| 701 |
Jiankun Liu |
5 |
Nice quiet place to chill and relax with your loved ones with very friendly hotel staff. Service received there is exemplary and we had a nice bbq outside our glam tent. |
1729043765183 |
en |
| 702 |
Lawrence Ang |
5 |
A glamping experience that is essentially like a vacation with a large lagoon nearby and essentially spend ur whole day there having fun with all the water activities you want, canoe, slide, floats, water park, cable ski etc. All are not part of the resort but by a separate operator. Read there was a jet aviator but never see when there, most likely due to maintenance issues.<br>You can opt to have a bbq by your "tent" as well by booking in advanced. But note that that is no cancellation once booked even if it rains cats and dogs like for my case. The alternative is that they will bbq for u in the restaurant and serve in event of rain.. you can rent a e scooter as well for a day or 2, since the overall place is so huge.. its called treasure bay and 2 resorts currently occupy living space, namely natra and ammon. Book ur activities at the activity centre oppo the resorts and basically rest and relax the whole day within. The resort has transport for hire to bring you outside if you need to, personally, I find the pricing transparent but expensive. Maybe cheaper if you book outside via Google search at approx 150k/hr rate as if Jan2023, but without the resort backing, it's ur luck for the quality of driver that you will get.<br><br>And last of all. Noted a last welcome note for the previous occupant, they never removed. And also meant they never had one for me. Both are bonvoy members... |
1679930595702 |
en |
| 703 |
J H |
5 |
A fun way to spend the day doing water sports! We were also surprised to find out that the water was actually salt water. Haven't stayed here before but was pleasantly surprised to find all of the options they have - it will definitely keep you busy. If you simply want to relax with a drink at hand, this place is not for you. |
1536303738099 |
|
| 704 |
Aya Mo |
4 |
ここのHOTELの説明を受けました。<br><br>私が宿泊していたのは隣のHOTELですが、ここのHOTELもとても気になったので部屋を見せてもらえないか?とお願いしたらとても快く引き受けてくれたのが好印象でした。<br><br>ここのHOTELはマリオットHOTELの傘下にあるようです。おそらく買い取ったのでしょう。<br><br>HOTELのスタッフ皆さんもとても親切に接し、とても丁寧に説明をしてくれました。<br><br>部屋によってはジャグジーがあります(２タイプ)。ジャグジーはお湯は出ないそうですが、日中に溜めておいて夕方入ればぬるくなってくれるのではないでしょうか。<br><br>こちらのHOTELも注文をすればお部屋の前バーベキューができるそうです。<br><br>お部屋はプールから離れたエリアはお庭が広いタイプとなっており、家族や複数の家族で来るなら奥側のお部屋がいいかもしれません。<br><br>是非宿泊してみたいです。<br><br>スタッフの対応とHOTELの印象が良かったので、★を５つにしたいのですが、まだ宿泊していないので４つにします。 |
1578798159265 |
|
| 705 |
ilham maulana |
5 |
As member of marriott bonvoy, i got room upgrade beyond our expectation. The room set-up bring new holiday experience for us, on top of great services from all staff here. Definitely recommend if you come here with family |
1677401863635 |
|
| 706 |
Tan Serene |
5 |
Service is impeccable. We couldn’t finish the BBQ food before the charcoal runs out and they BBQed for us and served at the restaurant the next day. Special shout-out to Nasrul who coordinated on this and the wonderful counter staff who recommended seafood places and kueh lapis that made the trip so complete and enjoyable. Thumbs up on the service! |
1672240605441 |
en |
| 707 |
Steven Jr Lee (Steven) |
5 |
The room is comfortable, staff are friendly and nice. Had a great 2D1N there. Spent all my time in the resort (other than my dinner at a local kelong). Did massage (once in each day), ATV, air gun shooting, running, e-scooting around. |
1507262781408 |
|
| 708 |
Benjamin Kek |
3 |
Rooms are very nice. Housekeeping is so-so, didn't clean up our room too conscientiously, and we had to call multiple times to get fresh towels. The man-made lagoon is a nice pool, but virtually all other activities are Singapore resort prices. Probably the best value thing to is to set off firecrackers. The free shuttle to Plaza Lagoi is worth taking, as the beach beside Plaza Lagoi is very nice. The mall itself is a bit sad. But can go stock up on snacks and drinks. |
1553912162426 |
|
| 709 |
Kevyn Leong |
5 |
Very attentive staff and quality service. Special call out to the team on duty from 17th to 18th of Sep. We didn't put in any special requests but the team noticed my wife's bday and made a cake for us. Only minor comment is that we'd wish for some foliage around the patio for more privacy during BBQ sessions. |
1694939249958 |
en |
| 710 |
Chee Wei Lim |
4 |
