| 601 |
Benjamin Ng |
5 |
This resort is worth all the 5 stars. Excellent service. Clean rooms and rustic food. Superb venue for family staycation. Prices are slightly on the upside. 4 days 3 nights will be just great for a getaway from your bustling lifestyle. |
1694261286241 |
en |
| 602 |
Shreyas Shivkumar |
1 |
God awful experience staying here. No one shud ever come here thinking it will be quiet and peaceful. They keep hosting so many noisy horrid events which either start at 5am or go on till late in night. This country has no sense of modulating noise or have a sense of hospitality. They think everyone enjoys a gawdy, noisy event . We will never ever be back ! And pls pls there are soo many better resorts here . I personally recommend Angsana and Banyan tree. Made a mistake booking here this time. Nightmarish experience. |
1732929665869 |
en |
| 603 |
royston low |
5 |
Staff were very friendly including even the gardeners. WiFi support throughout the whole resort was good. A good place to stay with their own lagoon and activities. Food at The Patio is not exactly cheap, but think it's the norm for in house meals. Rooms were nice and comfy. Though the stay were not cheap, but guess the pros mentioned above pretty much substantiate it. |
1665639292202 |
en |
| 604 |
tinyseal1202 |
5 |
my family planned a 3 day 2 night stay at Natra hotel and it was such a great experience. i usually don't write reviews for anything but my experience at this hotel was so great and welcoming i just HAD to write a review. there are so many great things about this hotel that i don't even know where to start. firstly, the staff and service are so welcoming and friendly. they make an effort to really accommodate to your needs and readily answer the phone when you call from your hotel room. they ALWAYS answer with such a friendly and enthusiastic deposition, and when i say always, i really mean it. the staff are so wonderful, they made my stay there even more enjoyable. secondly, the service is superb, the hotel provides free buggy services to almost all parts of the island (from what I've experienced). the buggy's arrive in such a timely manner and the staff so graciously greet you and they're all so nice haha. the buggy"s made my stay at Natra hotel so luxurious lol i felt like a queen being chauffeured to my room and to the lobby and to and fro the activities i did during my stay on the island. they buggy's take you all over the resort and to the jetty area as well for respective activities. im trying my best to summarise everything into a short paragraph but there are so many great things to say about this hotel i cant even begin to say. but lastly, the rooms were so awesome. my family stayed at room 604 and it was quite far from the lobby but luckily the hotel provided us buggy services whenever we needed and they were just a call away. the room we stayed in had an expandable sofa-bed which the staff easily set up for you at request in 10 minutes (talk about efficient service😍). the aircon was really nice and strong, keeping us cool at night or in the afternoons if my parents wanted to nap hahaha. the tv was pretty okay but we didn't watch much cause of the wide variety of activities that we did. our room came with an additional jacuzzi that we used both nights hehe. the toilets have all the things you need from toothbrushes to shaving kits to conditioner and shower necessities. it truly is a luxurious experience staying at Natra hotel. i'd definitely come here again!!! and would recommend to everyone! looking forward to my next trip here! |
1699882660206 |
en |
| 605 |
Kevin M |
5 |
Cool hotel concept with excellent service and great grounds. It is a "glamping" concept, so each room is its own tent. Not your ordinary tent though with AC, TV, electricity, outdoor shower and very comfortable bed. Restaurant and bar is good, and there are other bars around the lagoon. Service was top notch, best guest experience I have had in a while. There are many activities to do around the lagoon from water games, kids things, wake boarding cables, ATV rides, mangrove kayaking and more. Definitely worth a trip...just a short ferry ride from Singapore. There is transport at the ferry terminal to the hotel.<br><br>Tip: If you are staying with kids, see if you can stay on the side away from Anmon as it can get noisy at night until around 10:30pm. |
1681096037943 |
en |
| 606 |
MITHILESH MISHRA |
5 |
