| 1601 |
James Wee |
5 |
Excellent service by Ms Beatrice at the membership office today. We need more of such great personality in her and great passion in her profession. Her attention to customer needs and request is tip top. |
1766643817434 |
en |
| 1602 |
loh WJ |
4 |
Just walk by river and the panda queue is long. The walk is rather long and boat service is off due to covid. Local described it as sien. The photo is at the end |
1618324119708 |
|
| 1603 |
Lynie Seow |
5 |
Perfect place for my 2yo to be fascinated by wildlife like manatees, stingrays and pandas! |
1605145380849 |
|
| 1604 |
Jake Camacho |
5 |
Amazing experience with the manatees and Nadia, Bernard, Ben, and Venus were great guides |
1779521110936 |
|
| 1605 |
Thomas Lee KC |
5 |
2 hrs is enough to walk e whole park. Excluding e boat ride. |
1653970954716 |
|
| 1606 |
Nicholas Suen |
5 |
A Heartfelt Thanks to Bradley and Farizshah – The Heroes of Our Visit<br><br>The Singapore Zoo and River Wonders need more empathetic and understanding staff like Bradley and Farizshah. They went above and beyond to turn what was becoming a disappointing day into one we’ll always remember fondly. This incident happened on 30th March.<br><br>That day, my family—including two elderly parents in their 70s—visited the Zoo and River Wonders. My two daughters, aged 12 and 16, were especially excited. They had been looking forward to seeing the capybaras for weeks—their bedroom is full of capybara plushies. This was the highlight of the trip.<br><br>As soon as we entered the zoo, they set a 12:25 PM alarm on their phones to book the 2:30 PM capybara show, which opens for booking exactly two hours in advance. Once the system opened, they successfully reserved eight seats for our entire family.<br><br>Fast forward to 2:00 PM. The grandmother has arthritis and walks slowly, and we also had a 3-year-old in a wagon. Despite trying our best, by 2:15 PM we realized we wouldn’t make it in time. So I told the girls to go ahead and run to the venue without us.<br><br>They arrived around 2:25 PM—still early—and approached the staff at the entrance. But they were denied entry because “not everyone in the group was present.” Panicked, they called us. I could hear the anxiety in their voices as they watched the staff continue letting others in.<br><br>They tried again, explaining that the rest of the family wasn’t coming and only the two of them would attend. But by then, the staff closed entry and said, “Sorry, it’s full.”<br><br>They broke down in tears.<br><br>By the time my wife and I arrived, we were devastated to learn they had been turned away. I approached the staff to explain our situation: the girls had arrived early and we told them to go ahead without us, due to our slow-moving group. We had reserved our seats fairly. The response? A cold, “Sorry, it’s full. You can try booking the 4:30 PM show.” Seconds later, a “fully booked” sticker was slapped over the 4:30 PM slot.<br><br>Once again, tears rolled down my daughters’ faces. This show was the main reason for our visit.<br><br>Frustrated and upset, we asked to speak to a supervisor. The staff tried to brush us off again, saying, “The people in charge are all inside, we can’t do anything.”<br><br>What baffled us most was this: we reserved 8 seats, but the venue was already full before the showtime. We later learned from the staff that at 2:25 PM, they start admitting walk-ins. If the seats fill up, even those with reservations are denied entry. But where is this policy stated? Nowhere. There was no sign, no warning—not even in the booking confirmation.<br><br>At this low point, Farizshah appeared.<br><br>Unlike the others, she listened patiently. Though not in charge of the show, she took the initiative to speak with her supervisor, Bradley. He came over, heard our story, and was visibly shocked. He agreed—denying the girls entry despite their early arrival was unreasonable.<br><br>Bradley spoke to the staff in charge of the show. With Farizshah as witness confirming the girls had arrived at 2:25 PM, he made the call: the girls would be allowed in, along with our 3-year-old. It was already 2:40 PM by then, but the joy on their faces was priceless—especially since the capybaras appeared during the later part of the show.<br><br>Afterward, Bradley even offered complimentary tickets to make up for the earlier disappointment.<br><br>Both Bradley and Farizshah showed the empathy and professionalism that was sorely lacking earlier. They listened, understood, and took action when it truly mattered. The contrast between them and the earlier staff—who rigidly followed protocol without compassion—was stark.<br><br>Honestly, if you're going to be that robotic, you might as well replace people with machines.<br><br>Mandai Wildlife Reserve would greatly benefit from having more staff like Farizshah and Bradley. Five stars to both of them—they were our daughters’ knights in shining armor that day, and we deeply appreciate their kindness and support. |