Convenient location located just few minutes from ferry terminal. They will fetch up via car or bus and check in is a Breeze.<br><br>Staff are typically Super friendly and try hard to please and try to make us comfortable.<br><br>We got 2 lagoon view tents and very convenient getting into pools and restaurants.<br><br>Tents are standalone unit so you if it rains can be difficult to move around the resort. Toilet is “open” so be careful of bugs, lizards, etc, at night although we thankfully didn’t experienced any. Beware the light attract insects so would recommend turning off at night. Also please close the door at all time to lock out unwanted insects.<br><br>The tents are made of canvas and sound insulation is not good. We heard lizards when we are on the bed and freaked out but realised the lizards are outside the tent. You can hear people talking outside although to be fair you don’t see many people around the tents even when the place is fully booked<br><br>There is only 1 restaurant so it can be crowded during peak season. We had lunch on a very stormy day and the place was full, some guests got to be turned away, made worse by leaking roof in the outdoor areas and 1/2 the seating areas were not accessible.<br><br>I would recommend going there during off peak. In addition since there is only 1 restaurant, we soon get sick of the food as we have 3-4 nights and “exhausted” the menu. So remember to bring along some of your own food like instant noodles. Although there are large number of Singaporean tourist and Chinese but choices of Chinese food in the restaurant is very limited.<br><br>You can order on site BBQ outside your tent but fortunately for our case it was raining and they pre BBQ and delivered to our room instead. Quality of food is ok, large portions but we don’t like the beef (too stiff).<br><br>The lagoon area have plenty of activities. Recommend going to the activity Center, you can walk to book a buggy. Aside from the aside rides around the areas there eating places (not many choices), convenient shop, gift shop, etc. Remember to wear the wrist band given by the hotel to in order to enter the activity area. We ordered Kueh Lapis from the Center and it was delivered to our hotel when we check out.<br><br>The lagoon area is very serene and wonderful to stroll especially in the evening. Very romantic.<br><br>The water activities really suit those who like the outdoor, maybe some thrill and get wet. Otherwise don’t bother. Everything by the way is payable.<br><br>Currency wise the resort only accept Indonesia Rupiah and there are money changer (except at ferry terminal) so no SGD no USD<br><br>Enjoy.<br><br>Note: Bonvoy elite membership have privileges. |
1577065643917 |
|
| 711 |
foo chan wong |
5 |
The place is beautiful. Plenty to do there all day. Convenient to get plenty of sun comfortably around the premise. While the food choices are limited and pretty expensive by Indonesian standards, the system there to be cashless and checking in and out is really Awesome! |
1535986638610 |
|
| 712 |
MJ Zeek Daniels |
5 |
Beautiful and peaceful resort. Incredibly nice and friendly staff. Everyone is happy, talkative and a pleasure to be around. The resort has great vibes. I hope the tranquility doesn't change once the neighboring hotel opens. |
1562335131167 |
|
| 713 |
Charles Apdua |
5 |
Our family's first trip to Bintan with our 2yr old toddler, and it did not disappoint. Amazing rooms and the lagoon was surreal! Great staff and very friendly. |
1704882572659 |
en |
| 714 |
Jayson Lee |
1 |
Worst place ever. You will get fooled by the amazing view from the entrance. But, the services here are really slow. They took about an hour just to check us in. And the same thing happened when we checked out. There are very frequent short circuits at night, making you very uncomfortable. My toilet was flooded with water when it rained the night before. Also, the food here is really expensive, so you better bring more cash along with you. |
1514438799608 |
|
| 715 |
Jacqueline Siew |
4 |
Stayed at anmon and now natra. Comparatively natra was more dated given the age but still more luxurious than anmon. Tents were further apart so more privacy and less noise. Direct access to lagoon which is the swimming pool is a huge plus for families with kids. Outdoor area was great for chilling as well. Service was great with buggy service everywhere. Food wise though Anmon's restaurant and bar was better. |
1662459702851 |
en |
| 716 |
JJ Lim |
5 |
Beautiful and well furnished hotel. Very convenient because transport is provided within the hotel. They also provide transport to have dinner at a kelong and the price is decent too. There are plenty of activities provided there and the lagoon is pretty clean too. |
1547978795432 |
|
| 717 |
Farhanah |
5 |