Natra at Bintan is a Marriott property and like every Marriott property in south east asia it is well maintained with good staff.<br><br>The service of the staff is quick and trust worthy.<br><br>The placing of canopy like rooms are divided in 3 sections, with the one near the lagoon costlier than the others.<br><br>Some of the rooms also come with jacuzzi and barbecue for a small gathering of good times.<br><br>The lagoon is shared by the properties in the vicinity along with Natra.<br><br>The lagoon also offers sports activities held by the Treasure Bay authorities. Recommended to book your activities the day you reach to allow to squeeze in an appointment during your stay.<br><br>The buggy service is prompt and always a phone call away to scurry you from room to restaurant and vice versa.<br><br>Room service is available as well, though might take some time to arrive.<br><br>Overall a good outing for 2N is enough to enjoy the property. |
1715491275760 |
en |
| 607 |
Eric Ko |
5 |
Wonderful escape from the busy city life into the serene resort. The place is clean and the glamping rooms are spacious and comfortable. Lunch and breakfast and some watersports are included in the room price. Very worth the money.<br>The food at the restaurant is fantastically tasty.<br>They even gave us a birthday cake and the whole crew sang for us. They exceeded expectations. Well done guys! Many thanks.<br><br>Tips: One night or two nights is sufficiently enough. There's nothing much to do there and only one restaurant.<br>Also booking direct with hotel will have better benefits and perhaps better prices. |
1667315198400 |
en |
| 608 |
Teresa Lee |
4 |
The service was top notch, staff were helpful and great with the kids. Special shout out to Hamm who arranged the tote bag painting and mocktail class activities |
1764645204639 |
en |
| 609 |
Ankur Vasa |
5 |
1. 10/10 Property<br>2. 10/10 Hospitality<br>3. 10/10 Location<br><br>The Chef also made sure that our Vegan/Vegeterian meal requests for all 3 Meals were catered to. The staff deserves 10/10 as they were Super Supportive and took care of smallest of needs very proactively.<br>The property location is very near to Bintan Ferry Terminal (5-7 mins drive) which is also very convenient.<br>Special shout out to Mr. DiDi (Chef) and Mr Candra and Mr. Lutfi (i am sure I have spelled it incorrectly) for the awesome Hospitality.<br><br>Will visit again soon.. |
1739272708967 |
en |
| 610 |
Rob Roy Habaradas |
4 |
I loved our stay there in The Canopi. It is a good overnight/weekender destination. The concept of the glamping rooms were unique and nice. The room we booked was great - there was a very spacious toilet and bath. The jacuzzi didn't work initially but the guy from engineering helped fix it (though there was some mismatch with the symbols and functions when pressed). Food was good - though a bit pricey than usual, expected though. The beach-like pool was great and there were many activities to do. Too bad it was raining and we didn't have time to do any of the more extreme ones. Anyway, all in all it was a good experience and will definitely consider coming back! |
1510653841427 |
|
| 611 |
Agnes Kumala |
5 |
My stay at Natra was nothing short of delightful. It is my first time staying in a Glamping tent. The room welcomed me with its cleanliness and generous space, while the jacuzzi offered a serene retreat to unwind after a day’s adventures. The property has a big lagoon so we can enjoy water activities and swim. Many options both for the land and water activities that we can do. I truly enjoyed my experience doing UTV and wakeboarding! The resort also offers shuttle to Lagoi area, can check out the public beach there.<br>Overall I think it is a good place for solo, couple or family. One suggestion I have is may be have a yoga class in the morning for activities. |
1711507319328 |
en |
| 612 |
ANDE T |
5 |
I have never written a review on accommodation but this place has blew me away wth their exceptional service.<br><br>Stayed 3D2N at Natra Bintan and has good experience during our entire stay. From the pick up from terminal to check in and etc, everything was smooth and easy.<br><br>Room is big and bed/ pillows are comfy. Toilet is outdoor with both overhead and hand shower. There are buggies that you can request to drive you around the resort and treasure cove. Waiting time was short as we were there on a weekday.<br><br>We had DIY BBQ for dinner on the first day but honestly I feel the BBQ was not worth the effort and money. We were having a hard time bbq-ing but lucky for us, one of the staff-a young boy (din manage to get his name) came to our help. He offered to help us with the cooking and we were so grateful for his kind gesture.<br><br>There is only one restaurant in Natra and we had all our 3 meals there. Price is quite exp (about the same as Spore restaurant price). Aglio olio and salmon were pretty good. Breakfast was okay. Not really much selection but there are live eggs and noodle station and food was decent. The restaurant staff were friendly and I was impressed with the kitchen staff manning the noodle station. Not only he remembers my girl name, he also rem the order and her dietary restriction.<br><br>Lagoon was nice and clean to swim in. But pls bring along insect/mosquito spray as my daughter was bitten quite badly when playing at the sand area.<br><br>Overall, I was impressed by the level of enthusiasm displayed by all the staff.<br><br>They were great, helpful, friendly and<br>We felt super welcoming from arrival to leaving for home. The staff remembered my girl’s name and interacted with her throughout our stay. My girl was so happy and we sure enjoyed ourselves here.<br><br>A big Thank You to all the staff esp Payy, Mila, Alfred, young boy whom helped with the bbq and the kitchen staff!!<br><br>Will definitely stay here in Natra again when my kids are older to play the activities in treasure cove. |