1744328442531 |
en |
| 1607 |
Ruby 0818 |
5 |
Feeding the manatees was an amazing experience. Keeper Deneira & Yi Qi and guides Lin and Joey were great. They helped us all the way, explaining about the manatees and making sure we had a great time. A must try when you visit River Wonders!!! |
1758525966086 |
en |
| 1608 |
Володимир Шевченко |
5 |
Очень забавно. Рекомендую не больше одного зоопарка в день.<br>Все очень понравилось. Рекомендую, классные животные, довольные, сытые. |
1547301614937 |
|
| 1609 |
Azyla Lagrosa |
5 |
Another favorite place to visit in Singapore #RiverWonder #Hello Panda |
1735656422786 |
en |
| 1610 |
Anurudh Khanna |
5 |
Very good experience and quite scenic but not that much worth a price |
1536729687860 |
|
| 1611 |
sm hong |
5 |
싱 오면 가볼만한곳. 평일에 방문하니 좋아요 |
1749608136119 |
ko |
| 1612 |
Kim Søyland-Lier |
4 |
Fun for the kids, but the ride was a bit short. Many different animals and species |
1548826779973 |
|
| 1613 |
Lynn Yee |
5 |
The once upon a river wonder show was amazing, I laughed so hard! The showcases of animals were amazing too! Good job to Halim, Randy and the team! |
1760241539165 |
en |
| 1614 |
JM Park |
5 |
I needed time to wait to see the pandas.<br>I went on a rainy day, so I had a good time without being hot. |
1605440129062 |
|
| 1615 |
Joseph Tan |
5 |
Zoo staff Eylia was extremely helpful and patient during my recent trip to River Wonders with my family. Her explanation was clear and easily understood, made the hectic trip with little ones so much more pleasant. |
1754810317782 |
en |
| 1616 |
M L |
5 |
So enjoying with kids at here ... especially the boat ... must try it ..and the Panda Bun... |
1603669719303 |
|
| 1617 |
Jasmine Lew |
5 |
We had a truly lovely time at River Wonders, made even more special by the amazing service from Diyaanah. She was incredibly helpful and attentive, always ready to assist with a warm smile. What touched us most was how caring and gentle she was with our kids – you can tell she genuinely enjoys being around children. She made them feel comfortable and happy throughout the visit, which made the experience so much more enjoyable for our family. Thank you, Diyaanah, for your kindness and outstanding service! You really made our day. |
1748603735562 |
en |
| 1618 |
Beatrice Steiner |
4 |
Kind pf small for the price you pay. Only took us about 2 hours. Good to go on a weekday to avoid crowds. River is a bit too fast flowing so its hatd to really spot the animals. But a fun and different zoo experience. Would combine it with one of the other parts of the park. |
1722659010108 |
en |
| 1619 |
Damien Choy |
5 |
Puteri was amazing. She went over and above to Find us the red panda block toy. So so happy with it. An amazing employee |
1767163282674 |
en |
| 1620 |
ho kelly |
5 |
Very exciting show by the presenter and animals. |
1733976860067 |
en |
| 1621 |
Candice Dcosta |
5 |
Its amazing the animals and the boat ride made the day memorable |
1608603532550 |
|
| 1622 |
Ian Lim |
5 |
Very nice show by Dinesh and Randy! |
1762587652267 |
en |
| 1623 |
Zhao Ling Wu |
5 |
Had a great time and very nice educational feeding trail introduction by the staff! |
1750921623468 |
|
| 1624 |
Cora Perez |
5 |
We went here last March 28 with my family with the hopes of meeting Jia Jia and Kai Kai (Pandas) in person but sadly we were'nt able to because of the weather condition and technical issues occured that day. But we were so glad and thankful for the hospitality and friendliness being shown to us by Hiwaa, she's one of the guide staff inside the Panda house. This place should be on your list when you come in Singapore. |
1743143407346 |
en |
| 1625 |
Zheng Dong |
4 |
很喜欢，但需要更加完善，还有很大发展空间! |
1603787489175 |
|
| 1626 |
SS Tan |
5 |
Well design tourist attraction from the weather. The exhibit is educational |
1609686458233 |
|
| 1627 |
Akshay Bhammer |
4 |
One-time visit, enjoy the Amazon River Ride |
1681375069538 |
en |
| 1628 |
Amelia Yeap |
5 |