Bismillah Maşallah<br><br>Love an adventurous trip? Or leisure trip? Can’t decide on which trip? This trip has both! A hassle-free booking with @weekendgowheresg ! All our booking was settled by them easily from the ferry tickets to our rooms!<br><br>We enjoyed our stay leisurely at the glamping resort, Natra Bintan, and we are spoilt for choices with land and water activities!<br><br>As we are wire for adventure, we had fun with ATV & UTV, Archery, kayak and other water sports! Just brave the weather! Hello sunburnt 🥵<br><br>The foods were awesome too! The breakfast spread, their sambal ijo! 😋<br><br>Not to forget the warm and friendly hospitality from the all the staff! Senyum selalu!<br><br>Alhamdulillah 🌹<br><br>#weekendgowheresg |
1672021073710 |
en |
| 718 |
Luke Phang |
5 |
The Canopi is a glamping themed hotel located just two minutes drive away from the Bintan Resorts ferry terminal. It shares space with Treasure Bay Bintan, a massive enclosed pool that comes with several water attractions.<br><br>Treasure Bay Bintan is an attraction on its own that allows entry to the public for a fee, but booking a stay with the Canopi allows you free use of the Treasure Bay pool, minus the water attractions that you need to pay separately.<br><br>For the accommodation, instead of rooms, guests are each allocated a "tent" to stay that comes with an sheltered outdoor toilet. Depending on the type of tent you pick, some tents come with Jacuzzi and some with the Treasure Bay Lagoon view. The tent itself is quite spacious, with a queen (?) size bed and two couches, one which can transform into two single bed. A family of five can fit it one tent.<br><br>The toilet is big too and different from the usual hotel toilets. It gives you the feeling that you're showering outdoor while sheltering you from rain and still affording you the privacy. Love the decoration of the room too, where most of the furniture are safari themed, which really gives you the feeling that you're out there in the wild.<br><br>The entire location of the place is huge and getting around is a challenge if you plan to walk consistently. The hotel does offer free buggy service to bring you around, but you'll have to call reception to request. A more convenient way is to rent an electric scooter from the activity centre. The rate is cheap (rent it for 12 hours straight) and having an electric scooter really helps getting around.<br><br>There are a lot of activities to do around the hotel. We tried water obstacle course, massage, ATV and also the firefly tour plus kelong dinner. Getting out from the hotel will be difficult though and you would need to arrange for private transport. There's a shuttle bus you can take but the timing is not frequent.<br><br>The strongest selling feature of the hotel I feel is the professionalism and friendliness of the staff. The staff here are more than eager to help with our various requests and they are really polite and friendly. I requested for the hotel to help with my wife's birthday surprise, and they really delivered on that, decorating the bed to give her a pleasant surprise. I really appreciate that.<br><br>The hotel is undergoing some renovations now with new tents being added during our visit in Nov 2018 and from our chat with a taxi driver it seems that they're changing owners to Marriott. So I highly recommend visiting Canopi before they change owners.<br><br>Despite it being a 3-star hotel, The Canopi really exceeded my expectations. Enjoyed my stay here immensely and really worth the price paid. |
1543238949456 |
|
| 719 |
Hong Heee Tan (Jim) |
5 |
Not bad to stay there and recharge!<br>Bed is very comfortable and tent is clean.<br>Very limited activities at night around the area and food choices.<br>Overall the stay was great that most of the staffs are super friendly and professional.<br>I’ll come back again. |
1558346508079 |
|
| 720 |
Yuan Qi Kang |
5 |
The place is so beautiful, it was an amazing stay. Loved the room!! Thought it was gonna be so warm but nope, the aircon is so cooling. However, you are able to hear people talking outside your tent and also, you can hear your neighbours just by standing outside your own tent. Didn't get enough of the pool even though I was there for 3 days. Saw reviews that it was boring at night so we decided to just chill and talk while having the bbq (it was a bit expensive and not worth). The service is great, just that food are a little pricey. Would definitely visit again!! :)<br><br>Would recommend to go in big groups to make your stay more fun!!<br><br>ANDDDDD It's an instaworthy place. Get ur cameras ready for your instagram feeds. (You will see a lot of tourist taking candid photos, its worth the stare from others) |
1534299613476 |
|
| 721 |
Joel Chiew |
5 |