1681827041934 |
en |
| 613 |
Klaus W. |
4 |
We recently stayed at the Natra Bintan Tribute Portfolio Hotel. The staff at reception and in the restaurant were very friendly and extremely courteous. Both the chef and the manager came by for a chat to see how it’s going.<br><br>They offer for all guests<br>- free shuttle bus from the ferry terminal to the hotel<br>- free shuttle to “Lagoi Beach” 15mins ride<br>- 20% off for Treasure Bay Bintan activities<br>- free access to the Crystal Lagoon<br>- free Minibar, what is valid for local snacks and water (see pictures)<br><br>There is only one restaurant on site with A la Cart menu and promotional options. In addition, a private "BBQ in the tent" is offered, for this purpose a charcoal grill is provided outside at the seating area with the appropriate barbecue food<br><br>Other restaurants, with the exception of the restaurant in the Ammon Resort, can only be reached by car. There is a travel agency in the hotel as well as several taxi providers that you can find on the internet.<br><br>As this is a "glamping" property, you should be aware of:<br>- You are staying in a tent with air conditioning, while the toilet and bathroom are outdoors in these climatic conditions<br>- The tent has no brick walls, so ambient noise is present, e.g. neighbors talking<br>- Airplanes can be heard from time to time<br>- Events are held daily at the neighboring resort e.g. music can be heard until 10:30 pm<br>- it attracts families and groups who want to meet up for gatherings at the weekend<br><br>To visit some of the local attractions or restaurants is only possible by a cab or a travel agency, as hailing and delivery services are hardly available. There is also no ATM in the resort.<br>The nearest ATM, a mini market and a few restaurants are located on Lagoi Beach. The "Plaza Lagoi" was a ghost town where 90% of the stores are not in use.<br><br>So all in all, it's a good location to spend a weekend and relax, keep things simple and meet up with family or friends. |
1730627501255 |
en |
| 614 |
Sharon Li |
5 |
Beautiful stay, 5min from the ferry where Sandy picked us up and was so welcoming from start to end! Everything you need is in one spot - activities and restaurant as well. Special note also to Todo who was also so welcoming to us at the restaurant everytime we came by!<br><br>It's the little things such as remembering names that make you feel special, thank you for having us ☺️ |
1721275846773 |
en |
| 615 |
Tim Tam |
2 |
Went for a family getaway with other 2 families and stayed for 4 days 3 night stay and overall experience is great for the kids but experience can be further enhance if the accommodation was improved.<br><br>Pros: Kids had alot of fun in the lagoon and also at Treasure Bay. We rented a scooter getting around the vicinity, did activities such as Cable Tube (super fun), water slide (unlimited for a day), Float (3 hours, a little hot for the duration), Bouncy obstacle course(adults and kids had great fun), Mini ATV and outdoor BBQ experience. Do note that you have to pay for each activity that you do as an additional cost. But hotel guest have 20% off the price.<br><br>Staff were all very friendly and helpful. There are buggies around the resort and if they see you walking, they will ask if you need a ride. There is also free transfer to the hotel from the ferry and back forth.<br><br>Cons:<br>Rooms: The room we were in were rather old as compared to my friend villa near by. Water pressure in the room was very bad. Either you get minimal hot water (which run out quickly due to small water tank) or cold water. The toilet design is in a way that it has outdoor experience, but you also get dead cockroach, bugs and risk of peeping tom for the toilet. Toilet flush pressure is also terrible and tend to get stuck. But having said that the staff are very quick to solve the stuck toilet if that happen.<br><br>We had a rollaway bed for the kids, bed was very bad in quality and was sinking. Kids had bad sleep night.<br><br>Restaurant is limited and we waited for almost 40mins for our food for lunch. I think mainly because due to high occupancy and low staff strength. Will be great if there are more food option.<br><br>Overall, the kids still enjoyed themselves but i will only come back if they upgraded all the rooms in the resort. Because it isnt great to be paying same price but get a worst off quality than the next villa beside. |
