. The laundry is also not quite satisfying. I put my laundry in the morning, usually in the four stars hotel the laundry would be ready in the room as I backed to the hotel at night. I couldn't find my laundry and the laundry is not ready. The next day they didn't deliver my laundry unless I asked.<br>The staff is very friendly and helpful. The room is clean. The food is standard. |
1539902610057 |
|
| 882 |
Cut Alia Masturina |
5 |
Have a wonderful breakfast here! There's plenty of choices from rice with protein, bread, a lot of kind of eggs, salad, fruit.<br><br>Will definitely comeback here!! |
1749992305326 |
en |
| 883 |
Marc Lefrancq |
2 |
Rooms without windows<br>Shower slope wrong side so water going out<br>Very dirty (rooms manager should be fired)<br>Very well located (2 mn from plaza senayan and 4 mn from senayan city)<br>Breakfast ok.<br>Safety box in our 2 rooms not working.<br>1 TV not working<br>I do not recommend this hotel |
1703572913732 |
en |
| 884 |
Huiting Yang |
3 |
*No Window*. Front desk told me only 6 rooms in the entire hotel has windows. Lucky if you managed to get one. The next door talking and door bell can be heard very clearly. I consider myself light (less than 50kg) but when I got onto the bed, it felt like the bed is giving way with cracking sound. Requested for travel plug and receive it fast. Breakfast spread usual. Location is good because it is beside Senayan Plaza. |
1569206330536 |
|
| 885 |
Asep Hadian |
5 |
Friendly staff, huge shopping area at lower ground, nice and excellent room at top floor, but not really fresh air in smoking rooms at top floor. Furthermore, nice service and yummy food for the breakfast |
1722042937094 |
en |
| 886 |
maria soewandi |
1 |
If there is 0 score for this i would love to choose that number to review this hotel.<br><br>FO WAS TOO FRIENDLY, sampai cara bicara dengan tamu nya kaya bicara dengan teman.<br><br>There was a trouble with the aircon and they moved us to another room tapi mereka kasih kaya show unit yang gak siap buat di jual, that was sooo bad. Cannot lock the door, room was not clean, there was not a phone also found bunch of hair on the floor.<br><br>Finally, we went down and about to leave but we met MOD and they upgraded the room.<br><br>We thank you but we feel disappointed since we’re arrived already.<br><br>With this kind of experience I don’t think we are going to stay here next time. Sorry. |
1678551096630 |
en |
| 887 |
Bistok Diiel Lelono |
3 |
Clean room, friendly staff, OK electronics, bad sound insulation. I was there for 6 nights, I had heard the snoring from the next room, bell rang and sound from door closed and opened from who knows which room, and sound of the guests talked in the alley. On the other hand, the location is just right next to 2 big malls and BINUS Senayan and their staff was friendly and helpful. |
1767152281796 |
en |
| 888 |
Shika |
4 |
Good hotel, but you can smoke in floor 8, which causes the smell to go in your room. If you stay here ask for no smoking floor if you aren’t a smoker. My relative in another room said the door moved open by itself, the hotel could be possibly haunted. The malls make up for it though |
1656470455958 |
en |
| 889 |
sh m |
3 |
立地は良く、価格も手頃ですが、窓がないのが長期間滞在するには厳しいです。<br>冷蔵庫もありません。<br>寝るだけならいいですが、室内で作業をしたりする場合は上記の点からオススメできません。 |
1683484716570 |
ja |
| 890 |
Adhitya Riska |
4 |
I stayed here to attend a concert. The hotel is a bit old and the room corridors are rather dark, but it was clean and acceptable. The location is highly strategic and within walking distance to Senayan City, Plaza Senayan, and GBK Stadium. Plus, McDonald's is right downstairs. Please note that a security deposit is required upon check-in.<br><br>The Cons:<br>When I checked in, the receptionist failed to confirm that my room rate already included breakfast for two (which I had forgotten). I only realized this the next day around 11:50 AM, by which time the restaurant had already closed. There was absolutely no initiative from the staff to call my room and remind me. I was furious and frustrated because I wasted money for nothing, received zero proactive service, and woke up famished. |
1787829356372 |
en |
| 891 |
Pearl Evelyn |
4 |
The first time I stayed here, my impression was that it was a hotel that had been built for a long time. The location is strategic near 2 big malls in Jakarta, namely Senayan City and Plaza Senayan inside the Senatan Trade Center. Close to Mcdonalds Resto and satay.<br><br>The facilities are so far ok, but for overnight deposit money you have to use cash, you can't use a debit card or transfer. then I ordered a non smoking room but when I entered the room I smelled new cigarettes. I asked for a room change but I thought the card would be delivered but I had to go down again to get a new card. Toilet items are complete and functioning. But there are some flickering lights |
1692628554202 |
en |
| 892 |
Aditya Nugraha |
4 |
Room is small. Bathroom is crampy, door had to be closed to avoid your toes or hands hitting on things. Breakfast is less than expectation<br><br>Great location in Senayan. In walking distance to Gelora Bung Karno. |