Loved the show! Very intimate setting and interactive! And loved that they allowed photos with the animals up close without additional charge! |
1761969605356 |
en |
| 1629 |
INDERAWATI MUNIR |
5 |
Tasha, Halim & Crew share lots of informative knowledge about the animal and the show so entertaining. Good job and tumbs up 👍 |
1732777143197 |
en |
| 1630 |
wha the |
5 |
Came here after having this on my bucket list for so long! Had a very pleasant experience especially with Nadiah at the Amazonia encounters. She was very informative, polite and very friendly. Really made the trip so much better although I kept asking her a lot of questions. Hopefully will be back one day! ☺️ Capybara is very cute!! |
1751026677975 |
|
| 1631 |
Aaron Lin |
5 |
Great place with giant fresh water animals! |
1686413479000 |
en |
| 1632 |
ah zull |
5 |
It was an interesting experience for me and my family until it rained. Fortunately,Emelda from entrance updated us regarding the boat cruise! We’re glad we completed the visit!! |
1751104564966 |
|
| 1633 |
Chee Mun Paul Teh |
5 |
Ameer, Hafiz & Farizshah were amazing as they offered to help my son pick up his toy from under the walkway in the bushes. They were resilient and creative to find a safe solution to retrieve the item by using a pole with sticky tape at the tip. Their mannerism were so good and they were also friendly. I’m glad to have them around when we needed help. My son is so thankful for their help and efforts throughout. |
1757668481414 |
en |
| 1634 |
S N |
4 |
Wonderful place to learn about fishes and mammals. Also you get to see Pandas. |
1673225587822 |
en |
| 1635 |
alice.ng111 Alice Ng 黄素芳 |
5 |
Great place to bring kids, get to be outdoors and see real animals |
1752153508372 |
en |
| 1636 |
Lia Moore |
4 |
It was more like an aquarium, and the boat ride was too short! Plenty of shaded areas and some air conditioning for increased comfort. Overall, it was very beautiful. I wish I had time to check out some of the other exhibits. |
1710736896646 |
|
| 1637 |
Joyce Yong |
4 |
Saw Panda!! And my Otter friend. Clean and easy to walk around. Some places have air con |
1554941618639 |
|
| 1638 |
Anne Marie Ross |
5 |
Amazing experience overall! Favorite part was the pandas in the river wonders. Shaikh the keeper was very kind and talked to us about his experiences with the pandas and other bears. Highly recommend. |
1743501176243 |
en |
| 1639 |
Laura A. Yee |
5 |
Got to see some truly amazing specimens of fish and creatures that live near river, and learned a lot! |
1690280603134 |
en |
| 1640 |
Marga K. Manlapig |
5 |
A wonderful place to learn about nature and biological conservation in the Singaporean heartland. |
1662449652687 |
en |
| 1641 |
Brenda Toh |
5 |
Buvan and Ethan were very welcoming. We had a great day at the river safari!! |
1754739662737 |
en |
| 1642 |
Xie H |
4 |
Unique river theme safari. And had housed two giant panda as well. It is more shady then the Zoo next door. Worth a visit. |
1573281320864 |
|
| 1643 |
Puvaneswari Dhanaraj |
4 |
We went at 5p. And missed the final boat, but the crowd was much lesser and we could still see most of the animals. Covered pathway most of the way thus still.enjoyable though it was raining. |
1749339277464 |
en |
| 1644 |
Giuseppe Di Domenico |
5 |
It's cool, I discovered a lot about river life that I didn't expect. |
1694145466434 |
en |
| 1645 |
Roaming Tastebuds |
4 |
Love the experiences here. The big aquarium gave feeling of peace and tranquility with some others seating together however when a bunch of group of people came and were noisy and loud, this was no longer possible. However overall experience was great. I really hope through the place, education is achieved to younger generations to help preserve the existence of these animals, protect them and to value them no matter how small or big or interesting they are. |
1698591893114 |
en |
| 1646 |
Kalin Ras |
5 |
A Monkey chased a boy that carry plastic of bread.. do not carry food if encounter them. |
1647602107566 |
|
| 1647 |
C. M. |
5 |
Ein toller Park, die Pandas und das große Becken mit den Seekühen sind das Highlight. |
1542882398653 |
|
| 1648 |
JIMUN KIM |
5 |
물고기 구경 재미있습니다. 보트 어트랙션은 나름 재미 있습니다. |
1691644432935 |
ko |
| 1649 |
Ricky Wong |
5 |
Fantastic place to visit with family. Awesome aquarium too. |
1697365849762 |
|
| 1650 |
Shayantan Debbarman |
4 |
A lot of fun to try with your family though there isn't much to do. Would recommend as a part of your day at the Singapore zoo. |
1644749309609 |
|