1655704310373 |
en |
| 616 |
Nam Hung Tran |
4 |
Good for a short trip. Price is quite high during peak season, so either book well in advance or go during low season for an affordable stay. The lagoon is the highlight of the place. Lots of activities surrounding it, even though it is man made. Kids surely love to stay and play there. Food option is quite limited with only 1 restaurant serving all meals. Go for a tent side BBQ for a different experience but beware of the rain during rainy season. |
1574795199525 |
|
| 617 |
A.M. Alif A. (andimhmdalif) |
5 |
The man-made lagoon is probably the best thing you can enjoy out of this resort. A lot of water sports and activities are available for the guests, for additional price of course. Even the room is fantastic. The only downside is the lack of in room dining service (which is fine considering the camping concept they use), and the breakfast they provide is quite standard. Overall, an excellent resort for couples, families or even friends. |
1499221806432 |
|
| 618 |
Sumit Bakshi |
5 |
Wonderful experience staying at Natra. Being a Marriott family, service is top notch. Ever smiling, understanding, and extremely helpful staff. Small small things made our extended weekend stay really memorable. Kids friendly place. Limited choice for vegetarians, but the chef made veg versions of local food which were delicious! Resoundingly coming back for more. Thanks a lot Ratna, Eugeny, and the team for a wonderful experience. |
1682911180161 |
en |
| 619 |
V. ST |
4 |
Beautiful lagoon. Spacious tent that can accommodate a family of 4 comfortably.<br>Plenty of activities to keep both adults and children occupied for a couple of days. Extra charges apply though. Do consider bringing extra sun block lotion. There were plenty of deck chairs around the lagoon but more shades or shelters were needed.<br>Food options were pretty limited within the resort. Not a big problem if you are just staying for a couple of days. Otherwise, you can consider having some of the meals outside the resort. I had the DIY BBQ dinner on the 1st night. Having done that, I wouldn't recommend it especially if you had spent the whole day at the lagoon. There was simply no energy left to prepare our own food.<br>Overall, we had fun. It was a different holiday experience and we will be back again. |
1554799919977 |
|
| 620 |
Daphne Yeo |
4 |
Excellent getaway destination for families with children. Self-contained resort that shares a man-made lagoon with Anmon and Treasure Bay activity center.<br><br>Service was tip top, all the smiling faces from the bell desk to front desk reception to the restaurant and housekeeping staff. The rooms are all standalone glamping tents with a comfortable king size bed plus a sofa bed, well maintained and clean. I love that the bathroom is an outdoor concept, so we don't have to deal with bums on cold toilet seats in the morning. I was initially worried about creepy crawlies such as lizards but amazingly, we saw none of those during our 3N stay.<br><br>Transport is provided to and fro the ferry terminal, no advance reservations required. Just have to approach the Natra Counter at the ferry terminal when you arrive, and it's a short 5 mins ride to the resort.<br><br>All the activities at the Activity Center are at additional costs and plentiful to engage children of all ages, from fireworks, to indoor playground, archery, water park, paddling boats and cable ski. Otherwise you can just spend time by the lagoon, which I don't know why the water is always freezing cold despite a blazing sun.<br><br>While the restaurant food was generally good, the only problem was they have just 1, so all meals were settled there I could memorise the menu by the 2nd day. Even the in room dining was served from the same restaurant hence the same menu. Recommend ordering the BBQ dinner package for a unique experience of grilling your own food just outside your tent.<br><br>Overall a lovely stay and excellent service, would have been deserving of 5* if they provided more free facilities and another restaurant/meal option. |
1679060671353 |
en |
| 621 |
YJ Koh |
4 |
A very family-friendly resort with lots of water activities to try. Will recommend the slide and tubing. There are only 2 dining options (excluding the "street food" area) - Patio is much better than the other restaurant. The tent itself is quite big and comfortable but do expect to see some insects in the toilet. Excellent service from all staff. We were spoiled with so many buggy rides! |
1554867025379 |
|
| 622 |
SherryD |
4 |