Spent 3D2N at The Canopi with my girlfriend. The place is very well kept and the staff are extremely friendly and willing to help. The tent was awesome, just lacked a little sound proofing. Had a negative experience with the room service where my tower of beer took 2 hrs to arrive due to an internal miscommunication. Other than that, great experience overall 👍🏻 |
1545240947494 |
|
| 722 |
Aaron Ayu |
1 |
Had a very unpleasant experience staying here. Current management of the hotel is by Marriott. Upon check in counter staff have failed to sign us on membership (entitling us for 10% off our meals at the hotel restaurant). We had all our 4 meals here as it is the only restaurant in the vicinity. After much argument the hotel(proposed a late 1 hr check out as compensation) relented with compensation of 20% of last meal and a breakfast dessert as compensation. Quite surprising at the rigidity of Marriott management in handling the entire issue. An easy meal voucher will have settled everything smoothly.... |
1550621904084 |
|
| 723 |
Kalandra Atmadja |
5 |
Absolutely stunning resort! From the moment we arrived, we were greeted with warmth and hospitality. The staff went above and beyond to ensure our stay was nothing short of perfect. |
1713434597569 |
en |
| 724 |
Yvonne Sim |
5 |
The service at Natra is outstanding and impressive! All the staff are very friendly and courteous, and always attend to our queries patiently. Services are also very prompt.<br><br>Unfortunately, we were told that many eateries around Treasure Bay closed down during Covid and hence food choices were limited. Hope there can be more food alternatives when we head back the next time. |
1670171375847 |
en |
| 725 |
Leo83 |
4 |
The staff are friendly. Customer service is great. Only thing is the attractions/rides are expensive. They are all comparable to the rides you take at theme parks like Universal Studio, etc. The down side is that rides/games have to be booked in advance during your period of stay. Guests wear a wrist band for booking/payment purposes but payment is only to be made upon check-out. You will have to keep record of what you purchase during the stay so as not to over-spend. |
1552868509469 |
|
| 726 |
Mal Ali |
4 |
Wonderful Stay. We are a group of family and frens of 7 adults and 3 kids. Kids had so much fun so did the adults. Transfer was a quick one as resort is very nearby. We stayed in 2 Glamping, 1 Lagoon and 1 garden tents. All is well. Rooms are gorgeous. Food is a lil bit pricey tho. But there are cheaper food at Activities Centre area (push-cart stall). I wished there were bicycles assigned to each tents or perhaps rental of bicycles instead. We end up renting their e-scooter instead. There are no gym for those who need to keep up with their daily routine. And again I hope they can consider a space for gym junkies like me. Entrance to Treasure Bay is free but activities are payable...some are a lil bit ridiculously priced. So ya other then that we had a great time! |
1519186021600 |
|
| 727 |
Richard Ferguson |
5 |
Loved it!<br>Highly recommend for a get away from Singapore. We took the ferry to Bintan, Natra is super close to the ferry terminal. Staff were super friendly, thanks for making our stay excellent! |
1674864658606 |
en |
| 728 |
Gary |
5 |
Was staying nearby but visited for lunch. Great food, friendly staff and a beautiful location. I observed during my visit it has regular and returning guests, so that can only mean it's a good place. |
1717223533084 |
en |
| 729 |
Sid M. |
5 |
My recent stay at Natra Bintan was a truly remarkable experience, and I can confidently say that this resort just keeps getting better with time (came 6 years ago when it was called Canopi). What sets Natra Bintan apart from other establishments is its exceptional service staff, who went above and beyond to ensure that my stay was nothing short of fantastic.<br><br>I encountered an issue with the power in my room, which meant I had to move to another room. While this inconvenience could have been frustrating, the staff at Natra Bintan made sure the process was seamless and stress-free. Their swift response and willingness to accommodate my needs were greatly appreciated.<br><br>In recent times, I've encountered some frustrations with my Marriott Bonvoy membership during my travels to Marriott properties in London and Indonesia. Unfortunately, the staff at those locations were unable to assist me effectively. However, my experience at Natra Bintan was a pleasant surprise. One staff member, Mila, went the extra mile to resolve my account-related issues. Her dedication and commitment to providing excellent service left a lasting impression on me, and I want to extend my heartfelt thanks to her for her assistance.<br><br>This outstanding level of service, coupled with the resort's beautiful surroundings and amenities, has convinced me that I'll be returning to Natra Bintan in the future. It's clear that they value their guests and are committed to ensuring a memorable and hassle-free stay. Natra Bintan, thank you for making my stay a memorable one, and I eagerly look forward to my next visit. |