1696221649184 |
en |
| 893 |
Ifandi Khainur Rahim |
1 |
To the Manager of Best Western Senayan Hotel,<br><br>I wish to express my dissatisfaction with my recent rescheduling experience at your hotel. I felt undervalued and received unprofessional treatment during a particularly stressful time. Here is a summary of the issues I encountered:<br><br>1. I faced difficulties during the rescheduling process. Initially, I was directed to contact Traveloka after reaching out to the receptionist. And Traveloka said that we need written approval from the hotel. However, when we call again to seek approval from the hotel, I received a disrespectful and insolent response. The receptionist's exact words to my wife and me were, "I've never been asked for approval to reschedule in my entire life. Just handle it through Traveloka.". ???<br><br>2. The lack of courtesy exhibited by the receptionist in providing service to both me and my wife, especially in dealing with a situation that could have been handled more appropriately, is disappointing.<br><br>3. Other hotels with lower star ratings were able to offer solutions for rescheduling, whereas at Best Western Senayan, I felt I was being tossed around without receiving a satisfactory solution.<br><br>4. I am disappointed because there was no effort from the hotel's side to offer a solution or assist me in a situation that should have been better managed.<br><br>->>> Please note that my flight was canceled suddenly, adding to the exhaustion of the situation. Now our hotel booking just gone, because there is no solution from both parties! (Traveloka and the hotel management)<br><br>2nd note: We don't only want reschedule for one night. We also want to book more for the second night. Yet they cannot process it, because of what? Yes, because he said: "Just handle it through Traveloka". He said it many times.<br><br>This experience has led me to the decision that this will be my first and last booking at Best Western. I hope the hotel management takes appropriate action to improve the quality of service and addresses situations like the one I experienced. This could also serve as feedback to consider further training for the staff, especially receptionists, to be more helpful in challenging situations.<br><br>Thank you for your attention. |
1701309799708 |
en |
| 894 |
A. K. Lestadi |
4 |
Cons:<br>1. Old hotel with no window (it is already mentioned on the page when you book)<br>2. Wall is made of gypsum (TV sound & people's voices from other rooms can be heard clearly)<br>3. Bad smell & dust everywhere<br><br>Pros:<br>1. Nice hospitality from its staff<br>2. McD 24 hours & 2 large shopping malls just a step away |
1669017121140 |
en |
| 895 |
Yi-Ting Yu |
4 |
Friendly staff, quick check-in & check out, also help us to call a taxi.<br>Good location, near many department stores. There are also many stores in the same building, including McDonalds'.<br>The breakfast restaurant is at the side of the building. Need to go to lobby first then take the escalator.<br>The air conditioner is not strong, but still comfortable. |
1556888561652 |
|
| 896 |
Christopher Hill |
4 |
Location is A+, this was the main reason we chose Best Western Sanayan. You can walk anywhere from here. Station is around the corner, 5 malls within talking distance, SCBD etc.<br><br>The rooms don't have windows - This would be the main negative for my time here. I 100% understand it says this when you book, but it's still a negative.<br>Didn't really interact with staff beyond check-in/check-out but it was easy enough.<br>The STC building is actually quite interesting, with 50+ small hobby stores all operating here. McDonald's is on the ground floor, and there's some street food out on the jalan in the mornings and evenings.<br><br>If I just go to Jakarta in the future, I would stay here again. |
1699430142587 |
en |
| 897 |
Revita R |
5 |
Everything about this hotel is so great! The service was totally great, the receptionist, the managers, the hotel attendants are so friendly and communicative. The room is spacious and clean, the food is outstanding, and the corridor is clean and smells good. Definetely will recommend and come again later. |
1651651647794 |
en |
| 898 |
Fidel Castro Sim (Fid) |
5 |
Everything else is fine but the laundry service pissed me off, I have to wait for my clothes at 10pm for it to be delivered. Really? |
1755678278372 |
en |
| 899 |
Jesie kwan |
5 |
The hospitality was so good, the food was great, the room were clean and so comfortable..<br>Thank you for the kind hospitality of the worker ( The GM of the hotel, Mr. Ronald in the front office, the engineering, and housekeeping) !!<br>definitely would stay in here again in the upcoming day! |
1670906041653 |
en |
| 900 |
Joanita Pondaag |
5 |
Perfect location next to Plaza Senayan, in front of Senayan City, and the hotel itself is inside STC mal. Room is clean and spacious. I was also able to leave my luggages there after checking out for few hours. 👍 |
1657963883643 |
en |