Nice big Lagoon/pool. We had rooms from the 500 series. So it’s 5 mins away from pool and 8 mins walk to dining area though a buggy is just A call away for ppl that don’t like being under the sun. We were not given a room with jacuzzi which they advertised. Some rooms did have it outside their tent though.<br>Room is spacious and clean. it’s really tranquil except for occasional screaming from kids having a meltdown in the neighbouring tents.<br>Hotel Staff are friendly and even the guys from the activity centre which we went on the firefly tour were very ready to provide information on the insects. |
1681282766179 |
|
| 623 |
Shiela Mary |
5 |
Had the best time at Natra Bintan! 🌿✨<br>The place was beautiful, but what truly made the trip special were the incredible people. Huge shoutout to Ms. Suryani for going above and beyond – your warmth and hospitality made all the difference. Can’t wait to come back! 💚🌴 #NatraBintan #IslandEscape #GratefulGuest |
1749128934542 |
en |
| 624 |
Weizhe Lim |
5 |
Beautiful lagoon and tents (great for the gram!) and top-notch service. Special mention to service staff Aggar who greeted us warmly throughout the resort and had us feeling at home.<br><br>Overall the food and activities are sufficient but slightly costly and could be improved. If you are looking for a quiet retreat with some sun/sand this place is perfect. |
1513559111980 |
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| 625 |
Byron Moraga |
5 |
Overall, a great experience with the family and one we’ll be coming back to in the near future. The service is fantastic and the staff is very friendly and helpful. A few tips for newcomers: the resort is located right on the manmade lake, but the lake is not managed by the hotel property. It is managed by Treasure Bay. As a guest, you’ll receive daily access by wearing a wristband given to you by the hotel. If you lose it or it gets ruined, just ask reception for a new one. You have to purchase water “activities” through the Treasure Bay. You can either purchase bundle activities from the main activity center or each station has a person that you can pay for individual activities. There are 5-7 seat vehicles that roam around the lake called “buggies.” They are free to use and anyone around the island can call one for you, or you can wave one down and asked to be dropped off. They also take you right to your room, which is very convent with kids and after heavy drinking. The CLEB G&T is a great choice. |
1704176629794 |
en |
| 626 |
Manav Suri |
5 |
If only there was an option to give more than 5 start for both excellent service and amazing location!<br>Spent 3 days here, extremely helpful and curtious service, amazing location at Treasure Bay so lots of activities to do here like ATV, Mangoes, Kayaking, cable ski(wake boarding) and lots more.<br>Rooms are nice too, they are tents but with all the amenities.<br>Overall an amazing and unique experience.<br>Highly recommended! |
1668952602866 |
en |
| 627 |
Ray Fang |
5 |
Stayed in Natra for 3 days 2 nights over Saturday till Monday.<br><br>Truly glamping at a hotel level.<br><br>Air-conditioned tents, connected Bali like showers, man made sea water lagoon, BBQ experience (without needing to start fire and clean up), scooter rentals, cable ski, water adventure park, ATV, mangrove tours and more, all within an enclosed resort.<br><br>Not cheap, but we enjoyed our stay thoroughly. Service was excellent. |
1678707310642 |
en |
| 628 |
S T |
5 |
The service at Natra is top notch!! Greeted with a friendly smile and a dance. Buggy rides were “on call” to your room, and to the activities centre around the lagoon. The hosts were all sooo friendly and helpful all the time. Food was also great, room was nice and cosy (we had 4 people and it was still ok!)<br><br>Only hiccup was when my bf wanted to propose at dinner but they forgot about the prep, but alls good cos he ended up proposing earlier and the staff did service recovery for the romantic dinner set up that wasn’t prepped. 10/10 for service rlly!<br><br>Is a nice getaway for a night or two, but the activities can be expensive (different company running it).<br><br>Will wanna return for sure! |
1692537240613 |
en |
| 629 |
يُسْرِي |
5 |
Upgraded to Glamping Deluxe on arrival. Fantastic experience and excellent amenities as well as the activities within. We would like to express our gratitude to all Staff who have been serving us right from the arrival to departure. Awesome services, thank you so much! Not forgetting the room services, room cleaning staff, BBQ in our tent, in-room dining, all did their task with great attitude and pride. Kudos to all staff once again. Will be recommending to families and friends to have a stay here in Natra. Looking forward to see you guys again soon!<br>Sincerely from Pak Yusri and family. |
1703038421310 |
en |
| 630 |
Lin Xin |
5 |