1693555144456 |
en |
| 730 |
Rebecca Wong |
5 |
Stay at garden tent and it's great, clean and spacious. Breakfast was acceptable and staff was very friend. Although the activities is a little costly but in-house guest gets 15% off during their stay.. the lagoon and place is too pretty! Go to the stalls at activities centre for cheaper option of food.. |
1515749497264 |
|
| 731 |
Ankit Mehta |
4 |
It's located close to the Bintan ferry terminal - hardly 5 mins away by road. We had booked the Glamping Deluxe tent which comes with a complimentary e-scooter (2 seater). The room was quite clean. The amenities included air-conditioning, WiFi (okay speeds of 5Mbps up & down), bathtub, a fan, television (with Fox Movies as the only live channel), a kettle, a mini-fridge, and plenty of space to move around. The main attraction is the huge pool which looked quite beautiful and is kept clean. There are a few water and land based activities which will be charged separately (service charge extra). Service was good - just call them up and they would deliver whatever you need within a few minutes. Breakfast was complimentary - standard affair as to what is expected. There was a pickup ready for us at the terminal when we arrived. Similarly, transport was provided to head back to the terminal. In fact, boarding passes were given to us during check-out (very impressive). Food is the only part where they can have more variety (especially vegetarian items). Overall a very nice experience. |
1502254991209 |
|
| 732 |
Ferdinandus Hartama Sutanto |
5 |
im on a holiday with my fam, and decided to visit Bintan resort. found this natra resort and i never regret my decision, this place have private Water sport , Private lake, Private track to play ATV<br><br>but most of all shoutout to my guy the bartender Chandra and Iqbal that serve me a cup of latte in the middle of the night, even if the bar is already close tho , he still give me the best service they can give. Please give them a Bonus!!!😇 |
1712592363544 |
en |
| 733 |
Beth P |
2 |
"Instagram-worthy" due to the glamping component, but that's about all it's got going for it. Came for to a corporate retreat, but would not spend my own money here willingly. Considering that they're just a 3-star resort with facilities and service to match, what they charge is just way too much. For just a little more I can stay at the best hotel in Penang with full sea view and way better service. And what you'd pay here for mediocre food and inattentive service would get you a true 5-star restaurant quality & service in Penang also. If you're traveling from Singapore, you'd probably spend the same amount of time getting to your hotel if you flew to Penang and took a taxi downtown, so go there instead of this tourist trap. Immigration is a slow nightmare, and then you'll have to wait some more as the hotel staff try to round up all the guests on their list for the shuttle bus. And once you do get to the hotel it'll be more waiting in line to check-in.<br><br>Staff seem nice enough, but are not accommodating. Everything requires an extra charge with no exception. Check-in is strictly at 3pm unless you pay for early check-in, and check-out doesn't allow for any extensions either, even if you came with a group that booked 10 tents and their meeting tent. The rooms don't have any single bed options, and to make up the daybed already in the room as a separate bed for the second person so each one has their own bed will cost S$50 more, even though all they have to do is provide a bedsheet and extra blanket. I'd understand the extra charge if you have another person in the room, since you'd need to provide extra amenities and breakfast, plus having to clean up after one more person, but a little accommodation could have gone a long way if it's just 2 people in the room.<br><br>Since the "room" is literally just a tent, you can hear the neighbors' conversation and television as if they're in the same room as you. And at 5am, expect to be woken up by the morning prayer call. Between the poor soundproofing and morning prayer, you'll be lucky to get more than a few hours sleep.<br><br>Breakfast is a pathetic affair, with the usual fried rice/noodle and plain porridge with the cheapest sausages possible to buy, egg station and fruits. The other restaurants aren't much better either, easily coming to $25/pax after taxes and service fees for msg-laden food (the soup was obviously made from a stock cube). Plus, plenty of things on their menu aren't even available - what kind of Indonesian place doesn't even have sambal for sambal kangkong?! There are flies and ants around the buffet in the hotel, as well as appearing around the snacks laid out in the meeting tent.<br><br>Their man-made lagoon is basically a giant swimming pool that could be anywhere in the world. There's no sea view or beach access - better stay somewhere else if you're coming to Bintan for the beach. |