Gorgeous place! The man made pool was clean, beautiful and pristine! :) It was huge, allowing activities for toddlers and teenagers alike. There was also nice indoor playground for the children and other activities at treasure bay. Many of the staff went the extra mile to assist us each step of the way from arrival to activities and departure. Buggy services made travelling less tiring. The food was decent and affordable. HOWEVER, a warning to consider the Saturday alfresco seafood buffet but NOT and NEVER the one where they deliver and set up a BBQ pit outside your room. It costed us SGD $600 for mediocre food and we had to BBQ ourselves. Overall, a really lovely time with my family :) |
1575815478801 |
en |
| 631 |
Chinmay Bhandari |
5 |
Amazing Resort with well furnished rooms and ample space. The glamping tent was just great, perfect combination of luxury and nature retreat. The island is excellent for a short beach vacation as its not crowded and has lots to offer.<br><br>Natra is a one of a kind experience, definitely recommend. The hotel staff are also extremely friendly and welcoming. Shout out to Bram, Dias and Fabian for taking special care and provide a memorable experience.<br><br>Would suggest the hotel to resume shuttle service to nearby areas such as lagoi bay for guests, as its convenient. Veg options at Patio are very limited. |
1698678199220 |
en |
| 632 |
Ellysia SG |
5 |
We stay 1-4 dec at room 204 with whirlpool. My girl wanted glamping so we decided to come here. We were deciding whether Natra or Anmon. Natra & Anmon is very near just 5mins walk. Natra is more pricey but tent bigger, more facilities and more private, less noisy. Food both are around the same. Best food is potato wedges, fries, pizza, fast food. Don’t order their fish. I love the outdoor whirlpool, water is cold but its fine. Only need to clear the leaves before using sincd its outdoor. Staff at restaurant and counter are all helpful amd friendly. Lady at egg station breakfast on 2 dec gave a nice smile to me when hand over sunny side up. One staff remembered us even on 2nd day.<br><br>Must do the BBQ dinner at tent. Staff didn’t mention upon checkin but i ask about it since i read abt good reviews. So do ask for it.<br><br>Lagoon is very well maintained, so beautiful. Pls keep up the effort. Its not easy to msintain such big lagoon. Pool chairs furniture are new and comfy. Instagram ready.<br><br>Room is ok, a bit squeeze for 4 pax. Not enough tables for putting things. Not enough cups, only 2 cups for 4 pax not enough. Toilet being outdoor will have spiders bugs. WC is weak, gets clog easily. Cleaning and room cleaning good.<br><br>I hope that there will be buffet dinner on weekends. And a bigger shop selling more variety of drinks and snacks. The current drinks & snacks too little variety. And no gift shop is a letdown.<br><br>Overall its a good and fantastic resort, hope more can come so that they can continue. |
1670081884509 |
en |
| 633 |
teen john |
4 |
We stayed for 3D2N at Natra Bintan. Unfortunately it was the weekends and there was live band playing at the resort Ammon, which is directly next to Natra Bintan. My tent location happen to be near the fence separating the two resort, thus was able to hear the live band clearly and loudly. (If you wanna avoid the loud music on weekends, don’t choose tent between 314 - 318).<br>I gave my feedback to Natra Bintan, and they were very apologetic even though it is not from their resort. The operation manager even offered to change my room further away from the noise. We were grateful for the attentiveness of the Operation Manager. With that I must say the service standard of Natra Bintan did live up to the expectation of Marriott’s Bonvoy. Thank you for trying to meet our needs. |
1723301311119 |
en |
| 634 |
Erin Maynard |
5 |
Awesome 1 night stay at Natra Bintan! Such a cool atmosphere, with an activity for everyone, we really enjoyed archery and water skiing. The food here was absolutely delicious as well, very impressed, especially with their breakfast options! Highly recommend if your looking for a unique yet relaxing stay. Donkeys rule! |
1695706827257 |
en |
| 635 |
Pauzi Kudsi |
5 |
The staff was so friendly and excellent services from checked-in to checked-out day. Enjoy the facilities especially the enormous man made lagoon & the scooter rides around the resort. Special thanks to Mr. Nur Muhamad from Housekeeping Department, for his friendliness, courteous, good service in keeping the cleanliness and well maintain room. Not forgetting the restaurant staff & Chef for making us feel welcome, pleasant atmosphere and attentive service. We had a great stay. |
1555760957600 |
en |
| 636 |
WeiRong Kang |
5 |
Very nice place and concept! Quiet place and it is clean! The lagoon is being cleaned daily and the room was good! Staffs were friendly. The only thing is that they could provide more service, there were no in-room dining option and BBQ option is very limited. We wanted to borrow a wine opener and was directed to the restaurant and they said they only had 1. So we had to bring our bottle over to the restaurant. Good thing is we had a scooter provided from a deal package. If not, it is going to be a really long walk! Buggy rides are available but limited to certain places only. Activities are quite limited and kind of expensive too.<br><br>But overall I still love it! |