1547280554160 |
|
| 734 |
Gary Chan |
5 |
Interesting concept. With a nice ambience and a great service. |
1774092388894 |
en |
| 735 |
Іzzαт Z |
4 |
A unique hotel experience with very friendly staff at your service.<br>- Food was 7/10 (Breakfast buffet + Dinner on-order)<br>- Service counter at lobby was very slow when checking in (25 mins)<br>- The Treasure Bay Cove is the highlight of the stay, but be prepared to dig deep into your wallets for the ultimate experience. |
1535942787324 |
|
| 736 |
Jodie Tan |
4 |
Great place! I stayed at Grand Lagoi and there is a shuttle bus to all places owned by Nirwana. Grand Lagoi: Don't listen to the haters. The service there is great! Staffs are all very nice. Rooms are pretty great too. It's a little sad that the TV channels all only have Malay subtitles but that's probably the same for all hotels since I think it's up to the service provider. It's pretty convenient to travel around and play (at places owned by Nirvana). 2 minutes walk to "the mall" (not really a mall but there are shops, convenience stores and restaurants). If you came to relax, book the hotel here! The Canopi: Great place to play at! Plenty of things to do, plenty of places to eat. Staffs are friendly. There are water slides and other water activities. There's also ATVs and airsoft guns. If you came to play, book the hotel here. You get to play everyday! |
1529851401426 |
|
| 737 |
Wilson Low |
5 |
My fiancee and I enjoyed this place so much! Thanks to the lovely resort staff for their excellent services, amazing tentage experience, and astonishing view!<br><br>If you're struggling to upgrade to the glamping deluxe tent, just do it! They have an amazing jaccuzi for you to soak that has awesome functions.<br><br>We will definitely be back for it! |
1551251172756 |
|
| 738 |
Chili Pedi |
3 |
Staff are friendly, resort shows some early signs of age, but overall, fairly well kept.<br><br>There is WiFi everywhere on the grounds, and you have to use WhatsApp to communicate with the concierge.<br><br>Rooms are sturdy tents with attached bathrooms, proper showers, toilets, and all the amenities including hair dryer.<br><br>They have a man-made lagoon with water activities like giant slides, inflated obstacle course, kayaks, volley ball (they have staff to play with you if you don't have enough people to make two teams) and the list goes on. Unfortunately, the sand is coarse, and the activities are not exactly cheap by Indonesian standards.<br><br>We ordered their in-house BBQ which they came to set up for us. See photos. Portions are huge, just that not everything is very well seasoned.<br><br>Breakfast was okay, with a fairly large spread. Juices were not cold enough so we requested for ice. Enjoyed the croissants and scrambled egg with cheese from the egg station.<br><br>#localguides #resorts |
1542371079041 |
|
| 739 |
Haikal Roslan |
5 |
Had a wonderful time at Natra throughout our entire stay. Their service were beyond excellence, they assisted us with even the little bit. They willing to go an extra mile to assist us without hesitation.<br><br>They’ve never fail to greet the consumers with a smile and a warm welcome. Kudos to the front service: Yuliyanti, Meca, Kiki, Sandi, Eko Wijaya and the rest of the team! Can’t wait to visit again ~ |
1669786884722 |
en |
| 740 |
Sher X |
5 |
Come on a weekday and if you're lucky, you practically have the whole place to yourself. Staff was great and thoughtful; surprised my husband with a complimentary slice of birthday cake and decorated the room. Easy to communicate to reception via WhatsApp too. Great hospitality! |
1568802304449 |
|
| 741 |
adrian lim |
4 |
I'll try to be as accurate and objective as possible, but bear in mind everyone has preferences and biases.<br><br>The good stuff:<br>- unfailingly polite staff. If the management is reading this, please know how much your staff, especially the front liners, are the ones holding the place together. No request is too difficult, and if for some reason they're unable to meet your request, they're sincerely sorry. Everywhere I went, I would be greeted with "Selamat pagi" and a smile. Hotel management, please affirm your staff for this daily effort.<br><br>- nicely furnished "tents". I had a King size bed with a pullout for my son. Airconditioning was strong, with a fan on standby. Wi-Fi was patchy at times, but not a deal breaker. Bathroom was huge with a full size jacuzzi and a separate shower. A rather novel experience showering in the "outdoors" while you can hear your neighbours. That's glamping I guess. TV was good with video on demand and HDMI slot for me to plug in my own device. One small minus was the lack of hangers: I had only 3. Fridge was also more decorative than functional: beverages were only cool after 2 days of storage.<br><br>- plenty of activities to keep the kids occupied. I was provided with an electric scooter (think Vespa) to move around the resort, so that alone was a thrill for the kids. Plenty of choices too if you're water-based, from wakeboarding to jetovator. You can find the whole list at their website.<br><br>The not-so-good stuff:<br>- food and beverage is on the expensive side. Every meal for a family of 4 can come close to S$100. A can of Tiger beer is about S$6. I'm not sure if there are cheaper options available outside, but the hotel organised kelong trip is also eye-wateringly expensive.<br><br>- the prices for the F&B are matched by the prices for all the activities. Only thing that is free is soaking in the lagoon. Everything else is chargeable, from paddle-boating to the slides. It's a lot of fun, but it adds up. Don't say you haven't been warned!<br><br>- being glamping, the experience is made more authentic by the thin walls of your tent. If you have noisy nocturnal neighbours (like I did), then you're going to be able to hear even the sound coming from their TV. Good luck if you get honeymooners next to you.<br><br>So in conclusion: do consider bringing along some emergency food and beverage (read: alcohol) rations. Also, load up on the sunblock and aloe vera for the inevitable sunburn. And remember to thank your service staff for their patience, especially when it's peak season. |
1511260017451 |
|
| 742 |
david chong |
1 |
By far the worst family vacation I ever had. On the first night, experienced a power trip 4 times. Power to the in house phone was lost and you can’t even call reception so I had to walk a few times from the unit to reception just to get the electricity rectified. It took 4 power trips for these jokers to offer a change of room in the middle of the night while the son and wife was already fast asleep.<br>We had to just trudge to another unit just to sleep while we left our belongings in the previous unit.<br>Best part, the only service recovery they offered was a free meal or a room upgrade to which we had to MOVE again and away from our family members staying nearby with only 1 night left, which I personally feel is just patronising. Of course we rejected the options. In my honest opinion, shouldn’t they at least waive that night’s hotel fee?<br>Am just appalled that this is under JW Marriot.<br>Aside to JW Marriot, your service recovery is terrible and a far cry from operators like Ritz. Your staff empowerment given is weak and highlights a vast distrust in your frontline staff.<br>Despite the misgivings, the silver lining was the poor manager Chitra who went way beyond to ensure the rest of our stay was redeemed.<br>We will be passing the word around for sure on what transpired during our trip to Natra for sure. |
1668947260025 |
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| 743 |
Ariel Ng |
4 |
The place is magnificent! The man made lagoon was really beautiful.<br>We took the safari tent, it was quite expensice but the room was clean and big.<br>One down side is that everything every activity needs to pay. |
1559622656397 |
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| 744 |
Michelle |
5 |
Very good and complete service. The facilities are well maintained and we did all our activities such as e-scooter, ATV, dinner at Kelong within the Canopi area. There are Wi-Fi coverage at most of the places and they will send buggy to bring us around. All the activities are at 20% discount and some food are at 15% off...for the Canopi guests. Worth going because the photos are insanely good! |
1533114340872 |
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| 745 |
Alex Lim |
4 |