1515500710278 |
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| 637 |
Karthik R |
5 |
Warm people all over, great service and transportation within the resort round the clock.<br>Good food options in the Patio restaurant and very accommodative for custom food asks.<br>Rooms have some faulty door knobs etc, but it was awesome. Good activities within resorts as well. |
1671724413141 |
en |
| 638 |
Ben ji |
5 |
It was an amazing trip, the staff was also super super professional and so warm and friendly. You'll never catch them frowning. Always greeting you and ready to help when needed.<br><br>It's a peaceful beautiful place to have a short get away. |
1706358960844 |
en |
| 639 |
Derek Hsu |
5 |
Decided to bring my baby to Natra Bintan as his first overseas trip and it was the best decision made.<br><br>The resort was definitely baby friendly with readily available buggies to ferry us around and service from the hotel staff always made us felt welcome and at ease. The tent outdoor BBQ was certainly the highlight of our trip.<br><br>Also special shout out to Pak Agus Siswanto who went out of the way to hand us our baby float that we left behind at the hotel. We were already onboard the ferry, but Natra quickly rushed down to pass the float to us just before the ferry set sail.<br><br>We will certainly be back again in the near future to try out more of the activities at treasure bay and hopefully more food options at the resort by then! |
1717817614023 |
|
| 640 |
Gina Soh |
5 |
Very friendly staff, from counters , waiters to chef etc. Fast attending to toilet bulb, free 'buggy' from garden tents to water activities center, delicious breakfast, BBQ set portion is worth buying, 2-ways free coach to ferry terminal. Clean environment, daily room service provided. |
1702894943384 |
en |
| 641 |
Peter Ng |
5 |
Natra is a great family getaway. Service staff attitude are great. Very helpful and attentive. Water activities are great for the children. The only downside is the limitations of food. You may want to venture outside the property for better food experience. |
1700886417977 |
en |
| 642 |
Melvin Lin |
4 |
This was on the whole an enjoyable stay with the family, and the children loved the experience. Some of the positives:<br><br>1. The tent was comfortable enough for our family with 2 children (ages 8 and 5). They were able to fit in extra pull-out beds for both the children, which was a bonus we were not expecting prior to our arrival.<br>2. Cleanliness was good. Housekeeping kept the tent clean. There were a couple of occasions when we needed abit of extra help - one evening we asked for them to help sweep the tent when it got a little too sandy (we went to the lagoon with the artificial beach twice that day), and another when we found a rather large centipede near the children's beds - and they responded promptly and helpfully. In general, cleanliness was also good throughout the resort. We had no problems walking barefoot even outside the tent.<br>3. Service was great. Most of the service staff we encountered in the resort through our stay were friendly and helpful. There were a few who stood out, including Mila from the Front Desk, Sandi whom the kids enjoyed the buggy rides with, and who also helped us with both check-in and check-out, Tety from the spa, and Devi and Dimas from the restaurant.<br>4. There was enough to do around the resort to keep our family entertained for a couple of days. These included the lagoon and its activities, the spa, the jacuzzi in our tent, and also the BBQ that we had right in front of our tent on one of the evenings.<br>5. The complimentary transfers to and from the ferry terminal were also useful, and we definitely appreciated that these were both fuss-free. Surprisingly there was no need to pre-book ourselves on those trips - we just showed up and were ushered onboard after about 10 minutes.<br><br>It was however not flawless, and there were some less pleasant aspects to the stay as well (to be fair, the last 2 are likely not within the resort's control):<br><br>1. At times, the resort felt under-resourced. For example, there were times when we had to wait more than 10 minutes for a buggy after calling for one. On a couple of occasions, we gave up waiting and decided to walk instead.<br>2. It was the same at the F&B outlet. At the breakfast buffet, the food often ran out, and we had to wait for quite awhile before the food was topped up. Plates, bowls, and cutlery also ran out on a few occasions.