Highly recommended for a short getaway.<br><br>The service by the staff is top notch and sincere. You can tell. From front desk to housekeeping, from the assistants to the waiters and waitresses.<br><br>Comfortable bed and pillow and each room is super spacious. Comes with a huge bathtub! There are a wide selection of TV channels avail too.<br><br>The activity is only a walk away or otherwise you can ask for a buggy to ferry you both ways. A wide range of activities and I recommend you to go for the unlimited package.<br><br>The only part that hasn't made it to 5 stars was the food. Quality vs Price, I'm a little disappointed. The snapper wasn't fresh from one of our dinners but they had that piece changed. Paying SGD for that level of food, I can really do something better from home.<br><br>Compliment to Ah Long and Siti who impressed me! An accident happened, my boy fell off the buggy when it started. Ah Long knew exactly what to do in giving medical care and check on him everyday.<br><br>Siti's knowledge at check out was impressively fast. There was a lady who did our check in did an amazing job but I didn't take her name. All 3 should get special compliment from the company! |
1574694127340 |
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| 746 |
Akshawra Guru |
1 |
AVOID if you have young kids! Every night LOUD music from nearby Ammon resort that management say they cannot control.<br>The food is mediocre - the Pool is a large concrete pool SHARED with about 5 other random hotels / lodges), so activities get filled! More a 3 star resort. |
1688222389187 |
en |
| 747 |
June Lee |
4 |
A great for families and friends to hang around together. The tent is cosy and I love the open toilet. Food is not fantastic and overpriced at the Hook on restaurant. The activities at Treasure Bay are chargeable. Remember to check your bill when checking out. It can get messy. |
1541461117151 |
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| 748 |
Chris “Luveatntravel” Wong |
5 |
Beautiful Treasure Bay Lagoon is part of the same compound. The Canopi was sold to Marriott in 2019. The lagoon is well watched over by life guards and reasonably shallow and safe enough for kids to waddle in. Towels are available just in front of the lagoon facing tents. Bring them along if you intend to go over to the Activity Centre coz thats a separate area open to the public.<br><br>The rooms are monogolia tent styled with simple room set up. The bathroom is 'outside' the tent without airconditioning and our room had the jacuzzi. Generally a nice concept with a camping feel. Glamping.<br><br>Weekends tend to be very crowded and not very pleasant. The quieter Monday proved an excellent and relaxing experience.<br><br>Wished they had a service to have the bar send drinks out to guest. Buggy service is available throughtout the day from room to any every where. But you can imagine the wait on a busy day.<br><br>Food prices in Patio is like any hotel food price in Singapore. SGD8 to SGD15 for a simple main course. Steaks would cost a lot more. There are food options at the Treasure Bay activity centre (see other post) and worth the go for lunch.<br><br>BBQ dinner by your tent is available. 2 menus to choose from. Basically select 4 items from the main bbq items and 2 desserts. The more expensive menu offers crayfish and snapper fish as additional options. |
1560185763107 |
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| 749 |
KK |
3 |
The Canopi Bintan just joined the ranks of Tribute Portfolio properties belonging to the Marriott Group in February 2019. This five-year old property is just about 45 minutes by ferry from Singapore (via Tanah Merah Ferry Terminal) and a 5 minutes drive from the Bintan Ferry Terminal thereafter.<br><br>The lagoon with a myriad of water sports and activities is managed by Treasure Bay, and this is separate from the resort. All activities are chargeable consequently. Be sure to get a wristband upon check-in to get a waiver for the entrance fees to Treasure Bay.<br><br>The resort is pretty decent but the management should upkeep on maintenance pretty soon. It was quite a struggle to open the main door of the tent which I was staying at. And the en-tent jacuzzi could not dispense water. So, we need to seek help to get these rectified. In-Tent BBQ is a great experience as the staff will set up everything nicely just so that you could enjoy a cost BBQ affair right outside your glamping tent.<br><br>Special mention goes to the service staff who were ever so friendly, hospitable and helpful with their warm smiles. It really made all the difference! |
1557883026166 |
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| 750 |
Macor Martinez |
4 |
Perfect getaway in the island of Bitan, Indonesia. Rooms and accommodation are great. There are alot of water sports activities for family or groups. Food is great and the staff are courteous. The resort also arrange tours to showcase the beauty of the island. Transfers are arranged accordingly, even for boarding passes. We had a great stay and i wish we had a day or two more. 👌 |
1511673379262 |
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