<br>3. Running out of food also applied to the ala carte menu. We had lunch and dinner in the resort several times through our 5-day stay, and at every single meal, there would be at least one of the items we wanted to order that was not available. Got rather frustrating after awhile.<br>4. Our tent was near the fence with the Anmon resort next door. They played loud music at the Anmon every night which disrupted our sleep.<br>5. While prices in the resort are high, they were generally tolerable. However that was not the case for almost everything else in the Treasure Bay area (which would include pretty much all the other activities except for swimming in the lagoon). Prices for most of those activities were ridiculous. By the end of the 5-day stay, we realised the total amount we spent could possibly have paid for a 5-day trip to Bali, including airfare! |
1679302434168 |
en |
| 643 |
Siti Aisha Ali |
5 |
Staff were super friendly and nice.<br><br>The resort was amazing and the outdoor themed toilet was unique. Clean and neat. Comes with air conditioning. It was indeed a comfortable stay. Location was very nearby to the ferry terminal. It was only 2 mins drive. |
1577683942255 |
en |
| 644 |
PS Y |
5 |
Amazing experience with tribute Natra hotel for 4 days 3 nights stay! Great services with polite and always with smiley face staff! Have a great experience with Glamping type of resort, especially the deco, and the food here is good too (recommended Iga Bakar and oxtail soup)! Lots of water sport activities here to experience (kayaking, slider, cable ski) and ATV and Karaoke too! Overall very good experience!<br>Thanks hubby for the birthday trip arrangement! 🥰 |
1665375471162 |
|
| 645 |
Cynthia |
1 |
1) gala dinner was not worth it, $100 sgd a pax but the food and entertainment is probably worth only $30-max 50 by Singapore standards.<br>They closed all other food options in the hotel, so everyone is forced to eat there<br>Too loud+ u cant see anything coz they didnt dance on the stage. They gave us specific seat but its too far<br><br>2) service can be slow, they packed the BBQ patio only the NEXT day after the rain, the sauce was basically overflowing on the floor out in our patio. We used the tongs for the bbq, to move the barbeque coals because it was too strong : we called to ask for another tong for the food specifically but the other tong came in 1 hour which was like, we’re already done with our food.<br><br>3) there is a serious flooding issue here at Natra<br><br>4) there is something wrong with the food there. Everyone had stomach ache and puked, and also the cesar salad they put too much dressing it’s almost flooded in it.<br><br>The only thing I enjoyed was their outsourced massage, good job and kudos to the team and meli. And treasure bay was well managed by the treasure bay team. Natra is a disappointment though given that we paid almost double vs anmon<br><br>We stayed at Anmon before, the service there is 10x better |
1704078889463 |
en |
| 646 |
Abby C |
5 |
Staffs are very well trained and attentive. Safari bedrooms are scary to shower in if you are conservative. Very relaxing place with full of great food and activities. Rent a scooter to ride around the resort, it’s a beautiful place to chill. |
1669564864136 |
|
| 647 |
Victoria Paisley |
5 |
Staying at this resort was an excellent idea even tho some of the beds were a tad hard. Staff were very friendly and great, I stayed here with my family (4 people) the rooms were very modern and pretty it’s good for family or couples vaycays and they have a lot of things and choices to do water sports and more. I really recommend to stay here when going to Bintan. |
1732255281125 |
en |
| 648 |
Atul Sharma |
5 |
Multiple reasons. Superb resort with superb facilities. An ever smiling staff that makes u feel special. I left my sports shoes in the room n realized while i was checking in for the ferry. They made sure to deliver them to me even when i had already crossed the immigration. Really appreciate. Best place to relax n unwind. |
1572266855897 |
en |
| 649 |
Bernd Lehahn |
5 |
These are some of the nicest rooms you can book as a tourist on Bintan. Basically luxurious tents with air condition and bath on the outside. All the fun activities of the large pool directly nearby. They also are quite eco friendly I would say, with solar roofs and a bit reduced concrete etc. Do not look at the huge pool in that regard though |
1666954334537 |
|
| 650 |
Christiana Lim |
5 |
We stayed for 2 nights and had an enjoyable time. There were alot of activities for my toddler and we all enjoyed the lagoon. However, we felt that some activities could be provided free of charge especially for hotel guests. Quality of food can be improved also. The tents were spacious and fairly clean. It was a comfortable stay. I will definitely stay at the canopi again. Great place of fun and rest for the family! |
1530353256518 |
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